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Lexmark XM5263 Users Guide PDF - Page 291

Solving print problems, Printing problems, Confidential and other held documents do not print

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Troubleshooting 291 Solving print problems Printing problems Confidential and other held documents do not print Action Yes Step 1 The problem is a From the control panel, check if the documents appear in the solved. Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? Step 2 The print job may contain a formatting error or invalid data. • Delete the print job, and then send it again. • For PDF files, generate a new file, and then print the documents. The problem is solved. Are the documents printed? Step 3 The problem is If you are printing from the Internet, then the printer may be reading solved. the multiple job titles as duplicates. For Windows users a Open the Printing Preferences dialog. b From the Print and Hold section, select Keep duplicate documents. c Enter a PIN. d Resend the print job. For Macintosh users a Save and name each job differently. b Send the job individually. Are the documents printed? Step 4 a Delete some held jobs to free up printer memory. b Resend the print job. The problem is solved. Are the documents printed? No Go to step 2. Go to step 3. Go to step 4. Go to step 5.

Section	Page
Contents	2
Safety information	7
Conventions	7
Learning about the printer	9
Finding information about the printer	9
Selecting a location for the printer	10
Printer configurations	11
Understanding the basic functions of the scanner	13
Using the ADF and scanner glass	14
Understanding the printer control panel	15
Using the printer control panel	15
Understanding the colors of the Sleep button and indicator lights	15
Understanding the home screen	16
Using the touch-screen buttons	18
Setting up and using the home screen applications	20
Finding the IP address of the printer	20
Finding the IP address of the computer	20
Accessing the Embedded Web Server	20
Customizing the home screen	21
Understanding the different applications	21
Activating the home screen applications	22
Finding information about the home screen applications	22
Setting up Forms and Favorites	22
Setting up Card Copy	23
Using MyShortcut	23
Setting up Multi Send	24
Setting up Scan to Network	24
Setting up Remote Operator Panel	25
Exporting and importing a configuration	26
Additional printer setup	27
Installing internal options	27
Available internal options	27
Accessing the controller board	27
Installing a memory card	31
Installing an optional card	32
Installing an Internal Solutions Port	34
Installing a printer hard disk	39
Removing a printer hard disk	44
Installing hardware options	47
Order of installation	47
Installing optional trays	47
Attaching cables	50
Setting up the printer software	52
Installing the printer software	52
Adding available options in the print driver	53
Networking	53
Preparing to set up the printer on an Ethernet network	53
Preparing to set up the printer on a wireless network	54
Connecting the printer using the Wireless Setup Wizard	55
Connecting the printer to a wireless network using Wi-Fi Protected Setup	55
Connecting the printer to a wireless network using the Embedded Web Server	56
Changing port settings after installing an internal solutions port	57
Setting up serial printing (Windows only)	57
Verifying printer setup	58
Printing a menu settings page	58
Printing a network setup page	58
Loading paper and specialty media	59
Setting the paper size and type	59
Configuring Universal paper settings	59
Loading the 250- or 550-sheet tray	59
Loading the 2100-sheet tray	66
Loading the multipurpose feeder	72
Linking and unlinking trays	76
Linking and unlinking trays	76
Creating a custom name for a paper type	77
Assigning a custom paper type	77
Paper and specialty media guide	79
Using specialty media	79
Tips on using card stock	79
Tips on using envelopes	79
Tips on using labels	80
Tips on using letterhead	80
Tips on using transparencies	81
Paper guidelines	81
Paper characteristics	81
Selecting paper	82
Selecting preprinted forms and letterhead	82
Using recycled paper and other office papers	82
Storing paper	84
Supported paper sizes, types, and weights	84
Paper sizes supported by the printer	84
Paper types and weights supported by the printer	86
Printing	87
Printing a document	87
Printing forms	87
Printing from a computer	87
Adjusting toner darkness	87
Printing from a mobile device	88
Printing from a mobile device using Mopria Print Service	88
Printing from a mobile device using Google Cloud Print	88
Printing from a mobile device using AirPrint	88
Printing from a mobile device using Lexmark Mobile Print	88
Printing from a flash drive	89
Printing from a flash drive	89
