Lexmark MX931 Users Guide
Lexmark MX931 Manual
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- Lexmark MX931 | Users Guide - Page 1
MX931 MFP User's Guide May 2022 Machine type: 7450 Models: 238 www.lexmark.com - Lexmark MX931 | Users Guide - Page 2
Contents 2 Contents Safety information 6 Conventions...6 Product statements...6 Learn about the printer 9 Finding information about the printer...9 Finding the printer serial number...10 Printer configurations...11 Using the control panel...13 Understanding the status of the indicator light 13 - Lexmark MX931 | Users Guide - Page 3
Contents 3 Printing from a flash drive...158 Supported flash drives and file types...159 Configuring confidential jobs...159 Printing confidential and other held jobs 160 Printing a font sample list...160 - Lexmark MX931 | Users Guide - Page 4
Device...177 Print...191 Paper...199 Copy...202 Fax...205 E-mail...221 FTP...227 USB Drive...232 Network/Ports...237 Cloud Services...251 Security...252 Reports...259 Troubleshooting...261 Printing the Menu Settings Page...261 Maintain the printer 262 Checking the status of parts and supplies 262 - Lexmark MX931 | Users Guide - Page 5
...353 Network connection problems...373 Hardware options problems...375 Issues with supplies...376 Paper feed problems...377 E-mailing problems...380 Faxing problems...381 Scanning problems...386 Contacting customer support...393 Recycle and dispose 394 Recycling Lexmark products...394 Recycling - Lexmark MX931 | Users Guide - Page 6
that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance. CAUTION-POTENTIAL INJURY: To reduce the risk of fire - Lexmark MX931 | Users Guide - Page 7
of fire or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it. CAUTION-SHOCK HAZARD: To possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. - Lexmark MX931 | Users Guide - Page 8
battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations. This product is designed, tested, and replacement parts. Refer service or repairs, other than those described in the user documentation, to a service representative. SAVE THESE INSTRUCTIONS. - Lexmark MX931 | Users Guide - Page 9
looking for? Initial setup instructions • Printer software • printer • Troubleshooting and solving problems Setting up lexmark.com. How‑to videos-Go to https://infoserve.lexmark.com/idv/. Touch Screen Guide-Go to http://support.lexmark.com. Lexmark Accessibility Guide-Go to http://support.lexmark - Lexmark MX931 | Users Guide - Page 10
countries and regions-See the printed warranty that came with the printer. Product Information Guide-See the documentation that came with the printer or go to http://support.lexmark.com. Go to https://csr.lexmark.com/digitalpassport.php. Finding the printer serial number 1 Open the front door. - Lexmark MX931 | Users Guide - Page 11
Learn about the printer 11 2 Locate the serial number at the left side of the printer. Printer configurations Note: Make sure to configure the printer on a flat, sturdy, and stable surface. Basic model 1 Automatic document feeder (ADF) 2 ADF tray 3 ADF bin 4 Standard bin 5 Standard 520-sheet tray - Lexmark MX931 | Users Guide - Page 12
may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION-TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all - Lexmark MX931 | Users Guide - Page 13
Learn about the printer 13 3 Optional 3 x 520-sheet tray 4 Staple, hole punch finisher Note: Supported only if optional trays are installed. 5 Optional 2520-sheet tandem tray 6 Optional 2000-sheet tray Using the control panel Control panel part Function 1 Power button • - Lexmark MX931 | Users Guide - Page 14
paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged Paper and Specialty Media Guide. Paper characteristics The following Supported paper weights" topic. Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems - Lexmark MX931 | Users Guide - Page 15
runs the width of the paper. For recommended grain direction, see the "Supported paper weights" topic. Fiber content Most high‑quality xerographic paper is made from a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton - Lexmark MX931 | Users Guide - Page 16
, load the paper in the proper orientation for your printer. For more information, see the Paper and Specialty Media Guide. Supported paper sizes Paper sizes supported by the standard tray, MPF, envelope tray, and two‑sided printing Paper size Standard 520‑sheet tray Multipurpose feeder - Lexmark MX931 | Users Guide - Page 17
Envelope X X 2 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope X X 2 98.4 x 225.4 mm (3.875 x 8.9 in.) 1 Loads only in short‑edge orientation. 2 Loads only in long‑edge orientation. 3 Supports paper sizes ranging from 139.7 x 181.86 mm (5.5 x 7.16 in.) to 296.93 x 431.8 mm (11.69 x 17 in - Lexmark MX931 | Users Guide - Page 18
from 125 x 85 mm (4.92 x 3.35 in.) to 297 x 431.8 mm (11.69 x 17 in.). • The flatbed scanner supports maximum paper size of 297 x 431.8 mm (11.69 x 17 in.). Paper sizes supported by the optional trays Paper size Optional 520-sheet Optional 2520-sheet tray, optional 520- tandem tray sheet tray - Lexmark MX931 | Users Guide - Page 19
.) Letter 2 215.9 x 279.4 mm (8.5 x 11 in.) Oficio (Mexico)1 X 215.9 x 340.4 mm (8.5 x 13.4 in.) 1 Loads only in short‑edge orientation. 2 Loads only in long‑edge orientation. 3 Supports paper sizes ranging from 139.7 x 181.86 mm (5.5 x 7.16 in.) to 296.93 x 431.8 mm (11.69 x 17 in.). - Lexmark MX931 | Users Guide - Page 20
x 229 mm (6.38 x 9.01 in.) X X X DL Envelope 110 x 220 mm (4.33 x 8.66 in.) X X X 1 Loads only in short‑edge orientation. 2 Loads only in long‑edge orientation. 3 Supports paper sizes ranging from 139.7 x 181.86 mm (5.5 x 7.16 in.) to 296.93 x 431.8 mm (11.69 x 17 in.). - Lexmark MX931 | Users Guide - Page 21
Learn about the printer 21 Paper sizes supported by the output bins Paper size Standard bin Upper bin 17 in.) 1 Loads only in short‑edge orientation. 2 Loads only in long‑edge orientation. 3 Supports paper sizes ranging from 88.9 x 98.38 mm (3.5 x 3.87 in.) to 296.93 x 482.6 mm (11.69 x 19 in - Lexmark MX931 | Users Guide - Page 22
x 229 mm (6.38 x 9.01 in.) DL Envelope2 110 x 220 mm (4.33 x 8.66 in.) 1 Loads only in short‑edge orientation. 2 Loads only in long‑edge orientation. 3 Supports paper sizes ranging from 88.9 x 98.38 mm (3.5 x 3.87 in.) to 296.93 x 482.6 mm (11.69 x 19 in - Lexmark MX931 | Users Guide - Page 23
from 202.9 x 182.03 mm (7.99 x 7.17 in.) to 296.93 x 431.8 mm (11.69 x 17 in.). 6 Supports only up to 2‑hole punching. 7 Supports only up to 2‑hole punching when loaded in short‑edge orientation. 8 Supports paper sizes ranging from 88.9 x 98.38 mm (3.5 x 3.87 in.) to 320.04 x 1320.8 mm (12.6 x 52 - Lexmark MX931 | Users Guide - Page 24
from 202.9 x 182.03 mm (7.99 x 7.17 in.) to 296.93 x 431.8 mm (11.69 x 17 in.). 6 Supports only up to 2‑hole punching. 7 Supports only up to 2‑hole punching when loaded in short‑edge orientation. 8 Supports paper sizes ranging from 88.9 x 98.38 mm (3.5 x 3.87 in.) to 320.04 x 1320.8 mm (12.6 x 52 - Lexmark MX931 | Users Guide - Page 25
paper sizes ranging from 209.97 x 148 mm (8.27 x 5.83 in.) to 296.93 x 431.8 mm (11.69 x 17 in.). Supported paper types Paper types supported by the standard tray, MPF, envelope tray, and two‑sided printing Paper type Standard Multipurpose feeder Envelope tray 520‑sheet tray Two‑sided - Lexmark MX931 | Users Guide - Page 26
Rough Envelope Rough Cotton Vinyl Labels Standard 520‑sheet tray X X Multipurpose feeder Envelope tray X X X X X X X X X Two‑sided printing X X X Paper types supported by the optional trays Paper type Bond Optional 520-sheet tray, Optional 2520-sheet optional 520-sheet tray tandem tray with - Lexmark MX931 | Users Guide - Page 27
2520-sheet optional 520-sheet tray tandem tray with cabinet, and optional 3 x 520-sheet tray Optional 2000-sheet tray X X X Paper types supported by the output bins Paper type Bond Stack Card Stock Colored Paper Custom Type Envelope Glossy Heavy Glossy Heavy Paper Labels Letterhead - Lexmark MX931 | Users Guide - Page 28
X X X X X X X X X X X X X X X X X X Supported paper weights 520-sheet tray, 520-sheet tray with cabinet, 3 x 520sheet tray, and 2520-sheet feeding errors, especially in more humid environments. • Two‑sided printing supports paper weight from 60-162 g/m2 (16-43‑lb bond) paper. • 100 - Lexmark MX931 | Users Guide - Page 29
Set up, install, and configure 29 Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical - Lexmark MX931 | Users Guide - Page 30
Set up, install, and configure 30 4 Front 444.5 mm (17.50 in.) 5 Left side 400 mm (15.70 in.) Attaching cables CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, - Lexmark MX931 | Users Guide - Page 31
Set up, install, and configure 31 Printer port 4 LINE port Note: Available only when a fax card is installed. 5 Power cord socket Function Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL filter, or VoIP adapter, or any other adapter that allows you to - Lexmark MX931 | Users Guide - Page 32
Set up, install, and configure 32 # Icon 8 Status/Supplies 9 Held Jobs 10 Job Queue 11 USB Drive 12 Scan Profiles 13 FTP 14 Bookmarks 15 Hard Disk 16 Network Folder 17 Start button 18 On‑screen keypad Function • Show a printer warning or error message whenever the printer requires intervention to - Lexmark MX931 | Users Guide - Page 33
been changed. For more information, contact your administrator. 2 Select a printer function, and then touch Create Shortcut. Note: The Secure E‑mail function is not supported. 3 Configure the settings, and then touch Save. 4 Type a unique shortcut name. Note: To avoid clipped names on the home screen - Lexmark MX931 | Users Guide - Page 34
the images are not stored in the printer. If the slide show stops, then insert the flash drive again to view the images. Using Customer Support Notes: • This application is supported only in some printer models. For more information, see - Lexmark MX931 | Users Guide - Page 35
on how to configure the application settings, see the Customer Support Administrator's Guide. 1 From the home screen, touch Customer Support. 2 Print or e‑mail the information. Setting up Device Quotas Notes: • This application is supported only in some printer models. For more information, see - Lexmark MX931 | Users Guide - Page 36
type for FTP and SMB. To limit access to the bookmark, enter a PIN. Note: The application supports the following file types: PDF, JPEG, and TIFF. Other file types such as DOCX and XLSX are supported in some printer models. 4 Click Save. Creating folders 1 Open a web browser, and then type the printer - Lexmark MX931 | Users Guide - Page 37
Enter. Notes: • When Voice Guidance is activated, always use two fingers to select any item on the display. • Voice Guidance has limited language support. Deactivating Voice Guidance 1 In one motion and using one finger, slowly swipe left then up on the display until you hear a voice message. 2 Using - Lexmark MX931 | Users Guide - Page 38
Set up, install, and configure 38 Gesture Function Double‑tap the home icon using two Deactivate the Accessibility mode. fingers Triple‑tap using one finger Zoom in or zoom out text and images. Swipe right or swipe down using one Move to the next item on the screen. finger Swipe left or swipe up - Lexmark MX931 | Users Guide - Page 39
Passwords/PINs. 2 Enable the setting. Setting up the printer to fax Supported fax • Analog fax Note: Needs an installed fax card. For more information Needs a subscription. For more information, go to https://www.etherfax.net/lexmark or contact the place where you purchased the printer. • Fax over - Lexmark MX931 | Users Guide - Page 40
Set up, install, and configure 40 Setting up the fax function using analog fax Notes: • A fax card must be installed for the printer to use analog fax. • Some connection methods are applicable only in some countries or regions. • If the fax function is enabled and not fully set up, then the - Lexmark MX931 | Users Guide - Page 41
etherFAX portal. For more information, go to https://www.etherfax.net/lexmark. • The printer serial number is required on registration. To locate messages to a fax service provider that supports e‑mail receiving. • This feature supports outgoing fax messages only. To support fax receive, make sure - Lexmark MX931 | Users Guide - Page 42
the SMTP settings. For more information, contact your e‑mail service provider. 8 Apply the changes. Setting up fax using a standard telephone line Note: These instructions apply only to printers that support analog fax. For more information, see "Supported fax" on page 39. CAUTION-SHOCK HAZARD: To - Lexmark MX931 | Users Guide - Page 43
the printer to receive faxes automatically (set Auto Answer to On) or manually (set Auto Answer to Off). • If you want to receive faxes automatically with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer - Lexmark MX931 | Users Guide - Page 44
setting to 6. Setting up fax in countries or regions with different telephone wall jacks and plugs Note: These instructions apply only to printers that support analog fax. For more information, see "Supported fax" on page 39. CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, do not set up - Lexmark MX931 | Users Guide - Page 45
. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Lexmark adapter plug Part number 40X8519 - Lexmark MX931 | Users Guide - Page 46
adapter. Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. Note: These instructions apply only to printers that support analog fax. For more information, see - Lexmark MX931 | Users Guide - Page 47
SMTP settings Configure the Simple Mail Transfer Protocol (SMTP) settings to send a scanned document through e-mail. The settings vary with each e‑mail service provider. Before you begin, make sure that the printer is connected to a network and that the network is connected to the Internet. Using the - Lexmark MX931 | Users Guide - Page 48
Mail • Sohu Mail • Yahoo! Mail • Zoho Mail Notes: • If you encounter errors using the settings provided, then contact your e‑mail service provider. • For e‑mail service providers that are not on the list, contact your provider. AOL Mail Setting Value Primary SMTP Gateway smtp.aol.com Primary - Lexmark MX931 | Users Guide - Page 49
Set up, install, and configure 49 Setting Device UserID Device Password Value Your e‑mail address App password Note: To create an app password, go to the AOL Account Security page, log in to your account, and then click Generate app password. Comcast Mail Setting Value Primary SMTP Gateway - Lexmark MX931 | Users Guide - Page 50
Set up, install, and configure 50 Setting Device Password Value App password Notes: • To create an app password, go to the Google Account Security page, log in to your account, and then from the "Signing in to Google" section, click App passwords. • "App passwords" shows only if two‑step verifi - Lexmark MX931 | Users Guide - Page 51
, from the NetEase Mail home page, click Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service. Setting Value Primary SMTP Gateway smtp.126.com Primary SMTP Gateway Port 465 Use SSL/TLS Required Require Trusted Certificate Disabled Reply Address Your - Lexmark MX931 | Users Guide - Page 52
UserID Use Device SMTP Credentials Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Outlook Live or Microsoft 365 These settings apply to outlook.com and hotmail.com e‑mail domains, and - Lexmark MX931 | Users Guide - Page 53
, from the QQ Mail home page, click Settings > Account. From the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, enable either POP3/SMTP service or IMAP/SMTP service. Setting Value Primary SMTP Gateway smtp.qq.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted - Lexmark MX931 | Users Guide - Page 54
Use Device SMTP Credentials Your e‑mail address Device Password Independent password Note: The independent password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Yahoo! Mail Setting Value Primary SMTP Gateway smtp.mail.yahoo.com Primary SMTP Gateway Port 587 Use SSL - Lexmark MX931 | Users Guide - Page 55
Set up, install, and configure 55 Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Account password or app password Notes: • For accounts with - Lexmark MX931 | Users Guide - Page 56
match the size of the paper that you are loading. Note: Use the indicators on the bottom of the tray to position the guides. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper stack with the printable side faceup. When loading letterhead or prepunched paper, do - Lexmark MX931 | Users Guide - Page 57
Set up, install, and configure 57 For one‑sided, long‑edge printing • Load letterhead faceup with the header toward the back of the tray. • Load prepunched paper faceup with the holes against the left side of the tray. For one‑sided, short‑edge printing • Load letterhead faceup with the header - Lexmark MX931 | Users Guide - Page 58
Set up, install, and configure 58 For two‑sided, long‑edge printing • Load letterhead facedown with the header toward the back of the tray. • Load prepunched paper facedown with the holes against the right side of the tray. For two‑sided, short‑edge printing • Load letterhead facedown with the - Lexmark MX931 | Users Guide - Page 59
Set up, install, and configure 59 Notes: • Do not slide paper into the tray. • Make sure that the side guides fit snugly against the paper. • Make sure that the stack height is below the maximum paper fill indicator. Overfilling may cause paper jams. 5 Insert the - Lexmark MX931 | Users Guide - Page 60
Set up, install, and configure 60 2 Adjust the guides to match the size of the paper that you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper. • For one- - Lexmark MX931 | Users Guide - Page 61
Set up, install, and configure 61 • Load prepunched paper faceup with the holes against the left side of the tray. For two‑sided printing • Load letterhead facedown with the header toward the back of the tray. • Load hole-punched paper facedown with the holes against the right side of the tray. - Lexmark MX931 | Users Guide - Page 62
Set up, install, and configure 62 5 Insert the tray. If necessary, set the paper size and type to match the paper loaded in the tray. Note: When a finisher is installed, the images are rotated to 180° when printed. Loading the 2000-sheet tray CAUTION-TIPPING HAZARD: To reduce the risk of equipment - Lexmark MX931 | Users Guide - Page 63
Set up, install, and configure 63 2 Adjust the guide at the back of the tray. Do the same at the front of the tray. - Lexmark MX931 | Users Guide - Page 64
Set up, install, and configure 64 3 Adjust the lever on the tray side door. 4 Flex, fan, and align the paper edges before loading. 5 Load the paper stack with the printable side faceup. When loading letterhead or prepunched paper, do either of the following: For one‑sided printing • Load - Lexmark MX931 | Users Guide - Page 65
Set up, install, and configure 65 • Load prepunched paper facedown with the holes against the left side of the tray. For two‑sided printing • Load letterhead faceup with the header toward the back of the tray. • Load prepunched paper faceup with the holes against the left side of the tray. Note: - Lexmark MX931 | Users Guide - Page 66
Set up, install, and configure 66 6 Close the tray side door, and then insert the tray. If necessary, set the paper size and type to match the paper loaded in the tray. Note: When a finisher is installed, the images are rotated to 180° when printed. Loading the envelope tray CAUTION-TIPPING HAZARD: - Lexmark MX931 | Users Guide - Page 67
Set up, install, and configure 67 2 Flex, fan, and align the envelope edges before loading. 3 Adjust the guides to match the size of the envelope that you are loading. Note: Use the indicators on the bottom of the tray to position the guides. - Lexmark MX931 | Users Guide - Page 68
configure 68 4 Load the envelopes with the flap side down and against the left side of the tray. Notes: • Make sure that the side guides fit snugly against the envelopes. • Make sure that the stack height is below the maximum fill indicator. Overfilling may cause jams. 5 Insert the tray. If - Lexmark MX931 | Users Guide - Page 69
and configure 69 Loading the multipurpose feeder 1 Open the multipurpose feeder. 2 Adjust the side guides to match the size of the paper that you are loading. 3 Flex, fan, and align the paper edges before loading. 4 Load the paper. Note: Make sure that the side guides fit snugly against the paper. - Lexmark MX931 | Users Guide - Page 70
Set up, install, and configure 70 For long-edge feed: • For one-sided printing, load letterhead facedown with the header toward the rear of the printer. Load hole-punched paper facedown with the holes to the right side of the paper. - Lexmark MX931 | Users Guide - Page 71
Set up, install, and configure 71 • For two-sided printing, load letterhead faceup with the header toward the rear of the printer. Load hole- punched paper faceup with the holes to the left side of the paper. - Lexmark MX931 | Users Guide - Page 72
Set up, install, and configure 72 For short-edge feed: • For one-sided printing, load letterhead facedown with the header to the left side of the paper. Load hole- punched paper facedown with the holes toward the front of the printer. - Lexmark MX931 | Users Guide - Page 73
Set up, install, and configure 73 • For two-sided printing, load letterhead faceup with the header to the left side of the paper. Load hole- punched paper faceup with the holes toward the front of the printer. Note: When a finisher is installed, the printer rotates the images to 180°. Linking trays - Lexmark MX931 | Users Guide - Page 74
• From the software CD that came with your printer. • Go to www.lexmark.com/downloads. 2 Run the installer, and then follow the instructions on the computer screen. Installing the fax driver 1 Go to www.lexmark.com/downloads, search for your printer model, and then download the appropriate installer - Lexmark MX931 | Users Guide - Page 75
. Notes: • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see "Installing the printer software" on page 73. 4 Add the printer. Exporting or importing a configuration - Lexmark MX931 | Users Guide - Page 76
web page correctly. 2 From the Embedded Web Server, click Export Configuration or Import Configuration. 3 Follow the instructions on the screen. 4 If the printer supports applications, then do the following: a Click Apps > select the application > Configure. b Click Export or Import. Adding available - Lexmark MX931 | Users Guide - Page 77
Set up, install, and configure 77 2 Unpack the envelope tray, and then remove all the packing material. - Lexmark MX931 | Users Guide - Page 78
Set up, install, and configure 78 3 Insert the envelope tray. To make the envelope tray available for print jobs, from the home screen, touch Settings > Device > Maintenance > Configuration Menu > Tray Configuration > Envelope Tray Setup > On. - Lexmark MX931 | Users Guide - Page 79
Set up, install, and configure 79 Installing the optional 520‑sheet tray CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and - Lexmark MX931 | Users Guide - Page 80
Set up, install, and configure 80 2 Unplug the power cord from the electrical outlet, and then from the printer. 3 Unpack the optional tray, and then remove all the packing material. 4 Align the printer with the optional tray, and then lower the printer into place. CAUTION-POTENTIAL INJURY: If the - Lexmark MX931 | Users Guide - Page 81
Set up, install, and configure 81 5 Remove the standard tray. 6 Secure the optional tray to the printer with screws. 7 Insert the standard tray. - Lexmark MX931 | Users Guide - Page 82
Set up, install, and configure 82 8 Remove the connector cover from the rear of the printer. 9 Connect the tray connector to the printer, and then attach the cover. - Lexmark MX931 | Users Guide - Page 83
Set up, install, and configure 83 10 Secure the rear part of the optional tray to the printer. 11 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and - Lexmark MX931 | Users Guide - Page 84
Set up, install, and configure 84 Installing the optional 520-sheet tray with cabinet CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer - Lexmark MX931 | Users Guide - Page 85
Set up, install, and configure 85 2 Unplug the power cord from the electrical outlet, and then from the printer. 3 Unpack the optional tray, and then remove all the packing material. 4 Lock the caster to keep the cabinet from moving. 5 Align the printer with the optional tray, and then lower the - Lexmark MX931 | Users Guide - Page 86
Set up, install, and configure 86 - Lexmark MX931 | Users Guide - Page 87
Set up, install, and configure 87 6 Remove the standard tray. - Lexmark MX931 | Users Guide - Page 88
Set up, install, and configure 88 7 Secure the optional tray to the printer with screws. 8 Insert the standard tray. 9 Remove the connector cover from the rear of the printer. - Lexmark MX931 | Users Guide - Page 89
Set up, install, and configure 89 10 Connect the tray connector to the printer, and then attach the cover. - Lexmark MX931 | Users Guide - Page 90
Set up, install, and configure 90 11 Secure the rear part of the optional tray to the printer. - Lexmark MX931 | Users Guide - Page 91
Set up, install, and configure 91 12 Adjust the leveling screws to make sure that all sides of the printers have the same height. 13 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power - Lexmark MX931 | Users Guide - Page 92
Set up, install, and configure 92 Installing the optional 3 x 520-sheet tray CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and - Lexmark MX931 | Users Guide - Page 93
Set up, install, and configure 93 2 Unplug the power cord from the electrical outlet, and then from the printer. 3 Unpack the optional tray, and then remove all the packing material. 4 Lock the caster to keep the tray from moving. 5 Align the printer with the optional tray, and then lower the - Lexmark MX931 | Users Guide - Page 94
Set up, install, and configure 94 - Lexmark MX931 | Users Guide - Page 95
Set up, install, and configure 95 6 Remove the standard tray. - Lexmark MX931 | Users Guide - Page 96
