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Lexmark X952 User's Guide - Page 340

Select another tray or feeder, Make sure there is no worn, defective, or empty toner cartridge

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Troubleshooting 340 SELECT ANOTHER TRAY OR FEEDER • From the printer control panel Paper Menu, select Default Source. • For Windows users, select the paper source from Print Properties. • For Macintosh users, select the paper source from the Print dialog and pop‑up menus. MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY TONER CARTRIDGE Replace the worn, defective, or empty toner cartridge. CLEAR THE PAPER PATH AROUND THE TONER CARTRIDGE CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Clear any paper you see or clean any visible toner from the paper path. If the problem persists, then contact Customer Support. Streaked vertical lines appear on prints ABCDE ABCDE ABCDE Try one or more of the following: SELECT ANOTHER TRAY OR FEEDER • From the printer control panel Paper menu, select Default Source • For Windows users, select the paper source from Print Properties. • For Macintosh users, select the paper source from the Print dialog and pop‑up menus. MAKE SURE THERE IS NO WORN, DEFECTIVE, OR EMPTY TONER CARTRIDGE Replace the worn, defective, or empty toner cartridge. CLEAR THE PAPER PATH AROUND THE TONER CARTRIDGE Check the paper path around the toner cartridge. CAUTION-HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Clear any paper you see. MAKE SURE THERE IS NO TONER IN THE PAPER PATH

Section	Page
Contents	2
Safety information	15
Learning about the printer	17
Finding information about the printer	17
Selecting a location for the printer	18
Printer configurations	19
Basic functions of the scanner	21
Understanding the ADF and scanner glass	22
Understanding the printer control panel	23
Understanding the home screen	24
Understanding the home screen	24
Using the touch-screen buttons	26
Setting up and using the home screen applications	29
Accessing the Embedded Web Server	29
Showing or hiding icons on the home screen	29
Activating the home screen applications	30
Setting up Forms and Favorites	30
Setting up Scan to Network	30
Setting up My MFP	31
Understanding WS-Scan	31
Setting up Remote Operator Panel	32
Exporting and importing a configuration	32
Additional printer setup	34
Turning on the printer	34
Installing internal options	35
Available internal options	35
Accessing the system board	36
Installing a memory card	37
Installing a flash memory or firmware card	39
Installing an Internal Solutions Port	41
Installing a printer hard disk	44
Removing a printer hard disk	48
Installing hardware options	49
Order of installation	49
Installing optional trays	50
Attaching cables	52
Verifying printer setup	53
Printing a menu settings page	53
Printing a network setup page	54
Setting up the printer software	54
Installing the printer software	54
Updating available options in the printer driver	54
Setting up wireless printing	55
Information you will need to set up the printer on a wireless network	55
Installing the printer on a wireless network (Windows)	56
Installing the printer on a wireless network (Macintosh)	58
Installing the printer on a wired network	60
Changing port settings after installing a new network Internal Solutions Port	62
Setting up serial printing	64
Minimizing your printer's environmental impact	66
Saving paper and toner	66
Using recycled paper	66
Conserving supplies	66
Saving energy	67
Using Eco-Mode	67
Reducing printer noise	67
Adjusting Sleep Mode	68
Using Hibernate Mode	69
Adjusting the brightness of the display	69
Recycling	70
Recycling Lexmark products	70
Recycling Lexmark packaging	70
Returning Lexmark cartridges for reuse or recycling	70
Loading paper and specialty media	71
Setting the paper size and type	71
Configuring Universal paper settings	71
Loading the standard or optional 520-sheet tray	72
Loading the optional 850- and 1,150-sheet trays	75
Loading the 2000-sheet high-capacity feeder	77
Loading the multipurpose feeder	79
Linking and unlinking trays	82
Linking trays	82
Unlinking trays	82
Creating a custom name for a paper type	83
Assigning a custom paper type name	83
Configuring a custom name	83
Paper and specialty media guidelines	84
Paper guidelines	84
Paper characteristics	84
Unacceptable paper	85
Selecting paper	85
Selecting preprinted forms and letterhead	85
Using recycled paper and other office papers	86
Storing paper	87
Supported paper sizes, types, and weights	88
