Linksys WIP310 Cisco SPA9000 Voice System Administration Guide
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- Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 1
ADMINISTRATION GUIDE Cisco Small Business Pro SPA9000 Voice System Version 6.1 SPA9000 Voice System, SPA400 Internet Telephony Gateway with 4 FXO ports and SPA9XX IP Phones - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 2
, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 3
Voice Mail 22 Initial Installation, and Configuration 23 Chapter 2: Basic Administration of the SPA9000 24 Upgrading Firmware for the SPA9000 25 Connecting to the SPA9000 Administration Web Server 27 Saving or Discarding Changes SPA9000 27 Access Levels 28 Setting Passwords for User - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 4
Client Stations 39 Using the Interactive Voice Response Unit 40 Using the IVR Menu 40 Entering a Password through the IVR 45 Chapter 3: Configuring Your System for ITSP Interoperability 47 About the SPA9000 Voice System and SIP 47 Network Address Translation (NAT) and Voice over IP (VoIP - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 5
Contents Configuring Line Interfaces on the SPA9000 58 Configuring a Line Interface for ITSP Service 58 Configuring a Line Interface for a SPA400 (PSTN or Voice Mail) 60 Configuring Call Capacity for a Line Interface 63 Configuring Dial Plans 66 About Dial Plans 66 Editing Dial Plans 74 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 6
Utility Upgrading the Firmware for the SPA400 Configuring a SPA400 to Interoperate with the SPA9000 Configuring a SPA400 for PSTN Access Configuring a SPA400 for Voice Mail Service Voice Mail Capacity Configuring Local Voice Mail Service on a SPA400 Setting Up Voice Mail on Each Station Enabling - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 7
Prompt 134 Downloading Prompts 137 Writing an Auto Attendant Script 138 An Introduction to XML Scripting Grammar in AA Script Examples 138 Elements of XML Scripting Grammar 142 Auto Attendant XML Instructions Set 145 Entering an Auto Attendant Script 147 Configuring the DayTime - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 8
Features Using Configuration Profiles Client Auto-Configuration Manual Client Configuration Client Registration Using the Upgrade URL Using the Resync URL Using the Reboot URL Appendix B: SPA9000 Field Reference Router Tab Status page Wan Setup page Lan Setup page and Application page Voice tab Info - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 9
page SIP Page Provisioning page Regional page FXS 1/2 page Line 1/2/3/4 page Appendix C: SPA400 Field Reference Setup Basic Setup SPA9000 Interface Voice Voicemail Server Voicemail Users Administration Management Factory Default USB Setting Firmware Upgrade Reboot Status Gateway Event Logs Set Log - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 10
Appendix E: Glossary Appendix F: Acronyms Contents 278 281 SPA9000 Voice System Administration Guide viii - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 11
guide does not cover initial installation and configuration, SPA900 Series phone configuration, the Setup Wizard, or provisioning. See "Related Documentation" in Appendix D, on page 276. Audience This document is written for the following audience: • Service providers offering services using Cisco - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 12
. Please consult with the service provider for specific service parameters. Firmware This guide describes the features that are available in the following firmware releases (and higher versions). You can find all available firmware updates by going to Cisco.com and choosing Support. Or visit the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 13
web server and the Interactive Voice Response Unit. Chapter 3, "Configuring Your System for ITSP Interoperability" This chapter provides configuration details to help you to ensure that your infrastructure properly supports voice services. Chapter 4, "Configuring Phone Lines and Calling - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 14
the fields on each page Reference" of the SPA400 administration web server. Appendix D, "Where to Go From Here" This replaced with a literal value. • The name of a page, section, or field in the user interface Indicates code samples or system output. SPA9000 Voice System Administration Guide - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 15
Preface Finding Information in PDF Files The SPA9000 Voice System documents are published as PDF files. The a PDF file. STEP 1 Enter your search terms in the Find text box on the toolbar. NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If the Find tool does not - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 16
steps: a. Enter the text that you want to find. b. Choose All PDF Documents in. From the drop-down box, choose Browse for Location. Then choose the location on your computer or local network, and click and choose the options you want. d. Click Search. SPA9000 Voice System Administration Guide xiv - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 17
Preface STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear. For more information about the Find and Search functions, see the Adobe Acrobat online help. SPA9000 Voice System Administration Guide xv - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 18
uses standard TCP/IP protocols and can provide global connectivity through any Internet Telephony Service Provider (ITSP) that supports the Session Initiation Protocol (SIP). At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more SPA900 series IP phones. These devices are - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 19
SPA400 PSTN access, or SPA400 voice mail service. A different ITSP account can be configured on each line interface. If a service provider supplies a group of sequential direct inward dial (DID) phone numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all of the assigned numbers - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 20
interfaces on the SPA9000. The SPA400 has four ports for that can be connected to PSTN or ISDN lines. IP Phones and Accessories The SPA9000 Voice System supports any of the Cisco SPA900 Series SIP IP Phones, as well as the Cisco WIP310 Wireless IP Phone. NOTE This guide explains how to configure - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 21
not using VoIP services. The SPA9000 Voice System is deployed with a SPA9000 IP PBX, one SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice mail service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 22
and either needs no voice mail at all or has voice mail hosted by the ITSP. The SPA9000 Voice System is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 23
deployed with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail service, and another SPA400 unit for PSTN access with four FXO ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to the two phone ports on the SPA9000 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 24
unit for voice mail service, and another SPA400 for PSTN access with four FXO ports. In addition, this installation includes an ISDN Gateway for ISDN BRI access with four BRI ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax machines (not illustrated) can be connected to - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 25
Installation, and Configuration Cisco strongly recommends that you use the SPA9000 Voice System Installation and Configuration Guide to design your system, to prepare the site, to connect and configure your equipment, and to set up the essential calling features. By following the instructions in the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 26
Installation and Configuration Guide. See the following topics: • "Upgrading Firmware for the SPA9000," on page 25 • "Connecting to the SPA9000 Administration Web Server," on page 27 • "Saving or Discarding Changes SPA9000," on page 27 • "Access Levels," on page 28 • "Setting Passwords for User and - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 27
of the SPA9000 Upgrading Firmware for the SPA9000 2 Upgrading Firmware for the SPA9000 As needed, you can download new firmware and then install it on the SPA9000. STEP 1 Download the latest SPA9000 firmware from the following URL: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 28
upgrade, complete the following steps: a. Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). b. Review the Router > Status page. The Software Version field should show the firmware - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 29
of the phone and press **** on the keypad to access the IVR menu. Press 110# to hear the IP address. STEP 3 To view administrative features, click Admin Login and then click Advanced. By default, no password is required. For more information, see "Setting Passwords for User and Administrator - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 30