Set up, install, and configure 96 7 Secure the optional tray to the printer with screws. 8 Insert the standard tray. 9 Remove the connector cover from the rear of the printer. - Lexmark MX931 | Users Guide - Page 97
Set up, install, and configure 97 10 Connect the tray connector to the printer, and then attach the cover. - Lexmark MX931 | Users Guide - Page 98
Set up, install, and configure 98 11 Secure the rear part of the optional tray to the printer. - Lexmark MX931 | Users Guide - Page 99
Set up, install, and configure 99 12 Adjust the leveling screws to make sure that all sides of the printer have the same height. 13 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power - Lexmark MX931 | Users Guide - Page 100
Set up, install, and configure 100 Installing the optional 2520-sheet tandem tray CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off - Lexmark MX931 | Users Guide - Page 101
Set up, install, and configure 101 2 Unplug the power cord from the electrical outlet, and then from the printer. 3 Unpack the optional tray, and then remove all the packing material. 4 Lock the caster to keep the tray from moving. 5 Align the printer with the optional tray, and then lower the - Lexmark MX931 | Users Guide - Page 102
Set up, install, and configure 102 - Lexmark MX931 | Users Guide - Page 103
Set up, install, and configure 103 6 Remove the standard tray. - Lexmark MX931 | Users Guide - Page 104
Set up, install, and configure 104 7 Secure the optional tray to the printer with screws. 8 Insert the standard tray. 9 Remove the connector cover from the rear of the printer. - Lexmark MX931 | Users Guide - Page 105
Set up, install, and configure 105 10 Connect the tray connector to the printer, and then attach the cover. - Lexmark MX931 | Users Guide - Page 106
Set up, install, and configure 106 11 Secure the rear part of the optional tray to the printer. - Lexmark MX931 | Users Guide - Page 107
Set up, install, and configure 107 12 Adjust the leveling screws to make sure that all sides of the printers have the same height. 13 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power - Lexmark MX931 | Users Guide - Page 108
Set up, install, and configure 108 Installing the optional 2000‑sheet tray CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and - Lexmark MX931 | Users Guide - Page 109
Set up, install, and configure 109 2 Unplug the power cord from the electrical outlet, and then from the printer. 3 Unpack the optional tray, and then remove all the packing material. 4 Remove the leveling screw from the left side of the printer. Note: Do not throw away the screw. 5 Attach the - Lexmark MX931 | Users Guide - Page 110
Set up, install, and configure 110 6 Install the optional tray. - Lexmark MX931 | Users Guide - Page 111
Set up, install, and configure 111 7 Connect the tray connector to the printer. - Lexmark MX931 | Users Guide - Page 112
Set up, install, and configure 112 8 Adjust the leveling screws to make sure that the tray has the same height with the printer. 9 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power - Lexmark MX931 | Users Guide - Page 113
Set up, install, and configure 113 Installing a fax card CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power - Lexmark MX931 | Users Guide - Page 114
Set up, install, and configure 114 2 Unplug the power cord from the electrical outlet, and then from the printer. 3 Using a flat‑head screwdriver, remove the fax cover. - Lexmark MX931 | Users Guide - Page 115
Set up, install, and configure 115 4 Remove the hard disk cover. 5 Remove the controller board shield. - Lexmark MX931 | Users Guide - Page 116
Set up, install, and configure 116 6 Unpack the fax card. 7 Attach the fax card to the hard disk cover. 8 Insert the fax connector cable to the controller board compartment. - Lexmark MX931 | Users Guide - Page 117
Set up, install, and configure 117 9 Attach the hard disk cover. 10 Connect the fax connector cable to the controller board. - Lexmark MX931 | Users Guide - Page 118
Set up, install, and configure 118 11 Attach the controller board shield. 12 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded - Lexmark MX931 | Users Guide - Page 119
Set up, install, and configure 119 Installing a printer hard disk CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the - Lexmark MX931 | Users Guide - Page 120
Set up, install, and configure 120 2 Unplug the power cord from the electrical outlet, and then from the printer. 3 Unpack the hard disk, and then remove the bracket. Warning-Potential Damage: Do not touch or press the center of the hard disk. - Lexmark MX931 | Users Guide - Page 121
Set up, install, and configure 121 4 Remove the hard disk cover. 5 Remove the controller board shield. - Lexmark MX931 | Users Guide - Page 122
Set up, install, and configure 122 6 Insert the hard disk connector cable to the controller board compartment. 7 Position the hard disk over the mounting holes, and then press until it clicks into place. - Lexmark MX931 | Users Guide - Page 123
Set up, install, and configure 123 8 Attach the hard disk cover. 9 Connect the hard disk connector cable to the controller board. - Lexmark MX931 | Users Guide - Page 124
Set up, install, and configure 124 10 Attach the controller board shield. 11 Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded - Lexmark MX931 | Users Guide - Page 125
Set up, install, and configure 125 Installing the working shelf 1 Turn off the printer. - Lexmark MX931 | Users Guide - Page 126
Set up, install, and configure 126 2 Using a screwdriver, remove the cover plates. 3 Unpack the working shelf. 4 Attach the working shelf to the printer. - Lexmark MX931 | Users Guide - Page 127
Set up, install, and configure 127 5 Secure the shelf to the printer. 6 Turn on the printer. Installing the dual catch bin 1 Unpack the dual catch bin. 2 Attach the dual catch bin to the printer. - Lexmark MX931 | Users Guide - Page 128
Set up, install, and configure 128 Installing the staple finisher CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the - Lexmark MX931 | Users Guide - Page 129
Set up, install, and configure 129 2 Unplug the power cord from the electrical outlet, and then from the printer. 3 Remove the standard bin. Note: Do not throw away the bin. - Lexmark MX931 | Users Guide - Page 130
Set up, install, and configure 130 4 Open the front door, and then remove the blue knob. Note: Do not throw away the knob. - Lexmark MX931 | Users Guide - Page 131
Set up, install, and configure 131 5 Remove the standard bin side cover. Note: Do not throw away the bin side cover. 6 Unpack the staple finisher, and then remove the packing material. - Lexmark MX931 | Users Guide - Page 132
Set up, install, and configure 132 7 Position the staple finisher on its back, and then remove the packing material. 8 Adjust the bracket. - Lexmark MX931 | Users Guide - Page 133
Set up, install, and configure 133 9 Insert the finisher. 10 Close the front door. 11 Secure the finisher to the printer. Note: Use the screws that came with the finisher. 12 Secure the finisher cable to the printer. Note: Use the clamps that came with the finisher. - Lexmark MX931 | Users Guide - Page 134
Set up, install, and configure 134 - Lexmark MX931 | Users Guide - Page 135
Set up, install, and configure 135 13 Connect the finisher cable to the printer. 14 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly - Lexmark MX931 | Users Guide - Page 136
Set up, install, and configure 136 Installing the staple, hole punch finisher CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and - Lexmark MX931 | Users Guide - Page 137
Set up, install, and configure 137 2 Unplug the power cord from the electrical outlet, and then from the printer. 3 Unpack the staple, hole punch finisher, and then remove all the packing material. 4 Insert the staple cartridge holder into the finisher. - Lexmark MX931 | Users Guide - Page 138
Set up, install, and configure 138 5 Using a flat‑head screwdriver, attach the brackets to the finisher. 6 Insert the bin into the finisher. 7 Remove the standard bin. Note: Do not throw away the standard bin. - Lexmark MX931 | Users Guide - Page 139
Set up, install, and configure 139 8 Open the front door, and then remove the blue knob. Note: Do not throw away the knob. - Lexmark MX931 | Users Guide - Page 140
Set up, install, and configure 140 9 Remove the standard bin side cover. Note: Do not throw away the bin side cover. - Lexmark MX931 | Users Guide - Page 141
Set up, install, and configure 141 10 Using a flat‑head screwdriver, attach the brackets to the right side of the printer. 11 Insert the paper transport, and then secure it with screws. Note: Use the screws that came with the finisher. - Lexmark MX931 | Users Guide - Page 142
Set up, install, and configure 142 12 Close the front door. 13 Attach the finisher to the printer. - Lexmark MX931 | Users Guide - Page 143
Set up, install, and configure 143 14 Adjust the leveling screws to make sure that all sides of the finisher have the same height with the printer. - Lexmark MX931 | Users Guide - Page 144
Set up, install, and configure 144 15 Open the finisher door, and then install the screw on the left part of the finisher. 16 Close the finisher door. - Lexmark MX931 | Users Guide - Page 145
Set up, install, and configure 145 17 Connect the paper transport cable to the rear of the finisher. - Lexmark MX931 | Users Guide - Page 146
Set up, install, and configure 146 18 Connect the finisher cable to the rear of the printer. 19 Connect the power cord to the printer, and then to the electrical outlet. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and - Lexmark MX931 | Users Guide - Page 147
Set up, install, and configure 147 Installing wireless modules Installing MarkNet N8372 Wireless Print Server 1 Turn off the printer. 2 Apply isopropyl alcohol to a damp, soft, lint-free cloth, and then wipe the surface around the USB port. 3 Install the wireless module. Notes: • Apply firm - Lexmark MX931 | Users Guide - Page 148
Set up, install, and configure 148 5 Attach the NFC card. 6 Turn on the printer. Networking Connecting the printer to a Wi‑Fi network Before you begin, make sure that: • A wireless module is installed in your printer. • Active Adapter is set to Auto. From the home screen, touch Settings > Network/ - Lexmark MX931 | Users Guide - Page 149
, and configure 149 Using Lexmark Mobile Assistant 1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either the network adapter is installed in your printer. For more information, see the instructions that came with the adapter. • Active Adapter is set to Auto - Lexmark MX931 | Users Guide - Page 150
‑Fi Direct has been configured. For more information, see "Configuring Wi‑Fi Direct" on page 150. Connecting using Wi‑Fi Direct Note: These instructions apply only to Android mobile devices. 1 From the mobile device, go to the settings menu. 2 Enable Wi‑Fi, and then tap Wi‑Fi Direct. 3 Select - Lexmark MX931 | Users Guide - Page 151
the Wi‑Fi network 1 From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Standard Network. 2 Follow the instructions on the display. Checking the printer connectivity 1 From the home screen, touch Settings > Reports > Network > Network Setup Page. 2 Check the - Lexmark MX931 | Users Guide - Page 152
Set up, install, and configure 152 3 Open the printer properties, and then select the COM port from the list. 4 Set the COM port parameters in Device Manager. Notes: • Serial printing reduces printing speed. • Make sure that the serial cable is connected to the serial port on your printer. - Lexmark MX931 | Users Guide - Page 153
and network settings, security settings, and embedded solutions, do the following: 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Touch the Sanitize all information on nonvolatile memory check box, and then touch ERASE. 3 Touch Start initial setup wizard or - Lexmark MX931 | Users Guide - Page 154
Secure the printer 154 Erasing printer storage drive 1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. 2 Depending on the storage drive that is installed on your printer, do either of the following: • For hard disk, touch the Sanitize all information - Lexmark MX931 | Users Guide - Page 155
Secure the printer 155 • The printer is removed from your premises for service. • The printer is sold to another organization. Note: To dispose a storage drive, follow the policies and procedures of your organization. - Lexmark MX931 | Users Guide - Page 156
network. 1 From your mobile device, select a document from the file manager. 2 Send or share the document to Lexmark Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application. 3 Select a printer - Lexmark MX931 | Users Guide - Page 157
that both devices are connected to the same subnet. • This application is supported only in some Apple devices. 1 From your mobile device, select a document from a mobile device using Wi‑Fi Direct® Wi‑Fi Direct® is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make - Lexmark MX931 | Users Guide - Page 158
Print 158 Printing from a flash drive 1 Insert the flash drive. Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive. • If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the display. 2 From the - Lexmark MX931 | Users Guide - Page 159
