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Lexmark XC8163 .Users Guide PDF - Page 243

Print quality is poor, Blank or white s

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Troubleshooting 243 Action Step 7 Install the correct print driver. Yes The problem is solved. Is the printer responding? Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Is the printer responding? Print quality is poor Blank or white pages No Go to step 8. Contact customer support. Note: Before solving the problem, print the quality sample pages to determine the missing color. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Yes Step 1 Go to step 2. a Remove, and then insert the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.. b Print the document. No The problem is solved. Is the printer printing blank or white pages? Step 2 Replace the imaging unit, and then print the document. Contact customer The problem is support. solved. Is the printer printing blank or white pages?

Section	Page
Contents	2
Safety information	7
Conventions	7
Product statements	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Attaching cables	14
Using the control panel	16
Understanding the status of the power button and indicator light	17
Using the home screen	17
Setting up and using the home screen applications	19
Customizing the home screen	19
Supported applications	19
Setting up Forms and Favorites	19
Setting up Card Copy	20
Using Shortcut Center	20
Setting up Scan Center	20
Setting up Device Quotas	21
Using QR Code Generator	21
Configuring Eco-Settings	22
Using Customer Support	22
Creating a Cloud Connector profile	22
Managing bookmarks	23
Creating bookmarks	23
Creating folders	23
Managing contacts	24
Adding contacts	24
Adding groups	24
Editing contacts or groups	24
Deleting contacts or groups	25
Setting up and using the accessibility features	26
Enabling Magnification mode	26
Activating Voice Guidance	26
Adjusting the Voice Guidance speech rate	26
Enabling spoken passwords or personal identification numbers	26
Navigating the screen using gestures	27
Using the keyboard on the display	27
Loading paper and specialty media	28
Setting the size and type of the specialty media	28
Configuring Universal paper settings	28
Loading trays	28
Loading the multipurpose feeder	30
Linking trays	31
Paper support	32
Supported paper sizes	32
Supported paper types	35
Supported paper weights	37
Printing	39
Printing from a computer	39
Printing forms	39
Printing from a mobile device	39
Printing from a mobile device using Lexmark Mobile Print	39
Printing from a mobile device using Google Cloud Print	39
Printing from a mobile device using Mopria Print Service	40
Printing from a mobile device using AirPrint	40
Printing from a mobile device using Wi-Fi Direct®	41
Printing from a flash drive	41
Supported flash drives and file types	42
Configuring confidential jobs	43
Printing confidential and other held jobs	43
Printing from a Cloud Connector profile	44
Printing a font sample list	44
Printing a directory list	45
Canceling a print job	45
Copying	46
Using the automatic document feeder and scanner glass	46
Making copies	46
Copying photos	46
Copying on letterhead	47
Copying on both sides of the paper	47
Reducing or enlarging copies	47
Collating copies	47
Placing separator sheets between copies	47
Copying multiple pages onto a single sheet	48
Creating a copy shortcut	48
E-mailing	49
Using the automatic document feeder and scanner glass	49
Configuring the SMTP server for e-mail	49
Sending an e-mail	50
Creating an e-mail shortcut	50
Faxing	51
Setting up the printer to fax	51
Configuring the SMTP server for fax	51
Choosing a fax connection	52
Setting up fax using a standard telephone line	52
Setting up fax in countries or regions with different telephone wall jacks and plugs	57
Connecting to a distinctive ring service	60
Setting the fax date and time	60
Configuring daylight saving time	60
Using the automatic document feeder and scanner glass	60
Sending a fax	60
Scheduling a fax	61
Creating a fax destination shortcut	61
Changing the fax resolution	62
Adjusting the fax darkness	62
Printing a fax log	62
Blocking junk faxes	62
Holding faxes	62
Forwarding a fax	62
Scanning	63
Using the automatic document feeder and scanner glass	63