, connect to the administration web server. STEP 2 From the menu, choose File > Save As. STEP 3 Save the configuration as Web Page Complete. You can use the saved file to review the saved settings in all pages of the administrative GUI. NOTE To save a Telephone Configuration, first enter the IP - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 31
the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27.) STEP 2 Click Voice tab > System. STEP 3 In the System Configuration section, enter the Admin Password and the User Password, as needed. Up - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 32
web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27.) STEP 2 Click Router tab > Wan Setup. STEP 3 From the Connection Type drop-down list, choose Static IP. STEP 4 In the Static IP Settings area, enter the Static IP - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 33
Basic Administration of the SPA9000 Configuring Basic Settings 2 NOTE Do not use the date/time settings on the Voice > Regional page to set your system time. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 34
Saving Time Rule Follow this procedure to configure daylight saving time on your SPA9000 Voice System. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). STEP 2 Click - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 35
It is recommended that you leave the LAN and Application settings at the default values. Configuring Multicast Addressing and Group Paging For initialization and system updates, the SPA9000 communicates with all the client stations at once by using IP multicast. This method also is used in the group - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 36
reports this information to the requesting phone. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). STEP 2 Click Voice tab > SIP. STEP 3 Scroll down to the PBX Parameters - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 37
. The paged client stations can only listen to the call from the originator. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). STEP 2 Click Voice tab > SIP. STEP 3 Scroll - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 38
Configuring Basic Settings 2 STEP 4 Enter the correct multicast address in the Group Page Address field. Voice tab > SIP > PBX Parameters section NOTE The default the IP address of this PC on the Voice > System configuration, to a syslog server. The syslog messages can be accessed by reviewing - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 39
Basic Administration of the SPA9000 Configuring Basic Settings 2 Partners can download the Syslog Server for SPA Devices by going to Cisco Partner Central, Voice & Conferencing page, Technical Resources section. Use the following URL: /www.cisco.com/web/partners/sell/smb/products/ - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 40
information to reduce the length of the logs. EXAMPLES: • If you are troubleshooting a problem with line registration, select full to include the OPTION, NOTIFY, and REGISTER information in the logs. • If you are troubleshooting a call problem, select full excl. OPT|NTFY|REG. You do not need the OPT - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 41
page provides information about the client stations (IP phones), with hyperlinks to station configuration pages. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). STEP 2 To - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 42
To view the Telephone Configuration page for any station, click the hyperlink in the IP Address column. For information about the telephone configurations, see the Linksys Phone Administration Guide. Using the Interactive Voice Response Unit In addition to the administration web server, the SPA9000 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 43
, "Linksys configuration menu. Please enter option followed by the pound key or hang-up to exit." The IVR spells "S,T,A,T,I,C" if the setting is for a static IP address or "D,H,C,P" for a DHCP IP address. Requires password IVR announces the current IP address of the WAN port. SPA9000 Voice System - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 44
." Hang up the phone key when entering a after setting the IP address. decimal point. set this pad. Use the * (star) value. key when entering a decimal point. Requires password 140 None IVR announces the MAC address of SPA in hex string format. SPA9000 Voice System Administration Guide - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 45
> parameter. Set Primary DNS Server 161 Enter IP address Requires password using numbers on the telephone key pad. Use the * (star) key when entering a decimal point. Check 170 administration web server port None IVR announces the port that the web server is listening on. (Default is - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 46
hear "Option Successful." Hang up. Unit reboots and all "User Changeable" configuration parameters are reset to factory default values. This might include network and service provider data. Factory Reset of 73738 Unit WARNING: ALL NONDEFAULT SETTINGS WILL BE LOST! Enter 1 to confirm Enter * (star - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 47
of the SPA9000 Using the Interactive Voice Response Unit 2 NOTE The items marked with "Requires Password" only require a password if the Administrator password is set. Entering a Password through the IVR To input the password using the phone keypad, the following translation conventions apply - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 48
password value. • Saved settings take effect when the telephone is hung-up, and if necessary, the SPA9000 automatically reboots. STEP 2 After one minute of inactivity, the unit times out. The user needs to re-enter the configuration menu from the beginning by pressing * * * *. SPA9000 Voice System - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 49
to help you to ensure that your infrastructure properly supports voice services. • "About the SPA9000 Voice System and SIP," on page 47 • "Network Address Translation (NAT) and Voice over IP (VoIP)," on page 49 • "Firewalls and SIP," on page 54 • "Configuring SIP Timer Values," on page 55 About the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 50
4 SIP Proxy RTP 3 1 SIP Proxy SIP Proxy SIP UA Likewise, SIP requests and responses are exchanged to support outbound and inbound calls that are handled through the ITSP service. In Figure 2, "SPA9000 as a SIP Proxy for Internet Calls," UserA and UserB are client stations that are registered to - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 51
Configuring Your System for ITSP Interoperability Network Address Translation (NAT) and Voice over IP (VoIP) 3 Network Address Translation (NAT) and Voice over IP (VoIP) NAT is a function that allows multiple devices to share the same public, routable, IP address to establish connections over the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 52
functionality. STEP 1 Connect to the administration web server, and choose Admin access with Advanced settings. STEP 2 Click Voice tab > SIP. STEP 3 Scroll down to the NAT Support Parameters section, and then enter the following settings to support static mapping to your public IP address: • Handle - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 53
Network Address Translation (NAT) and Voice over IP (VoIP) Voice tab > Line N > NAT Settings 3 STEP 6 Click Submit All Changes. NOTE You also need to configure the firewall settings on your router to allow SIP traffic. See "Firewalls and SIP," on page 54. Configuring NAT Mapping with STUN If the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 54
Configuring Your System for ITSP Interoperability Network Address Translation (NAT) and Voice over IP (VoIP) 3 STEP 3 Scroll down to the NAT Support Parameters section, and then enter the following settings to enable and support the STUN server settings: • Handle VIA received: yes • Handle VIA - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 55
syslog server is configured and is ready to receive syslog messages. STEP 1 Make sure you do not have firewall running on your PC that could block the syslog port (port 514 by default). STEP 2 Connect to the administration web server, and choose Admin access with Advanced settings. STEP 3 To enable - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 56
to the NAT Support Parameters section. c. From the STUN Test Enable field, choose yes. STEP 5 To enable SIP signalling, complete the following task: a. Click Voice tab > Line N, where N represents the line interface number. b. In the SIP Settings section, choose full from the SIP Debug Option field - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 57
, if SIP requests are returned with an "invalid certificate" message, you may need to enter a longer SIP T1 retry value. To view the default settings or to make changes, open the Voice > SIP page, and scroll down to the SIP Timer Values section. . SPA9000 Voice System Administration Guide 55 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 58
FXS Ports," on page 57 • "Configuring Line Interfaces on the SPA9000," on page 58 • "Configuring Dial Plans," on page 66 • "Managing the Line Selection for Outbound Calls," on page 78 • "Managing Caller ID Settings for Outgoing Calls," on page 82 • "Call Forwarding Support on SPA9000," on page 82 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 59