32GB) • SanDisk Cruzer Micro (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: - The printer supports high‑speed flash drives with full‑speed standard. - Flash drives must support the File Allocation Table (FAT) system. File types Documents • PDF (version 1.7 or earlier) • Microsoft file formats - Lexmark MX931 | Users Guide - Page 160
Print 160 Printing confidential and other held jobs For Windows users 1 With a document open, click File > Print. 2 Select a printer, and then click Properties, Preferences, Options, or Setup. 3 Click Print and Hold. 4 Select Use Print and Hold, and then assign a user name. 5 Select the print job - Lexmark MX931 | Users Guide - Page 161
Print 161 Printing a directory list From the home screen, touch Settings > Reports > Print > Print Directory. Placing separator sheets between copies 1 From the home screen, touch Settings > Print > Layout > Separator Sheets > Between Copies. 2 Print the document. Stapling printed sheets For - Lexmark MX931 | Users Guide - Page 162
Print 162 For Macintosh users 1 With a document open, choose File > Print. 2 Select a printer, and then from the drop-down menu following the Orientation menu, choose Finishing. 3 Click Punch, and then select a setting. 4 Click Print. Using offset stacking in printed sheets For Windows users 1 - Lexmark MX931 | Users Guide - Page 163
. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the scanner glass for single‑page documents, book pages, small items (such as - Lexmark MX931 | Users Guide - Page 164
Copy 164 Copying on letterhead 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Copy > Copy From > select the size of the original document. 3 Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the - Lexmark MX931 | Users Guide - Page 165
Copy 165 Copying multiple pages onto a single sheet 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Copy > Pages per Side. 3 Adjust the settings. 4 Copy the document. Copying cards 1 Load a card on the scanner glass. 2 From the home screen, - Lexmark MX931 | Users Guide - Page 166
Copy 166 Using offset stacking in copies 1 Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and output have the same paper size. 2 From the home screen, touch Copy, and then specify the number of copies. If - Lexmark MX931 | Users Guide - Page 167
. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the scanner glass for single‑page documents, book pages, small items (such as - Lexmark MX931 | Users Guide - Page 168
. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the scanner glass for single‑page documents, book pages, small items (such as - Lexmark MX931 | Users Guide - Page 169
Fax 169 3 Click Fax > Enable fax > Always display settings prior to faxing, and then enter the recipient number. If necessary, configure other fax settings. 4 Send the fax. For Macintosh users 1 With a document open, choose File > Print. 2 Select the printer that has ‑ Fax added after its name. 3 - Lexmark MX931 | Users Guide - Page 170
Fax 170 Adjusting the fax darkness Note: Make sure that fax is configured. For more information, see the Setting up the printer to fax section. 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, touch Fax, and then enter the needed information. 3 Touch - Lexmark MX931 | Users Guide - Page 171
Fax 171 • If you are using a proxy server, then temporarily disable it to load the web page correctly. b Click Shortcuts > Add Shortcut. c Select a shortcut type, and then configure the settings. Note: Take note of the shortcut number. d Apply the changes. 2 Click Settings > Fax > Fax Setup > Fax - Lexmark MX931 | Users Guide - Page 172
to align the leading edge before loading. • Make sure to adjust the ADF guides to match the width of the paper that you are loading. • Use the Using Lexmark ScanBack Utility 1 From the computer, run Lexmark ScanBack Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/ - Lexmark MX931 | Users Guide - Page 173
Scan 173 7 Browse to the location you want to save the scanned document, create a file name, and then click Next. Note: To reuse the scan profile, enable Create Shortcut, and then create a unique shortcut name. 8 Click Finish. 9 Load an original document into the automatic document feeder or on the - Lexmark MX931 | Users Guide - Page 174
Scan 174 Creating an FTP shortcut 1 From the home screen, touch FTP. 2 Enter the FTP server address, and then touch . 3 Create a shortcut. Scanning to a network folder 1 Load the document into the ADF tray or on the scanner glass. 2 From the home screen, touch Scan Center. Note: The icon and - Lexmark MX931 | Users Guide - Page 175
Scan 175 Scanning to a flash drive 1 Load an original document into the ADF tray or on the scanner glass. 2 Insert the flash drive. 3 Touch Scan to USB and adjust the settings if necessary. Notes: • To save the scanned document to a folder, touch Scan to, select a folder, and then touch Scan Here. - Lexmark MX931 | Users Guide - Page 176
printer menus 176 Use printer menus Menu map Device Print Paper Copy Fax E‑mail FTP USB Drive Network/Ports Security Cloud Services Reports • Preferences • Eco‑Mode • Remote Operator Panel • Notifications • Power Management • Anonymous Data Collection • Layout • Finishing • Setup • Quality • Job - Lexmark MX931 | Users Guide - Page 177
Use printer menus 177 Troubleshooting Print Quality Test Pages Cleaning the Scanner 2 Specify the information to appear on the home screen. Date and Time Configure Current Date and Time Manually Set Date and Time Date Format (MM‑DD‑YYYY*) Time Format (12 hour A.M./P.M.*) Time Zone (UTC‑5:00 - Lexmark MX931 | Users Guide - Page 178
Use printer menus 178 Menu item Description Allow Background Removal Off On* Specify whether background removal is allowed. Allow Custom Job scans Off On* Specify whether the Custom Job Scanning setting appears for copy, scan, and fax. Note: This menu setting appears only when a hard disk is - Lexmark MX931 | Users Guide - Page 179
Use printer menus 179 Menu item Description Print Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page images on one side of a sheet of paper. Print Toner Darkness 1-10 (8*) Determine - Lexmark MX931 | Users Guide - Page 180
Use printer menus 180 Menu item Description VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication. Note: An asterisk (*) next to a value indicates the factory default setting. Notifi - Lexmark MX931 | Users Guide - Page 181
Use printer menus 181 Menu item Description E‑mail Alerts Setup E‑mail Setup Configure the e‑mail settings of the printer. Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP - Lexmark MX931 | Users Guide - Page 182
Use printer menus 182 Menu item Description Error Prevention Auto Reboot Max Auto Reboots 1-20 (2*) Set the number of automatic reboots that the printer can perform. Error Prevention Auto Reboot Auto Reboot Window 1-525600 seconds (720*) Set the time before the printer performs an automatic - Lexmark MX931 | Users Guide - Page 183
Use printer menus 183 Power Management Menu item Description Sleep Mode Profile Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Set the printer to stay awake or enter Sleep mode after printing. Sleep Mode Profile Touch to Wake from Deep Sleep Off* On Wake the - Lexmark MX931 | Users Guide - Page 184
Collection Menu item Description Anonymous Data Collection Device Usage and Performance Information None* Send printer usage and performance information to Lexmark. Note: Anonymous Data Send Time appears only when you set Anonymous Data Collection to Device Usage and Performance. Anonymous Data - Lexmark MX931 | Users Guide - Page 185
Use printer menus 185 Menu item Description Speech Rate Very Slow Slow Normal* Fast Faster Very Fast Rapid Very Rapid Fastest Set the Voice Guidance speech rate. Note: This menu item appears only when a headphone or a speaker is attached to the printer. Note: An asterisk (*) next to a value - Lexmark MX931 | Users Guide - Page 186
that lets the user change the paper size and paper type settings after inserting the tray. Tray Configuration Paper Prompts Auto* Multipurpose Feeder Manual Paper Set the paper source that the user fills when a prompt to load paper appears. Note: For Multipurpose Feeder to appear, in the Paper - Lexmark MX931 | Users Guide - Page 187
Use printer menus 187 Menu item Description Tray Configuration Multiple Universal Sizes Off* On Set the tray to support multiple universal paper sizes. Reports Menu Settings Page Event Log Event Log Summary Print reports about printer menu settings, status, and event logs. Supply Usage - Lexmark MX931 | Users Guide - Page 188
Use printer menus 188 Menu item Description Fax Configuration Fax Low Power Support Disable Sleep Permit Sleep Auto* Set fax to enter Sleep mode whenever the printer determines that it must. Fax Configuration Fax Storage Location NAND - Lexmark MX931 | Users Guide - Page 189
quick copy jobs. App Configuration LES Applications Off On* Enable Lexmark Embedded Solutions (LES) applications. Finisher Configuration Exit Tray 2 Enable the use of the second output bin. Scanner Configuration Scanner Manual Registration Print Quick Test Print a Quick Test target page. Note: Make - Lexmark MX931 | Users Guide - Page 190
the printer memory or storage drive was last erased. Note: Hard Disk Last Sanitized appears only when a hard disk is installed. Out of Service Erase Sanitize all information on nonvolatile memory Clear all information on nonvolatile memory and on the storage drive. Erase all printer and network - Lexmark MX931 | Users Guide - Page 191
of the printer. Export the configuration file to a flash drive. Export the compressed log files to a flash drive. Send printer log information to Lexmark. Print Layout Menu item Description Sides 1‑Sided* 2‑Sided Flip Style Long Edge* Short Edge Specify whether to print on one side or both sides of - Lexmark MX931 | Users Guide - Page 192
Use printer menus 192 Menu item Description Separator Sheet Source Tray [x] (1*) Multipurpose Feeder Specify the paper source for the separator sheet. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side - Lexmark MX931 | Users Guide - Page 193
Use printer menus 193 Finishing Menu item Description Staple Job Off* 1 staple, top left corner 2 staples, left 1 staple, top right corner 2 staples, top 1 staple, bottom left corner 2 staples, bottom 1 staple, bottom right corner 2 staples, right Specify the staple position for all print jobs - Lexmark MX931 | Users Guide - Page 194
Use printer menus 194 Menu item Description Job Waiting Off* On Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print. Note: This menu item appears only when a hard disk is installed. Job Hold Timeout 0-255 (30*) Set the time in seconds that the - Lexmark MX931 | Users Guide - Page 195
Use printer menus 195 Menu item Description Contrast 0-5 (0*) Adjust the contrast of the printed output. Gray Correction Auto* Off Adjust the contrast enhancement applied to images. Note: An asterisk (*) next to a value indicates the factory default setting. Job Accounting Menu item - Lexmark MX931 | Users Guide - Page 196
Use printer menus 196 Menu item Description Log Action at Full None* E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post & Delete Current Log Post & Delete Oldest Log Delete Current Log Delete Oldest Log Delete All But Current Delete All Logs Specify how the printer responds when hard - Lexmark MX931 | Users Guide - Page 197
the symbol set for each font name. Note: A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text. Pitch 0.08-100.00 (10.00*) Specify the pitch for fixed - Lexmark MX931 | Users Guide - Page 198
Set the printer to perform a line feed after a carriage return control command. Tray Renumber Assign MP Feeder Assign Tray [x] Assign Manual Paper Assign Manual Envelope Configure the printer to work with a different print driver or custom application that uses a different set of source assignments - Lexmark MX931 | Users Guide - Page 199
. Note: An asterisk (*) next to a value indicates the factory default setting. Paper Tray Configuration Menu item Description Default Source Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Set the paper source for all print jobs. Paper Size/Type Tray [x] Multi‑Purpose Feeder - Lexmark MX931 | Users Guide - Page 200
All Listed allows all available substitutions. Configure MP Cassette* Manual First Determine the behavior of the multipurpose feeder. Notes: • only when the longest edge is shorter than the maximum width supported. Multiple Universal Sizes Tray [x] Multipurpose Feeder Assign a unique dimension - Lexmark MX931 | Users Guide - Page 201
Use printer menus 201 Custom Scan Sizes Menu item Custom Scan Size [x] Scan Size Name Width 1-8.5 inches (8.5*) 25.4-215.9 mm (215.9*) Height 1-25 inches (11*) 25.4-635 mm (279.4*) Orientation Portrait* Landscape 2 scans per side Off* On Media Types Menu item Plain Card Stock Recycled Glossy - Lexmark MX931 | Users Guide - Page 202