Scanning to an FTP server	63
Creating an FTP shortcut	63
Creating a network folder shortcut	63
Scanning to a flash drive	64
Scanning to a fax server	65
Sending scanned documents to a computer	65
Scanning to a Cloud Connector profile	65
Understanding the printer menus	67
Menu map	67
Device	68
Preferences	68
Eco-Mode	70
Remote Operator Panel	71
Notifications	71
Power Management	74
Information Sent to Lexmark	75
Accessibility	75
Restore Factory Defaults	76
Maintenance	76
Configuration Menu	76
Out of Service Erase	81
Visible Home Screen Icons	82
About this Printer	82
Print	83
Layout	83
Finishing	84
Setup	85
Quality	86
Job Accounting	88
XPS	89
PDF	89
PostScript	89
PCL	90
HTML	92
Image	92
Paper	93
Tray Configuration	93
Media Configuration	94
Universal Setup	94
Custom Scan Sizes	94
Media Types	95
Bin Configuration	95
Copy	96
Copy Defaults	96
Fax	100
Fax Defaults	100
Fax Mode	100
Fax Setup	100
Fax Server Setup	110
E-mail	113
E-mail Setup	113
E-mail Defaults	114
Web Link Setup	118
FTP	119
FTP Defaults	119
USB Drive	122
Flash Drive Scan	122
Flash Drive Print	126
Network/Ports	128
Network Overview	128
Wireless	129
Ethernet	130
TCP/IP	131
SNMP	133
IPSec	134
802.1x	135
LPD Configuration	135
HTTP/FTP Settings	136
ThinPrint	137
USB	137
Restrict external network access	138
Google Cloud Print	138
Wi-Fi Direct	139
Security	140
Login Methods	140
Manage Permissions	140
Local Accounts	141
Schedule USB Devices	141
Security Audit Log	142
Login Restrictions	144
Confidential Print Setup	144
Disk Encryption	145
Erase Temporary Data Files	146
Solutions LDAP Settings	146
Miscellaneous	146
Reports	147
Menu Settings Page	147
Device	147
Print	147
Shortcuts	147
Fax	148
Network	148
Help	148
Troubleshooting	148
Printing the Menu Settings Page	149
Securing the printer	150
Locating the security slot	150
Erasing printer memory	150
Erasing printer hard disk memory	150
Encrypting the printer hard disk	151
Restoring factory default settings	151
Statement of Volatility	151
Maintaining the printer	153
Setting up e-mail alerts	153
Viewing reports	153
Adjusting the speaker volume	153
Adjusting the default internal speaker volume	153
Adjusting the default headphones volume	154
Configuring the fax speaker settings	154
Networking	154
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	154
Connecting a mobile device to the printer	155
Changing the printer port settings after installing an internal solutions port	156
Deactivating the Wi-Fi network	156
Setting up serial printing (Windows only)	156
Cleaning printer parts	157
Cleaning the printer	157
Cleaning the scanner	157
Emptying the hole punch box	159
Ordering parts and supplies	161
Checking the status of parts and supplies	161
Using genuine Lexmark parts and supplies	161
Ordering toner cartridges	161
Ordering a photoconductor unit	163
Ordering developer units	163
Ordering imaging units	163
Ordering staple cartridges	164
Ordering a waste toner bottle	164
Configuring supply notifications	164
Replacing parts and supplies	165
Replacing a developer unit	165
Replacing the fuser	167
Replacing a photoconductor unit	169
Replacing an imaging unit	172
Replacing a toner cartridge	174
Replacing the pick roller	175
Replacing the separator pad	180
Replacing the waste toner bottle	181
Replacing the transfer belt	182
Replacing the transfer roller	185
Replacing the ADF pick roller	187
Replacing the ADF feed roller	189
Replacing the ADF separator roller	191
Replacing the staple cartridge unit	192
Replacing the staple cartridge in the staple finisher	192
Replacing the staple cartridge holder in the staple finisher	194
Replacing the staple cartridge in the multiposition staple, hole punch finisher	197
Replacing the staple cartridge holder in the multiposition staple, hole punch finisher	199
Storing supplies	200
Moving the printer	200
Moving the printer to another location	200
Shipping the printer	201
Saving energy and paper	201
Configuring the power save mode settings	201
Adjusting the brightness of the printer display	202
Conserving supplies	202
Disabling the proximity sensor	202
Recycling	202
Recycling Lexmark products	202
Recycling Lexmark packaging	202
Clearing jams	204
Avoiding jams	204
Identifying jam locations	205
Paper jam in trays	206
Paper jam in the multipurpose feeder	208
Paper jam in the automatic document feeder	209
