Linksys SD208 Cisco Small Business Warranty (formerly Linksys) - Page 3

Q & A Q. What other support resources are available? A. The Cisco Small Business Support Community is a collaborative space for partners, customers, and Cisco to share their knowledge and expertise on small-business networking and communications. Many technical support questions have already been answered and are immediately available in the online knowledgebase. If you have a new issue, you can get input from your online colleagues around the world. Visit www.cisco.com/go/smallbizsupport. Q. Do I need to send the box, manuals, disks, and power adapter when returning the product to Cisco? A. Send only the defective unit and the power adapter. If your product includes a coupler or dongle, include these in your shipment. If your product is a kit and only one of the units is defective, put the model number of the particular unit you are shipping to Cisco on the RMA form. Q. Who is responsible for shipping? A. To Cisco: Cisco Small Business customers are responsible for shipping the defective unit to Cisco, including brokerage fees, taxes, customs fees, and duties incurred. From Cisco: Cisco is responsible for paying shipping charges. Q. What is the turnaround time for Cisco to return a replacement product? A. Typically, Cisco will ship a replacement product to the address you provide one to three business days after receiving and processing your defective product. Q. Can Cisco determine if my unit is under warranty from the product serial number or my registration of the product? A. No. Your product warranty depends on when you purchased your unit and whether you have a proof of purchase (receipt, invoice, or packing slip). The Cisco Small Business Support Center requires your proof of purchase in order to verify your product is under warranty. Q. How do I upgrade my Cisco Small Business product? A. Cisco does not offer refunds or product upgrades. Cisco will replace defective products under warranty for the same product only. Q. What is the procedure for a refund? A. Refunds are provided by the Cisco Small Business reseller within the period of time the reseller allows. Cisco does not provide refunds. There are no exceptions. Q. If I am located near Cisco, can I return my product in person? A. Cisco does not accept walk-ins. Cisco requires all returned merchandise to be shipped to Cisco. There are no exceptions. Q. Is damage from a thunderstorm covered under the Cisco Small Business warranty? A. The Cisco Small Business warranty does not cover natural disasters. Cisco recommends you plug your product into a surge protector before use. Q. After my unit is replaced, does my warranty start all over? A. No. Your warranty continues from the original date of purchase. © 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 3 of 4