Use printer menus 202 Copy Copy Defaults Menu item Description Content Type Text Text/Photo* Photo Graphics Improve the output result based on the content of the original document. Content Source Black and White Laser* Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Improve the - Lexmark MX931 | Users Guide - Page 203
Use printer menus 203 Menu item Description Collate Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* Print multiple copies in sequence. Offset Pages None* Between Copies Between Jobs Separate the output of each print job or each copy of a print job. Notes: • Between Copies offsets each copy of a print job - Lexmark MX931 | Users Guide - Page 204
Use printer menus 204 Menu item Description Header/Footer Left Header Middle Header Right Header Left Footer Middle Footer Right Footer Specify the header or footer information on the scanned image. Overlay Confidential Copy Draft Urgent Custom Off* Specify the overlay text to print on each - Lexmark MX931 | Users Guide - Page 205
Use printer menus 205 Menu item Description Negative Image Off* On Create a negative image of the original document. Shadow Detail ‑4 to 4 (0*) Adjust the shadow detail in the original document. Scan Edge to Edge Off* On Scan the original document from edge to edge. Sharpness 1-5 (3*) - Lexmark MX931 | Users Guide - Page 206
incoming fax job and to dial a fax number. • To go directly to the manual fax function, touch # and 0 on the keypad. Memory Use All receive Mostly only when the country or region selected in the initial setup wizard supports multiple caller ID patterns. Fax Number Masking Off* From Left From - Lexmark MX931 | Users Guide - Page 207
printer. Note: Detection of events is instantaneous. Enable Extension in Use Support Off On* Determine whether a telephone line is used by another device, is set to etherFAX. Menu item Description HTTPS service URL Specify the etherFAX service URL. HTTPS Proxy Specify a proxy server URL. - Lexmark MX931 | Users Guide - Page 208
Use printer menus 208 Fax Send Settings Menu item Description Resolution Standard* Fine Super Fine Ultra Fine Set the resolution of the scanned image. Notes: • Standard and Super Fine appear only when the Enable Color Fax Scans setting is set to Off by Default. • A higher resolution increases - Lexmark MX931 | Users Guide - Page 209
Use printer menus 209 Advanced Imaging Menu item Description Color Balance Cyan ‑ Red -4 to 4 (0*) Magenta ‑ Green -4 to 4 (0*) Yellow ‑ Blue -4 to 4 (0*) Adjust the color intensity during scanning. Color Dropout Color Dropout (None*) Specify which color to drop during scanning, and adjust - Lexmark MX931 | Users Guide - Page 210
Use printer menus 210 Admin Controls Menu item Description Automatic Redial 0-9 (5*) Adjust the number of redial attempts based on the activity levels of recipient fax machines. Redial Frequency 1-200 minutes (3*) Increase the time between redial attempts to increase the chance of sending - Lexmark MX931 | Users Guide - Page 211
Use printer menus 211 Menu item Description Confirm Fax Number Off* On Ask the user to confirm the fax number. Dial Prefix Set a dialing prefix. Dialing Prefix Rules Establish a dialing prefix rule. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Receive - Lexmark MX931 | Users Guide - Page 212
function for incoming faxes. Note: This menu item appears only when a finisher is installed. Holding Faxes Held Fax Mode Off* Always On Manual Scheduled Hold received faxes from printing until they are released. Holding Faxes Fax Holding Schedule Assign a schedule for holding faxes. Note: This - Lexmark MX931 | Users Guide - Page 213
or Triple Rings Only Set a distinctive ring pattern for incoming fax. Auto Answer On* Off Set the printer to receive fax automatically. Manual Answer Code 0-9 (9*) Manually enter a code on the telephone number pad to begin receiving fax. Notes: • This menu item appears only when the printer - Lexmark MX931 | Users Guide - Page 214
Use printer menus 214 Fax Cover Page Menu item Description Fax Cover Page Off by Default* On by Default Never Use Always Use Configure the settings for the fax cover page. Include To field Off* On Include From field Off* On From Include Message Field Off* On Message: Include Logo Off* On - Lexmark MX931 | Users Guide - Page 215
Use printer menus 215 Menu item Description Receive Error Log Print Never* Print on Error Print a log for fax‑receive failures. Auto Print Logs On* Off Print all fax activity. Log Paper Source Tray [x] (1*) Specify the paper source for printing logs. Logs Display Remote Fax Name* Dialed - Lexmark MX931 | Users Guide - Page 216
Use printer menus 216 VoIP Settings Menu item Description VoIP Protocol SIP* H.323 Set the Voice over Internet Protocol (VoIP) protocol. STUN Server Specify the STUN server to traverse a firewall. Force Fax Mode Off On* Switch VoIP gateway from analog to T.38 at the beginning of a fax call. - Lexmark MX931 | Users Guide - Page 217
Use printer menus 217 H.323 Settings Menu item Description Gateway Specify the H.323 gateway IP address. Gatekeeper Specify the H.323 gatekeeper. User Specify the user name used with the H.323 gateway. Password Specify the password for the H.323 gateway. Enable Fast Start Off* On - Lexmark MX931 | Users Guide - Page 218
Use printer menus 218 Menu item Description Enable analog receive Off* On Set the printer to receive analog faxes. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server E‑mail Settings Menu item Description Use E‑mail SMTP Server On Off* Use the Simple - Lexmark MX931 | Users Guide - Page 219
Use printer menus 219 Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device - Lexmark MX931 | Users Guide - Page 220
Use printer menus 220 Menu item Description Content Source Black and White Laser* Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Improve the output result based on the source of the original document. Fax Resolution Standard* Fine Super Fine Ultra Fine Set the fax resolution. - Lexmark MX931 | Users Guide - Page 221
Use printer menus 221 E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-mail. Primary SMTP Gateway Port 1-65535 (25*) Enter the port number of the primary SMTP server. Secondary SMTP Gateway Type the - Lexmark MX931 | Users Guide - Page 222
Use printer menus 222 Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device - Lexmark MX931 | Users Guide - Page 223
settings of the scanned document. PDF Version (1.5*) Notes: Archival Version (A‑1a*) Highly Compressed (Off*) • Archival Version and Archival (PDF/A) are supported only when PDF Version is Secure (Off*) set to 1.4. Archival (PDF/A) (Off*) • Highly Compressed appears only when a hard disk is - Lexmark MX931 | Users Guide - Page 224
Use printer menus 224 Menu item Description Sides Off* Short Edge Long Edge Specify the orientation of the original document when scanning on both sides of the document. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description - Lexmark MX931 | Users Guide - Page 225
Use printer menus 225 Menu item Description Contrast Best for content* 0-5 Specify the contrast for the scanned image. Background Removal Background Detection Content‑based* Fixed Level ‑4 to 4 (0*) Remove the background color or image noise from the original document. Notes: • Content-based - Lexmark MX931 | Users Guide - Page 226
Use printer menus 226 Menu item Description Send Me a Copy Never appears* On by Default Off by Default Always On Send a copy of the e‑mail to yourself. Allow self e‑mails only Off* On Set the printer to send e‑mails to yourself only. Use cc:/bcc: Off* On Enable carbon copy and blind carbon - Lexmark MX931 | Users Guide - Page 227
Use printer menus 227 Menu item Description Allow Save as Shortcut Off On* Save an e‑mail address as a shortcut. E‑mail Images Sent As Attachment* Web Link Specify how to send the images that are included in the e‑mail. Reset E-mail Information After Sending Reset the To, Subject, Message, - Lexmark MX931 | Users Guide - Page 228
PDF settings for the scanned image. PDF Version (1.5*) Notes: Archival Version (A‑1a*) Highly Compressed (Off*) • Archival Version and Archival (PDF/A) are supported only when PDF Version is Secure (Off*) set to 1.4. Archival (PDF/A) (Off*) • Highly Compressed appears only when a hard disk is - Lexmark MX931 | Users Guide - Page 229
Use printer menus 229 Menu item Description Original Size Mixed Sizes* Set the paper size of the original document. Sides Off* Long Edge Short Edge Specify the orientation when scanning on both sides of the document. File Name Specify the file name of the scanned image. Note: An asterisk - Lexmark MX931 | Users Guide - Page 230
Use printer menus 230 Menu item Description JPEG Quality Best for content* 5-95 Set the JPEG quality of the scanned image. Contrast Best for content* 0 1 2 3 4 5 Specify the contrast for the scanned image. Background Removal Background Detection Content‑based* Fixed Level -4 to 4 (0*) - Lexmark MX931 | Users Guide - Page 231
Use printer menus 231 Admin Controls Menu item Description Text Default 5-95 (75*) Set the quality of text on the scanned image. Text/Photo Default 5-95 (75*) Set the quality of text and photo on the scanned image. Photo Default 5-95 (50*) Use Multi‑Page TIFF On* Off Set the quality of - Lexmark MX931 | Users Guide - Page 232
PDF settings of the scanned image. PDF Version (1.5*) Notes: Archival Version (A‑1a*) Highly Compressed (Off*) • Archival Version and Archival (PDF/A) are supported only when PDF Version is Secure (Off*) set to 1.4. Archival (PDF/A) (Off*) • Highly Compressed appears only when a hard disk is - Lexmark MX931 | Users Guide - Page 233
Use printer menus 233 Menu item Description Resolution 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Set the resolution of the scanned image. Darkness 1-9 (5*) Adjust the darkness of the scanned image. Orientation Portrait* Landscape Specify the orientation of the original document. - Lexmark MX931 | Users Guide - Page 234
Use printer menus 234 Menu item Description Contrast Best for content* 0-5 Specify the contrast for the scanned image. Background Removal Background Detection ( Content‑based* Fixed Level (0*) Remove the background color or image noise from the original document. Notes: • Content-based - Lexmark MX931 | Users Guide - Page 235
Flash Drive Print Menu item Description Number of Copies 1-9999 (1*) Set the number of copies. Paper Source Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Set the paper source for the print job. Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3)* Keep the pages of a print job stacked in - Lexmark MX931 | Users Guide - Page 236
Use printer menus 236 Menu item Description Hole Punch Off* 2 holes 3 holes 4 holes Set the punch mode for all print jobs. Note: This menu item appears only when a staple, hole punch finisher is installed. Offset Pages None* Between Copies Between Jobs Offset the output of each print job or - Lexmark MX931 | Users Guide - Page 237
Use printer menus 237 Menu item Description Separator Sheet Source Tray [x] (1*) Multipurpose Feeder Specify the paper source for the separator sheet. Blank Pages Do Not Print* Print Print blank pages in a print job. Note: An asterisk (*) next to a value indicates the factory default setting - Lexmark MX931 | Users Guide - Page 238
Type Infrastructure* Compatibility 802.11b/g/n (2.4GHz)* 802.11a/b/g/n/ac (2.4GHz/5GHz) 802.11a/n/ac (5GHz) Description Configure the Wi‑Fi connection using Lexmark Mobile Assistant. Configure the Wi‑Fi connection using the control panel. Note: 802.1x - RADIUS can be configured only from the Embedded - Lexmark MX931 | Users Guide - Page 239
Use printer menus Menu item Wireless Security Mode Disabled* WEP WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS WEP Authentication Mode Auto* Open Shared Set WEP Key WPA2/WPA Personal AES Set Pre‑Shared Key WPA2-Personal AES 802.1x Encryption Mode WPA+ WPA2* IPv4 Enable DHCP On* Off Set Static IP - Lexmark MX931 | Users Guide - Page 240
240 Menu item IPv6 Enable IPv6 On* Off Enable DHCPv6 On Off* Stateless Address Autoconfiguration On* Off DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix All IPv6 Addresses All IPv6 Router Addresses Network Address UAA LAA PCL SmartSwitch Off On* PS - Lexmark MX931 | Users Guide - Page 241
Use printer menus 241 Wi‑Fi Direct Menu item Description Enable Wi‑Fi Direct On Off* Set the printer to connect directly to Wi-Fi devices. Wi‑Fi Direct Name Specify the name of the Wi‑Fi Direct network. Wi‑Fi Direct Password Set the password to authenticate and validate users on a Wi‑Fi - Lexmark MX931 | Users Guide - Page 242
Use printer menus 242 Mobile Services Management Note: This menu appears only in the Embedded Enable DHCPv6 (Off*) Stateless Address Autoconfiguration (On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix (64*) All IPv6 Addresses All IPv6 Router - Lexmark MX931 | Users Guide - Page 243
update NTP server On* Off Allow the DHCP and BOOTP clients to update the NTP settings of the printer. Zero Configuration Name Specify a service name for the zero configuration network. Enable Auto IP On* Off Assign an IP address automatically. DNS Server Address Specify the current Domain Name - Lexmark MX931 | Users Guide - Page 244
