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Lexmark MX931 Users Guide - Page 347

Confidential and other held documents do not print, Step 3

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Troubleshoot a problem 347 Action Yes Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer. The problem is solved. For more information, see the setup documentation that came with the printer. b Print the document. Is the document printed? Step 4 The problem is a Turn off the printer, wait for about 10 seconds, and then turn on solved. the printer. b Print the document. Is the document printed? Step 5 a Remove, and then reinstall the print driver. b Print the document. The problem is solved. Is the document printed? Confidential and other held documents do not print Action Yes Step 1 The problem is a From the control panel, check if the documents appear in the solved. Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? Step 2 The print job may contain a formatting error or invalid data. • Delete the print job, and then send it again. • For PDF files, generate a new file, and then print the documents. The problem is solved. Are the documents printed? No Go to step 4. Go to step 5. Contact customer support. No Go to step 2. Go to step 3.

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learn about the printer	9
Finding information about the printer	9
Finding the printer serial number	10
Printer configurations	11
Using the control panel	13
Understanding the status of the indicator light	13
Selecting paper	14
Paper guidelines	14
Paper characteristics	14
Unacceptable paper	15
Storing paper	15
Selecting preprinted forms and letterhead	16
Supported paper sizes	16
Supported paper types	25
Supported paper weights	28
Set up, install, and configure	29
Selecting a location for the printer	29
Attaching cables	30
Setting up and using the home screen applications	31
Using the home screen	31
Customizing the home screen	32
Supported applications	33
Setting up Scan Center	33
Creating a shortcut	33
Setting up Card Copy	33
Using Display Customization	34
Using Customer Support	34
Setting up Device Quotas	35
Managing bookmarks	35
Creating bookmarks	35
Creating folders	36
Managing contacts	36
Setting up and using the accessibility features	37
Activating Voice Guidance	37
Deactivating Voice Guidance	37
Navigating the screen using gestures	37
Using the on-screen keyboard	38
Enabling Magnification mode	38
Adjusting the Voice Guidance speech rate	39
Adjusting the default headphone volume	39
Adjusting the default internal speaker volume	39
Enabling spoken passwords or personal identification numbers	39
Setting up the printer to fax	39
Supported fax	39
Setting up the fax function using analog fax	40
Setting up the fax function using etherFAX	41
Setting up the fax function using fax server	41
Setting up fax using a standard telephone line	42
Setting up fax in countries or regions with different telephone wall jacks and plugs	44
Connecting to a distinctive ring service	46
Setting the fax date and time	47
Configuring daylight saving time	47
Configuring the fax speaker settings	47
Configuring the e-mail SMTP settings	47
Loading paper and specialty media	55
Setting the size and type of the specialty media	55
Configuring Universal paper settings	55
Enabling the Multiple Universal Sizes setting	55
Loading the 520-sheet tray	55
Loading the 2520-sheet tandem tray	59
Loading the 2000-sheet tray	62
Loading the envelope tray	66
Loading the multipurpose feeder	69
Linking trays	73
Installing and updating software, drivers, and firmware	73
Installing the printer software	73
Installing the fax driver	74
Updating firmware	74
Adding printers to a computer	74
Exporting or importing a configuration file	75
Adding available options in the print driver	76
Installing hardware options	76
Installing the envelope tray	76
Installing the optional 520-sheet tray	79
Installing the optional 520-sheet tray with cabinet	84
Installing the optional 3 x 520-sheet tray	92
Installing the optional 2520-sheet tandem tray	100
Installing the optional 2000-sheet tray	108
Installing a fax card	113
Installing a printer hard disk	119
Installing the working shelf	125
Installing the dual catch bin	127
Installing the staple finisher	128
Installing the staple, hole punch finisher	136
Installing wireless modules	147
Installing MarkNet N8372 Wireless Print Server	147
Networking	148
Connecting the printer to a Wi-Fi network	148
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	149
Configuring Wi-Fi Direct	150
Connecting a mobile device to the printer	150
Connecting a computer to the printer	151
Deactivating the Wi-Fi network	151