be used to connect analog phones and fax machines to the SPA9000 Voice System. A port also can be configured for a Streaming Audio Server for Music On Hold. See Chapter 6, "Configuring Music on Hold." NOTE A fax machine can be connected to the Phone port of the SPA9000. Fax support through an ITSP - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 60
service: You can configure a line interface to register the SPA9000 with a SPA400 to support PSTN lines. • SPA400 voice mail service: You can configure a line interface to register the SPA9000 with a SPA400 to support voice mail server. This SPA400 should have no more than two PSTN lines connected - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 61
Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA9000 4 STEP 4 Enter the account information for your ITSP account: • User ID: The account number or logon name for your ITSP account (often the same as the phone number) • Password: The password for your - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 62
you have left the default settings in place, the Auto Attendant answers the call. You can then dial an extension number to verify that the call rings to the station. Configuring a Line Interface for a SPA400 (PSTN or Voice Mail) You can configure a line interface to register the SPA9000 to a SPA400 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 63
entry must exactly match the user ID on the SPA400 Setup > SPA9000 Interface page, User ID field. For more information, see "Configuring a SPA400 to Interoperate with the SPA9000," on page108. • Proxy: Enter the IP address of the SPA400. • Register Expires: 60 This setting ensures that the SPA9000 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 64
Configuring Line Interfaces on the SPA9000 4 STEP 5 Also in the Proxy and Registration section, enter the following settings to ensure that calls can be transferred and forwarded to the voice mail server: • Set VMSP Bridge to all (required if this line is being used for SPA400 voice mail service - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 65
Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA9000 SPA9000 Voice > Line 4 STEP 8 Click Submit All Changes. The SPA9000 device reboots. NOTE You need to configure the SPA400 with the corresponding settings. See "Configuring Local Voice Mail Service on a - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 66
Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA9000 4 Bandwidth Requirements and Call Capacity The available connection bandwidth determines the maximum number of simultaneous calls that the system can support with the appropriate audio quality. Before - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 67
Configuring Phone Lines and Calling Routing Behavior Configuring Line Interfaces on the SPA9000 4 Setting the Call Capacity Parameter You can set the maximum total number of incoming and outgoing calls on each line interface. The default value is unlimited. You can set a value from 1 to 15, or - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 68
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Configuring Dial Plans Dial plans determine how the digits are interpreted elements, which are individually matched to the keys that the user presses. NOTE White space is ignored, but may be used for readability. SPA9000 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 69
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Digit Sequence Function 0 1 2 3 4 5 6 7 8 9 0 Enter any of these characters to represent a key * # that the user must press on the phone keypad. x Enter x to represent any character on the phone keypad. [sequence - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 70
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Digit Sequence , (comma) ! (exclamation point) *xx S0 or L0 Function Enter a comma between digits to play an "outside line" dial tone after a user asterisk to allow the user entire set of xx Allows a user dial any three- - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 71
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 • Local dialing with seven-digit number EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, [2-9]xxxxxxxxx | 8, xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]111) 9, xxxxxxx After a user - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 72
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 • Blocked number EXAMPLE: ( [1-8]xx | 9, user to dial 0 for an operator. The second sequence allows the user to enter 411 for local information or 911 for emergency services. SPA9000 Voice System Administration Guide - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 73
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 Acceptance and Transmission the Dialed Digits When a user dials a series of digits, each sequence in the dial plan is tested as a possible match. The matching sequences form a set dial plan. The default value is 3 seconds - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 74
substitution, , then the user hears a reorder (fast set to 0 seconds, the call is transmitted automatically to the specified extension when the phone goes off hook. Enter this sequence in the Phone Dial Plan for Ext 2 or higher on a client station. SPA9000 Voice System Administration Guide - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 75
at least one digit sequence in the dial plan. Unless the user enters another digit within the specified number of seconds, the entry is evaluated. If it is valid, the call proceeds. If it is invalid, the call is rejected. The default value is 3 seconds. SPA9000 Voice System Administration Guide 73 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 76
this procedure to edit the system dial plan, which will be auto-provisioned to the first extension of each phone. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. STEP 2 Click Voice tab > SIP. SPA9000 Voice System Administration Guide 74 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 77
Configuring Phone Lines and Calling Routing Behavior Configuring Dial Plans 4 STEP 3 Scroll down to the PBX Phone Parameters section. SPA9000 Voice tab > SIP page: PBX Phone Parameters section STEP 4 Enter the digit sequences in the Dial Plan field. For more information and examples, see "Digit - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 78
Click Admin Login and then click Advanced. STEP 2 Click the PBX Status link near the top right corner or lower left corner of the page, to view the list of client stations. STEP 3 Click the hyperlink in the IP Address column for the first phone that you want to configure. The telephone configuration - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 79
Configuring Dial Plans 4 Entering the Line Interface Dial Plan This dial plan is used to strip steering digits from a dialed number before it is transmitted out to the carrier. STEP 1 Connect to the administration web server, and choose Admin access with Advanced settings. STEP 2 Click Voice - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 80
4 Managing the Line Selection for Outbound Calls When a user places an outbound call, the SPA9000 chooses a line based on the group membership of the station and the Call Routing Rule for the line interface. You can configure the settings to route calls through particular lines, based on factors - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 81
Configuring Phone Lines and Calling Routing Behavior Managing the Line Selection for Outbound Calls 4 Configuring a Call Routing Rule A Call interface is configured for a SPA400. • number-pattern: The dialed sequence that can use the specified lines • Other elements: • Enclose the entire call - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 82
call routing rule is effective if users understand that 9 is the steering digit for long distance (with Line 1 configured for the ITSP and its inexpensive long distance service) and that 8 is the steering digit for local calls (with Line 2 configured for a SPA400 that has local phone lines connected - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 83
• The user dials any four-digit number starting with 577. Entering a Call Routing Rule Use the following procedure to enter a call routing rule. STEP 1 Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. STEP 2 Click Voice tab > SIP. STEP - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 84
Configuring Phone Lines and Calling Routing Behavior Managing Caller ID Settings for Outgoing Calls 4 Managing Caller ID Settings for Outgoing Calls By default, outgoing calls through an ITSP line are identified by the User ID (usually the phone number) and Display Name of the selected line - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 85
