Lexmark 920dtn User's Guide

Lexmark 920dtn - C Color LED Printer Manual

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  • Lexmark 920dtn | User's Guide - Page 1
    Lexmark C920 User's Guide March 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550 www.lexmark
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    or repairs, other than those described in the operating instructions, to a professional service person. • This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious
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    printing 11 Windows ...11 Macintosh ...14 UNIX/Linux ...15 Chapter 3: Installing drivers for network printing 17 Printing a network setup page 17 Assigning a printer IP address 17 Verifying the IP settings 18 Windows ...18 Macintosh ...22 UNIX/Linux ...24 NetWare ...24 Chapter 4: Installing
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    Lexmark Confidential until announced - Revision: 03/21/05 Contents Chapter 5: Printing 51 the duplex function (two-sided printing 82 Avoiding jams ...84 Chapter 7: Maintaining the printer 85 Determining the status of supplies 86 Conserving supplies ...86 Ordering supplies ...87 Cleaning
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    ...137 Chapter 10: Troubleshooting 138 Calling for service ...138 Checking an unresponsive printer 138 Printing multiple-language PDFs 138 Solving printing problems 139 Solving option problems 141 Solving paper feed problems 142 Solving print quality problems 144 Color quality information
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    or telephone, during a lightning storm. Configured models The following illustrations show a standard network and fully configured printer. If you attach print media handling options to the printer, it may look more like the fully configured model. Items denoted with an asterisk (*) are options
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    Standard USB USB [x] Parallel Parallel [x] Serial Serial [x] NetWare AppleTalk LexLink Security Max Invalid PIN Job Expiration Help Print All Color Quality Print Quality Printing Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Learning about the printer 7
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    buttons Select button Translations label If English is not your native language, peel the backing off the translations label that shipped with your printer and affix it inside the front door as shown. The label serves as a guide for interpreting the operator panel buttons. Understanding the
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    : Changes made on a screen will not be applied if you press the Back button. Press the Menu button to open the menu index. Note: The printer must be in the Ready state to access the menu index. A message indicating the menus are unavailable will appear if the
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    messages and graphics describing the current state of the printer and indicating possible printer problems you must resolve. The top line of the is where you view printer status, supplies messages, show-me screens, and make selections. 1. Remove print media; adjust width guides. Status / Supplies
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    the computer before setting up the printer. The printer driver is software that lets the computer communicate with the printer. The procedure to install drivers depends on the operating system used. Use the following table to find driver installation instructions for the particular operating system
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    click Finish. Follow the instructions on the screen. It may take some time for the drivers to load. 6 Close the drivers CD installer application. 7 Connect the USB cable, and turn on the printer. The Plug and Play screen appears, and a printer object is created in the printers folder of the computer
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    is the setting required for a Note the following restrictions: • Maximum baud rate supported is 115,200. • Data Bits must be set to 7 or 8. • Parity must . Installing a printer driver A printer driver must be installed on the computer that is connected to the printer. Note: Windows
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    >, and select the communications port (COM1 or COM2) needed for use. 10 Click Finish to complete the printer software installation. Setting parameters in the communications (COM) port After the printer driver is installed, the serial parameters must be set for the communications port assigned to the
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    necessary files are installed on the computer. g Click Close when installation is complete. Note: A PPD for the printer is also available in a downloadable software package on the Lexmark Web site at www.lexmark.com. 2 Do one of the following: • For Mac OS 9.0: Open Apple LaserWriter. • For Mac OS
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    are available on the drivers CD and on the Lexmark Web site at www.lexmark.com. The UNIX/Linux User's Guide in each package gives detailed instructions for installing and using Lexmark printers in UNIX and Linux environments. All the printer driver packages support local printing using a parallel
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    support person for a solution, and print another network setup page to verify that the printer is connected to the network. Assigning a printer with step 2. If the network is not using DHCP, then manually assign an IP address to the printer. One of the easiest ways is to use the operator panel:
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    the installation of a printer driver and the creation of a network printer port. Supported printer drivers • Windows system printer driver • Lexmark custom printer driver System drivers are built into Windows operating systems. Custom drivers are available on the drivers CD. Updated system and
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    is connected to one of the computers on the network using a local cable, such as USB. • Printer drivers are installed on the computer attached to the printer. • During driver installation, the printer is set up to be "shared" so that other network computers can print to it. Operating system Go
