Lexmark Z31 Color Jetprinter Service Manual
Lexmark Z31 Color Jetprinter Manual
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- Lexmark Z31 Color Jetprinter | Service Manual - Page 1
Lexmark Z31 Color Jetprinter™ 4099 • Table of Contents • Start Diagnostics • Safety and Notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. - Lexmark Z31 Color Jetprinter | Service Manual - Page 2
800-553-9727. In other countries, contact your point of purchase. Lexmark is a trademark of Lexmark International, Inc., registered in the United States and/or other countries. Color Jetprinter is a trademark of Lexmark International, Inc. Other trademarks are the property of their respective owners - Lexmark Z31 Color Jetprinter | Service Manual - Page 3
Print Quality Service Check 2-12 Diagnostic Aids 3-1 Test Page 3-1 Repair Information 4-1 Handling ESD-Sensitive Parts 4-1 Adjustments 4-2 Removal Procedures 4-2 Releasing Plastic Latches 4-2 Access Cover Removal 4-3 Front Cover Removal 4-3 Base Cover Assembly Removal 4-3 Ink Pad Removal - Lexmark Z31 Color Jetprinter | Service Manual - Page 4
4099 Large Feed Roller Assembly Removal 4-6 Gear Plate Assembly Removal 4-7 Carrier Belt / Idler Pulley Removal 4-7 Power Connector Removal 4-7 Connector Locations 5-1 Preventive Maintenance 6-1 Lubrication Specifications 6-1 Parts Catalog 7-1 Index I-1 iv Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 5
4099 Preface This manual describes the Lexmark Z31 Color Jetprinter™(4099) and is divided into the following chapters: 1. General Information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment are listed in this chapter, as - Lexmark Z31 Color Jetprinter | Service Manual - Page 6
not always be obvious. Lexmark is not responsible for the use of other replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not d'entretien qualifié devra prendre toutes les précautions nécessaires. vi Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 7
Funktionen der Bauteile und Optionen sind nicht immer offensichtlich. Sofern Teile eingesetzt werden, die nicht von Lexmark sind, wird von Lexmark keinerlei Verantwortung oder Haftung für dieses Produkt übernommen. • Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung - Lexmark Z31 Color Jetprinter | Service Manual - Page 8
de seguridad global usando los componentes específicos de Lexmark. Puede que las características de seguridad de algunas piezas no sean siempre evidentes. Lexmark no se hace responsable del uso de otras serviços devem estar avisados deste facto e tomar os cuidados necessários. viii Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 9
les estrictes normes de seguretat globals amb la utililització de components específics de Lexmark. Les característiques de seguretat d'algunes peces pot ser que no sempre siguin òbvies. Lexmark no es responsabilitza de l'us d'altres peces de recanvi. • La informació pel manteniment d'aquest - Lexmark Z31 Color Jetprinter | Service Manual - Page 10
4099 x Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 11
4099 1. General Information The Lexmark Z31 Color Jetprinter (4099) is a personal, near laserquality inkjet printer. The printer contains single-unit customer replaceable supply items. Dual printheads provide color and true black printing without changing printheads. The black cartridge has a total - Lexmark Z31 Color Jetprinter | Service Manual - Page 12
Operator Panel Paper Feed button Power button Buttons Power button Paper Feed button 1-2 Service Manual Application Turns the printer on or off. • Ejects paper from the printer. • Advances a sheet of paper into the automatic sheet feeder when the printer has run out of paper during a print job. - Lexmark Z31 Color Jetprinter | Service Manual - Page 13
aids to determine the symptom and repair the failure."Use the indicator light table, the symptom tables, service checks, and diagnostic aids in chapter 3, to determine the printer failure," on page 2-1. After you complete the repair, perform tests as needed to verify the repair. Abbreviations - Lexmark Z31 Color Jetprinter | Service Manual - Page 14
4099 1-4 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 15