Supported paper sizes	88
Supported paper types and weights	90
Supported finishing features	92
Setting the finisher exit bin	95
Printing	96
Printing a document	96
Printing a document	96
Printing in black and white	96
Adjusting toner darkness	96
Using Max Speed and Max Yield	97
Printing from a flash drive	98
Printing from a flash drive	98
Supported flash drives and file types	99
Printing on specialty media	100
Tips on using letterhead	100
Tips on using transparencies	100
Tips on using envelopes	101
Tips on using labels	101
Tips on using card stock	102
Printing confidential and other held jobs	102
Storing print jobs in the printer	102
Printing confidential and other held jobs	103
Printing information pages	103
Printing a font sample list	103
Printing a directory list	104
Canceling a print job	104
Canceling a print job from the printer control panel	104
Canceling a print job from the computer	104
Copying	105
Making copies	105
Making a quick copy	105
Copying using the ADF	105
Copying using the scanner glass	106
Copying film photos	106
Copying on specialty media	106
Copying on transparencies	106
Copying on letterhead	106
Customizing copy settings	107
Copying to a different size	107
Making copies using paper from a selected tray	107
Copying different paper sizes	108
Copying on both sides of the paper (duplexing)	108
Reducing or enlarging copies	109
Adjusting copy quality	109
Collating copies	110
Placing separator sheets between copies	110
Copying multiple pages onto a single sheet	111
Creating a custom copy job (job build)	111
Placing information on copies	112
Placing the date and time at the top of each page	112
Placing an overlay message on each page	112
Canceling a copy job	112
Canceling a copy job while the document is in the ADF	112
Canceling a copy job while copying pages using the scanner glass	112
Canceling a copy job while pages are being printed	113
Understanding the copy screens and options	113
Copy from	113
Copy to	113
Copies	113
Scale	113
Darkness	114
Sides (Duplex)	114
Collate	114
Content	114
Color	114
Advanced Options	115
Save As Shortcut	115
E-mailing	116
Getting ready to e-mail	116
Setting up the e-mail function	116
Configuring e-mail settings	116
Creating an e-mail shortcut	117
Creating an e-mail shortcut using the Embedded Web Server	117
Creating an e-mail shortcut using the touch screen	117
E-mailing a document	118
Sending an e-mail using the touch screen	118
Sending an e-mail using a shortcut number	118
Sending an e-mail using the address book	118
Customizing e-mail settings	119
Adding e-mail subject and message information	119
Changing the output file type	119
Canceling an e-mail	120
Understanding e-mail options	120
Recipients	120
Subject	120
Message	120
File Name	120
Original Size	120
Resolution	121
Color	121
Content	121
Darkness	121
Send As	121
Page Setup	122
Scan Preview	122
Advanced Options	122
Faxing	123
Getting the printer ready to fax	123
Initial fax setup	124
Choosing a fax connection	125
Connecting to an analog telephone line	125
Connecting to a DSL service	126
Connecting to a PBX or ISDN system	126
Connecting to a distinctive ring service	127
Connecting to an adapter for your country or region	127
Setting the outgoing fax or station name and number	128
Setting the date and time	128
Configuring the printer to observe daylight saving time	129
Creating shortcuts	129
Creating a fax destination shortcut using the Embedded Web Server	129
Creating a fax destination shortcut using the touch screen	129
Sending a fax	130
Sending a fax using the touch screen	130
Sending a fax using the computer	130
Sending a fax using shortcuts	131
Sending a fax using the address book	131
Customizing fax settings	132
Changing the fax resolution	132
Making a fax lighter or darker	132
Sending a fax at a scheduled time	132
Viewing a fax log	133
Blocking junk faxes	133
Canceling an outgoing fax	133
Canceling a fax while the original documents are still scanning	133
Canceling a fax after the original documents have been scanned to memory	134
Understanding fax options	134
Content	134
Resolution	134
Darkness	135
Color	135
Page Setup	135
Scan Preview	135
Delayed Send	135
Advanced Options	135
Holding and forwarding faxes	136
Holding faxes	136
Forwarding a fax	136
Scanning	138
Scanning to an FTP address	138
Creating shortcuts	138
Creating an FTP shortcut using the Embedded Web Server	138
Creating an FTP shortcut using the touch screen	139
Scanning to an FTP address	139
Scanning to an FTP address using the touch screen	139
Scanning to an FTP address using a shortcut number	139