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    click Finish. Follow the instructions on the screen. It may take some time for the drivers to load. f Close the drivers CD installer application. g Connect the USB cable, and turn on the printer. The Plug and Play screen appears, and a printer object is created in the Printers folder of the computer
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    object. • Browse Network Neighborhood. Find the host name of the server, and look for the shared name assigned to the printer. Install the printer driver (or subset) on network clients Using the point and print method Note: This method is usually the best use of system resources. The server handles
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    Drag'N'Print Note: Drag'N'Print™ support is not available for all printers. For detailed configuration instructions, launch the drivers CD, click View Documentation, and click Software and utilities. Macintosh Note: A PostScript Printer Description (PPD) file provides detailed information
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    the pop-up menu. 5 Enter the IP address or the printer DNS name in the Printer Address box. 6 Choose Lexmark from the "Printer Model" pop-up menu. 7 Select the new printer from the list, and click Add. 8 Verify printer installation: a Open Finder, click Applications, and click TextEdit. b Choose
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    gives detailed instructions for installing and using Lexmark printers in UNIX and Linux environments. These packages are available for download from the Lexmark Web site. The driver package needed is also on the drivers CD. NetWare The printer supports Novell Distributed Print Services (NDPS/iPrint
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    as well and unplug any cables going to the printer. You can customize your printer memory capacity and connectivity by adding optional cards. You can also use these instructions to help you locate an option for removal. The instructions in this section cover the following options: Internal options
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    , make sure you have enough people to help. Use the handholds located on the sides to lift the printer. Rear cover This printer has a Kensington Security Slot, which can work with a Kensington lock to secure the system board access cover. This may need to be unlocked before the
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    screws on the system board access cover. Do not remove the screws completely. Warning: The system board access cover must be replaced before operating the printer. 2 Slide the cover up and away from the printer. Removing the system board access cover 27
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    Installing and removing options 3 Use the illustration to locate the connector for the card you want to install or remove. Flash memory or firmware card connectors Memory connectors Optional hard disk Option card Parallel connector Ethernet connector USB connector Option card cover Removing
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    Installing and removing options Installing a memory card Complete the following instructions to install a printer memory card. Note: Memory cards designed for other Lexmark printers may not work with your printer. 1 Remove the system board access cover. (See Removing the system board access cover.)
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    connectors. Installing a hard disk Warning: Hard disks are easily damaged by static electricity and physical shock (such as dropping). Touch something metal, such as the printer frame, before you touch the hard disk. Installing a hard disk 30
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    Installing and removing options If an option card has been installed, you may have to remove the option card before installing the hard disk. 1 Remove the system board access cover (see Removing the system board access cover). 2 Align and press the ribbon cable connector into the connector on the
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    removing options Installing an option card Your printer has one expansion card slot that supports a number of option cards. The Print Adapter Function Adds an Ethernet, Token-Ring, or Fiber port to connect your printer to a network. Adds an RS-232C serial and 1284-C parallel interface port.
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    Installing and removing options 4 Align the connector on the option card with the connector on the system board. The cable connectors on the side of the option card must fit through the connector slot. 5 Push the option card firmly into the option card connector. 6 Secure the card to the system
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    system board, reinstall the system board access cover. 1 Align the holes on the access cover with the screws on the printer. Hole 2 Place the cover against the printer and slide it down. 3 Tighten the eight screws. Aligning the optional high capacity feeder Note: Failure to properly align the
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    Installing and removing options Installing height adjustment spacers If the pins on the high capacity feeder do not align with the holes in the docking frame, adjust the height of the feeder. You can either remove the factory installed spacer or add two spacers between each caster and the bottom of
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    does not bring the high capacity feeder to the right height, you may need to raise or lower to height of the feet on your printer cabinet or printer base. Aligning the optional finisher Note: Failure to properly align the finisher may cause paper jams. Aligning the optional finisher 36
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    jams. Alignment marks Docking plate pin Spacing Hole in finisher 1 The docking plate pins must enter the holes in the finisher. 2 The space between the printer and finisher must be the same at the top and bottom of the finisher. 3 The alignment marks on top of the finisher must align with
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    Installing and removing options Lowering or raising the finisher Follow these instructions if the holes on the finisher are above or below the pins on the docking plate. Pin Hole in finisher 1 Determine if the pins are above or below the holes in the finisher. Aligning the optional finisher 38
