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Lexmark X651DE User's Guide - Page 10

Troubleshooting, Solving scanner problems - copier

UPC - 734646093729

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Contents 10 Troubleshooting 264 Solving basic printer problems...264 Printer control panel display is blank or displays only diamonds 264 Solving printing problems...264 Multiple‑language PDFs do not print...264 Error message about reading USB drive appears 264 Jobs do not print ...265 Confidential and other held jobs do not print 265 Job takes longer than expected to print ...266 Job prints from the wrong tray or on the wrong paper 266 Incorrect characters print ...266 Tray linking does not work...267 Large jobs do not collate...267 Unexpected page breaks occur...267 Solving copy problems...268 Copier does not respond ...268 Scanner unit does not close...268 Poor copy quality ...268 Partial document or photo copies ...270 Solving scanner problems...270 Checking an unresponsive scanner...270 Scan was not successful ...270 Scanning takes too long or freezes the computer 271 Poor scanned image quality...271 Partial document or photo scans...271 Cannot scan from a computer ...272 Solving fax problems...272 Caller ID is not shown ...272 Cannot send or receive a fax ...272 Can send but not receive faxes...274 Can receive but not send faxes...274 Received fax has poor print quality ...275 Solving option problems...276 Option does not operate correctly or quits after it is installed 276 Paper trays...276 2000‑sheet tray...277 Envelope feeder...277 Output options...277 Flash memory card ...278 Hard disk with adapter ...278 Internal Solutions Port...278 Memory card ...278