300-31536000 seconds (604800*) Enable mDNS On* Off Update multicast DNS settings. WINS Server Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Off* On Allow the BOOTP to assign a printer IP address. Restricted Server List Specify an IP address for the - Lexmark MX931 | Users Guide - Page 245
Use printer menus 245 Menu item Description Outbound Traffic Maximum Speed Disabled* Enabled 100-1000000 (100000*) Enable the printer maximum transfer rate. Enable TLSv1.0 On* Off Enable the TLSv1.0 protocol. Enable TLSv1.1 On* Off Enable the TLSv1.1 protocol. SSL Cipher List Specify the - Lexmark MX931 | Users Guide - Page 246
Use printer menus 246 Menu item Description SNMP Version 3 Enabled Off On* Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash MD5 SHA1* Minimum Authentication - Lexmark MX931 | Users Guide - Page 247
Use printer menus 247 Menu item Description Proposed Encryption Method 3DES AES* Set the encryption method. Note: This menu item appears only when Base Configuration is set to Compatibility. Proposed Authentication Method SHA1 SHA256* SHA512 Set the authentication method. Note: This menu item - Lexmark MX931 | Users Guide - Page 248
Use printer menus 248 Menu item Description 802.1x Authentication Device Login Name Device Login Password Validate Serve Certificate (On*) Enable Event Logging (Off*) 802.1x Device Certificate Configure the settings for authenticating the 802.1x connection. Allowable Authentication Mechanisms EAP - Lexmark MX931 | Users Guide - Page 249
Use printer menus 249 HTTP/FTP Settings Menu item Description Proxy HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Configure the HTTP and FTP server settings. Other Settings Enable HTTP Server (On*) Access - Lexmark MX931 | Users Guide - Page 250
Use printer menus 250 USB Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires Off it, regardless of the default printer language. On* Note: When this setting is disabled, the printer does not examine incoming - Lexmark MX931 | Users Guide - Page 251
Description View More Information View additional information on the usage of Lexmark Cloud Services. Enable communication with Lexmark Cloud Services Off* On Enable the printer to communicate with Lexmark Cloud Services. View Current Status View the connection status between the printer and - Lexmark MX931 | Users Guide - Page 252
Use printer menus 252 Security Login Methods Manage Permissions Menu item Description Function Access Access Address Book in Apps Modify Address Book Manage Shortcuts Create Profiles Manage Bookmarks Flash Drive Print Flash Drive Color Printing Flash Drive Scan Copy Function Copy Color Printing - Lexmark MX931 | Users Guide - Page 253
Management Firmware Updates Apps Configuration Operator Panel Lock Embedded Web Server Access Import / Export All Settings Out of Service Erase Cloud Services Enrollment Apps New Apps Slideshow Change Wallpaper Screen Saver Card Copy Scan Center Scan Center Custom [x] Control access to - Lexmark MX931 | Users Guide - Page 254
Use printer menus 254 Schedule USB Devices Menu item Schedules Add New Schedule Description Schedule access to the front USB port. Security Audit Log Menu item Description Enable Audit Off* On Record the events in the secure audit log and remote syslog. Enable Remote Syslog Off* On Send - Lexmark MX931 | Users Guide - Page 255
Use printer menus 255 Menu item Description Remote Syslog Facility 0 ‑ Kernel Messages 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑ Security/Authorization Messages* 5 ‑ Messages Generated Internally by Syslogs 6 ‑ Line Printer Subsystem 7 ‑ Network News Subsystem 8 ‑ UUCP - Lexmark MX931 | Users Guide - Page 256
Use printer menus 256 Menu item Description E‑mail Log Cleared Alert Off* On Send e‑mail notification to the administrator when a log entry is deleted. E‑mail Log Wrapped Alert Off* On Send e‑mail notification to the administrator when the log becomes full and begins to overwrite the oldest - Lexmark MX931 | Users Guide - Page 257
Use printer menus 257 Login Restrictions Menu item Description Login failures 1-10 (3*) Specify the number of failed login attempts before the user gets locked out. Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1-60 minutes (5*) - Lexmark MX931 | Users Guide - Page 258
Use printer menus 258 Menu item Description Require All Jobs to be Held Set the printer to hold all print jobs. Off* On Keep duplicate documents Set the printer to keep all documents with the same file name. Off* On Note: An asterisk (*) next to a value indicates the factory default setting. - Lexmark MX931 | Users Guide - Page 259
Use printer menus 259 Miscellaneous Menu item Description Protected Features Show* Hide Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has. Note: Hide displays only FAC‑protected features that the user has access. Print - Lexmark MX931 | Users Guide - Page 260
profiles that are stored in the printer. Print a diagnostic tool for print problems. Note: To avoid clipping the content, print the report on letter‑ or printer language. Print a page that shows the printer capabilities and supported solutions. Print the resources that are stored in the flash drive - Lexmark MX931 | Users Guide - Page 261
menu item appears only when Enable Wi‑Fi Direct is set to On. Troubleshooting Menu item Print Quality Test Pages Cleaning the Scanner Description Print sample pages to identify and correct print quality defects. Print instructions on how to clean the scanner. Printing the Menu Settings Page From - Lexmark MX931 | Users Guide - Page 262
Maintain the printer 262 Maintain the printer Warning-Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Checking the status of parts and supplies 1 From the home screen, touch Status/Supplies. 2 Select the parts - Lexmark MX931 | Users Guide - Page 263
caused by the use of third-party parts and supplies is not covered by the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may - Lexmark MX931 | Users Guide - Page 264
Maintain the printer 264 Replacing parts and supplies Replacing the toner cartridge 1 Open the front door. 2 Remove the used toner cartridge. 3 Unpack the new toner cartridge, and then remove all the packing material. 4 Shake the toner cartridge to redistribute the toner. - Lexmark MX931 | Users Guide - Page 265
Maintain the printer 265 5 Insert the new toner cartridge. - Lexmark MX931 | Users Guide - Page 266
Maintain the printer 266 6 Remove the printhead wiper, and then clean the printhead lens. 7 Put the printhead wiper back into place. 8 Close the door. - Lexmark MX931 | Users Guide - Page 267
Maintain the printer 267 Replacing the imaging unit 1 Open door A. 2 Open the front door. - Lexmark MX931 | Users Guide - Page 268
. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs. - Lexmark MX931 | Users Guide - Page 269
Maintain the printer 269 5 Insert the new imaging unit, and then lock it in place. - Lexmark MX931 | Users Guide - Page 270
Maintain the printer 270 6 Remove the printhead wiper, and then clean the printhead lens. 7 Put the printhead wiper back into place, and then close the front door. 8 Close door A. - Lexmark MX931 | Users Guide - Page 271
Maintain the printer 271 Replacing the 520‑sheet tray insert 1 Remove the used tray insert. 2 Unpack the new tray insert, and then remove all the packing material. - Lexmark MX931 | Users Guide - Page 272
Maintain the printer 272 3 Insert the new tray insert. - Lexmark MX931 | Users Guide - Page 273
Maintain the printer 273 Replacing the fuser 1 Turn off the printer. 2 Open door A. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. - Lexmark MX931 | Users Guide - Page 274
Maintain the printer 274 3 Unlock the used fuser. - Lexmark MX931 | Users Guide - Page 275
Maintain the printer 275 4 Remove the used fuser. 5 Unpack the new fuser. 6 Insert the new fuser. - Lexmark MX931 | Users Guide - Page 276
Maintain the printer 276 7 Lock the new fuser. 8 Close the door. 9 Turn on the printer. - Lexmark MX931 | Users Guide - Page 277
Maintain the printer 277 Replacing the transfer roller 1 Turn off the printer. 2 Open door A. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. - Lexmark MX931 | Users Guide - Page 278
Maintain the printer 278 3 Remove the used transfer roller. 4 Unpack the new transfer roller. - Lexmark MX931 | Users Guide - Page 279
Maintain the printer 279 5 Insert the new transfer roller until it clicks into place. 6 Close door A, and then close the front door. 7 Turn on the printer. - Lexmark MX931 | Users Guide - Page 280
Maintain the printer 280 Replacing the tray roller kit 1 Turn off the printer. - Lexmark MX931 | Users Guide - Page 281
Maintain the printer 281 2 Remove the standard tray. 3 Remove the used tray roller kit. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. - Lexmark MX931 | Users Guide - Page 282
Maintain the printer 282 4 Unpack the new tray roller kit. - Lexmark MX931 | Users Guide - Page 283
Maintain the printer 283 5 Insert the new tray roller kit until it clicks into place. 6 Insert the tray. 7 Turn on the printer. - Lexmark MX931 | Users Guide - Page 284
Maintain the printer 284 Replacing the ADF roller kit 1 Turn off the printer. 2 Open the ADF top cover. - Lexmark MX931 | Users Guide - Page 285
Maintain the printer 285 s 3 Remove the separator roller cover. - Lexmark MX931 | Users Guide - Page 286
Maintain the printer 286 4 Remove the used separator roller. 5 Unpack the new separator roller. 6 Insert the new separator roller. - Lexmark MX931 | Users Guide - Page 287
Maintain the printer 287 7 Insert the separator roller cover until it clicks into place. 8 Remove the used separator roller assembly. 9 Unpack the new separator roller assembly. - Lexmark MX931 | Users Guide - Page 288
Maintain the printer 288 10 Insert the new separator roller assembly until it clicks into place. 11 Close the ADF top cover. 12 Turn on the printer. - Lexmark MX931 | Users Guide - Page 289
Maintain the printer 289 Replacing the printhead wiper 1 Open the front door. 2 Remove the used printhead wiper. 3 Unpack the new printhead wiper. - Lexmark MX931 | Users Guide - Page 290
Maintain the printer 290 4 Insert the new printhead wiper. 5 Close the door. - Lexmark MX931 | Users Guide - Page 291
Maintain the printer 291 Replacing the 2000‑sheet tray roller kit 1 Turn off the printer. - Lexmark MX931 | Users Guide - Page 292
Maintain the printer 292 2 Slide the tray to the left. 3 Open door J, and then open the roller kit cover. - Lexmark MX931 | Users Guide - Page 293
Maintain the printer 293 4 Locate and remove the used roller kit. 5 Unpack the new roller kit. - Lexmark MX931 | Users Guide - Page 294
Maintain the printer 294 6 Insert the new roller kit. 7 Close the roller kit cover, and then close door J. 8 Slide the tray back into place. 9 Turn on the printer. - Lexmark MX931 | Users Guide - Page 295
Maintain the printer 295 Replacing the ADF separator roller cover 1 Open the ADF top cover. 2 Remove the used separator roller cover. 3 Unpack the new separator roller cover. - Lexmark MX931 | Users Guide - Page 296
Maintain the printer 296 4 Insert the new separator roller cover until it clicks into place. 5 Close the ADF top cover. Replacing the lower rear connector cover 1 Remove the used lower rear connector cover. - Lexmark MX931 | Users Guide - Page 297
Maintain the printer 297 2 Unpack the new lower rear connector cover. 3 Insert the new lower rear connector cover until it clicks into place. - Lexmark MX931 | Users Guide - Page 298
Maintain the printer 298 Replacing the ADF bin paper stopper 1 Remove the used ADF bin paper stopper. 2 Unpack the new ADF bin paper stopper. - Lexmark MX931 | Users Guide - Page 299
Maintain the printer 299 3 Insert the new ADF bin paper stopper. Resetting the maintenance counter 1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters. 2 Touch Reset Maintenance Counter. - Lexmark MX931 | Users Guide - Page 300
Maintain the printer 300 Resetting the supply usage counters 1 From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters. 2 Select the counter that you want to reset. Warning-Potential Damage: Supplies and parts without Return Program agreement - Lexmark MX931 | Users Guide - Page 301
Maintain the printer 301 3 Remove the empty staple cartridge. 4 Unpack the new staple cartridge. 5 Insert the new staple cartridge into the holder until it clicks into place.. - Lexmark MX931 | Users Guide - Page 302
Maintain the printer 302 6 Insert the staple cartridge holder until it clicks into place. 7 Close the door. Replacing the staple cartridge in the staple, hole punch finisher 1 Open the finisher door. - Lexmark MX931 | Users Guide - Page 303
Maintain the printer 303 2 Remove the staple cartridge holder. 3 Remove the empty staple cartridge. 4 Unpack the new staple cartridge. - Lexmark MX931 | Users Guide - Page 304
Maintain the printer 304 5 Insert the new staple cartridge until it clicks into place. 6 Insert the staple cartridge holder. 7 Close the door. - Lexmark MX931 | Users Guide - Page 305
Maintain the printer 305 Cleaning printer parts Cleaning the printer CAUTION-SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Notes: • - Lexmark MX931 | Users Guide - Page 306