Configuring Phone Lines and Calling Routing Behavior Call Forwarding Support on SPA9000 4 SPA9000 supports the call forward scenarios listed in the following table. Called Party Client station Client station Client station Client station External Caller Client station Client station External - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 86
Configuring Phone Lines and Calling Routing Behavior Call Transfer Support on SPA9000 4 Call Transfer Support on SPA9000 You can configure the bridge mode for call forward and call transfer. Call Forward Bridge Mode The normal way of performing the call forwarding operation is for the SPA9000 to - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 87
to receive a call, keep the default setting, aa, in the Contact List field on the Voice > Line N page, Subscriber Information section, for each line interface. For more information, see Chapter 7, "Configuring the Auto Attendant." Routing an Inbound Call to a Receptionist or Client Stations You can - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 88
to the voice mailbox for station 100, assuming that voice mail is configured. • Routing calls simultaneously to two or more stations EXAMPLE: 100, 104 An incoming call to any DID number on this line interface causes station 100 and station 104 to ring. Either station can answer the call. NOTE The - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 89
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 • Routing calls to a station and forwarding unanswered calls to voice mail EXAMPLE 1: 5300, cfwd=vm25300 An incoming call through this line interface causes station 5300 to ring. If there is no - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 90
Voice > SIP page, PBX Parameters section, SIP DIDN and SIP DIDN Param Name fields. For the first example above, these two fields are ignored; for the second example, SIP DIDN is set to TO Param and SIP DIDN Param Name is set to didn. The Contact List is used to route the calls to a client station - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 91
User 1 User 2 User 3 User 4 Support (hunt) group Be aware of the following factors: • Direct Inward Dialing requires network support for SIP trunking DID. • It is important that the DID number format match exactly the format of the number signaled in the SIP trunk. • Please check with your Service - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 92
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 EXAMPLE: 4085555550:aa| the local user-ID in outbound SIP requests, along with the display-name of the extension. • - The extension will not be alerted when there is an incoming call to the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 93
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with the Contact List 4 Entering a Contact List Rule Use the following procedure to enter a contact list rule. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. STEP 2 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 94
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with Hunt Groups 4 Managing Inbound Calls with Hunt Groups A Hunt Group is a group of client stations that are treated as one extension for the purpose of managing inbound calls. The client stations in the hunt group can - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 95
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with Hunt Groups 4 Syntax for Hunt Rules • Global Hunt Rule (SIP page > PBX Parameters section > Hunt Groups field) SYNTAX: extension:[name="name",]station[,station[,station [...]]],hunt=hrule[,cfwd=target] • Line-Specific - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 96
are ignored during hunting. Instead, the call forward settings in the Contact List are used. - You cannot forward from one hunt group to another hunt group. Examples for Hunt Rules • Contacting a group of stations simultaneously Global Rule: 500:name="Sales",101,102,103,hunt=al Line-Specific - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 97
If the call is unanswered, it cycles through the stations in random order. Each phone rings for 30 seconds (30). After 1 cycle is completed, an unanswered call is forwarded to the voice mail for station 100, where Line 2 is configured for the voice mail service (1,cfwd=vm2100). SPA9000 Voice System - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 98
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with Hunt Groups 4 • Resuming from a previous hunt with call forwarding to a receptionist Global Rule: 500:name="Scheduling",102,103,101,hunt=ne; 45;240,cfwd=100 Line-Specific Rule: 102,103,101,hunt=ne; 45;240,cfwd=100 An - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 99
the group name and dial the group. • Line-Specific Rule: From an external phone, such as a cellular phone, place a call to the phone number that is associated with the line interface. Verify that the call is routed according to the specified settings. SPA9000 Voice System Administration Guide 97 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 100
at another station. • Flashing Red Slowly: A call is on hold. • Solid Red: A call is active on this station. • All stations with a display can monitor the status of any SLA that is configured. The icon next to the line key will change to show ringing, off-hook, or busy "" until the phone is back - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 101
Configuring Phone Lines and Calling Routing Behavior Managing Inbound Calls with Shared Line Appearances 4 STEP 1 Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. STEP 2 Choose the client station that you want to configure: a. Click - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 102
: From the drop-down list, choose shared. - Short Name: Type the extension number that you entered as the Shared User ID for the extension. This extension number will appear on the phone display and in the Corporate Directory. SPA9xx Telephone Configuration: Ext: Line Key SPA9000 Voice System - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 103
Phone Lines and Calling Routing Behavior Managing Inbound Calls with Shared Line Appearances 4 STEP 5 If needed, configure additional line keys for the same SLA. STEP 6 Click Submit All Changes. STEP 7 Repeat this procedure for each phone that you want to configure with the SLA. SPA9000 Voice - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 104
of configuring and managing the SPA400 for PSTN access and voice mail service. The SPA400 provides a SIP-PSTN gateway for voice connectivity between the PSTN and the local client stations that are connected to the SPA9000. It also includes an integrated voice mail application that supports up - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 105
Admin, with no password. Then click OK. NOTE The user name must be entered exactly as shown: Admin. By default, no password is required, but a password can be set on the Administration > Management page. See "Managing Access to the SPA400 Web-Based Configuration Utility," on page106. SPA9000 Voice - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 106
user name, Admin, with no password. Then click OK. NOTE The user name must be entered exactly as shown: Admin. For information about access, refer to "Managing Access to the SPA400 Web-Based Configuration Utility," on page106. STEP 3 Click Setup tab > Basic Setup. STEP 4 Enter the following settings - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 107
you move among the pages. • After you submit changes in the SIP or Voice mail accounts settings, reboot the SPA400. TIP Before you make changes, save a copy of your current working configuration: 1. In Internet Explorer, connect to the administration web server. 2. Navigate to the page that has the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 108
to review the settings as needed. 5. Repeat these steps for each page, as needed. Managing Access to the SPA400 Web-Based Configuration Utility One log on can be established for access to the SPA400 web-based configuration utility. The default username of Admin can be changed, and a password can - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 109
to re-register with SPA400). Upgrading the Firmware for the SPA400 As needed, you can download new firmware and then install it on the SPA400. STEP 1 Download the latest SPA400 firmware from the following URL: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282414117 STEP 2 Connect to - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 110
the SPA9000 A SPA400 must be configured to register the SPA9000. To enable the interoperation of the two devices, you need to enter corresponding information on the SPA9000 Voice > Line page and on the SPA400 Setup > SPA9000 Interface page. For voice mail service, additional entries are needed on - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 111
appears, enter the user name and password. Then click OK. NOTE For more information about the administrator account, see "Managing Access to the SPA400 Web-Based Configuration Utility," on page106. STEP 3 Click Setup tab > SPA9000 Interface. STEP 4 Enter the following settings: • User ID: 9000 This - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 112