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    Loosen the guide rail thumbscrews. 3 Rotate the adjustment knobs as needed to align the holes in the finisher with the pins. To raise the finisher, rotate the adjustment knobs clockwise. To lower the finisher, rotate the adjustment knobs counterclockwise. 4 Roll the finisher toward the printer until
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    Installing and removing options Aligning the sides of the finisher Follow these instructions if the distance between the finisher and printer is not the same at the top and bottom. 1 Loosen the guide rail thumbscrews. Aligning the optional finisher 40
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    If you previously lowered or raised the guide rail plate, the thumbscrews will already be loose. 2 Rotate the rear adjustment knobs to equally align the top and bottom of the finisher with the printer. To move the top of the finisher closer to the printer, rotate the adjustment knobs clockwise. To
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    top of the finisher Follow these instructions if the alignment marks on top of the finisher are not aligned with the edges of the cover on the side of the printer. Note: Any time you move the printer or finisher, recheck printer and finisher top alignment. 1 Loosen the guide rail thumbscrews. If you
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    Installing and removing options 4 Roll the finisher toward the printer until the finisher locks to the docking pins. You hear a click when the finisher locks into position. Adjusting the finisher wheels Adjust the wheels on
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    Installing and removing options Removing the duplex unit 1 Turn the printer off. 2 Open the duplex unit door. 3 Loosen the thumbscrews securing the duplex unit. Removing the duplex unit 44
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    Installing and removing options 4 Slide the duplex unit out. 5 Close the duplex unit door. Removing the duplex unit 45
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    cord from the electrical outlet. 3 Disconnect the interface cable from the side of the high capacity feeder. 4 Roll the high capacity feeder away from the printer. 5 Remove the high capacity feeder from the guide rail. Removing the high capacity feeder 46
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    Installing and removing options 6 Raise the guide rail and pull it away from the docking frame. 7 Remove the wrench from the holder in the high capacity feeder. Removing the high capacity feeder 47
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    Installing and removing options 8 Remove the four screws securing the docking frame. 9 Insert the two side covers into the screw holes on the optional drawer until they snap into place. Removing the high capacity feeder 48
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    non-ground fault interrupter (GFI) circuit. 3 Disconnect the USB or Ethernet cable from the printer. If you have any other devices connected to the printer, turn them off and unplug any cables going to the printer. CAUTION: This printer weighs 77-107 kg (170-235 Ib) and requires four people to lift
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    Installing and removing options 5 Lift the optional drawer. Removing an optional drawer 50
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    the online Help for more information. To support all the printer features, use the Lexmark custom printer drivers supplied with your printer. Updated drivers, as well as a complete description of the driver packages and Lexmark driver support, are available from the Lexmark Web site.You can also use
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    USB flash memory devices, see our Lexmark Web site at www.lexmark.com. Note the following when using a USB flash memory device with the printer USB Direct Interface: • USB devices must be compatible with the USB 2.0 standard. • Hi-Speed USB devices must support the Full-Speed standard as well
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    drive Copies My_document_01 My_document_02 1 4 To print only one copy, press , or manually input the number of copies with the number pad, then press . Note: printing. The document prints. If you leave the drive in the printer after leaving the initial USB menu screen, you can still print PDFs
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    to cancel. 4 Press Delete. Printing the menu settings page You can print a menu settings page to review the default printer settings and to verify printer options are installed correctly. 1 Make sure the printer is on and Ready. 2 Press on the operator panel. 3 Press until Reports appears, and then
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    , the LAN drop may not be active, or the network cable may be malfunctioning. Consult a system support person for a solution, and print another network setup page to verify that the printer is connected to the network. Printing a font sample list To print samples of the fonts currently available
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    and Hold Æ Confidential Print, click Help and see the topic Confidential Print or Print and Hold, and then follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your job to the printer. Go to the printer when you are ready to retrieve your confidential print job, and follow the "At the
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    press . 2 Press until the appears next to the job you want to print, and then press . Note: After your job prints, it is deleted from printer memory. Printing and deleting held jobs Held jobs such as Verify Print, Reserve Print, Repeat Print, Bookmarks, and USB flash memory files differ in function
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    Æ Held Jobs, click Help, and see the topic Held Jobs or Print and Hold, then follow the driver instructions. 4 Select the type of held job you want, and then send your job to the printer. Go to the printer when you are ready to retrieve your confidential print job, and follow the "At the
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    is turned off. To turn off Size Sensing: 1 Make sure the printer is off. 2 Press and hold the and buttons while you turn the printer on. 3 Release both buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu appears on the