Maintain the printer 306 Cleaning the scanner 1 Open the scanner cover. 2 Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad • Scanner glass pad - Lexmark MX931 | Users Guide - Page 307
Maintain the printer 307 • ADF glass • Scanner glass 3 Close the scanner cover. - Lexmark MX931 | Users Guide - Page 308
Maintain the printer 308 Cleaning the tray roller kit 1 Turn off the printer. - Lexmark MX931 | Users Guide - Page 309
Maintain the printer 309 2 Remove the standard tray. 3 Remove the tray roller kit. Warning-Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. - Lexmark MX931 | Users Guide - Page 310
Maintain the printer 310 4 Apply water to a soft, lint-free cloth, and then wipe the feed rollers. - Lexmark MX931 | Users Guide - Page 311
Maintain the printer 311 5 Insert the roller kit until it clicks into place. 6 Insert the tray. 7 Turn on the printer. - Lexmark MX931 | Users Guide - Page 312
Maintain the printer 312 Cleaning the ADF roller kit 1 Turn off the printer. - Lexmark MX931 | Users Guide - Page 313
Maintain the printer 313 2 Open the ADF top cover. 3 Remove the separator roller cover. - Lexmark MX931 | Users Guide - Page 314
Maintain the printer 314 4 Remove the separator roller. 5 Apply water to a soft, lint-free cloth, and then wipe the roller kit. 6 Insert the separator roller. - Lexmark MX931 | Users Guide - Page 315
Maintain the printer 315 7 Insert the separator roller cover until it clicks into place. 8 Remove the separator roller assembly. 9 Apply water to a soft, lint-free cloth, and then wipe the roller kit. - Lexmark MX931 | Users Guide - Page 316
Maintain the printer 316 10 Insert the separator roller assembly until it clicks into place. 11 Close the ADF top cover. 12 Turn on the printer. - Lexmark MX931 | Users Guide - Page 317
Maintain the printer 317 Cleaning the 2000‑sheet tray roller kit 1 Turn off the printer. - Lexmark MX931 | Users Guide - Page 318
Maintain the printer 318 2 Slide the tray to the left. 3 Open door J, and then open the roller kit cover. - Lexmark MX931 | Users Guide - Page 319
Maintain the printer 319 4 Locate, and then remove the tray roller kit. 5 Apply water to a soft, lint-free cloth, and then wipe the roller kit. - Lexmark MX931 | Users Guide - Page 320
Maintain the printer 320 6 Insert the roller kit. 7 Close the roller kit cover, and then close door J. 8 Slide the tray back into place. 9 Turn on the printer. - Lexmark MX931 | Users Guide - Page 321
Maintain the printer 321 Emptying the hole punch box 1 Lift paper transport cover F. 2 Remove, and then empty the hole punch box. - Lexmark MX931 | Users Guide - Page 322
Maintain the printer 322 3 Insert the hole punch box. 4 Close the cover. Saving energy and paper Configuring the power save mode settings Sleep mode 1 From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. 2 Specify the amount of time that the printer stays idle - Lexmark MX931 | Users Guide - Page 323
printer. • Any cart used to move the hardware options must have a surface able to support the dimensions of the options. • Keep the printer in an upright position. • Avoid severe the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer - Lexmark MX931 | Users Guide - Page 324
Troubleshoot a problem 324 Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. "Blank or white pages" on "Dark print" on page 326 "Fine lines are not printed "Folded - Lexmark MX931 | Users Guide - Page 325
Troubleshoot a problem 325 "Solid black pages" on page 336 "Text or images cut off" on "Toner easily rubs off" on page 337 page 338 "Vertical dark bands" - Lexmark MX931 | Users Guide - Page 326
Troubleshoot a problem 326 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the printer printing blank - Lexmark MX931 | Users Guide - Page 327
to use it. b Print the document. Contact customer The problem is support. solved. Is the print too dark? Fine lines are not printed correctly Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. - Lexmark MX931 | Users Guide - Page 328
Troubleshoot a problem 328 Action Yes Step 1 The problem is a Check if the printer is using a genuine and supported Lexmark solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. Are fine lines printed correctly? Step 2 a - Lexmark MX931 | Users Guide - Page 329
Troubleshoot a problem 329 Action Step 2 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b Print the document. Yes Go to step 3. No The problem is solved. Is the paper folded or wrinkled? - Lexmark MX931 | Users Guide - Page 330
Troubleshoot a problem 330 Action Yes Step 2 Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Does gray background - Lexmark MX931 | Users Guide - Page 331
Troubleshoot a problem 331 Incorrect margins Action Yes Step 1 a Adjust the paper guides in the tray to the correct position for the paper loaded. b Print the document. The problem is solved. Are the margins correct? Step 2 The problem is a Depending on your operating system, specify the - Lexmark MX931 | Users Guide - Page 332
Troubleshoot a problem 332 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. Is the print light? Step 2 Go to step 3. a Turn off the - Lexmark MX931 | Users Guide - Page 333
the toner cartridge. b Print the document. Contact customer The problem is support. solved. Is the print light? Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. - Lexmark MX931 | Users Guide - Page 334
Troubleshoot a problem 334 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Is the print mottled? Step 2 - Lexmark MX931 | Users Guide - Page 335
you are ready to use it. b Print the document. Contact customer The problem is support. solved. Is the paper curled? Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. - Lexmark MX931 | Users Guide - Page 336
Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved - Lexmark MX931 | Users Guide - Page 337
cut off Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner - Lexmark MX931 | Users Guide - Page 338
the imaging unit. b Print the document. Contact customer The problem is support. solved. Is the text or image clipped? Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. - Lexmark MX931 | Users Guide - Page 339
Troubleshoot a problem 339 Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Does toner easily rub off - Lexmark MX931 | Users Guide - Page 340
Print the document. Contact customer The problem is support. solved. Do horizontal light bands appear on prints? Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action - Lexmark MX931 | Users Guide - Page 341
Troubleshoot a problem 341 Action Yes Step 2 Go to step 3. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. No The problem is solved. Do vertical light bands appear - Lexmark MX931 | Users Guide - Page 342
Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved - Lexmark MX931 | Users Guide - Page 343
Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. No The problem is solved - Lexmark MX931 | Users Guide - Page 344
. Contact customer The problem is support. solved. Do vertical dark lines or streaks appear on prints? Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test - Lexmark MX931 | Users Guide - Page 345
? Step 3 Contact customer a Check if the printer is using a genuine and supported Lexmark support. toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. b Print the document. The problem is solved. Do vertical dark streaks with missing images appear on - Lexmark MX931 | Users Guide - Page 346
Troubleshoot a problem 346 Action Yes No Step 1 Go to step 2. Take note of the roller or fuser • 37.7 mm (1.48 in.) measurements, then • 31.8 mm (1.25 in.) contact customer Second transfer roller support. • 50.3 mm (1.98 in.) Fuser • 95.1 mm (3.74 in.) • 82.5 mm (3.25 in.) Does the - Lexmark MX931 | Users Guide - Page 347
Troubleshoot a problem 347 Action Yes Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer. The problem . The problem is solved. Are the documents printed? No Go to step 4. Go to step 5. Contact customer support. No Go to step 2. - Lexmark MX931 | Users Guide - Page 348
Troubleshoot a problem 348 Action Yes Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved. the Is the document printed on the correct paper? No Go to step 4. Go to step 5. Contact customer support. No Load the correct paper size and paper type. - Lexmark MX931 | Users Guide - Page 349
Troubleshoot a problem 349 Action Yes Step 2 The problem is a Depending on your operating system, specify the paper size solved. and Go to step 4. Is the printer printing slow? No Go to step 3. Contact customer support. No The problem is solved. The problem is solved. The problem is solved. - Lexmark MX931 | Users Guide - Page 350
Troubleshoot a problem 350 Action Yes Step 4 Go to step 5. a Depending on your Remove held jobs. Go to step 7. The problem is solved. Is the printer printing slow? Step 7 a Make sure that the printer is not overheating. Contact customer support. Notes: • Allow the printer to cool down - Lexmark MX931 | Users Guide - Page 351
Troubleshoot a problem 351 The printer is not responding Action Step 1 Check if the power cord is connected to the electrical outlet. Yes The problem correct ports? Step 6 The problem is Turn off the printer, problem is solved. Go to step 8. Is the printer responding? Step 8 The problem - Lexmark MX931 | Users Guide - Page 352
Troubleshoot a problem 352 Unable to read flash drive Action Step 1 Check Is the flash drive supported? Step 6 Insert a supported flash drive. The problem is solved. Does the printer recognize the flash drive? Step 7 Remove, and then insert the flash drive. The problem is solved. Does the printer - Lexmark MX931 | Users Guide - Page 353
Troubleshoot a problem 353 Clearing jams Avoiding jams Load paper properly • Make sure paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into - Lexmark MX931 | Users Guide - Page 354
Troubleshoot a problem 354 Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, - Lexmark MX931 | Users Guide - Page 355
Troubleshoot a problem 355 Jam locations 1 Multipurpose feeder 2 Door A 3 Automatic document feeder 4 Standard bin 5 Horizontal transport unit 6 Staple, hole punch finisher 7 Standard tray 8 2000‑sheet tray 9 Staple finisher 10 Optional trays - Lexmark MX931 | Users Guide - Page 356
Troubleshoot a problem 356 Paper jam in the standard tray 1 Open door A. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of - Lexmark MX931 | Users Guide - Page 357
Troubleshoot a problem 357 Note: Make sure that all paper fragments are removed. 5 Insert the tray, and then close door A. Paper jam in the optional trays 1 Open door B. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close the door. - Lexmark MX931 | Users Guide - Page 358
Troubleshoot a problem 358 4 Pull out the optional 520‑sheet tray or 2000‑sheet tandem tray. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. - Lexmark MX931 | Users Guide - Page 359
Troubleshoot a problem 359 - Lexmark MX931 | Users Guide - Page 360
Troubleshoot a problem 360 6 In tandem trays, pull out handle C, and then open the inner cover. 7 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 8 Close the cover, and then insert handle C. 9 Insert the tray. - Lexmark MX931 | Users Guide - Page 361
Troubleshoot a problem 361 Paper jam in the multipurpose feeder Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the 2000‑ - Lexmark MX931 | Users Guide - Page 362
Troubleshoot a problem 362 3 Close the door, and then slide the tray back into place. 4 Pull out the tray insert, and then remove the jammed paper. Note: Make - Lexmark MX931 | Users Guide - Page 363
Troubleshoot a problem 363 2 Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed. • Fuser area • Duplex unit - Lexmark MX931 | Users Guide - Page 364
Troubleshoot a problem 364 • Door C 3 Close the door. Paper jam in the standard bin 1 Open door A. CAUTION-HOT SURFACE: The inside of the printer might be hot. To - Lexmark MX931 | Users Guide - Page 365
Troubleshoot a problem 365 3 Close door C, and then close door A. 4 Removed jammed paper from the standard bin. Note: Make sure that all paper fragments are removed. - Lexmark MX931 | Users Guide - Page 366
Troubleshoot a problem 366 Paper jam in the automatic document feeder 1 Remove all original documents from the ADF tray. 2 Open the ADF cover. 3 Remove the jammed paper. Note: - Lexmark MX931 | Users Guide - Page 367
Troubleshoot a problem 367 2 Open door A1, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Close door A1, and then close door A. 4 Open the finisher top cover, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. - Lexmark MX931 | Users Guide - Page 368
Troubleshoot a problem 368 5 Close the cover. 6 Open the finisher front cover, turn the knob, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. - Lexmark MX931 | Users Guide - Page 369
Troubleshoot a problem 369 7 Close the cover. 8 Open door A. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 9 Open door C, and then remove the jammed paper. - Lexmark MX931 | Users Guide - Page 370
Troubleshoot a problem 370 Note: Make sure that all paper fragments are removed. 10 Close door C, and then close door A. Paper jam in the staple, hole punch finisher 1 - Lexmark MX931 | Users Guide - Page 371