the SPA400 and Voice Mail Service Configuring a SPA400 to Interoperate with the SPA9000 5 • Leave the Session Timer fields at the default values: Enabled with 0 seconds in both Refresh Time fields. STEP 5 Click Save Settings at the bottom of the page. STEP 6 Click Setup tab > Voice. STEP 7 Enter - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 113
the PSTN, troubleshoot the phone wiring. • Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. Click Voice tab > Info. Scroll down to the Line 2 Status section, and verify that the Registration Status is Registered. STEP 12 Click Save Settings. NOTE If - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 114
2 FXO connections are required -OR- 2) More than 2 users commonly access voice mail at the same time. This section includes the following topics: • "Voice Mail Capacity," on page112 • "Configuring Local Voice Mail Service on a SPA400," on page113 • "Setting Up Voice Mail on Each Station," on page116 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 115
users. NOTE The settings on this page correspond to the settings on the SPA9000 Voice > Line page. See "Configuring a Line Interface for a SPA400 (PSTN or Voice Mail)," on page 60. SPA400 > Setup > Voicemail Server SPA9000 > Voice > Line N STEP 1 Connect to the SPA400 administration web server - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 116
to access voice mail on the voice mail server. SPA400 Setup > Voicemail Server: Voicemail Setting STEP 4 Click Save Settings. STEP 5 Configure the voice mail users (required): a. Click the Voicemail Users tab. b. Enable the voice mail accounts and enter the user's extensions and passwords: - Enable - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 117
Administering the SPA400 and Voice Mail Service Configuring a SPA400 for Voice Mail Service 5 NOTE Later you configure each client station for voice mail access to the mail boxes that you create on this page. STEP 6 Click Save Settings at the bottom of the page. STEP 7 Restart the SPA400 by - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 118
(See "Connecting to the SPA9000 Administration Web Server," on page 27.) STEP 2 Click the PBX Status link near the top right corner or lower left corner of the page. The screen lists each phone by Station Name and Extension number. SPA9000 PBX Status STEP 3 Find the phone that you want to configure - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 119
and Voice Mail Service Configuring a SPA400 for Voice Mail Service 5 STEP 4 To assign a station name, complete the following steps: a. Click the Phone tab. b. In the General section, type a name in the Station Name field. SPA9xx Telephone Configuration > Phone: General NOTE This setting assists - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 120
perform the following tasks: • Station Name: Verify that the station name appears on the phone display and in the list of stations on the PBX Status page. • Mailbox Status: Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. Click Voice tab > Line 2. In - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 121
not assigned to this station. Review the settings on the SPA400 Voice mail User page (see "Configuring Local Voice Mail Service on a SPA400," on page113) and the Phone configuration page (see "Setting Up Voice Mail on Each Station," on page116). • Busy Tone: A busy tone indicates a problem with the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 122
entered on the SPA400 Voice mail Settings page. If you followed the instructions in the procedure "Configuring a SPA400 to Interoperate with the SPA9000," on page108, you set 800 as the Mailbox Manage Number. • vmmN: Replace N with the number of the SPA9000 line interface (Line 1 ... Line 4) that - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 123
button, all the voice mail message for all users will be deleted. The deleted voicemail messages are not recoverable. STEP 1 Connect to the SPA400 administration web server. (See "Connecting to the SPA400 Administration Web Server," on page103.) STEP 2 Click Administration tab > USB Setting. SPA400 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 124
Partners can download the Syslog Server for SPA Devices by going to Cisco Partner Central, Voice & Conferencing page, Technical Resources section. Use the following URL: www.cisco.com/web/partners/sell/smb/products/ voice_and_conferencing.html#~vc_technical_resources STEP 1 Connect to the SPA400 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 125
SPA400 and Voice Mail Service Enabling Debugging on the SPA400 SPA400 Event Logs 5 STEP 4 Click Save Settings. NOTE As a best practice, enable logging only when needed, and disable logging when you finish the investigation. Logging information can impact system performance. STEP 5 Click Setup tab - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 126
Administering the SPA400 and Voice Mail Service Enabling Debugging on the SPA400 SPA400 Setup > Basic Setup 5 STEP 7 Start a command prompt on the PC, and run the system logging software. STEP 8 Run the scenario that causes the problem and when done, press CTRL+C in the command window to stop the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 127
music source, simply identify imusic as the MOH server for each IP phone. STEP 1 Use the phone menu to find the IP address of the phone: a. Press the Setup button on the phone keypad. b. Press 9 - Network, and then scroll down to 2- Current IP Address. SPA9000 Voice System Administration Guide 125 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 128
STEP 1 Before you begin, make sure that you have TFTP server software running on your computer. STEP 2 Start Internet Explorer, connect to the administration web server, and choose Admin access with Advanced settings. STEP 3 Click Voice tab > SIP. STEP 4 Scroll down to the Internal Music Source - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 129
the converted music file is named jazzmusic.dat, then you would enter the following URL: tftp://192.168.0.5:69/musicdir/ jazzmusic.dat STEP 6 Click Submit All Changes. The unit reboots. Then the unit downloads the file and stores it in flash memory. Configuring a Streaming Audio Server This section - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 130
SAS line can be set up to refresh each streaming audio session periodically using a SIP re-INVITE message, which detects if the connection to the caller line does not ring for incoming calls even if the attached equipment is on-hook. • If no calls are in session, battery is removed from tip-and-ring - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 131
source (a CD player or iPod, for example) and an FXS port. STEP 2 Start Internet Explorer, connect to the administration web server, and choose Admin access with Advanced settings. STEP 3 Configure the FXS port: a. Click Voice tab > FXS N, where N represents the number of the FXS port where you - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 132
the window for the Telephone Configuration page. h. Repeat this step to configure each phone, as needed. 6 Using the IVR with an SAS Line The IVR can still be used on an SAS line, but the user needs to follow the following steps: STEP 1 Power off the SPA9000. STEP 2 Connect a phone to the port and - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 133
and Weekend/Holiday Auto Attendants," on page148 • "Configuring Dial Plans for the Auto Attendant," on page150 How the Auto Attendant Works The Auto Attendant (aa) is an internal service within the SPA9000. This service answers calls and plays pre-recorded voice messages that offer a menu of choices - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 134
parameter is configured on the Voice > Line N page, Subscriber Information section, Contact List field. For more information, see "Managing Inbound Calls with the Contact List," on page 85. • Recorded Prompts. The Auto Attendant plays prompts to assist the users. The system includes a set of pre - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 135
Attendant Prompt," on page134 • "Downloading Prompts," on page137 Using Pre-Recorded replace the pre-recorded prompts with your own recordings, and you can add up to six additional recordings. For example, you may want to change the default prompt, Prompt 1, to greet callers with your company name - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 136
when a factory reset is performed on the SPA9000. STEP 1 Connect an analog phone to the Phone 1 or Phone 2 port of the SPA9000. STEP 2 Press the star key (*) four times: **** The IVR plays the following prompt: Linksys configuration menu. Please enter the option followed by the # (pound) key - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 137
Configuring your party's extension, you may enter it now." "Your call has been forwarded." "Not a valid extension, please try time. For our company location, press 1. For travel support, press 2. For sales, press 3. Otherwise, please stay on the line for Voice System Administration Guide 135 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 138