Section	Page
Contents	2
Safety information	12
Learning about the printer	14
Finding information about the printer	14
Printer configurations	15
Selecting a location for the printer	16
Basic functions of the scanner	16
Understanding the ADF and scanner glass	17
Understanding the printer control panel	18
Understanding the home screen	19
Using the touch-screen buttons	21
Additional printer setup	25
Installing internal options	25
Available internal options	25
Accessing the system board to install internal options	26
Installing a memory card	28
Installing a flash memory or firmware card	29
Installing an Internal Solutions Port	32
Installing a printer hard disk	38
Installing a fax card	42
Attaching cables	44
Verifying printer setup	45
Printing a menu settings page	45
Printing a network setup page	46
Setting up the printer software	46
Installing printer software	46
Updating available options in the printer driver	47
Setting up wireless printing	48
Information you will need to set up the printer on a wireless network	48
Installing the printer on a wireless network (Windows)	49
Installing the printer on a wireless network (Macintosh)	50
Installing the printer on a wired network	53
Changing port settings after installing a new network Internal Solutions Port	56
Setting up serial printing	58
Setting up the printer to fax	60
Choosing a fax connection	60
Using an RJ11 adapter	61
Connecting directly to a telephone wall jack in Germany	64
Connecting to a telephone	65
Connecting to an answering machine	66
Connecting to a computer with a modem	68
Setting the outgoing fax name and number	69
Setting the date and time	70
Turning Daylight Saving Time on	70
Loading paper and specialty media	71
Setting the Paper Size and Paper Type	71
Configuring Universal paper settings	71
Loading the standard or optional 250-sheet or 550-sheet tray	72
Loading the 2000-sheet tray	75
Loading the multipurpose feeder	79
Loading the envelope feeder	81
Linking and unlinking trays	83
Linking trays	83
Unlinking trays	83
Assigning a custom paper type name	84
Changing a Custom Type <x> name	84
Paper and specialty media guidelines	86
Paper guidelines	86
Paper characteristics	86
Unacceptable paper	87
Selecting paper	87
Selecting preprinted forms and letterhead	87
Using recycled paper and other office papers	88
Storing paper	88
Supported paper sizes, types, and weights	89
Paper sizes supported by the printer	89
Paper types and weights supported by the printer	90
Paper types and weights supported by the finisher	91
Copying	93
Making copies	93
Making a quick copy	93
Copying using the ADF	93
Copying using the scanner glass	94
Copying photos	94
Copying on specialty media	94
Making transparencies	94
Copying to letterhead	95
Customizing copy settings	95
Copying from one size to another	95
Making copies using paper from a selected tray	96
Copying a document that contains mixed paper sizes	96
Copying on both sides of the paper (duplexing)	97
Reducing or enlarging copies	97
Adjusting copy quality	98
Collating copies	98
Placing separator sheets between copies	99
Copying multiple pages onto a single sheet	99
Creating a custom job (job build)	100
Job interrupt	101
Placing information on copies	101
Placing the date and time at the top of each page	101
Placing an overlay message on each page	101
Canceling a copy job	102
Canceling a copy job while the document is in the ADF	102
Canceling a copy job while copying pages using the scanner glass	102
Canceling a copy job while the pages are being printed	102
Understanding the copy screens and options	102
Copy from	102
Copy to	103
Scale	103
Darkness	103
Content	103
Sides (Duplex)	103
Collate	104
Options	104
Improving copy quality	105
E-mailing	106
Getting ready to e-mail	106
Setting up the e-mail function	106
Configuring the e-mail settings	107
Creating an e-mail shortcut	107
Creating an e-mail shortcut using the Embedded Web Server	107
Creating an e-mail shortcut using the touch screen	107
E-mailing a document	108
Sending an e-mail using the touch screen	108
Sending an e-mail using a shortcut number	108
Sending an e-mail using the address book	108
Customizing e-mail settings	109
Adding e-mail subject and message information	109
Changing the output file type	109
Canceling an e-mail	110
Understanding e-mail options	110
Original Size	110
Sides (Duplex)	110
Orientation	110
Binding	110
E-mail Subject	110
E-mail File Name	111
E-mail Message	111
Resolution	111
Send As	111
Content	111
Advanced Options	111
Faxing	113
Sending a fax	113
Sending a fax using the printer control panel	113
Sending a fax using the computer	114
Creating shortcuts	114
Creating a fax destination shortcut using the Embedded Web Server	114
Creating a fax destination shortcut using the touch screen	115
Using shortcuts and the address book	115
Using fax shortcuts	115
Using the address book	115
Customizing fax settings	116
Changing the fax resolution	116
Making a fax lighter or darker	116
Sending a fax at a scheduled time	117
Viewing a fax log	117
Blocking junk faxes	117
Canceling an outgoing fax	118
Canceling a fax while the original documents are still scanning	118
Canceling a fax after the original documents have been scanned to memory	118
Understanding fax options	118
Original Size	118
Content	118
Sides (Duplex)	119
Resolution	119
Darkness	119