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    Printing Loading standard trays and optional trays Your printer has a 550-sheet standard tray. You may have is blinking. Doing so may cause a jam. 1 Open the tray. 2 Squeeze the side guide tab, and position the guide for the size media you are using. 3 Flex the sheets back and forth to loosen them,
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    . 7 Insert the tray into the printer. Loading the multipurpose feeder The multipurpose feeder can hold several sizes and types of print media, such as transparencies, postcards, note cards, and envelopes. It can be used for single-page or manual printing or as an additional tray. The multipurpose
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    123 A4 To load print media: Note: Do not add or remove print media when the printer is printing from the multipurpose feeder or when the operator panel indicator light is blinking. Doing so you want to use. 2 Slide the paper width guides to the correct position. Loading the multipurpose feeder 62
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    Printing 3 Push down the bottom plate until it locks into place. Note: Do not place objects on the multipurpose feeder. Also, avoid pressing down on it or applying excessive force to it. 4 Flex the sheets or envelopes back and forth to loosen them, then fan them. Do not fold or crease the print
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    the media for feeding. Use the stack height label as a guide for stack height when loading print media. Loading paper, transparencies, or windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer. Note: Load only one size and type of print media at a time
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    the extension tray in. 3 Push down on the multipurpose feeder near the printer entry rollers to secure it for closing. 4 Close the multipurpose feeder cover. size paper. If the paper guides are in the wrong position, you may experience paper feeding problems. Loading the high capacity feeder 65
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    or right to the correct position for the paper size you are loading (A4 or Letter). 5 Tighten the left and right paper guide thumbscrews. 6 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges of
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    Printing 7 Place the paper against the paper guides with the print side up. Note: Do not exceed the maximum stack the tray to go down. Add more paper to lower the tray. 9 Place the paper against the paper guides, with the print side up. 10 Repeat step 8 and step 9 until you have filled the tray or
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    the same size and type of print media in multiple sources. The printer automatically links the trays; when one tray is empty, print media feeds until the appears next to the envelope type you loaded. 13 Press . The printer returns to the Ready state. Once the trays you selected are loaded with
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    for successful printing Storing print media Properly storing the media helps ensure trouble-free printing. Use the following guidelines: • For best results, it may skew or buckle. • Make sure the paper width and length guides on the paper sources are adjusted correctly. • Flex, fan, and straighten
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    printer helps avoid printing problems. The following sections contain guidelines for choosing the correct media for the printer. For detailed information about media characteristics, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark detailed loading instructions. Paper
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    (24 lb bond). Curl Curl is the tendency of media to curve at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold and dry conditions, even in the
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    printer • Preprinted papers that can be affected by the temperature in the printer prevent jams and ensures trouble-free printing. To help source that does not support auto size sensing. in the Menus and Messages Guide on the publications CD for avoid paper feeding problems and uneven print quality
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    Use the following guidelines when selecting preprinted forms and letterhead paper for the printer: • Use grain long papers for best results for 60 to 90 surfaces. Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must withstand temperatures of 230°C (446°F)
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    the Card Stock & Label Guide, which is available on the Lexmark Web site at www.lexmark.com/publications. Envelopes Try a sample of any envelopes in consideration for use with the printer before buying large quantities. See Loading the multipurpose feeder for instructions on loading envelopes. When
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    Paper Menu based on the source in use, set the Paper Type to Envelope, and select the correct envelope size from the operator panel, the printer driver, or from MarkVision Professional. • For best performance, use envelopes made from 90 g/m2 (24 lb bond) paper. Use up to 105 g/m2 (28 lb bond
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    , see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. When printing on labels: • Set the Paper Type menu item to Labels in the Paper Menu. Set the Paper Type from the printer operator panel, the printer driver, or from MarkVision Professional. • Do
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    Menu to Card Stock from the operator panel, from the printer driver, or from MarkVision Professional. Set the Paper Weight to printer. • The use of grain long card stock is recommended. Storing media Use the following guidelines for proper media storage. These help avoid media feeding problems
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    be used, select the next larger size. For information on card stock and labels, see the Card Stock & Label Guide. Media sizes and support Legend  - supported ✘- unsupported Media size Dimensions 550-sheet Multipurpose trays feeder Optional high capacity feeder A3 297 x 420 mm   ✘ (11
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    Media specifications Media sizes and support (continued) Legend  - supported ✘- unsupported Media size Dimensions Universal* 69.85 x 127 mm to 297 x 1219.2 mm (2.75 x 3.5 in. to 11.69 x 48 in.)*** 550-sheet Multipurpose trays feeder ✘ 