Configuring the Auto Attendant Working with the Auto Attendant Greetings 7 Using the IVR Prompts to Change Recordings The IVR prompts guides you through the process of recording, erasing, and changing greetings. Refer to the following illustration. Figure 1 IVR Prompt Menu Call Flow User enters - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 139
given URL, the download is not performed. If the prompt file name is none, the corresponding prompt currently saved in the flash is erased. The default value is blank. STEP 1 Connect to the administration web server, and choose Admin access with Advanced settings. STEP 2 Click Voice tab > SIP. STEP - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 140
Configuring the Auto Attendant Writing an Auto Attendant Script STEP 5 Click Submit All Changes. 7 Writing an Auto Attendant Script The SPA9000 AA allows users to define the AA instructions Calls to Any Extension Number (Default AA Script 1) In this example, the business is using the default - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 141
again. If the dialed digits match the dial plan, the Auto Attendant plays Prompt 2 (Your call has been forwarded.) The call is transferred to the extension number that the user entered. The - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 142
Configuring the Auto Attendant Writing an Auto Attendant Script 7 Example 2: Routing Calls with a Departmental Sub-Menu In this example, the business wants to expedite the handling of sales calls. A custom prompt is used to give special instructions about calls is given the name "DIR" for - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 143
Configuring the Auto Attendant Writing an Auto Attendant Script 7 Script Elements - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 144
Configuring the Auto Attendant Writing an Auto Attendant Script 7 Script Elements " Purpose If the user input matches the dial plan, - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 145
attribute is set to T, the Auto Attendant plays the menu prompt after playing the prompt specified in the dialog and ignores the action instruction. If the value is F, the Auto Attendant executes the action instruction. The default value of the repeat attribute is F. SPA9000 Voice System - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 146
to the target. EXAMPLE Outband DTMF (INFO/AVT) is recognized by Auto Attendant. To enable the recognition of inband DTMF, go to the Voice > SIP page, Auto Attendant Parameters section, and set AA Decode Inband DTMF to - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 147
2 parameter found on the Voice - SIP screen of the administration web server. noinput When specified, the Auto Attendant executes the specified audio and action instructions if the user does not input any digits in seconds. If the repeat attribute is set to "T", then the Auto Attendant - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 148
Configuring the Auto Attendant Writing an Auto Attendant Script 7 Instruction Description Syntax and Example(s) match Upon a match between the user input and the dial plan, the Auto Attendant transfers to the corresponding and execute the corresponding audio and/or action instructions. - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 149
Configuring the Auto Attendant Writing an Auto Attendant Script 7 Instruction Description Syntax Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). STEP 2 Click Voice tab > SIP - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 150
of 0 seconds, and no start or end time. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). STEP 2 Click Voice tab > SIP. STEP 3 Scroll down to the Auto Attendant Parameters - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 151
the Auto Attendant Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants 7 STEP 5 To set up the NightTime Auto Attendant, complete the following tasks: • NightTime AA: Choose yes from the drop-down list. • NightTime AA Script: Choose 1, 2, or 3 from the drop-down list. • DayTime - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 152
1, Default AA Dial Plan 1: (10x|xxx.) EXAMPLE 2: (|408555xxxx|xxxxx)", "(|||xxxxx) In this example, when the user inputs DTMF digits, AA parses them using the dial plan first, then the parsing result is directed to the AA script menu instruction. SPA9000 Voice - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 153
• "Configuring the SPA9000 and SPA9xx Call Progress Tones," on page154 • "Localizing the SPA400 Voice Mail Prompts," on page160 • "Localizing the SPA400 Call Disconnect Tones," on page161 • "Localizing the SPA400 Caller ID Method," on page163 NOTE For instructions about localizing the phone display - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 154
files on a TFTP/HTTP/HTTPS server. STEP 3 To configure the SPA9000 to download the files from the server, complete the following tasks: a. Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. b. Click Voice tab > the SIP tab. c. Scroll - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 155
boots up. If a prompt has already been downloaded from the given URL, the download is not performed. STEP 5 To verify that the prompts are localized, make a call to the Auto Attendant. From an internal phone, you can press the Setup button, then press 1 - Directory, then 2 Corporate Directory - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 156
the users. You can configure your SPA9000 and your SPA9xx phones to use the appropriate call progress tones for your region. STEP 1 Localize the tones for the SPA9000: a. Start Internet Explorer, and then enter the IP address of the SPA9000. Click Admin Login and then click Advanced. b. Click Voice - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 157
phones: a. Click the PBX Status link. b. Find the phone that you want to configure, and then click the hyperlink in the IP Address column. c. Click Regional. d. In the Call Progress Tones section, enter the values from Table 2, 'SPA9000 Call SPA9000 Voice System Administration Guide 155 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 158
Configuring the SPA9000 and SPA9xx Call Progress Tones 8 Ring Back Tone Busy Tone Call Waiting Tone Confirm Tone France Dial Tone Outside Dial Tone Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call 425@-16;10(*/0/1) SPA9000 Voice System Administration Guide 156 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 159
Localization Configuring the SPA9000 and SPA9xx Call Progress Tones 8 Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call Waiting Tone Confirm Tone Italy Dial Tone Outside Dial Tone Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call Waiting Tone - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 160
Configuring the SPA9000 and SPA9xx Call Progress Tones Norway Dial Tone Outside Dial Tone Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call 425@-10;*(.2/.2/1,.2/.2/1,.2/.6/1) 425@-10;*(.2/.2/1,.2/.6/1) 425@-10;*(1.5/3/1) SPA9000 Voice System Administration Guide 8 158 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 161
Configuring the SPA9000 and SPA9xx Call Progress Tones 8 Busy Tone Call Waiting Tone Confirm Tone Sweden Dial Tone Outside Dial Tone Prompt Tone Reorder Tone Off Hook Warning Tone Ring Back Tone Busy Tone Call /1) 400@-20;30(0.1/2/1) 400@-16;1(20/0/1) SPA9000 Voice System Administration Guide 159 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 162
Voice Mail Prompts By default, the voice mail system is configured for the English language. You can localize the system by downloading and installing the appropriate language files for your region. STEP 1 Download the necessary language files from Cisco select the Use folder names check box, and - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 163
doing any upgrades. f. Move the new sounds folder into spa400vm\var\lib on the USB drive. When the Confirm Folder Replace window appears, click Yes to All. g. Remove the USB drive from the PC and insert it into the SPA400. h. Power on the SPA400. STEP 4 Place a test call to the voice mail system - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 164
350 225 525 2 STEP 1 Start Internet Explorer, enter the IP address of the SPA400, and log on. STEP 2 Click the Tone tab. SPA400 Tone page STEP 3 Enter the appropriate settings for your country, as listed in Table 3, 'SPA400 Call Processing Tones. SPA9000 Voice System Administration Guide 162 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 165
to identify the caller ID method to use in your country. STEP 1 Click Setup tab > Voice. STEP 2 Scroll down to the Line Settings section. STEP 3 From the Caller Id and CP Tone Method drop-down list, choose your region. SPA400 Setup tab > Voice page SPA9000 Voice System Administration Guide 163 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 166
In the rest of Europe, choose European (FSK). STEP 4 Click Save Settings. STEP 5 To restart the SPA400, complete the following tasks: a. Click a call from outside to any of the PSTN lines connected to the SPA400 (make sure that CID is enable in your PSTN line). In the ringing SPA phone display - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 167
