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Lexmark CX727 Users Guide PDF - Page 145

Contacting customer support

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Troubleshooting 145 Action Step 2 a Check if the power cord is connected properly to the printer and the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. b Copy or scan the document. Is the scanner responding? Step 3 The problem is a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Copy or scan the document. Is the scanner responding? No Go to step 3. Contact customer support. Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Attaching cables	12
Using the control panel	14
Understanding the status of the power button and indicator light	15
Using the home screen	15
Menu map	16
Printing a menu settings page	18
Setting up and using the home screen applications	19
Customizing the home screen	19
Setting up Forms and Favorites	19
Setting up Card Copy	19
Using Shortcut Center	20
Setting up Scan Center	20
Managing contacts	20
Adding contacts	20
Adding groups	21
Editing contacts or groups	21
Deleting contacts or groups	21
Setting up and using the accessibility features	23
Enabling Magnification mode	23
Activating Voice Guidance	23
Adjusting the Voice Guidance speech rate	23
Enabling spoken passwords or personal identification numbers	23
Navigating the screen using gestures	24
Using the keyboard on the display	24
Loading paper and specialty media	25
Setting the size and type of the specialty media	25
Configuring Universal paper settings	25
Loading trays	25
Loading the multipurpose feeder	27
Linking trays	28
Printing	30
Printing forms	30
Printing from a computer	30
Printing from a mobile device	30
Printing from a mobile device using Lexmark Mobile Print	30
Printing from a mobile device using Google Cloud Print	30
Printing from a mobile device using Mopria Print Service	31
Printing from a mobile device using AirPrint	31
Printing from a flash drive	31
Supported flash drives and file types	32
Configuring confidential jobs	33
Printing held jobs	33
Printing a font sample list	34
Canceling a print job	34
Copying	35
Making copies	35
Copying photos	35
Copying on letterhead	35
Copying on both sides of the paper	35
Reducing or enlarging copies	36
Collating copies	36
Placing separator sheets between copies	36
Copying multiple pages onto a single sheet	36
Creating a copy shortcut	36
E-mailing	37
Setting up the e-mail function	37
Configuring e-mail settings	37
Sending an e-mail	37
Creating an e-mail shortcut	38
Faxing	39
Setting up the printer to fax	39
Setting up the fax function	39
Choosing a fax connection	40
Setting up fax using a standard telephone line	40
Setting up fax using digital subscriber line	44
Setting up fax using VoIP telephone service	45
Setting up fax using cable modem connection	46
Setting up fax in countries or regions with different telephone wall jacks and plugs	48
Connecting to a distinctive ring service	51
Setting the fax date and time	52
Configuring daylight saving time	52
Sending a fax	52
Scheduling a fax	53
Creating a fax destination shortcut	53
Changing the fax resolution	53
Adjusting the fax darkness	53
Viewing a fax log	53
Blocking junk faxes	54
Holding faxes	54
Forwarding a fax	54
Scanning	55
Scanning to an FTP server	55
Creating an FTP shortcut	55
Scanning to a flash drive	55
Sending scanned documents to a computer	56
Securing the printer	57
Erasing printer memory	57
Erasing printer hard disk memory	57
Configuring printer hard disk encryption	57
Restoring factory default settings	57
Statement of Volatility	58
Maintaining the printer	59
Adjusting the speaker volume	59
Adjusting the default internal speaker volume	59
Adjusting the default headphones volume	59
Configuring the fax speaker settings	59
Networking	60
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	60
Changing port settings after installing an internal solutions port	60
Setting up serial printing (Windows only)	61
Cleaning printer parts	61
Cleaning the printer	61
Cleaning the scanner	62
Ordering parts and supplies	64
Checking the status of parts and supplies	64
Using genuine Lexmark parts and supplies	64
Ordering toner cartridges	64
Ordering imaging unit or imaging kit	66
Ordering a waste toner bottle	66
Ordering a fuser maintenance kit	66
Ordering a transfer module	66
Replacing parts and supplies	67
Replacing a toner cartridge	67
Replacing the imaging unit	68
Replacing the imaging kit	72
Replacing the waste toner bottle	76
Replacing the fuser	77
Replacing the pick roller	79
Replacing the separator pad	81
Replacing the ADF input tray	83
Replacing the ADF scan pad	84
Replacing the ADF separator roller	86