Supported flash drives and file types	90
Printing confidential and other held jobs	91
Storing print jobs in the printer	91
Printing held jobs	92
Modifying confidential print settings	92
Printing information pages	92
Printing a font sample list	92
Printing a directory list	93
Canceling a print job	93
Canceling a print job from the printer control panel	93
Canceling a print job from the computer	93
Copying	94
Making copies	94
Making a quick copy	94
Copying using the ADF	94
Copying using the scanner glass	95
Copying photos	95
Copying on specialty media	95
Copying on transparencies	95
Copying on letterhead	96
Creating a copy shortcut using the printer control panel	96
Customizing copy settings	97
Copying to a different size	97
Making copies using paper from a selected tray	97
Copying different paper sizes	97
Copying on both sides of the paper (duplexing)	98
Reducing or enlarging copies	99
Adjusting copy quality	99
Collating copies	100
Placing separator sheets between copies	100
Copying multiple pages onto a single sheet	101
Creating a custom copy job	101
Placing information on copies	102
Placing a header or footer on pages	102
Placing an overlay message on each page	102
Canceling a copy job	103
Canceling a copy job while the original document is in the ADF	103
Canceling a copy job while copying pages using the scanner glass	103
Canceling a copy job while pages are being printed	103
Understanding the copy options	103
Copy from	103
Copy to	103
Scale	104
Darkness	104
Sides (Duplex)	104
Collate	104
Copies	104
Content	104
Save As Shortcut	105
Using the advanced options	105
E-mailing	106
Setting up the printer to e-mail	106
Setting up the e-mail function	106
Configuring e-mail settings	106
Creating an e-mail shortcut	107
Creating an e-mail shortcut using the Embedded Web Server	107
Creating an e-mail shortcut using the printer control panel	107
E-mailing a document	108
Sending an e-mail using the printer control panel	108
Sending an e-mail using a shortcut number	108
Sending an e-mail using the address book	108
Customizing e-mail settings	109
Adding e-mail subject and message information	109
Changing the output file type	109
Canceling an e-mail	110
Understanding the e-mail options	110
Recipient(s)	110
Subject	110
Message	110
File Name	110
Save As Shortcut	110
Original Size	110
Darkness	110
Resolution	110
Content	111
Send As	111
Page Setup	111
Scan Preview	111
Using the advanced options	112
Faxing	113
Setting up the printer to fax	113
Initial fax setup	113
Choosing a fax connection	114
Setting up fax using a standard telephone line	114
Setting up fax using digital subscriber line	119
Setting up fax using VoIP telephone service	120
Setting up fax using cable modem connection	121
Setting up fax in countries or regions with different telephone wall jacks and plugs	123
Connecting to a distinctive ring service	126
Setting the outgoing fax name and number	126
Setting the date and time	127
Configuring the printer to observe daylight saving time	127
Sending a fax	127
Sending a fax using the printer control panel	127
Sending a fax using the computer	128
Sending a fax using a shortcut number	128
Sending a fax using the address book	129
Sending a fax at a scheduled time	129
Creating shortcuts	129
Creating a fax destination shortcut using the Embedded Web Server	129
Creating a fax destination shortcut using the printer control panel	130
Customizing fax settings	130
Changing the fax resolution	130
Making a fax lighter or darker	131
Viewing a fax log	131
Blocking junk faxes	131
Canceling an outgoing fax	132
Canceling a fax while the original documents are still scanning	132
Canceling a fax after the original documents have been scanned to memory	132
Holding and forwarding faxes	132
Holding faxes	132
Forwarding a fax	133
Understanding the fax options	133
Content	133
Resolution	134
Darkness	134
Page Setup	134
Scan Preview	134
Delayed Send	134
Using the advanced options	134
Scanning	136
Using Scan to Network	136
Scanning to an FTP address	136
Creating shortcuts	136
Creating an FTP shortcut using the Embedded Web Server	136
Creating an FTP shortcut using the printer control panel	137
Scanning to an FTP address	137
Scanning to an FTP address using the printer control panel	137
Scanning to an FTP address using a shortcut number	138
Scanning an FTP using the address book	138
Scanning to a computer or flash drive	139
Scanning to a computer using the Embedded Web Server	139
Setting up Scan to Computer	140
Scanning to a flash drive	140
Understanding the scan options	141
FTP	141
File Name	141
Save As Shortcut	141
Original Size	141
Send As	141
Resolution	141
Darkness	141
Page Setup	142
Content	142
Scan Preview	142
Using the advanced options	142
Understanding the printer menus	144
Menus list	144