4099 2. Diagnostic Information Start Use the indicator light table, the symptom tables, service checks, and diagnostic aids in chapter 3, to determine the printer failure. Indicator Light Table Indicator Light Power light is On Indicates Machine is on and ready to print. Paper Feed light is Off - Lexmark Z31 Color Jetprinter | Service Manual - Page 16
Service Check" on page 2-11. Paper feed gears do not turn Go to the "Paper Feed Service Check" on page 2-8. Carrier does not Go to the "Carrier Transport Service Check" on move page 2-5. Carrier slams side frame Go to the "Carrier Transport Service Check" on page 2-5. 2-2 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 17
• Fails to clean the printheads Operator Panel Problems Action Go to the "Maintenance Station Service Check" on page 2-7. Symptom • Paper feed or power buttons do not operate • Power or paper feed lights do not come on Action Unplug the printer and disconnect the operator panel connector (J3 - Lexmark Z31 Color Jetprinter | Service Manual - Page 18
moves but no print • Printhead dries prematurely • Colors print incorrectly • Vertical alignment off • Ink smearing • Vertical streaks on paper • Print lines crowded Action Go to the "Print Quality Service Check" on page 2-12. Go to the "Paper Feed Service Check" on page 2-8. 2-4 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 19
Service Check FRU Action 1 System Board 2 Carrier Transport Motor Unplug the printer and disconnect the carrier transport motor connector (J8) from the system board. Plug in the printer and check for approximately 12 V dc between (J8-1) and ground as the printer the motor driver on the Guide Rod - Lexmark Z31 Color Jetprinter | Service Manual - Page 20
be lubricated with grease P/N 99A0394. Disconnect the printer and check the carrier printhead connector (J5). problem remains, replace the system board. A problem with the maintenance station can cause carrier movement problems at the right margin. Go to the "Maintenance Station Service Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 21
4099 Maintenance Station Service Check The maintenance station has three functions: 1. Wipes the printhead nozzles to clean them of dirt. 2. Provides a place for printheads to fire all nozzles, keeping - Lexmark Z31 Color Jetprinter | Service Manual - Page 22
problems, continue with the service check. If your machine does have a paper jam problem, examine it for the following before you begin the service the printer and disconnect the paper feed motor (J9) from the system board. Plug the printer the system board, as the printer goes through POST. If the - Lexmark Z31 Color Jetprinter | Service Manual - Page 23
motor or a motor that fails to turn, can be caused by: • An open or short in the motor • An open or short in the motor driver on the system board • A bind in the paper feed mechanism With the paper feed motor cable disconnected from the system board, check for approximately 10 - Lexmark Z31 Color Jetprinter | Service Manual - Page 24
for the following before you begin this service check: • Check the entire paper path for obstructions. • Be sure the correct type of paper is being used. • Be sure the printer is installed on a flat surface. of-Forms Flag • Exit roller • Star rollers Check for binds or damage. 2-10 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 25
4099 Power Service Check FRU Action 1 External Power Supply 2 Power Connector Plug the external power supply into an outlet. Check for + 30 V dc. Check for continuity in the power connector cable. 3 Printhead Cable Unplug the printer. Disconnect one of the Carrier Home printhead cables and - Lexmark Z31 Color Jetprinter | Service Manual - Page 26
contamination of color inks results in incorrect colors printed, as when green prints for yellow, (when yellow and blue are mixed in the printhead cartridge). This problem resolves maintenance station. Perform the "Maintenance Station Service Check" on page 2-7, and then return to this check. 2-12 - Lexmark Z31 Color Jetprinter | Service Manual - Page 27