Checking the printer connectivity	151
Setting up serial printing (Windows only)	151
Secure the printer	153
Locating the security slot	153
Erasing printer memory	153
Erasing printer storage drive	154
Restoring factory default settings	154
Statement of Volatility	154
Print	156
Printing from a computer	156
Printing from a mobile device	156
Printing from a mobile device using Lexmark Mobile Print	156
Printing from a mobile device using Lexmark Print	156
Printing from a mobile device using Mopria Print Service	157
Printing from a mobile device using AirPrint	157
Printing from a mobile device using Wi-Fi Direct®	157
Printing from a flash drive	158
Supported flash drives and file types	159
Configuring confidential jobs	159
Printing confidential and other held jobs	160
Printing a font sample list	160
Printing a directory list	161
Placing separator sheets between copies	161
Stapling printed sheets	161
Punching holes in printed sheets	161
Using offset stacking in printed sheets	162
Canceling a print job	162
Adjusting toner darkness	162
Copy	163
Using the automatic document feeder and scanner glass	163
Making copies	163
Copying photos	163
Copying on letterhead	164
Copying on both sides of the paper	164
Reducing or enlarging copies	164
Collating copies	164
Placing separator sheets between copies	164
Copying multiple pages onto a single sheet	165
Copying cards	165
Stapling copies	165
Punching holes in copies	165
Using offset stacking in copies	166
Creating a copy shortcut	166
E-mail	167
Using the automatic document feeder and scanner glass	167
Sending an e-mail	167
Creating an e-mail shortcut	167
Fax	168
Using the automatic document feeder and scanner glass	168
Sending a fax	168
Scheduling a fax	169
Creating a fax destination shortcut	169
Changing the fax resolution	169
Adjusting the fax darkness	170
Printing a fax log	170
Blocking junk faxes	170
Holding faxes	170
Forwarding a fax	170
Scan	172
Using the automatic document feeder and scanner glass	172
Scanning to a computer	172
Scanning to an FTP server	173
Creating an FTP shortcut	174
Scanning to a network folder	174
Creating a network folder shortcut	174
Scanning to a flash drive	175
Use printer menus	176
Menu map	176
Device	177
Preferences	177
Eco-Mode	178
Remote Operator Panel	179
Notifications	180
Power Management	183
Anonymous Data Collection	184
Accessibility	184
Restore Factory Defaults	185
Maintenance	185
Configuration Menu	185
Out of Service Erase	190
Home Screen Customization	190
About this Printer	191
Print	191
Layout	191
Finishing	193
Setup	193
Quality	194
Job Accounting	195
PDF	196
PostScript	196
PCL	197
Image	199
Paper	199
Tray Configuration	199
Media Configuration	200
Universal Setup	200
Custom Scan Sizes	201
Media Types	201
Copy	202
Copy Defaults	202
Fax	205
Fax Defaults	205
Fax Mode	205
Fax Setup	206
Fax Server Setup	217
E-mail	221
E-mail Setup	221
E-mail Defaults	222
Web Link Setup	227
FTP	227
FTP Defaults	227
USB Drive	232
Flash Drive Scan	232
Flash Drive Print	235
Network/Ports	237
Network Overview	237
Wireless	238
Wi-Fi Direct	241
AirPrint	241
Mobile Services Management	242
Ethernet	242
TCP/IP	243
SNMP	245
IPSec	246
802.1x	247
LPD Configuration	248
HTTP/FTP Settings	249
ThinPrint	249
USB	250
Restrict external network access	250
Cloud Services	251
Cloud Services Enrollment	251
Security	252
Login Methods	252
Manage Permissions	252
Local Accounts	253
Default Login Methods	253
Schedule USB Devices	254
Security Audit Log	254
Login Restrictions	257
Confidential Print Setup	257
Disk Encryption	258
Erase Temporary Data Files	258
Solutions LDAP Settings	258
Miscellaneous	259
Reports	259
Menu Settings Page	259
Device	259
Print	260
Shortcuts	260
Fax	260
Network	261
Troubleshooting	261
Printing the Menu Settings Page	261
Maintain the printer	262
Checking the status of parts and supplies	262
Configuring supply notifications	262
Setting up e-mail alerts	262
Viewing reports	263
Ordering parts and supplies	263
Using genuine Lexmark parts and supplies	263
Ordering the toner cartridge	263
Ordering the imaging unit	263
Replacing parts and supplies	264
Replacing the toner cartridge	264
Replacing the imaging unit	267
Replacing the 520-sheet tray insert	271
Replacing the fuser	273
Replacing the transfer roller	277
Replacing the tray roller kit	280
Replacing the ADF roller kit	284
Replacing the printhead wiper	289
Replacing the 2000-sheet tray roller kit	291
Replacing the ADF separator roller cover	295
Replacing the lower rear connector cover	296
Replacing the ADF bin paper stopper	298
Resetting the maintenance counter	299
Resetting the supply usage counters	300
Replacing the staple cartridge	300