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    less than 60% relative humidity. 2 This paper weight in any source is not supported for duplex (two-sided) printing. 3 For 60 to 176 g/m2(16 (47 lb bond), grain short is recommended. 4 Pressure sensitive area must enter the printer first. 5 100% cotton content maximum weight is 90.2g/m2 (24 lb) bond
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    g/m2 (125 lb) Cover 216 g/m2 (80 lb) 216 g/m2 (80 lb) Transparencies2 Laser printer 161 to 192 g/m2 (43 to 51 lb bond) 161 to 192 g/m2 (43 to 51 at less than 60% relative humidity. 2 This paper weight in any source is not supported for duplex (two-sided) printing. 3 For 60 to 176 g/m2(16 to 47
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    Media specifications Media capacities Legend  - supported ✘- unsupported Media type Multipurpose 550-sheet tray feeder for trays when the same size and type of media is loaded in multiple sources. The printer automatically links the trays; when one tray is empty, media feeds from the next linked
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    Media specifications For sizes that are acceptable for duplex printing, see Media sizes and support. Select Duplex from the printer driver to print individual duplex jobs. Duplex printing on letterhead When duplex (two-sided) printing on letterhead from the trays, load it with the logo face-
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    stock) to help ensure trouble-free printing. See Identifying media are considering using with the printer before purchasing large quantities. By high capacity feeder for detailed tray loading instructions. The following hints can help you sure the guides in the trays are properly positioned for the size of
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    to designate a key operator to do the setup and maintenance of your printer. Refer printing problems and maintenance tasks to this key operator. In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions, visit
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    supplies screen to view the current status of your toner cartridge. Ready. Tray 1 Low, Tray 2 Low... Status settings, see the Menus and Messages Guide. Supply Toner Color toner and color a sheet of paper. Use your software application or printer driver to send a Verify Print job. Lets you examine
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    in your area. In other countries or regions, visit the Lexmark Web site at www.lexmark.com or contact the place where you bought your printer. Ordering a toner cartridge When the [color] Low message appears, you should order a new print cartridge. You can print a few hundred pages after the [color
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    Maintaining the printer Finisher For information on finisher maintenance and ordering finisher supplies, see the Finisher Setup and Users Guide that came with your finisher. Cleaning the LEDs If you are experiencing print quality problems such as voids, light streaks, or light print, you may need to
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    Maintaining the printer c Push up on the right top cover locking button and at the lift points shown below. d Lift the top cover until it stops. Cleaning the LEDs 89
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    Maintaining the printer 2 Remove and re-insert each photodeveloper. Warning: Exposing the photodevelopers to light for prolonged periods of time can damage it. Do not expose the photodevelopers
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    Maintaining the printer c Close the waste toner arm. d Repeat steps a through c for each photodeveloper. Removing and re-inserting the photodevelopers sufficiently cleans the LEDs in most cases. If the problem persists, continue with step 3. Cleaning the LEDs 91
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    Maintaining the printer 3 Remove all photodevelopers and toner cartridges. Warning: Exposing the photodevelopers to light for the photodevelopers anywhere except the handles. Warning: The toner inside the toner cartridges can soil clothing. Do not clean clothing soiled with toner in hot water
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    the printer 5 Reinstall all toner cartridges. CAUTION: Before closing the top cover, make sure everyone is away from the printer and cover CAUTION: Before closing the top cover make, sure everyone is away from the printer and the area under the cover is free of hands, clothing, and other items
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    Maintaining the printer 3 Rotate the top cover locking lever to the right. Note: If you cannot rotate the locking lever, the cover is not fully closed. Open the
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    be displayed on the printer operator panel. If you select Show Areas on the operator panel, you can view one or more images to help you clear the jam. 200 Paper Jam, 3 pages jammed Continue Show areas A, C, MPF Show areas Show A Show C Show MPF 1. Remove print media; adjust width guides. See the
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    Clearing jams Identifying jam areas The following illustration shows the path that print media travels through the printer. The path varies depending on the input sources you are using. 200 Paper Jam Check Area I 200 Paper Jam Check Areas A,B 200 Paper Jam Check
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    Check tray [x] (with 241-244 Paper Jam message) Check tray [x] (with 249 Paper Jam message) Note: If there is a paper jam when you turn the printer on, the second line of the 200 Paper Jam message is blank. To resolve the message, you must clear all paper from the paper path
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    1 Complete the steps to open the top cover. Note: If you need instructions on how to open the top cover, see Open the top cover. Photodeveloper Warning: Never touch the photodeveloper drum on the underside of the toner cartridge. Note: The paper may be covered with unfused toner, which can
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    fuser, remove the jam by rolling up the paper from inside the printer until the entire banner sheet is free. 3 Check the fuser area press present, continue with step 2 of the topic "Check Area B". Note: If you need instructions on how to close the top cover, see Closing the top cover. . If a jam