Transport 8 Alignment Action Ink smudging and smearing can be caused by paper problems or problems in the paper feed by problems in the carrier transport area. Check the following: • Carrier transport belt for wear. • Carrier guide rod is directed, through the Printer Control program, to perform - Lexmark Z31 Color Jetprinter | Service Manual - Page 28
4099 2-14 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 29
Power button is pressed. The printer prints four lines of black and color printhead cartridge nozzle purge patterns followed by a black and color nozzle test pattern. The purge not working. If a print quality problem exists, see "Print Quality Service Check" on page 2-12. Diagnostic Aids 3-1 - Lexmark Z31 Color Jetprinter | Service Manual - Page 30
4099 3-2 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 31
the printer and how to remove defective parts. Note: Read the following before handling electronic parts. Handling ESD-Sensitive Parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions - Lexmark Z31 Color Jetprinter | Service Manual - Page 32
print cartridge. Removal Procedures The following procedures are arranged according to the name of the printer part discussed. CAUTION: Unplug the power cord before removing any parts. Releasing Plastic Latches Many hook end of the latch away from the part to which it is latched. 4-2 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 33
as they will damage the plastic threads. 2. Place the printer on its back. Lift up on the two cover latches located on each side of assembly out of the base cover assembly. Ink Pad Removal 1. Remove the front cover. 2. Remove the base cover assembly. 3. Pry the ink pad off the base cover. Buttons and - Lexmark Z31 Color Jetprinter | Service Manual - Page 34
. 5. Remove the four mounting screws from the system board. Warning: When removing the system board, be careful not to damage the end-of-forms flag. 4-4 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 35
sheet feeder assembly. 4. Disconnect the printhead carrier cables from the system board. 5. Remove the retainers from the ends of the carrier guide rod. 6. Slide the carrier guide rod out the right side of the carrier frame. Note: The carrier is attached to the carrier belt between two raised tabs - Lexmark Z31 Color Jetprinter | Service Manual - Page 36
the gear plate assembly to the left, push the large feed roller assembly to the far right and lift it out of the carrier frame. 4-6 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 37
from the carrier frame. Carrier Belt / Idler Pulley Removal 1. Remove the front cover. 2. Remove the retainers from the ends of the carrier guide rod. 3. Slide the carrier guide rod out the right side of the carrier frame. Note: The carrier is attached to the carrier belt between two raised tabs on - Lexmark Z31 Color Jetprinter | Service Manual - Page 38
4099 4-8 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 39
4099 5. Connector Locations Units Description J3 Operator Panel J4 Parallel Port J5 Printhead Cable 1 J6 Printhead Cable 2 J7 Printhead Cable 3 J8 Carrier Transport Motor J9 Paper Feed Motor J10 Power Connector PS1 Access Door Sensor PS2 End-of-Forms Sensor Connector Locations 5-1 - Lexmark Z31 Color Jetprinter | Service Manual - Page 40
4099 5-2 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 41
chapter contains the lubrication specifications. Follow these recommendations to prevent problems and maintain optimum performance. Lubrication Specifications Lubricate only when parts to carrier frame engagement. • The carrier guide rod, and carrier guide rod bearings. Preventive Maintenance 6-1 - Lexmark Z31 Color Jetprinter | Service Manual - Page 42
4099 6-2 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 43
4099 7. Parts Catalog How to Use This Parts Catalog • SIMILAR ASSEMBLIES: If two assemblies contain a majority of identical parts, they are shown on the same list. Common parts are shown by one index number. Parts peculiar to one or the other of the assemblies are listed separately and identified by - Lexmark Z31 Color Jetprinter | Service Manual - Page 44
4099 Assembly 1: Covers 7-2 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 45
