Lexmark C920 Service Manual - Page 47

5056-XXX Printer messages The printer displays three types of messages: service messages, status messages, and attendance messages. Service messages indicate a problem that requires a service technician. Status messages provide information about the current state of the printer, requiring no action. Attendance messages alert the operator to printer problems that require operator intervention. Service error message tables 900 - RIP software error There may be a communication problem (Bad cable, network connection, and so on) software issue, or a hardware problem with the controller board / INA. The communication and software aspects should be checked first. Determine if the problem is constant or intermittent. Constant 900 errors Step Action and questions 1 Disconnect the printer from any external connections. Turn the power off and remove any parallel, USB, or network connections. Turn the printer on. Does the 900 error display? 2 Run the internal test pages. Print a menu settings page from the reports menu. If the printer works properly while disconnected, have a user or the network administrator verify that there are no jobs in the queue that may be causing the error. Does the error remain? 3 Turn the printer off. Remove any options from the RIP card, such as additional memory, hard disk drives, or option cards. Does the 900 error display? Yes Go to step 3. Go to step 3. Go to step 4. No Go to step 2. Inform the user or network administrator of the issue. Determine which option is causing the 900 error. Diagnostic information 2-5