page165 • "SPA9000 Architecture," on page170 • "SIP-NAT Interoperation," on page172 • "Advanced Call Control and Routing," on page173 • "Configuring Vertical (Supplementary) Service Codes," on page173 • "Advanced Topics for SPA400 Voice Mail Service," on page178 • "Remote Provisioning Features," on - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 168
SIP UA 2 4 SIP Proxy RTP 3 1 SIP UA SIP Proxy SIP Proxy NOTE In this manual, the term client station is used to describe any SIP UA (including IP phones) that registers with the SPA9000. In a SIP VoIP network, when the SIP proxy receives a request from a client station (UAS) for a connection - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 169
(WAN) Interface SPA9000 SIP Proxy with media proxy enabled ITSP When a user picks up the handset in an SPA9000 Voice System, the SPA9000 collects DTMF digits from a touchtone analog telephone or the locally connected SPA900 Series IP phones. Unless the call is for a local client station, the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 170
To enable the media proxy, go to the Voice > SIP page, PBX Parameters section, and set the Force Media Proxy parameter to True. With the media proxy enabled, when UserA calls User C, the SPA9000 still acts as the SIP proxy and forwards the request to the SIP server on the ITSP. However, even after - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 171
Gateway UserD UserA UserB PSTN 1 to 4 DID lines SPA400 SIP-PSTN Gateway Switch Internet (WAN) Interface SPA9000 SIP Proxy The SPA400 then converts the SIP and RTP packets it receives from UserA and the signals it receives from the PSTN switch. SPA9000 Voice System Administration Guide 169 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 172
1, 2, 3, and 4. Each line can be configured with the same or a different ITSP. Each SPA400 also occupies one line interface. The SPA9000 has five internal clients that register implicitly with the internal SIP proxy: • FXS1 (fxs1) • FXS2 (fxs2) • Call Park (callpark) • Auto-Attendant (aa) • Internal - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 173
can handle up to 10 concurrent calls. Allows configuration and monitoring of the SPA9000. Each FXS port can be connected to analog phones, fax machine, or an external music source. Each port can support up to two calls simultaneously. The FXS ports can only register to the internal proxy server. The - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 174
eliminates the need to modify the SIP message from the UAC. The SPA9000 system must substitute the private IP address information with the proper external IP address/port in the mapping chosen through the mapping to extend its validity as necessary. SPA9000 Voice System Administration Guide 172 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 175
call return. The SPA9000 Voice System is pre-configured with default star codes, but you can customize them for your site. The codes are automatically appended to the dial plan. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 176
Advanced Topics in SPA9000 Administration Advanced Call Control and Routing A SPA9000 Voice > Regional: Vertical Service Activation Codes, Announcement Codes STEP 4 Edit the codes, as needed. STEP 5 If desired, enter referral services and feature call services codes. For more information, see - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 177
. For each group, the administrator also defines the preferred line interfaces, in order. Call Routing Group Membership Every station belongs to one or more of the following call routing groups: • Default Group: The Default Group includes any station that is not assigned to another group. USE CASE - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 178
Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). STEP 2 Click Voice tab > SIP. STEP 3 Scroll down to the PBX Parameters section. STEP 4 In the Group 1 User ID field, or other desired Group User ID field, enter the user IDs for the stations - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 179
codec per call, the phone user enters the code before entering the telephone number. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the SPA9000 Administration Web Server," on page 27). STEP 2 Click Voice tab > Regional - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 180
same as the line interface user-ID. Three parameters must be configured on the SPA9000 for each line to support these operations: , , and . NOTE The mailbox ID should be set to the extension number. Voicemail service may be offered by - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 181
Administration Advanced Topics for SPA400 Voice Mail Service A How Voicemail Works When a user checks voicemail from a client station, the SPA9000 sends an INVITE on its behalf to the configured . For example: INVITE sip:mailbox-manage-url SIP/2.0 Via: SIP/2.0/UDP 192.168.2.205 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 182
Voice Mail Service A Checking Voicemail from an External Number The Internet voicemail service provider (IVMSP) may have an external number for their subscribers to call syntax. For information about configuring the Auto-Attendant, refer to Chapter 7, "Configuring the Auto Attendant." Depositing - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 183
by the SPA9000. If an EXT-To-DID mapping exists for the calling extension on the line interface, the user-ID and display name fields of the FROM header is replaced by, respectively, the mapped DID number and the display name assigned to the phone. Furthermore, if an EXT-To-DID mapping exists for the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 184
in SPA9000 Administration Advanced Topics for SPA400 Voice Mail Service A Subscribing to Voicemail Notification The SPA9000 Call-ID: [email protected] CSeq: 537 NOTIFY Expires: 30 Event: message-summary User-Agent: ITSP/Voicemail-Server Content-Length: 0 Messages-Waiting: yes Voice - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 185
to the device via TFTP, HTTP, or HTTPS. Using Configuration Profiles The SPA9000 accepts configuration profiles in XML format, or alternatively in a proprietary binary format, which is generated by a profile compiler tool available from Linksys. The SPA9000 supports up to 256-bit symmetric - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 186
factory default state can be automatically provisioned by the SPA9000 by following the flow chart shown in Figure 5 "Unprovisioned Client Station Acquiring a Configuration Profile" on page185. When the SPA9000 receives a request for /cfg/init_$MA.xml, it automatically assigns the next available user - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 187
Features A Figure 5 Unprovisioned Client Station Acquiring a Configuration Profile DHCP Request Yes Option 66? /spa$PSN.cfg No Look For Config Server Request /cfg/init_$MA.xml Request /cfg/generic.xml To add a new IP phone to the SPA9000, connect the IP phone to the QoS switch to which - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 188
> next-available-user-id client-station-mac-address 1 10 tftp://spa-9000-ip-address:69/cfg/ generic.xml - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 189
is configured on the SPA9000. phone-ext-password value configured on the SPA9000. spa-9000-admin-passwd value configured on the SPA9000. spa-9000-multicastaddress value configured on the SPA9000. Client stations download spa$PSN.cfg and - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 190
station to make calls unless it is registered. If the client station is configured with Station Name, it should include a P-STATION-NAME header in the REGISTER request. Following is an example where User-A has been assigned a primary extension of 5031. REGISTER sip:192.168.0.1:6060 SIP/2.0 Via: SIP - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 191
field on the Voice > Provisioning page must be set to Yes. SYNTAX: http://spa-ip-addr/admin/upgrade?[protocol://][servername[:port]][/firmware-pathname] EXAMPLE: http://192.168.2.217/admin/upgrade?tftp:// 192.168.2.251/spaconf.cfg Both HTTP and TFTP are supported for the upgrade operation. • If no - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 192
profile-pathname] EXAMPLE: http://192.168.2.217/admin/resync?tftp:// 192.168.2.251/spaconf.cfg • If no parameter follows /resync?, the Profile Rule setting from the Provisioning page is used. • If no protocol is specified, TFTP is assumed. If no server-name is specified, the host that requests the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 193
This appendix describes the fields on each page of the SPA9000 administration web server. After you connect to the SPA9000, you can use the following tabs to open the modules of the application: • "Router Tab," on page191 • "Voice tab," on page197 Router Tab After you click the Router tab, you - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 194