Advanced Options	119
Improving fax quality	120
Holding and forwarding faxes	120
Holding faxes	120
Forwarding a fax	121
Scanning to an FTP address	122
Scanning to an FTP address	122
Scanning to an FTP address using the keypad	122
Scanning to an FTP address using a shortcut number	123
Scanning to an FTP address using the address book	123
Creating shortcuts	123
Creating an FTP shortcut using the Embedded Web Server	123
Creating an FTP shortcut using the touch screen	124
Understanding FTP options	124
Original Size	124
Sides (Duplex)	124
Orientation	124
Binding	124
Resolution	125
Send As	125
Content	125
Advanced Options	125
Improving FTP quality	126
Scanning to a computer or flash drive	127
Scanning to a computer	127
Scanning to a flash drive	128
Understanding scan profile options	128
Quick Setup	128
Format Type	129
Compression	129
Default Content	129
Color	129
Original Size	129
Orientation	129
Sides (Duplex)	129
Darkness	130
Resolution	130
Advanced Imaging	130
Improving scan quality	130
Printing	131
Printing a document	131
Printing on specialty media	131
Tips on using letterhead	131
Tips on using transparencies	132
Tips on using envelopes	132
Tips on using labels	133
Tips on using card stock	133
Printing confidential and other held jobs	134
Holding jobs in the printer	134
Printing confidential and other held jobs from Windows	135
Printing confidential and other held jobs from a Macintosh computer	135
Printing from a flash drive	136
Printing information pages	137
Printing a directory list	137
Printing the print quality test pages	137
Canceling a print job	137
Canceling a print job from the printer control panel	137
Canceling a print job from the computer	138
Clearing jams	140
Avoiding jams	140
Understanding jam numbers and locations	141
200 and 201 paper jams	141
202 paper jam	143
230–239 paper jams	144
240–249 paper jams	145
250 paper jam	146
260 paper jam	147
270–279 paper jams	147
280–282 paper jams	147
283 staple jams	148
290–294 paper jams	150
Understanding printer menus	152
Menus list	152
Paper menu	153
Default Source menu	153
Paper Size/Type menu	153
Configure MP menu	156
Envelope Enhance	157
Substitute Size menu	157
Paper Texture menu	157
Paper Weight menu	159
Paper Loading menu	161
Custom Types menu	162
Custom Names menu	162
Custom Scan Sizes menu	163
Custom Bin Names menu	163
Universal Setup menu	163
Bin Setup menu	164
Reports menu	165
Network/Ports menu	167
Active NIC menu	167
Standard Network or Network <x> menus	167
SMTP Setup menu	169
Network Reports menu	170
Network Card menu	170
TCP/IP menu	171
IPv6 menu	172
Wireless menu	172
AppleTalk menu	173
NetWare menu	173
LexLink menu	174
Standard USB menu	175
Parallel <x> menu	176
Serial <x> menu	178
Security menu	181
Miscellaneous menu	181
Confidential Print menu	181
Disk Wiping menu	182
Security Audit Log menu	183
Set Date/Time menu	184
Settings menu	185
General Settings menu	185
Copy Settings menu	192
Fax Settings menu	197
Fax Mode (Analog Fax Setup) menu	197
Fax Mode (Fax Server Setup) menu	205
E-mail Settings menu	206
FTP Settings menu	211
Flash Drive menu	214
Print Settings	219
Setup menu	219
Finishing menu	221
Quality menu	223
Utilities menu	224
PDF menu	225
PostScript menu	226
PCL Emul menu	226
HTML menu	229
Image menu	230
XPS menu	230
Help menu	231
Understanding printer messages	232
List of status and error messages	232
Answering	232
Busy	232
Call complete	232
Change <src> to <x>	232
Check tray <x> connection	232
Close door or insert cartridge	233
Close finisher side door	233
Connect <x>bps	233
Dialing	233
Disk corrupted	233
Disk Full - Scan Job Canceled	233
Fax failed	233
Fax memory full	234
Fax partition inoperative. Contact system administrator.	234
Fax server 'To Format' not set up. Contact system administrator.	234
Fax Station Name not set up	234
Fax Station Number not set up	234
Flushing buffer	234
Insert staple cartridge	234
Insert Tray <x>	235
Install bin <x>	235
Install envelope feeder	235
Install Tray <x>	235
Invalid PIN	235
Job stored for delayed transmission	236
Line busy	236
Load <src> with <x>	236
Load manual feeder with <x>	236
Load staples	236
Memory full, cannot print faxes	236
Network/Network <x>	236
No analog phone line connected to modem, fax is disabled.	237
No answer	237
No dial tone	237
Queued for sending	237
Ready	237
Reattach bin <x>	237
Reattach bin <x> – <y>	238
Reattach envelope feeder	238
Receive complete	238
Receiving page <n>	239
Remove packaging material, check <x>	239
Remove paper from <linked bin set name>	239
Remove paper from all bins	239
Remove paper from bin <x>	239
Remove paper from standard output bin	239
Replace <x> if restarting job.	239
Replace wiper	240
Restore Held Jobs?	240
Scan Document Too Long	240
Scanner ADF Cover Open	240
Scanner Jam Access Cover Open	240
Securely clearing disk space	240
Sending page <n>	240
Serial <x>	240
Set clock	240
SMTP server not set up. Contact system administrator.	240
Some held jobs were not restored	241
System busy, preparing resources for job.	241
System busy, preparing resources for job. Deleting held job(s).	241
Unsupported disk	241
Unsupported USB device, please remove	241
Unsupported USB hub, please remove	241
USB/USB <x>	241
Waiting for redial	241
30 Invalid refill, change cartridge	241
31 Replace defective cartridge	241