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    1 Complete the steps to open the top cover. Note: If you need instructions on how to open the top cover, see Open the top cover. Photodeveloper Warning: Never touch the photodeveloper drum on the underside of the toner cartridge. The paper may be covered with unfused toner, which can stain garments
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    , lift the fuser release lever. CAUTION: The fuser may be hot. Let it cool before touching it. Pull the paper toward the inside of the printer until it is free of the fuser, then remove the jam by rolling up the paper from inside the
  • Lexmark 920dtn | User's Guide - Page 102
    Clearing jams 3 Grasp the fuser handles, then press the fuser release buttons with your thumbs. CAUTION: The fuser may be hot. Let it cool before touching it. 4 Lift the fuser up and out of the printer. Set it on a clean, flat surface. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 102
  • Lexmark 920dtn | User's Guide - Page 103
    Clearing jams 5 Open the standard tray, and remove the green fuser screwdriver. 6 Loosen the 2 red screws. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 103
  • Lexmark 920dtn | User's Guide - Page 104
    Clearing jams 7 Grasp the green tab, and open the fuser access door. 8 Remove the jam. 9 Replace the fuser. 10 Replace the fuser screwdriver, and close the tray. 11 Check the top cover for additional jams. If there is no jam in the top cover, close the top cover and front door. If a jam is present,
  • Lexmark 920dtn | User's Guide - Page 105
    not clear the jam. See Removing small size paper from the duplex unit. 1 Open the duplex jam access door on the right side of the printer. 2 Remove the jam. 3 Press . If the paper jam message continues, check and clear all paper from the paper path. 200 Paper Jam Pages Jammed (Check
  • Lexmark 920dtn | User's Guide - Page 106
    D This message indicates a paper jam in the duplex unit area. To clear area D: 1 Open the duplex jam access door on the right side of the printer. 2 Gently pull out the duplex unit. 3 Turn the paper forwarding dial counterclockwise. If the paper advances out of the duplex unit, remove the jam and
  • Lexmark 920dtn | User's Guide - Page 107
    4 Open the duplex unit covers. Clearing jams 5 Remove the jam. 6 Close the duplex unit covers. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 107
  • Lexmark 920dtn | User's Guide - Page 108
    Clearing jams 7 Push the duplex unit until it stops. 8 Close the access door. 9 Press . If the paper jam message continues, check and clear all paper from the paper path. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 108
  • Lexmark 920dtn | User's Guide - Page 109
    both sides of A5 or other small size paper, you may need to partially remove the duplex unit to clear the jam. 1 Turn off the printer. 2 Open the duplex unit door. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 109
  • Lexmark 920dtn | User's Guide - Page 110
    3 Loosen the two screws shown. Clearing jams 4 Pull out the duplex unit far enough to see the duplex unit inlet. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 110
  • Lexmark 920dtn | User's Guide - Page 111
    Clearing jams 5 Remove jam from the duplex unit inlet. 6 Slide the duplex unit in. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 111
  • Lexmark 920dtn | User's Guide - Page 112
    Clearing jams 7 Align the thumbscrews on the duplex unit with the holes in the printer. 8 Tighten the thumbscrews to secure the duplex unit. 9 Close the duplex unit door. 10 Press . 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 112
  • Lexmark 920dtn | User's Guide - Page 113
    a jam in the top, middle, or bottom optional drawer paper path area. Note: If you have a high capacity feeder, pull the feeder away from the printer. 1 Open the jam access door on the top optional drawer. 2 Remove the jam. 3 Close the jam access door. 4 Repeat these steps for jams in the
  • Lexmark 920dtn | User's Guide - Page 114
    Clearing jams Check Area F 1 Pull the high capacity feeder away from the printer. 2 Open the jam access door on the top optional drawer. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 114
  • Lexmark 920dtn | User's Guide - Page 115
    3 Remove any jams. Clearing jams 4 Close the jam access door. 5 Slide the high capacity feeder until the feeder locks to the docking frame. When the feeder is in the correct position, you hear a click. 6 Press . If the paper jam message continues, check and clear all paper from the paper path. 200
  • Lexmark 920dtn | User's Guide - Page 116
    both the upper access area and accumulator area. To clear area H: 1 Push the latch in and hold it. Latch 2 Roll the finisher away from the printer. 3 Release the latch. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 116
  • Lexmark 920dtn | User's Guide - Page 117
    Clearing jams 4 Remove any jams from the finisher entry guide. Entry guide Upper access area 1 Lift the finisher entry guide handle. Handle 2 Lift the hole punch box, rotate the bottom outward and then remove it. 3 Release the handle. 200 Paper Jam Pages Jammed (Check Areas A-F,
  • Lexmark 920dtn | User's Guide - Page 118
    4 Lift the jam access cover. Clearing jams Jam access cover 5 Remove any jams from the finisher. Knob Rotate the knob to move the paper into the access cover area. 6 Release the jam access cover. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 118
  • Lexmark 920dtn | User's Guide - Page 119
    Clearing jams 7 Lift the finisher entry guide handle. 8 Place the top of the box in the finisher, and then rotate the bottom of the box into the finisher. 9 Release the handle. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 119
  • Lexmark 920dtn | User's Guide - Page 120
    Accumulator area 1 Open the stapler door. Clearing jams 2 Remove any jams from the accumulator. Accumulator knob Rotate the accumulator knob counterclockwise to move the paper down. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 120
  • Lexmark 920dtn | User's Guide - Page 121
    3 Close the stapler door. Clearing jams 4 Roll the finisher toward the printer until the finisher locks to the docking pins. You hear a click when the finisher locks into position. 5 Press . 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 121
  • Lexmark 920dtn | User's Guide - Page 122
    finisher top cover and remove any jams. 2 Close the top cover. 3 Push the latch in and hold it. Latch 4 Roll the finisher away from the printer. 5 Release the latch. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 122