Scanning to an FTP address using the address book	139
Understanding FTP options	140
FTP	140
File Name	140
Original Size	140
Send As	140
Color	140
Resolution	140
Darkness	141
Page Setup	141
Content	141
Scan Preview	141
Advanced Options	142
Scanning to a computer or flash drive	142
Scanning to a computer	142
Scanning to a flash drive	143
Understanding the Scan Center features	143
Using the ScanBack Utility	144
Understanding scan profile options	144
Original Size	144
Resolution	144
Color	144
Content	144
Darkness	145
Page Setup	145
Scan Preview	145
Advanced Options	145
Understanding printer menus	147
Menus list	147
Supplies menu	148
Paper menu	150
Default Source menu	150
Paper Size/Type menu	151
Configure MP menu	154
Substitute Size menu	154
Paper Texture menu	154
Paper Loading menu	156
Custom Types menu	158
Custom Names menu	158
Custom Scan Sizes menu	159
Universal Setup menu	159
Bin Setup menu	160
Reports menu	161
Reports menu	161
Network/Ports menu	162
Active NIC menu	162
Standard Network or Network [x] menus	162
Network Reports menu	164
Network Card menu	164
TCP/IP menu	165
IPv6 menu	166
Wireless menu	167
AppleTalk menu	167
Standard USB menu	168
Parallel [x] menu	170
Serial [x] menu	172
SMTP Setup menu	174
Security menu	175
Editing Security Setups menu	175
Miscellaneous Security Settings menu	176
Confidential Print menu	177
Disk Wiping menu	177
Security Audit Log menu	179
Set Date and Time menu	179
Settings menu	181
General Settings menu	181
Copy Settings menu	190
Fax Settings menu	195
Fax Mode (Analog Fax Setup) menu	195
Fax Mode (Fax Server Setup) menu	203
E-mail Settings menu	205
FTP Settings menu	210
Flash Drive menu	214
Print Settings	219
Setup menu	219
Job Accounting menu	221
Finishing menu	222
Quality menu	224
Utilities menu	228
XPS menu	229
PDF menu	229
PostScript menu	229
PCL Emul menu	230
HTML menu	232
Image menu	233
Booklet Adjustments menu	234
Help menu	235
Securing the hard disk and other installed memory	236
Statement of Volatility	236
Erasing volatile memory	236
Erasing non-volatile memory	237
Erasing printer hard disk memory	237
Configuring printer hard disk encryption	238
Maintaining the printer	239
Cleaning the exterior of the printer	239
Cleaning the scanner glass	240
Cleaning the printhead lenses	241
Emptying the hole punch box	245
Storing supplies	246
Checking the status of parts and supplies	247
Checking the status of parts and supplies on the printer control panel	247
Checking the status of parts and supplies from a network computer	247
Ordering parts and supplies	247
Ordering toner cartridges	247
Ordering a photoconductor unit	248
Ordering a waste toner bottle	248
Ordering staple cartridges	248
Ordering a maintenance kit	249
Replacing parts and supplies	249
Replacing a maintenance kit	249
Replacing a photoconductor unit	249
Replacing a toner cartridge	255
Replacing the waste toner bottle	257
Replacing a staple cartridge	262
Moving the printer	270
Before moving the printer	270
Moving the printer to another location	270
Shipping the printer	270
Administrative support	271
Finding advanced networking and administrator information	271
Checking the status of the printer	271
Checking the virtual display	271
Setting up e-mail alerts	271
Viewing reports	272
Restoring factory default settings	272
Clearing jams	273
Avoiding jams	273
Understanding jam numbers and locations	273
201–202 paper jams	275
203 paper jam	276
230 paper jam	278
231 paper jam	278
24x paper jam	280
250 paper jam	286
281 paper jam	287
4yy.xx paper jams	289
455 staple jam	294
28y.xx paper jams	296
Troubleshooting	297
Understanding printer messages	297
Adjusting color	297
Bin 2 is unable to lower, remove paper and check for an obstruction	297
Change [paper source] to [custom type name]	297
Change [paper source] to [custom type name] load [orientation]	297
Change [paper source] to [custom string]	297
Change [paper source] to [custom string] load [orientation]	298
Change [paper source] to [paper size]	298
Change [paper source] to [paper size] load [orientation]	298
Change [paper source] to [paper size] [paper type]	298
Change [paper source] to [paper size] [paper type] load [orientation]	298
Check [src] orientation or guides	299
Close cover [x]	299
Close door [x]	299
Disk corrupted	299
Empty the hole punch box	299
Error reading USB drive. Remove USB.	299
Error reading USB hub. Remove hub.	299
Fax memory full	299
Fax partition inoperative. Contact system administrator.	300
Fax server 'To Format' not set up. Contact system administrator.	300