32 Cartridge part number unsupported by device	241
34 Short paper	242
35 Insufficient memory to support Resource Save feature	242
37 Insufficient memory to collate job	242
37 Insufficient memory for Flash Memory Defragment operation	242
37 Insufficient memory, some Held Jobs were deleted	242
37 Insufficient memory, some held jobs will not be restored	242
38 Memory full	243
39 Complex page, some data may not have printed	243
42.xy Cartridge region mismatch	243
50 PPDS font error	243
51 Defective flash detected	243
52 Not enough free space in flash memory for resources	244
53 Unformatted flash detected	244
54 Network <x> software error	244
54 Serial option <x> error	244
54 Standard network software error	244
55 Unsupported option in slot <x>	245
56 Parallel port <x> disabled	245
56 Serial port <x> disabled	245
56 Standard parallel port disabled	245
56 Standard USB port disabled	245
56 USB port <x> disabled	246
57 Configuration change, held jobs were not restored	246
58 Too many bins attached	246
58 Too many disks installed	246
58 Too many flash options installed	246
58 Too many trays attached	247
59 Incompatible envelope feeder	247
59 Incompatible output bin <x>	247
59 Incompatible tray <x>	247
61 Remove defective disk	247
62 Disk full	247
63 Unformatted disk	248
80 Routine maintenance needed	248
88 Cartridge low	248
88.yy Cartridge nearly low	248
88.yy Replace cartridge	248
200–282.yy paper jam	248
283 Staple jam	248
290-294.yy scanner jam	248
293 Replace all originals if restarting job.	248
293.02 Flatbed Cover Open	249
840.01 Scanner Disabled	249
841-846 Scanner Service Error	249
900–999 Service <message>	249
1565 Emulation error, load emulation option	250
Maintaining the printer	251
Cleaning the exterior of the printer	251
Cleaning the scanner glass	251
Adjusting scanner registration	252
Storing supplies	253
Conserving supplies	254
Checking the status of supplies	254
Checking the status of supplies from the printer control panel	254
Checking the status of supplies from a network computer	254
Ordering supplies	255
Ordering print cartridges	255
Ordering a maintenance kit	256
Ordering a fuser	256
Ordering an ADF maintenance kit	257
Ordering a transfer roller	257
Ordering charge rolls	257
Ordering pick rollers	257
Ordering ADF replacement parts	257
Ordering staple cartridges	258
Recycling Lexmark products	258
Moving the printer	258
Before moving the printer	258
Moving the printer to another location	259
Setting the printer up in a new location	259
Shipping the printer	259
Administrative support	260
Finding advanced networking and administrator information	260
Using the Embedded Web Server	260
Checking the device status	260
Setting up e-mail alerts	260
Viewing reports	261
Adjusting the brightness of the display	261
Adjusting Power Saver	262
Restoring the factory default settings	262
Troubleshooting	264
Solving basic printer problems	264
Printer control panel display is blank or displays only diamonds	264
Solving printing problems	264
Multiple-language PDFs do not print	264
Error message about reading USB drive appears	264
Jobs do not print	265
Make sure the printer is ready to print	265
Check to see if the standard exit bin is full	265
Check to see if the paper tray is empty	265
Make sure the correct printer software is installed	265
Make sure the internal print server is installed properly and working	265
Make sure you are using a recommended USB, serial, or Ethernet cable	265
Make sure printer cables are securely connected	265
Confidential and other held jobs do not print	265
Partial job, no job, or blank pages print	265
Make sure the printer has sufficient memory	266
Job takes longer than expected to print	266
Reduce the complexity of the print job	266
Change the Page Protect setting to Off	266
Job prints from the wrong tray or on the wrong paper	266
Check the paper type setting	266
Incorrect characters print	266
Make sure the printer is not in Hex Trace mode	266
Tray linking does not work	267
Load the same size and type of paper	267
Use the same Paper Size and Paper Type settings	267
Large jobs do not collate	267
Make sure Collate is set to On	267
Reduce the complexity of the print job	267
Make sure the printer has enough memory	267
Unexpected page breaks occur	267
Increase the Print Timeout value	267
Solving copy problems	268
Copier does not respond	268
Check the display for error messages	268
Check the power	268
Scanner unit does not close	268
Poor copy quality	268
Check the display for error messages	269
The toner may be low	269
The scanner glass may be dirty	269
The copy is too light or too dark	269
Check the quality of the original document	269
Check the document placement	269
Unwanted toner is in the background	269
Patterns (moiré) appear in the output	269
Text is light or disappearing	269
The output appears washed out or overexposed	269
Partial document or photo copies	270
Check the document placement	270
Check the paper size setting	270
Solving scanner problems	270
Checking an unresponsive scanner	270
Scan was not successful	270
Check the cable connections	270
An error may have occurred in the program	270
Scanning takes too long or freezes the computer	271
Other software programs may be interfering with scanning	271
The scan resolution may be set too high	271
Poor scanned image quality	271