  • Lexmark 920dtn | User's Guide - Page 123
    6 Open the stapler door. Clearing jams 7 Remove any jams from the accumulator. Accumulator knob Rotate the accumulator knob counterclockwise to move the paper down. 200 Paper Jam Pages Jammed (Check Areas A-F, T1-5, MPF) 123
  • Lexmark 920dtn | User's Guide - Page 124
    hear a click when the finisher locks into position. 10 Press . You must clear any printer paper jams before the printer will resume printing. For instructions on clearing printer paper jams, see your printer's Quick Reference or publications CD. 200 Paper Jam Pages Jammed (Check Areas A-F, T1
  • Lexmark 920dtn | User's Guide - Page 125
    the transfer belt or placing items on it may cause damage. Transfer belt If banner paper is jammed inside the printer, remove the jam by rolling up the paper from inside the printer until the entire banner sheet is free. 4 Close the top cover. 5 Press . 250 Paper Jam Check MP Feeder 125
  • Lexmark 920dtn | User's Guide - Page 126
    Clearing jams 24 Paper Jam Check Tray Jams in five areas result in a 24 Paper Jam message, where x represents the tray number where the jam has occurred. Paper jam messages 241-244 indicate a jam has occurred in one of the paper trays. A 249 Paper Jam Check Tray message indicates a jam
  • Lexmark 920dtn | User's Guide - Page 127
    3 Close the tray. Clearing jams 4 Press . If the paper jam message continues, check and clear all paper from the paper path. 24 Paper Jam Check Tray 127
  • Lexmark 920dtn | User's Guide - Page 128
    Paper Jam Check Tray A 249 Paper Jam Check Tray message indicates a jam has occurred in the high capacity feeder. Note: If you have an optional printer cabinet, the high capacity feeder will be identified as tray 3. 1 Open the top cover. 2 Remove the jam. 24 Paper Jam Check Tray 128
  • Lexmark 920dtn | User's Guide - Page 129
    3 Close the top cover. Clearing jams 4 Press . 24 Paper Jam Check Tray 129
  • Lexmark 920dtn | User's Guide - Page 130
    the Utilities menu. For more information, see the Menus and Messages Guide. The LCD Brightness and LCD Contrast settings are adjusted separately. To change the LCD Brightness or LCD Contrast settings: 1 Make sure your printer is on. 2 Press on the operator panel. 3 Press until Settings appears
  • Lexmark 920dtn | User's Guide - Page 131
    Administrative support Enabling operator panel menus 1 Turn the printer off. 2 Press and hold and while turning the printer on. 3 Release both buttons when Performing Self Test appears on the display. The printer performs its power-on sequence, and then Config Menu appears on the first line of the
  • Lexmark 920dtn | User's Guide - Page 132
    Administrative support Adjusting Power Saver To adjust the Power Saver setting: 1 Make sure the printer is on and Ready appears on the by issuing a Printer Job Language (PJL) command. For more information, see the Technical Reference available on our Lexmark Web site at www.lexmark.com. Encrypting
  • Lexmark 920dtn | User's Guide - Page 133
    SSL port: Open your Web browser. In the address line, enter the IP address of the printer you want to configure using the format: https: //ip_address/. Supporting SNMPv3 (Simple Network Management Protocol version 3) SNMPv3 protocol allows for encrypted and authenticated network communications. It
  • Lexmark 920dtn | User's Guide - Page 134
    click Network/Ports. 4 Click IPSec. Two types of authentication are supported for IPSec: • Shared Key Authentication-Any ASCII phrase shared among even in Secure mode. • Unsecured Only-Allows the port to only open when the printer is not in Secure mode. Note: A password must be set to enable Secure
  • Lexmark 920dtn | User's Guide - Page 135
    Protected Access) feature of an optional internal wireless print server to provide WPA-Enterprise security support. Support for 802.1x requires the establishment of credentials for the printer. The printer must be known to the Authentication Server (AS). The AS will allow network access to devices
  • Lexmark 920dtn | User's Guide - Page 136
    Administrative support Printing Lockout Printing Lockout lets you lock or unlock a printer using an assigned PIN. When locked, every job the printer receives Web browser. In the address line, enter the IP address of the printer you want to configure using the format: http://ip_address/. 2 Click
  • Lexmark 920dtn | User's Guide - Page 137
    Administrative support Black only mode In black only mode, all colors print in grayscale. The printer prints fastest when in black only mode. Black only mode is off by default. Be sure to select black only mode both in the driver and through the printer operator panel. To turn on black only mode
  • Lexmark 920dtn | User's Guide - Page 138
    10 Troubleshooting Online customer support Customer support is available on our Lexmark Web site at www.lexmark.com. Calling for service When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to
  • Lexmark 920dtn | User's Guide - Page 139
    off and call for service. The USB device you are using may not be supported or has an error. Only specific USB flash memory devices are supported. For information regarding tested and approved USB flash memory devices, see our Lexmark Web site at www.lexmark.com. The printer is not ready to
  • Lexmark 920dtn | User's Guide - Page 140
    for more information. Set Collation to On in the Finishing Menu or through the printer driver. Note: Setting Collation to Off in the driver overrides the setting in the Finishing Menu. See the Menus and Messages Guide for more information. Reduce the complexity of the print job by eliminating the
  • Lexmark 920dtn | User's Guide - Page 141
    connected, and the network software is correctly set up. See the drivers CD that shipped with your printer for more details. See Solving high capacity feeder problems. Make sure printer memory is securely connected to the printer system board. • Make sure the USB/parallel interface card is securely
  • Lexmark 920dtn | User's Guide - Page 142
    . • Guides are positioned correctly for the paper size selected. Service messages A service message indicates printer failure that may require service. Turn the printer off, wait about 10 seconds, and then turn the printer on. If the error recurs, write down the error number, the problem, and
  • Lexmark 920dtn | User's Guide - Page 143