Fax Station Name not set up	300
Fax Station Number not set up	300
Insert Tray [x]	300
Insert the hole punch box	300
Install Tray [x]	300
Load [src] with [custom type name]	301
Load [src] with [custom string]	301
Load [src] with [size]	301
Load [src] with [type] [size]	301
Load Manual Feeder with [custom type name]	302
Load Manual Feeder with [custom string]	302
Load Manual Feeder with [paper size]	302
Load Manual Feeder with [paper type] [paper size]	302
Load staples	302
Manual feeder expects [paper size]. Check [paper source] guides	303
Memory full, cannot print faxes	303
Power off, wait 2 seconds, power on	303
Remove paper from standard output bin	303
Remove paper from bin [x]	303
Remove paper from [linked set bin name]	303
Remove paper from all bins	303
Restore held jobs?	303
Scanner ADF Cover Open	304
Scan Document Too Long	304
SMTP server not set up. Contact system administrator.	304
Some held jobs were not restored	304
Unsupported disk	304
31.xx Missing or defective [color] cartridge	304
32.xx [color] cartridge part number unsupported by device	304
34 Incorrect paper size, check [paper source]	304
34 Incorrect paper type, check [paper source]	305
35 Insufficient memory to support Resource Save feature	305
36 Printer service required	305
37 Insufficient memory to collate job	305
37 Insufficient memory for Flash Memory Defragment operation	305
37 Insufficient memory, some Held Jobs were deleted	306
37 Insufficient memory, some held jobs will not be restored	306
38 Memory full	306
39 Complex page, some data may not have printed	306
40 [color] invalid refill, change cartridge	306
51 Defective flash detected	306
52 Not enough free space in flash memory for resources	306
53 Unformatted flash detected	307
54 Network [x] software error	307
54 Serial option [x] error	307
54 Standard network software error	307
55 Unsupported option in slot [x]	307
56 Parallel port [x] disabled	308
56 Serial port [x] disabled	308
56 Standard USB port disabled	308
56 Standard parallel port disabled	308
56 USB port [x] disabled	308
58 Too many disks installed	308
58 Too many flash options installed	309
58 Too many trays attached	309
59 Incompatible tray [x]	309
61 Remove defective disk	309
62 Disk full	309
63 Unformatted disk	309
80.xx Fuser life warning	310
80 Replace fuser	310
80 Scanner maintenance required, use ADF kit	310
80 Scheduled maintenance [x]	310
80 Replace paper pick rollers in [paper source], use parts and instructions in tray 1 compartment	310
82.xx Replace waste toner bottle	310
82.xx Waste toner bottle missing	310
82.xx Waste toner bottle nearly full	311
84 unsupported [color] photoconductor	311
84.xx [color] photoconductor missing	311
84.xx [color] photoconductor nearly low	311
84.xx [color] photoconductor low	311
83.xx Transfer module missing	311
84.xx Replace [color] photoconductor	311
88.2x Replace [color] cartridge	311
88.xx [color] cartridge low	312
88.xx [Color] cartridge very low	312
2yy.xx Close flatbed cover and load originals if restarting job	312
280.06 Paper missing	312
840.01 Scanner disabled by admin	313
840.02 Scanner disabled. Contact system administrator if problem persists.	313
1565 Emulation error, load emulation option	313
Solving basic printer problems	313
Solving printing problems	313
Multiple-language PDF files do not print	313
Printer control panel display is blank or displays only diamonds	313
Error message about reading USB drive appears	314
Print jobs do not print	314
Make sure there is no problem with your printer	314
Make sure the printer is ready to print	314
Check if a supply is missing or needs replacement	314
Check if the standard exit bin is full	314
Check if the paper tray is empty	314
Make sure the correct printer software is installed	314
Make sure the internal print server is working properly	314
Make sure you are using a recommended USB, serial, or Ethernet cable	314
Make sure printer cables are securely connected	315
Confidential and other held jobs do not print	315
Partial job, no job, or blank page prints	315
Make sure the printer has sufficient memory	315
Print job takes longer than expected	315
Reduce the complexity of the print job	315
Turn off the Page Protect setting	315
Change the environmental settings	315
Job prints from the wrong tray or on the wrong paper	316
Check the paper type and paper size settings	316
Incorrect characters print	316
Tray linking does not work	316
Load the same size and type of paper	316
Use the same Paper Size and Paper Type settings	316
Large jobs do not collate	316