Solving copy problems
...................................................................................................................................................
175
Copier does not respond
...........................................................................................................................................................
175
Scanner unit does not close
......................................................................................................................................................
175
Poor copy quality
..........................................................................................................................................................................
175
Partial document or photo copies
..........................................................................................................................................
177
Solving scan problems
....................................................................................................................................................
177
Scanner does not respond
........................................................................................................................................................
177
Scan was not successful
.............................................................................................................................................................
177
Scanning takes too long or freezes the computer
............................................................................................................
178
Poor scanned image quality
.....................................................................................................................................................
178
Partial document or photo scans
............................................................................................................................................
179
Cannot scan from a computer
.................................................................................................................................................
179
Solving fax problems
.......................................................................................................................................................
179
Cannot send or receive a fax
.....................................................................................................................................................
179
Can send but not receive faxes
................................................................................................................................................
181
Can receive but not send faxes
................................................................................................................................................
181
Received fax has poor print quality
........................................................................................................................................
182
Solving option problems
................................................................................................................................................
182
Option does not operate correctly or quits after it is installed
....................................................................................
182
Drawers
.............................................................................................................................................................................................
183
Solving paper feed problems
.......................................................................................................................................
183
Paper frequently jams
.................................................................................................................................................................
183
Paper jam message remains after jam is cleared
..............................................................................................................
183
Solving print quality problems
....................................................................................................................................
184
Repeating defects
.........................................................................................................................................................................
184
Color misregistration
...................................................................................................................................................................
184
Light colored line, white line, or incorrectly colored line
...............................................................................................
185
Streaked vertical lines
.................................................................................................................................................................
186
Print is too light
.............................................................................................................................................................................
186
Print irregularities
.........................................................................................................................................................................
187
Print is too dark
..............................................................................................................................................................................
187
Transparency print quality is poor
..........................................................................................................................................
188
Uneven print density
...................................................................................................................................................................
188
Incorrect margins
..........................................................................................................................................................................
188
Skewed print
...................................................................................................................................................................................
188
Blank pages
.....................................................................................................................................................................................
189
Clipped images
..............................................................................................................................................................................
189
Solid color pages
...........................................................................................................................................................................
190
Paper curl
.........................................................................................................................................................................................
190
Toner specks
...................................................................................................................................................................................
190
Toner rubs off
.................................................................................................................................................................................
191
FAQ about color printing
...............................................................................................................................................
191
Contacting Customer Support
.....................................................................................................................................
192
Contents
9