Lexmark MS811 User's Guide - Page 315
Internal Solutions Port does not operate correctly, Step 4
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Troubleshooting 315 Action Yes Step 4 Go to step 5. Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see "Updating available options in the printer driver" on page 36. No Manually add the tray in the printer driver. Is the tray available in the printer driver? Step 5 Check if the option is selected. a From the application you are using, select the option. For Mac OS X version 9 users, make sure the printer is set up in Chooser. b Resend the print job. The problem is solved. Contact customer support. Is the tray working? Internal Solutions Port does not operate correctly Action Yes Step 1 Make sure the Internal Solutions Port (ISP) is installed. a Install the ISP. For more information, see "Installing an Internal Solutions Port" on page 18. b Print a menu settings page, and then check if the ISP is listed in the Installed Options list. Go to step 2. No Check if you have a supported ISP. Note: An ISP from another printer may not work on this printer. Is the ISP listed in the Installed Options list? Step 2 Check the cable and the ISP connection. The problem is solved. Contact customer support. a Use the correct cable, and then make sure it is securely connected to the ISP. b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded. Does the Internal Solutions Port operate correctly?
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