Replacing the transfer module	88
Resetting the maintenance counter	92
Moving the printer	92
Moving the printer to another location	92
Shipping the printer	92
Saving energy and paper	93
Setting up power saver modes	93
Adjusting the brightness of the printer display	93
Conserving supplies	93
Recycling	93
Recycling Lexmark products	93
Recycling Lexmark packaging	94
Returning Lexmark cartridges for reuse or recycling	94
Clearing jams	95
Avoiding jams	95
Identifying jam locations	96
Paper jam in trays	97
Paper jam behind door E	98
Paper jam in the multipurpose feeder	98
Paper jam in the standard bin	99
Paper jam in door A	100
Troubleshooting	105
Network connection problems	105
Cannot open Embedded Web Server	105
Unable to read flash drive	106
Enabling the USB port	106
Checking the printer connectivity	106
Hardware options problems	107
Cannot detect internal option	107
Internal solutions port does not operate correctly	108
Parallel or serial interface card does not operate correctly	108
Defective flash detected	109
Not enough free space in flash memory for resources	109
Unformatted flash detected	109
Issues with supplies	109
Replace cartridge, printer region mismatch	109
Non-Lexmark supply	110
Scanner maintenance required, use ADF Kit	110
Paper feed problems	111
Envelope seals when printing	111
Collated printing does not work	111
Paper curl	112
Tray linking does not work	112
Check tray connection	113
Paper frequently jams	114
Jammed pages are not reprinted	114
Printing problems	115
Confidential and other held documents do not print	115
Slow printing	116
Print jobs do not print	117
Print quality is poor	118
Blank or white pages	118
Dark print	119
Ghost images	121
Gray background	121
Horizontal dark lines	122
Horizontal white lines	123
Incorrect margins	124
Jagged or uneven characters	125
Light print	126
Mottled print and dots	127
Print crooked or skewed	128
Repeating defects	129
Solid color or black images	130
Text or images cut off	131
Toner easily rubs off	132
Uneven print density	132
Vertical dark lines or streaks	133
Vertical white lines	133
The printer is not responding	134
Job prints from the wrong tray or on the wrong paper	135
Color quality problems	136
Adjusting toner darkness	136
Modifying the colors in printed output	136
FAQ about color printing	136
The print appears tinted	138
Faxing problems	138
Cannot send or receive faxes	138
Can receive but not send faxes	140
Can send but not receive faxes	140
Poor fax print quality	141
Scanning problems	141
Adjusting scanner registration	141
Adjusting ADF registration	142
Cannot scan from a computer	142
Partial copies of document or photo	143
Poor copy quality	143
Scan job was not successful	143
Scanner does not close	144
Scanning takes too long or freezes the computer	144
Scanner does not respond	144
Contacting customer support	145
Upgrading and migrating	146
Hardware	146
Available internal options	146
Installing a memory card	146
Installing an internal solutions port	148
Installing an optional card	153
Installing a printer hard disk	155
Installing optional trays	159
Software	160
Installing the printer software	160
Adding available options in the print driver	160
Firmware	160
Exporting or importing a configuration file	160
Updating firmware	161
Notices	162
Product information	162
Edition notice	162
GOVERNMENT END USERS	162
Trademarks	163
Licensing notices	163
Noise emission levels	163
Waste from Electrical and Electronic Equipment (WEEE) directive	164
India E-Waste notice	164
Product disposal	164
Static sensitivity notice	164
ENERGY STAR	165
Temperature information	165
Laser notice	165
Power consumption	165
Product power consumption	165
Sleep Mode	166
Hibernate Mode	166
Off mode	167
Total energy usage	167
Regulatory notices for telecommunication terminal equipment	167
Notice to users of the US telephone network: FCC requirements	167
Notice to users of the Canadian telephone network	168
Notice to users of the New Zealand telephone network	168
Japanese telecom notice	169
Regulatory notices for RFID products	170
Modular component notice (RFID)	170
Exposure to radio frequency radiation	170
Industry Canada (Canada)	170
European Community (EC) directives conformity	170
Multiple model information	171
Federal Communications Commission (FCC) compliance information statement	171
日本の VCCI 規定	172
European Community (EC) directives conformity	172
Model-specific information	173
Federal Communications Commission (FCC) compliance information statement	173
Notice to users of Class A products in Brazil	174
European Community (EC) directives conformity	174
Radio interference notice	174
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	174