Paper jam in the standard bin	211
Paper jam in door B	212
Paper jam in the finisher bin	215
Staple jam in door G	217
Paper jam in door K	220
Paper jam in door J	221
Paper jam in door N	223
Paper jam in door L	224
Paper jam in the staple finisher bin	225
Staple jam in door J	225
Troubleshooting	228
Network connection problems	228
Cannot open Embedded Web Server	228
Unable to read flash drive	229
Enabling the USB port	229
Checking the printer connectivity	229
Hardware options problems	230
Cannot detect internal option	230
Internal solutions port does not operate correctly	231
Parallel or serial interface card does not operate correctly	231
Defective flash detected	232
Not enough free space in flash memory for resources	232
Unformatted flash detected	232
Issues with supplies	232
Replace cartridge, printer region mismatch	232
Non-Lexmark supply	233
Scanner maintenance required, use ADF Kit	233
Paper feed problems	234
Envelope seals when printing	234
Collated printing does not work	234
Paper curl	235
Tray linking does not work	236
Paper frequently jams	236
Jammed pages are not reprinted	237
Printing problems	237
Confidential and other held documents do not print	237
Slow printing	239
Print jobs do not print	240
Job prints from the wrong tray or on the wrong paper	241
The printer is not responding	242
Print quality is poor	243
Blank or white pages	243
Dark print	244
Ghost images	245
Gray or colored background	246
Incorrect margins	247
Light print	248
Mottled print and dots	250
Print crooked or skewed	251
Solid color or black images	251
Text or images cut off	252
Toner easily rubs off	253
Uneven print density	254
Horizontal dark lines	254
Vertical dark lines	256
Horizontal white lines	257
Vertical white lines	258
Repeating defects	259
Color quality problems	260
Adjusting toner darkness	260
Modifying the colors in printed output	261
FAQ about color printing	261
The print appears tinted	262
Faxing problems	263
Caller ID is not shown	263
Cannot send or receive faxes	263
Can receive but not send faxes	265
Can send but not receive faxes	265
Poor fax print quality	266
Scanning problems	266
Cannot scan from a computer	266
Partial copies of document or photo	267
Poor copy quality	267
Scan job was not successful	268
Scanner does not close	268
Scanning takes too long or freezes the computer	268
Scanner does not respond	269
Adjusting scanner registration	269
Adjusting ADF registration	269
Contacting customer support	270
Upgrading and migrating	271
Hardware	271
Available internal options	271
Installing a memory card	271
Installing an internal solutions port	272
Installing an optional card	276
Installing a printer hard disk	277
Installing optional trays	280
Installing the keyboard tray	282
Installing the staple finisher	284
Installing the multiposition staple, hole punch finisher	286
Software	293
Installing the printer software	293
Adding available options in the print driver	293
Firmware	294
Exporting or importing a configuration file	294
Updating firmware	294
Notices	295
Product information	295
Edition notice	295
GOVERNMENT END USERS	295
Trademarks	296
Licensing notices	296
Noise emission levels	296
Waste from Electrical and Electronic Equipment (WEEE) directive	297
India E-Waste notice	297
Product disposal	297
Returning Lexmark cartridges for reuse or recycling	297
Static sensitivity notice	298
ENERGY STAR	298
Temperature information	298
Laser notice	298
Power consumption	299
Product power consumption	299
Sleep Mode	299
Hibernate Mode	300
Off mode	300
Total energy usage	300
Regulatory notices for telecommunication terminal equipment	300
Notice to users of the US telephone network: FCC requirements	300
Notice to users of the Canadian telephone network	301
Notice to users of the New Zealand telephone network	302
Japanese telecom notice	302
Regulatory notices for wireless products	303
Modular component notice	303
Exposure to radio frequency radiation	304
European Community (EC) directives conformity	304
Federal Communications Commission (FCC) compliance information statement	305
Japanese VCCI notice	306
Notice to users of Class A products in Brazil	306
European Community (EC) directives conformity	306
Radio interference notice	306
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	307