Linksys SD208 Cisco Small Business Warranty (formerly Linksys) - Page 2

Q & A Q. What are the warranty and technical support periods for Cisco Small Business products? A. Table 1 shows warranty periods for Cisco Small Business products. Table 1. Covered Products and Warranty Periods Type of Product Covered Models Product Warranty Period Unmanaged switches SD2005, SD205, SD2008, SD208, SD216, SR2016, SR216, SR2024, SR2024C, SR224, SR224G, SR224R, SD208P Hardware: Limited lifetime Fans and power supplies: 1 year Smart switches SLM2005, SLM2008, SLM2024, SLM224G, SLM224G4PS SLM224G4S, SLM224P, SLM2048, SLM248G, SLM248G4PS, SLM248G4S, SLM248P 5 years* Fully managed switches SFE1000P, SRW2008, SRW2008MP, SRW2008P, SRW208, SRW208G, SRW208L, SRW208MP, SRW208P, SRW2016, SFE2000, SFE2000P, SGE2000, SGE2000P, SRW224G4, SRW224G4P, SRW224P, SRW2024, SRW2024P, SRW2048, SRW248G4, SRW248G4P, SPS208G-G5, SPS224G4-G5 5 years* Storage NSS2000, NSS2050, NSS6000, NSS6100, NSS4000, NSS4100, NSS3000, 3 years* NSS3100 Routers and wireless HGA7S, HGA9N, WAP200, WAP200E, WAP2000, WAP4400N, WET200, WRV200, WRV210, WAP4410N, WUSB200, RV016, RV042, RV082, RVL200, RVS4000, WRV54G WRVS4400N 3 years* Cameras, redundant power supplies, MFEFX1, MFELX1, MGBLH1, MGBSX1, MGBT1, RPS1000, WMP200, 3 years* transceivers, and adapters WPC200, WPC4400N, PVC2300, WVC200, WVC2300, WVC210, PVC300 Voice systems and phones SPA901, SPA921, SPA922, SPA941, SPA942, SPA962, SPA9000, SPA400 2 years** *Updated warranty period and coverage are effective on products purchased after September 1, 2007. ** Voice products updated warranty period and coverage are effective on products purchased after September 1, 2007. Technical support via telephone for Cisco Small Business products will be provided for the first 12 months following the date of purchase by the original end-user purchaser; thereafter, all technical support calls will be subject to a fee at the then-current rate. Q. How do I return my Cisco Small Business product? A. If you purchased your Cisco Small Business product from an authorized Cisco partner, contact the partner from which you purchased your product originally, and that partner will facilitate replacement. If you purchased your Cisco Small Business product from a retail store, you might be able to return it to the place where it was purchased. Every store has a return time period. If you return your Cisco Small Business product within the time period designated by the retail store, online store, or other reseller (typically 30 days), you might receive store credit or reimbursement, depending on that reseller's policy on returns and exchanges. Cisco is not responsible for in-store returns or exchanges. Q. My Cisco Small Business product is not working, and the deadline for the reseller return policy has passed. What should I do? A. Contact the Cisco Small Business Support Center during local business hours. Click here to see the Cisco Small Business Support Center contact information. Q. How will the Cisco Small Business Support Center help me? A. A Cisco support engineer will determine whether the difficulty is the result of the Cisco Small Business product, whether your product contains a defect, and whether your product is under warranty. If your product requires replacement, the engineer will provide a case number, which is used to create a return materials authorization (RMA) for the warranty return and replacement processes. © 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 2 of 4