Match case Limit results 1 per page

Troubleshooting

.......................................................................................

264

Solving basic printer problems

..............................................................................................................

264

Printer control panel display is blank or displays only diamonds

..........................................................

264

Solving printing problems

.....................................................................................................................

264

Multiple

‑

language PDFs do not print

..............................................................................................................

264

Error message about reading USB drive appears

...........................................................................................

264

Jobs do not print

.............................................................................................................................................

265

Confidential and other held jobs do not print

................................................................................................

265

Job takes longer than expected to print

.........................................................................................................

266

Job prints from the wrong tray or on the wrong paper

..................................................................................

266

Incorrect characters print

...............................................................................................................................

266

Tray linking does not work

..............................................................................................................................

267

Large jobs do not collate

.................................................................................................................................

267

Unexpected page breaks occur

.......................................................................................................................

267

Solving copy problems

..........................................................................................................................

268

Copier does not respond

................................................................................................................................

268

Scanner unit does not close

............................................................................................................................

268

Poor copy quality

............................................................................................................................................

268

Partial document or photo copies

..................................................................................................................

270

Solving scanner problems

.....................................................................................................................

270

Checking an unresponsive scanner

.................................................................................................................

270

Scan was not successful

..................................................................................................................................

270

Scanning takes too long or freezes the computer

..........................................................................................

271

Poor scanned image quality

............................................................................................................................

271

Partial document or photo scans

....................................................................................................................

271

Cannot scan from a computer

........................................................................................................................

272

Solving fax problems

.............................................................................................................................

272

Caller ID is not shown

.....................................................................................................................................

272

Cannot send or receive a fax

..........................................................................................................................

272

Can send but not receive faxes

.......................................................................................................................

274

Can receive but not send faxes

.......................................................................................................................

274

Received fax has poor print quality

................................................................................................................

275

Solving option problems

........................................................................................................................

276

Option does not operate correctly or quits after it is installed

......................................................................

276

Paper trays

......................................................................................................................................................

276

2000

‑

sheet tray

...............................................................................................................................................

277

Envelope feeder

..............................................................................................................................................

277

Output options

................................................................................................................................................

277

Flash memory card

.........................................................................................................................................

278

Hard disk with adapter

...................................................................................................................................

278

Internal Solutions Port

....................................................................................................................................

278

Memory card

..................................................................................................................................................

278

Contents