Replacing the staple cartridge in the staple finisher	300
Replacing the staple cartridge in the staple, hole punch finisher	302
Cleaning printer parts	305
Cleaning the printer	305
Cleaning the touch screen	305
Cleaning the scanner	306
Cleaning the tray roller kit	308
Cleaning the ADF roller kit	312
Cleaning the 2000-sheet tray roller kit	317
Emptying the hole punch box	321
Saving energy and paper	322
Configuring the power save mode settings	322
Adjusting the brightness of the display	322
Conserving supplies	323
Moving the printer to another location	323
Shipping the printer	323
Troubleshoot a problem	324
Print quality problems	324
Printing problems	325
Print quality is poor	325
Blank or white pages	325
Dark print	326
Fine lines are not printed correctly	327
Folded or wrinkled paper	328
Gray background	329
Incorrect margins	331
Light print	331
Mottled print and dots	333
Paper curl	334
Print crooked or skewed	335
Solid black pages	336
Text or images cut off	337
Toner easily rubs off	338
Horizontal light bands	339
Vertical light bands	340
Vertical white lines	341
Vertical dark bands	342
Vertical dark lines or streaks	343
Vertical dark streaks with print missing	344
Repeating defects	345
Print jobs do not print	346
Confidential and other held documents do not print	347
Job prints from the wrong tray or on the wrong paper	348
Slow printing	349
The printer is not responding	351
Unable to read flash drive	352
Enabling the USB port	352
Clearing jams	353
Avoiding jams	353
Identifying jam locations	354
Paper jam in the standard tray	356
Paper jam in the optional trays	357
Paper jam in the multipurpose feeder	361
Paper jam in the 2000-sheet tray	361
Paper jam in door A	362
Paper jam in the standard bin	364
Paper jam in the automatic document feeder	366
Paper jam in the staple finisher	366
Paper jam in the staple, hole punch finisher	370
Network connection problems	373
Cannot open Embedded Web Server	373
Cannot connect the printer to the Wi-Fi network	374
Hardware options problems	375
Cannot detect internal option	375
Defective flash detected	375
Not enough free space in flash memory for resources	376
Issues with supplies	376
Missing or unresponsive toner cartridge	376
Non-Lexmark supply	376
Paper feed problems	377
Envelope seals when printing	377
Collated printing does not work	377
Tray linking does not work	378
Paper frequently jams	379
Jammed pages are not reprinted	379
E-mailing problems	380
Disabling the “SMTP server not set up” error message	380
Cannot send e-mails	380
Faxing problems	381
Caller ID is not shown	381
Cannot send or receive faxes using analog fax	381
Can receive but not send faxes using analog fax	383
Can send but not receive faxes using analog fax	383
Cannot set up etherFAX	383
Cannot send or receive faxes using etherFAX	384
Poor fax print quality	385
Missing information on the fax cover page	385
Cannot send the fax cover page from the computer	385
Scanning problems	386
Cannot scan to a computer	386
Cannot scan to a network folder	387
Partial copies of document or photo	388
Poor copy quality	389
Vertical dark streaks on output when scanning from the ADF	389
Jagged image or text when scanning from the ADF	390
Scan job was not successful	390
Scanner does not close	391
Scanning takes too long or freezes the computer	391
Scanner does not respond	392
Adjusting scanner registration	392
Adjusting ADF registration	392
Contacting customer support	393
Recycle and dispose	394
Recycling Lexmark products	394
Recycling Lexmark packaging	394
Notices	395
Product information	395
Edition notice	395
GOVERNMENT END USERS	395
Trademarks	396
Licensing notices	396
Noise emission levels	396
Waste from Electrical and Electronic Equipment (WEEE) directive	397
India E-Waste notice	397
Lithium-ion rechargeable battery	397
Product disposal	398
Returning Lexmark cartridges for reuse or recycling	398
Static sensitivity notice	398
ENERGY STAR	398
Temperature information	399
Power consumption	399
Product power consumption	399
Sleep Mode	399
Hibernate Mode	400
Off mode	400
Total energy usage	400
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020	400
Regulatory notices for telecommunication terminal equipment	401
Notice to users of the US telephone network: FCC requirements	401
Notice to users of the Canadian telephone network	402
Notice to users of the New Zealand telephone network	402
Japanese telecom notice	403
Federal Communications Commission (FCC) compliance information statement	404
Notice to users of Class A products in Brazil	405
European Community (EC) directives conformity	405
United Kingdom (UK) conformity	405
Radio interference notice	405
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	406