Paper menu	145
Default Source menu	145
Configure MP menu	145
Paper Size/Type menu	146
Substitute Size menu	149
Paper Texture menu	149
Paper Weight menu	151
Paper Loading menu	153
Custom Types menu	154
Custom Names menu	154
Custom Scan Sizes menu	155
Universal Setup menu	155
Reports Menu	156
Reports menu	156
Network/Ports menu	158
Active NIC menu	158
Standard Network or Network [x] menu	158
Reports menu	159
Network Card menu	160
TCP/IP menu	160
IPv6 menu	161
Wireless menu	162
AppleTalk menu	163
Standard USB menu	163
Parallel [x] menu	165
Serial [x] menu	167
SMTP Setup menu	170
Security menu	171
Edit Security Setups menu	171
Miscellaneous Security Settings menu	172
Confidential Print menu	173
Erase Temporary Data Files menu	173
Security Audit Log menu	174
Set Date/Time menu	176
Settings menu	178
General Settings menu	178
Copy Settings menu	186
Fax Settings menu	189
Fax Mode (Analog Fax Setup) menu	189
Fax Mode (Fax Server Setup) menu	198
E-mail Settings menu	200
FTP Settings menu	205
Flash Drive menu	210
OCR Settings menu	215
Print Settings	215
Setup menu	215
Finishing menu	217
Quality menu	219
Job Accounting menu	219
Utilities menu	221
XPS menu	222
PDF menu	222
PostScript menu	222
PCL Emul menu	223
HTML menu	226
Image menu	227
Help menu	227
Saving money and the environment	228
Saving paper and toner	228
Using recycled paper	228
Conserving supplies	228
Saving energy	228
Using Eco-Mode	228
Reducing printer noise	229
Adjusting Sleep mode	230
Using Hibernate mode	230
Adjusting the brightness of the printer display	230
Recycling	231
Recycling Lexmark products	231
Recycling Lexmark packaging	231
Returning Lexmark cartridges for reuse or recycling	231
Securing the printer	232
Statement of Volatility	232
Erasing volatile memory	232
Erasing non-volatile memory	233
Erasing printer hard disk memory	233
Configuring printer hard disk encryption	234
Finding printer security information	235
Maintaining the printer	236
Cleaning printer parts	236
Cleaning the printer	236
Cleaning the scanner glass	237
Checking the status of parts and supplies	239
Checking the status of parts and supplies on the printer control panel	239
Checking the status of parts and supplies from the Embedded Web Server	239
Ordering parts and supplies	240
Using genuine Lexmark parts and supplies	240
Estimated number of remaining pages	240
Ordering a toner cartridge	240
Ordering an imaging unit	240
Ordering a maintenance kit	241
Storing supplies	242
Replacing supplies	242
Replacing the toner cartridge	242
Replacing the imaging unit	244
Moving the printer	248
Before moving the printer	248
Moving the printer to another location	249
Shipping the printer	249
Managing the printer	250
Finding advanced networking and administrator information	250
Checking the virtual display	250
Setting up e-mail alerts	250
Viewing reports	250
Configuring supply notifications from the Embedded Web Server	251
Restoring factory default settings	252
Clearing jams	253
Avoiding jams	253
Identifying jam locations	254
Paper jam in the front cover	255
Paper jam in the rear door	258
Paper jam in the standard bin	260
Paper jam in the duplex unit	261
Paper jam in trays	262
Paper jam in the multipurpose feeder	263
Paper jam in the automatic document feeder	264
Troubleshooting	266
Understanding the printer messages	266
Cartridge low [88.xy]	266
Cartridge, imaging unit mismatch [41.xy]	266
Cartridge nearly low [88.xy]	266
Cartridge very low, [x] estimated pages remain [88.xy]	266
Change [paper source] to [custom string] load [orientation]	266
Change [paper source] to [custom type name] load [orientation]	266
Change [paper source] to [paper size] load [orientation]	267
Change [paper source] to [paper type] [paper size] load [orientation]	267
Check tray [x] connection	267
Close door or insert cartridge	267
Close flatbed cover and load originals if restarting job [2yy.xx]	268
Close top access cover	268
Complex page, some data may not have printed [39]	268
Configuration change, some held jobs were not restored [57]	268
Defective flash detected [51]	268
Disk full [62]	269
Disk full, scan job canceled	269
Disk must be formatted for use in this device	269
Disk near full. Securely clearing disk space.	269
Error reading USB drive. Remove USB.	269
Error reading USB hub. Remove hub.	269
Fax memory full	269
Fax partition inoperative. Contact system administrator.	270
Fax server 'To Format' not set up. Contact system administrator.	270
Fax Station Name not set up. Contact system administrator.	270
Fax Station Number not set up. Contact system administrator.	270
Imaging unit low [84.xy]	270
Imaging unit nearly low [84.xy]	270
Imaging unit very low, [x] estimated pages remain [84.xy]	270
Incompatible tray [x] [59]	271
Incorrect paper size, open [paper source] [34]	271
Insert Tray [x]	271