Troubleshoot a problem 371 3 Close door A1, and then close door A. 4 Lift the paper transport cover F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Close the cover. - Lexmark MX931 | Users Guide - Page 372
Troubleshoot a problem 372 6 Pull the lever on the staple, hole punch finisher and then lift the cover. 7 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 8 Close the cover. - Lexmark MX931 | Users Guide - Page 373
Troubleshoot a problem 373 Network connection problems Cannot open Embedded Web Server Action Step 1 a Check if the printer is on. b Access the printer Embedded Web Server (EWS). Yes The problem is solved. Can you open the EWS? Step 2 a Make sure that the printer IP address is correct. The - Lexmark MX931 | Users Guide - Page 374
Troubleshoot a problem 374 Action Step 6 a Check if the web proxy servers are disabled. Note: If the servers are disabled, then contact your administrator. b Access the EWS. Can you open the EWS? Yes The problem is solved. Cannot connect the printer to the Wi‑Fi network Action Yes Step 1 Make - Lexmark MX931 | Users Guide - Page 375
Troubleshoot a problem 375 Hardware options problems Cannot detect internal option Action Yes Step 1 The problem Note: If necessary, manually add the internal problem is solved. Does the printer detect the internal option? No Go to step 2. Go to step 3. Go to step 4. Contact customer support - Lexmark MX931 | Users Guide - Page 376
Troubleshoot a problem 376 • Cancel the current print job. Not enough free space in flash printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Contact customer support. The problem is solved. Is the toner - Lexmark MX931 | Users Guide - Page 377
Troubleshoot a problem 377 If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see "Using genuine Lexmark job. Contact customer The problem is support. solved. Does the - Lexmark MX931 | Users Guide - Page 378
Troubleshoot a problem 378 Action Yes Step 2 The problem problem is a Check if the trays contain the same paper size and paper type. solved. b Check if the paper guides the document. The problem is solved. Do the trays link correctly? No Go to step 3. Contact customer support. No Go to - Lexmark MX931 | Users Guide - Page 379
Troubleshoot a problem 379 Paper frequently jams Action Yes Step 1 a Remove the tray. b Check if paper is loaded correctly. Go to step 2. Notes: • Make sure that the paper guides b Print the document. Contact customer The problem is support. solved. Do paper jams occur frequently? - Lexmark MX931 | Users Guide - Page 380
Troubleshoot a problem 380 E-mailing problems Disabling the "SMTP server not set up" error message From the you send an e‑mail? Step 2 The problem is Make sure that you are using the correct password. Depending on solved. your e‑mail service provider, use your account password, app password - Lexmark MX931 | Users Guide - Page 381
Troubleshoot a problem 381 Faxing problems Caller ID is not shown Note: These instructions apply only to printers that support analog fax. For more information, see the Setting up the printer to fax section. Action Enable caller ID. From the home screen, touch Settings > Fax > - Lexmark MX931 | Users Guide - Page 382
Troubleshoot a problem 382 Action Yes Step 4 Check the telephone wall jack. The problem is solved. a Connect the analog or router that supports analog use. For more information, contact your DSL provider. • If you are using a private branch exchange (PBX) telephone service, then make sure - Lexmark MX931 | Users Guide - Page 383
Troubleshoot a problem 383 Can receive but not send faxes using analog fax Action Step 1 Load an original document properly into the ADF tray or on the scanner glass. Yes The problem the telephone number manually. The problem is solved. support. No Go to step 2. Go to step 3. Contact customer - Lexmark MX931 | Users Guide - Page 384
Troubleshoot a problem 384 Action Yes Step 2 The problem is Make sure that the printer is connected to a network and that the solved. network is connected to the Internet. Can you set up etherFAX? Step 3 The problem is Make sure that etherFAX is set up correctly. For more information, - Lexmark MX931 | Users Guide - Page 385
Troubleshoot a problem 385 Poor fax print quality Action Step 1 Make sure that there are no print quality defects. a From the home screen, touch Settings > Troubleshooting fax transmission speed. The problem is solved. a turn on The problem is the printer. Step 1 The problem is a Make sure - Lexmark MX931 | Users Guide - Page 386
Troubleshoot a problem 386 Action Yes Step 2 a From the document that you are trying to fax, open the Print dialog. The problem is solved. the fax. Can you send the fax cover page? No Contact customer support. Scanning problems Cannot scan to a computer Action Step 1 Perform a copy job. - Lexmark MX931 | Users Guide - Page 387
Troubleshoot a problem 387 Action Yes Step 5 The problem Yes Step 1 a Create a network folder shortcut. The problem is solved. b Scan a document using the shortcut. For the network folder path and format correct? Step 3 The problem is Make sure that you have a write access permission to - Lexmark MX931 | Users Guide - Page 388
Troubleshoot a problem 388 Action Yes Step 4 Update the network folder shortcut. a Open a web browser, and then type the printer IP address in the address field. The problem network folder? Step 5 The problem is Make sure that the printer Action Yes Step 1 The problem is a Make sure that - Lexmark MX931 | Users Guide - Page 389
Troubleshoot a problem 389 Action Yes Step 2 The problem is a Match the paper size setting and the paper loaded in the tray. solved. b Copy the document or photo. Is the document or photo copied correctly? No Contact customer support. Poor copy quality Action Yes Step 1 The problem is - Lexmark MX931 | Users Guide - Page 390
Troubleshoot a problem 390 Action Yes a Open the scanner cover. Contact customer b Using a damp, soft, lint‑free cloth, wipe the ADF glass and the support. ADF glass pad. c Close the scanner cover. d Scan the document. No The problem is solved. Do vertical streaks appear on scanned - Lexmark MX931 | Users Guide - Page 391
Troubleshoot a problem 391 Action Yes Step 2 Check the file you want to scan. The problem is solved. a Make sure that the file open. Did the scanner cover close correctly? Yes The problem is solved. No Contact customer support. Scanning takes too long or freezes the computer Action Close - Lexmark MX931 | Users Guide - Page 392
Troubleshoot a problem 392 Scanner does not respond Action Step 1 a Check if the power cord is connected properly to the printer and the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an - Lexmark MX931 | Users Guide - Page 393
Troubleshoot a problem 393 3 Place the Print Quick support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support - Lexmark MX931 | Users Guide - Page 394
.com/recycle, and then choose your country or region. Information on available packaging recycling programs is included with the information on product recycling. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area. The foam used in - Lexmark MX931 | Users Guide - Page 395
of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product - Lexmark MX931 | Users Guide - Page 396
of Lexmark International, Inc. in the United States and/or other countries. Gmail, Android, Google Play, and Google Chrome are trademarks of Google LLC. Macintosh, macOS, Safari, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries. App Store and iCloud are service - Lexmark MX931 | Users Guide - Page 397
of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. India E-Waste notice This product including components, consumables, parts and spares - Lexmark MX931 | Users Guide - Page 398
exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR Any Lexmark product bearing the ENERGY STAR® emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA - Lexmark MX931 | Users Guide - Page 399
table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy - Lexmark MX931 | Users Guide - Page 400
response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more energy. Some models support a Deep Sleep Mode, which further reduces power consumption after longer periods of inactivity. Hibernate Mode This product is designed with an ultra - Lexmark MX931 | Users Guide - Page 401
service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark the problem is resolved. This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark - Lexmark MX931 | Users Guide - Page 402
telephone network The following are special conditions for the Facsimile User Instructions. The grant of a telepermit for any item of terminal all of Spark's network services. This equipment shall not be set up to make automatic calls to the Spark "111" Emergency Service. This equipment may not - Lexmark MX931 | Users Guide - Page 403
your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873. Some parameters required for compliance with Spark's 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and • The equipment shall go on-hook for a period of not - Lexmark MX931 | Users Guide - Page 404
, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, - Lexmark MX931 | Users Guide - Page 405
, Maidenhead Berkshire - SL6 3UD, United Kingdom. A declaration of conformity is available upon request from the UK Importer or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/uk-declaration-of-conformity.html. This product satisfies the Class A limits of BS EN 55032 and safety - Lexmark MX931 | Users Guide - Page 406
loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location. When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark. The replacement may be a new or repaired item. The replacement item - Lexmark MX931 | Users Guide - Page 407
Lexmark warranty, technical support may not be available or only be available for a fee. Extent of limited warranty Lexmark Lexmark user's guides, manuals, instructions or guidance -Unsuitable physical or operating environment -Maintenance by anyone other than Lexmark or a Lexmark authorized servicer - Lexmark MX931 | Users Guide - Page 408
Notices 408 This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneficiaries of this limitation. Additional rights - Lexmark MX931 | Users Guide - Page 409
Index 409 Index Numerics 2000‑sheet tray installing 108 2000‑sheet tray feed rollers cleaning 317 2000‑sheet tray roller kit replacing 291 2520-sheet tandem tray loading 59, 62 2520‑sheet tray installing 100 3 x 520‑sheet tray installing 92 520‑sheet tray installing 79 loading 55 520‑sheet tray - Lexmark MX931 | Users Guide - Page 410
connecting mobile device to printer 150 connecting printer to distinctive ring service 46 connecting the printer to a wireless network 148 connecting contacting customer support 393 control panel using 13 copies offset stacking 166 punching holes 165 stapling 165 copy troubleshooting partial copies - Lexmark MX931 | Users Guide - Page 411
42 fax speaker settings configuring 47 fax troubleshooting caller ID is not shown 381 can send printing from 158 scanning to 175 flash drives supported 159 folder paper 328 font sample list printing gured printer 11 fuser replacing 273 G genuine Lexmark parts and supplies 263 genuine parts and supplies - Lexmark MX931 | Users Guide - Page 412
164 selecting 16 Lexmark Mobile Print using 156 Lexmark Print using 156 Lexmark ScanBack Utility AirPrint 241 Anonymous Data Collection 184 Cloud Services Enrollment 251 Confidential Print Setup 257 IP 243 ThinPrint 249 Tray Configuration 199 Troubleshooting 261 Universal Setup 200 USB 250 Web Link - Lexmark MX931 | Users Guide - Page 413
emission levels 396 nonvolatile memory erasing 153 Non‑Lexmark supply 376 non‑volatile memory 154 Not enough , supported 16 paper type setting 55 paper types supported 25 paper weights supported 28 306 print quality problems 324 Print Quality Test Pages 261 print quality troubleshooting black pages - Lexmark MX931 | Users Guide - Page 414
Lexmark supply 376 Not enough free space in flash memory for resources 376 printer options troubleshooting Page 261 network setup page 151 using Mopria Print Service 157 using Wi‑Fi Direct 157 printing a directory list 390 jagged text 390 scanning quality problem 389 scanning to a network folder 174 - Lexmark MX931 | Users Guide - Page 415
supported applications 33 supported fax 39 supported file types 159 supported flash drives 159 supported paper sizes 16 supported paper types 25 supported Web Server 373 print quality problems 324 printer is not responding 351 SMTP server not set up error 380 troubleshooting, copy partial copies of - Lexmark MX931 | Users Guide - Page 416
copying 164 U unable to read flash drive troubleshooting, print 352 Universal paper size setting 55 unlinking trays 73 updating firmware 74 USB cable 30 USB port 30 enabling 352 using Customer Support 34 using Display Customization 34 using genuine Lexmark parts and supplies 263 using the ADF copying
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MX931 MFP
User's Guide
May 2022
www.lexmark.com
Machine type:
7450
Models:
238