    Troubleshooting Solving paper feed problems Symptom Cause Solution Paper frequently jams. You are using paper that does not meet the printer specifications. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com
  • Lexmark 920dtn | User's Guide - Page 144
    . If these suggestions still do not correct the problem, call for service. You may have a printer part that requires adjustment or replacement. Symptom Repeating defects Color misregistration Cause Either a toner cartridge, a photodeveloper, the transfer belt or the fuser is defective. AABBCCDDEE
  • Lexmark 920dtn | User's Guide - Page 145
    Troubleshooting Symptom Dark Lines Light colored line, white line, or wrong colored line ABCDE ABCDE ABCDE Cause Solution A toner cartridge, a photodeveloper, or the transfer belt is defective. If the problem is on the front (print side) of the page: 1 Replace the color cartridge the printer's
  • Lexmark 920dtn | User's Guide - Page 146
    the fuser. Gray background ABCDE • The Toner Darkness setting is too dark. • A toner cartridge is defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the toner cartridge. ABCDE ABCDE Solving print quality problems 146
  • Lexmark 920dtn | User's Guide - Page 147
    supported by the printer, the host computer, and the software application. • Make sure the Paper Type setting is correct for the paper or specialty media you are using. • Replace the toner cartridge paper that does not meet the printer specifications. • Move the guides in the tray to the proper
  • Lexmark 920dtn | User's Guide - Page 148
    Troubleshooting Symptom Solid color pages The paper curls badly once it prints and exits to a bin Cause Solution • A toner cartridge is defective. • Your printer requires servicing. • Replace the toner cartridge. • Call for service the selections available under the Manual Color menu item. 4* is
  • Lexmark 920dtn | User's Guide - Page 149
    Troubleshooting Menu settings. Color Saver is not supported in PPDS, and partially supported by the PCL emulation driver. RGB Brightness RGB Contrast for each of the RGB and CMYK color conversion tables used in the printer. The color samples pages consist of a series of colored boxes along with
  • Lexmark 920dtn | User's Guide - Page 150
    Troubleshooting Menu item Manual Color Purpose Values To let users customize the RGB or is not a menu item. This setting is only available on the PCL emulation driver or PostScript driver or on the printer Embedded Web Server. sRGB Display*: Applies a color conversion table to produce output
  • Lexmark 920dtn | User's Guide - Page 151
    Troubleshooting Solving color quality problems This section helps answer some basic color-related questions and describes how some of the features provided in the Quality Menu can be used to solve typical color problems. Note: Read Solving print quality problems inks instruction. How does the printer
  • Lexmark 920dtn | User's Guide - Page 152
    setting being used (Auto, Off, or Manual), the type of object being printed (text, graphics, or images), and how the color of the object is specified in the software application (RGB or CMYK combinations). When the printer Color Correction setting is set to Solving color quality problems 152
  • Lexmark 920dtn | User's Guide - Page 153
    specification of Classification of object being printed object being printed Printer Color Correction setting RGB Text Auto Manual Graphic Auto Manual Image Auto Manual CMYK Text Auto Manual Graphic Auto Manual Image Auto Manual Color Samples pages to print and use for color
  • Lexmark 920dtn | User's Guide - Page 154
    Troubleshooting Cyan, Magenta, and Yellow. The increment value defined by the user for Detailed Color Samples applies to Cyan, Magenta, Yellow, and Black. Solving color quality problems 154
  • Lexmark 920dtn | User's Guide - Page 155
    you want to review: • BSD License and Warranty statements • GNU General Public License • Open Source License The Lexmark modified third-party files for the Lexmark modified GNU licensed software, launch the drivers CD that shipped with your printer and click Contact Lexmark. Conventions Note
  • Lexmark 920dtn | User's Guide - Page 156
    (FCC) compliance information statement The Lexmark C920, Machine Type 5056, has been installed and used in accordance with the instruction manual, may cause harmful interference to radio by the Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France. This
  • Lexmark 920dtn | User's Guide - Page 157
    . Compliance is indicated by the CE marking. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. Notices 157
  • Lexmark 920dtn | User's Guide - Page 158
    toestel Short Range Device in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG Bij deze verklaart Lexmark International Inc. dat deze Short Range Device voldoet aan de essentiële eisen en aan de overige relevante bepalingen van Richtlijn 1999/5/EC
  • Lexmark 920dtn | User's Guide - Page 159
    attachments • Accidents, misuse, abuse or use inconsistent with Lexmark user's guides, manuals, instructions or guidance. • Unsuitable physical or operating environment • Maintenance by anyone other than Lexmark or a Lexmark authorized servicer • Operation of a product beyond the limit of its
  • Lexmark 920dtn | User's Guide - Page 160
    or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This
  • Lexmark 920dtn | User's Guide - Page 161
    Index Numerics 550 sheet drawer 6 A adjust paper tray 60 adjusting Power Saver 132 authorized supplies dealers 85 automatic size sensing 68, 82 automatic tray linking 68, 82 B binding, duplex 83 C card stock loading 60 card stock, guidelines 77 characteristics, media 70 letterhead 73 confidential
  • Lexmark 920dtn | User's Guide - Page 162
    14, 22, 54, 56 maintaining the printer 85 ordering a print cartridge 87 maximum stack height 64 media guidelines 70 letterhead 73 letterhead, printing 74 letterhead guidelines 73 loading instructions based on source 74 sizes supported 7 3/4 (Monarch) 79 storing 77 transparencies, guidelines
  • Lexmark 920dtn | User's Guide - Page 163
    Lexmark Secure mode 134 security 133 Sending a job to print 51 side guide 60 Simple Network Management Protocol 133 Size Sensing 58 sizes, media statement size 58 storing media 77 paper 69 supplies fuser 87 print cartridge 87 transfer belt 87 T toner soiled clothing 92 transparencies loading input
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www.lexmark.com
Lexmark C920
User’s Guide
March 2005
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
© 2005 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550