Install Tray [x]	271
Insufficient memory to collate job [37]	271
Insufficient memory to support Resource Save feature [35]	272
Insufficient memory, some Held Jobs were deleted [37]	272
Insufficient memory, some held jobs will not be restored [37]	272
Load [paper source] with [custom string] [paper orientation]	272
Load [paper source] with [custom type name] [paper orientation]	272
Load [paper source] with [paper size] [paper orientation]	272
Load [paper source] with [paper type] [paper size] [paper orientation]	272
Load multipurpose feeder with [custom string] [paper orientation]	273
Load multipurpose feeder with [custom type name] [paper orientation]	273
Load multipurpose feeder with [paper size] [paper orientation]	273
Load multipurpose feeder with [paper type] [paper size] [paper orientation]	273
Maintenance kit low [80.xy]	273
Maintenance kit nearly low [80.xy]	274
Maintenance kit very low, [x] estimated pages remain [80.xy]	274
Memory full [38]	274
Memory full, cannot print faxes	274
Misfeed cleared, extra sheets in output bin [24y.xx]	274
Network [x] software error [54]	274
No analog phone line connected to modem, fax is disabled.	274
Non-Lexmark [supply type], see User’s Guide [33.xy]	274
Not enough free space in flash memory for resources [52]	275
Paper changes needed	275
Parallel port [x] disabled [56]	275
Printer had to restart. Last job may be incomplete.	275
Reinstall missing or unresponsive cartridge [31.xy]	276
Remove defective disk [61]	276
Remove packaging material, [area name]	276
Remove paper from standard output bin	276
Replace all originals if restarting job.	276
Replace cartridge, 0 estimated pages remain [88.xy]	276
Replace cartridge, printer region mismatch [42.xy]	276
Replace defective imaging unit [31.xy]	277
Replace imaging unit, 0 estimated pages remain [84.xy]	277
Replace jammed originals if restarting job.	277
Replace last scanned page and jammed originals if restarting job.	278
Replace maintenance kit, recommended life exceeded [80.xy]	278
Replace maintenance kit to resume printing [80.xy]	278
Replace missing cartridge [31.xy]	278
Replace missing fuser [80.xx]	278
Replace missing imaging unit [31.xy]	278
Replace roller kit [81.xx]	278
Replace separator pad	279
Replace unsupported cartridge [32.xy]	279
Replace unsupported imaging unit [32.xy]	279
Replace wiper	280
Restore held jobs?	280
Scan document too long	280
Scanner automatic feeder cover open	280
Scanner disabled by admin [840.01]	280
Scanner disabled. Contact system administrator if problem persists. [840.02]	280
Scanner jam access cover open	280
Scanner jam, open and close automatic feeder top cover [2yy.xx]	280
Scanner jam, remove all originals from the scanner [2yy.xx]	281
Scanner jam, remove jammed originals from the scanner [2yy.xx]	281
Scanner maintenance required soon, use ADF Kit [80]	281
Scanner maintenance required, use ADF Kit [80]	281
Serial port [x] disabled [56]	281
SMTP server not set up. Contact system administrator.	281
Some held jobs were not restored	281
Standard network software error [54]	281
Standard USB port disabled [56]	282
Supply needed to complete job	282
The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.	282
Too many disks installed [58]	282
Too many flash options installed [58]	282
Too many trays attached [58]	282
Tray [x] paper size unsupported	283
Unformatted flash detected [53]	283
Unsupported disk	283
Unsupported option in slot [x] [55]	283
USB port [x] disabled [56]	283
Weblink server not set up. Contact system administrator.	283
Solving printer problems	284
Basic printer problems	284
The printer is not responding	284
Printer display is blank	286
Hardware and internal option problems	286
Cannot detect internal option	286
Internal print server does not operate correctly	287
Internal Solutions Port does not operate correctly	287
Tray problems	288
USB/parallel interface card does not operate correctly	289
Paper feed problems	289
Jammed pages are not reprinted	289
Paper frequently jams	290
Paper jam message remains after jam is cleared	290
Solving print problems	291
Printing problems	291
Confidential and other held documents do not print	291
Envelope seals when printing	292
Error message about reading the flash drive appears	292
Incorrect characters print	293
Job prints from the wrong tray or on the wrong paper	293
Large jobs do not collate	294
Multiple-language PDF files do not print	294
Print jobs do not print	295
Print job takes longer than expected	296
Printing slows down	297
Tray linking does not work	297
Unexpected page breaks occur	298
Print quality problems	298
Characters have jagged or uneven edges	298
Clipped pages or images	299
Compressed images appear on prints	300
Gray background on prints	301
Horizontal voids appear on prints	302