4099 AsmIndex 1 -1 2 3 4 5 NS Part Number 12G0190 12G0193 12G0192 12G0191 12G0195 7350512 Units 1 1 1 1 1 1 Description Base Cover with Feet, Exit Tray and Banner Support Felt Ink Pad Access Cover Front Cover Power Button and Lens Field Packaging B/M Parts Catalog 7-3 - Lexmark Z31 Color Jetprinter | Service Manual - Page 46
4099 Assembly 2: Paper Feed 7-4 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 47
7 Part Number 12G0209 12G0197 12G0209 12G0209 12G0206 12G0209 12G0196 Units 7 1 2 1 1 2 1 8 12G0209 1 Description Screws (PP) Carrier Transport Motor Retainer, Carrier Guide Rod (PP) Carrier Belt Tensioner (PP) Carrier Belt Bushing, Feed Roller (PP) Mid Frame with Star Rollers, Large and Small - Lexmark Z31 Color Jetprinter | Service Manual - Page 48
4099 Assembly 2: Paper Feed (Continued) 7-6 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 49
4099 AsmIndex 2 -1 6 9 10 Part Number 12G0209 12G0209 12G0199 12G0194 Units 2 2 1 1 Description Screws (PP) Bushing, Feed Roller (PP) Gear Plate Asm with Motor Power Connector with Cable (Note: Includes Op Panel Asm) Parts Catalog 7-7 - Lexmark Z31 Color Jetprinter | Service Manual - Page 50
4099 Assembly 3: Electronics 7-8 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 51
4099 AsmIndex 3 -1 2 3 4 4 4 5 5 5 5 5 5 6 Part Number 12G1781 12G0209 12G0194 12G1826 12G1827 12G1825 11B6073 11B6074 11B6076 11B6077 11B6078 11B6138 42F1814 Units 1 5 1 1 1 1 1 1 1 1 1 1 2 Description System Board Screws (PP) Op Panel Asm with Cable (Note: Includes Power Connector) P/S - Lexmark Z31 Color Jetprinter | Service Manual - Page 52
4099 Assembly 4: Carrier 7-10 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 53
4099 AsmIndex 4 -1 Part Number 12G0204 Units 1 2 12G0205 1 3 12g1868 1 Description Printhead Carrier Asm with Cable and Sensor Carrier Guide Rod Holder, FPC (Flat Parallel Cable) Parts Catalog 7-11 - Lexmark Z31 Color Jetprinter | Service Manual - Page 54
4099 Assembly 5: Automatic Sheet Feeder 7-12 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 55
4099 AsmIndex 5 -1 2 Part Number 12G0207 12G3619 Units 1 1 Description Automatic Sheet Feeder Asm Paper Support Parts Catalog 7-13 - Lexmark Z31 Color Jetprinter | Service Manual - Page 56
4099 Assembly 6: Maintenance Station 7-14 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 57
4099 AsmIndex 6 -1 Part Number 12G0208 Units 1 Description Maintenance Station Assembly Parts Catalog 7-15 - Lexmark Z31 Color Jetprinter | Service Manual - Page 58
4099 7-16 Service Manual - Lexmark Z31 Color Jetprinter | Service Manual - Page 59
Consumption 1-1 Power-On Self Test Sequence 2-2 Symptom Table 2-2 Preventive Maintenance 6-1 Problems Carrier Transport 2-3 Maintenance Station 2-3 Operator Panel 2-3 Paper Feed 2-4 Power End-of-Forms Flag 4-6 Exit Roller 4-5 Front Cover 4-3, 4-5 Gear Plate Asm. 4-7 Idler Pulley 4-7 Ink Pad 4-3 X-1 - Lexmark Z31 Color Jetprinter | Service Manual - Page 60
Power Connector 4-7 Printhead Carrier Asm. 4-5 Sheet Feeder 4-4 Small Feed Rollers 4-5 Star Roller Asm. 4-6 System Board 4-4 S Safety Information vi Service Checks Carrier Transport 2-5 Maintenance Station 2-7 Paper Feed 2-8 Paper Path 2-10 Power 2-11 Print Quality 2-12 Start 2-1 Symptom Table (POST - Lexmark Z31 Color Jetprinter | Service Manual - Page 61
Lexmark Z31 Color Jetprinter (4099-001) Service Manual USA 12G1764 - Japan 12G178 August 1999 Reader Comment Form You may use this form to communicate your comments about this publication, with the understanding that Lexmark may use or distribute whatever information you supply in any way it - Lexmark Z31 Color Jetprinter | Service Manual - Page 62
NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO. 2659 LEXINGTON, KY POSTAGE WILL BE PAID BY ADDRESSEE LEXMARK INTERNATIONAL INC DEPARTMENT D22A BUILDING 032-2 740 WEST NEW CIRCLE ROAD LEXINGTON KY 40511 9954 Fold Here Tape Please Do Not Staple Tape
4099
Lexmark Z31 Color Jetprinter
Lexmark and Lexmark with diamond
design are trademarks of Lexmark
International, Inc., registered in the
United States and/or other countries.
• Index
• Safety and Notices
• Trademarks
• Start Diagnostics
™
• Table of Contents