that the SPA9000 is licensed for up to 16 users; if this field is blank, install firmware version 5.2.5 or higher. Router tab > Status page > System Status section Current Time Elapsed Time Wan Connection Type Current IP Host Name Domain Current Netmask Current Gateway Primary DNS Secondary DNS - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 195
Broadcast Pkts Dropped Broadcast Bytes Dropped Current Settings section," on page196 • "VLAN Settings section," on page196 Router tab > Wan Setup page > Internet Connection Settings section Connection Type IP address assignment scheme, static or DHCP. SPA9000 Voice System Administration Guide - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 196
when DHCP is disabled. Default: 255.255.255.0 The default gateway used by SPA9000 when DHCP is disabled. Default: 0.0.0.0 Router tab > Wan Setup page > PPPoE Settings section PPPoE Login Name PPPoE Login Password PPPoE Service Name The account name assigned by the ISP for connecting on a Point-to - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 197
by the SPA9000. Default: parallel Primary NTP Server The IP address or name of the primary NTP server Secondary NTP Server The IP address or name of the secondary NTP server DHCP IP Revalidate Timer: Router tab > Wan Setup page > MAC Clone Settings section Enable MAC Clone Service Cloned MAC - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 198
Settings section Enable VLAN VLAN ID Enable voice data to be tagged with the defined VLAN ID. NOTE Choose yes If your SPA9000 is connected to a switch that uses VLAN tagging. The VLAN tag for the VLAN to which the SPA9000 is assigned Router tab > Lan Setup page and Application page NOTE Linksys - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 199
page," on page 251 Voice tab > Info page You can use the Info page to view information about the FXS devices and the line interfaces. This page includes Status section," on page 200 Voice tab > Info page > Product Information section Product Name Serial Number Software Version Hardware Version - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 200
example, 25 days and 18:12:36 Voice tab > Info page > FXS 1/2 Status section Hook State Message Waiting Call Back Active Last Called Number Last Caller Number Call 1/2 State Call 1/2 Tone Call 1/2 Encoder The readiness of the device that is connected to the corresponding Phone port on the SPA9000 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 201
Yes or No Call 1/2 Callback Indicates whether the call was triggered by a call back request Call 1/2 Peer Name Name of the peer, internal station name if local phone, or name acquired from caller-ID Call 1/2 Peer Phone Phone number of the other phone involved in the call, either the extension - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 202
example: Factory Default Voice tab > System page You can use the System page to set up restricted access domains, manage web access to the sPA9000, set the logon passwords, and manage system log settings and debugging. This page includes the following sections: • "System Configuration section," on - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 203
SPA9000 Field Reference Voice tab B Voice tab > System page > System Configuration section Restricted Access Domains Enable Web Admin Access Admin Passwd User Password Define up to five IP addresses or fully qualified domain names to identify the domains in which the SPA9000 is allowed to - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 204
• "Auto Attendant Parameters section," on page 218 • "PBX Phone Parameters section," on page 222 Voice tab > SIP page SIP Parameters section Max Forward Max Redirection Max Auth SIP User Agent Name SIP Max Forward value, which can range from 1 to 255. Default: 70 Number of times an invite can be - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 205
Voice tab B SIP Server Name SIP Reg User Agent Name SIP Accept Language DTMF Relay MIME Type Hook Flash MIME Type Remove Last Reg Use Compact Header Escape Display Name Server header used in responses to inbound responses. Default: $VERSION User-Agent name to be used in a REGISTER request - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 206
marker bit set for each DTMF event. Default: yes The lowest TCP port number that can be used for SIP sessions. Default: 5060 The highest TCP port number that can be used for SIP sessions. Default: 5080 Voice tab > SIP page SIP Timer Values (sec) section SIP T1 SIP T2 SIP T4 SIP Timer B SIP Timer - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 207
value is larger than this setting, the maximum value is used. Reg Retry Intvl Default: 7200 Interval to wait before the SPA9000 retries registration after failing during the last registration. Reg Retry Long Intvl Default: 30 When registration fails with a SIP response code that does not match - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 208
the exponential back-off feature) Voice tab > SIP page Response Status Code Handling section The RSC handling defines the behavior of the user audio tones played under specific conditions signaled by the network, such as congestion, queuing, etc. The default settings (blank) are adequate is most - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 209
must be a multiple of 0.01 seconds. Default: 0.030 Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the SPA9000 terminates the call. If value is set to 0, the SPA9000 ignores the limit on ICMP errors. Default: 0 SPA9000 Voice System Administration Guide 207 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 210
no RR. The SDES contains CNAME, NAME, and TOOL identifiers. The CNAME is set to @, NAME is set to (or Anonymous if user blocks caller ID), and TOOL is set to the Vendor/Hardware-platform-software-version (such as Linksys/SPA9000-1.0.31(b)). The NTP timestamp used in - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 211
Voice tab B • Dynamic Payloads: The configured dynamic payloads are used for outbound calls only where the SPA9000 presents the SDP offer. For inbound calls with a SDP offer, the SPA9000 follows the caller dynamic payload type assignments. • Codec Names: The SPA9000 uses the configured codec names - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 212
used in SDP. Default: G.729a G729b Codec Name G.729b codec name used in SDP. G723 Codec Name Default: G.729ab G.723 codec name used in SDP. Default: G.723 EncapRTP Codec Name EncapRTP codec name used in SDP. Default: encaprtp Voice tab > SIP page NAT Support Parameters section Handle VIA - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 213
messages. If 0.0.0.0 is specified, or the field is left blank, no IP address substitution is performed. NOTE You must also configure port forwarding for SIP [5060-5063] and RTP [16384-16482] when using the EXT IP field, or phone users may experience one-way audio because the RTP stream will not find - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 214
Proxy Network Interface Description This setting tells the SPA9000 how the client stations are connected. Choices: {LAN, WAN}. The SPA9000 communicates with client stations via the selected interface only. Default: WAN Proxy Listen Port NOTE For optimum voice performance, Linksys Engineering and - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 215
SPA9000 Field Reference Voice tab B Force Media Proxy Proxy Debug Option Forces external client stations to use the SPA9000 Media Proxy when exchanging RTP traffic with external peers. Linksys recommends using a relatively small value, such as 60 or 120. Default: no Controls what SIP messages to - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 216
SPA9000 Field Reference Voice tab B Call Routing Rule Call Park MOH Server Call Park DLG Refresh Intvl Default Group Line Group 1/2/3/4 User ID Special dial plan that determines which line interfaces can be used for an external outbound call request from client station based solely on the target - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 217
DID number for an incoming INVITE to a line interface. The choices are: TO UserID-The user-id field of the TO header TO Param-A parameter in the TO header with the name specified in , such as didn=1234 Default: TOUserID Parameter name to indicate the DID number in an incoming - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 218
file to be used by the parking lot. The format is: [tftp://]server-ip-addr[:port]/path TFTP is the only protocol supported for music download. Default port is 69. Changing the value of this parameter from the web interface triggers a graceful reboot of the SPA9000. If a valid entry is specified - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 219
Field Reference Voice tab B Internal Music Script Script that tells the SPA9000 how to play the downloaded music file, in the format [section[,section[,...]]], where: section = [[n](start/end[/pause])][pause2] n = number of times to repeat the section before moving to the next section. Default - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 220
Voice tab B Voice tab > SIP page Auto Attendant Parameters section AA Dial Plan 1 Dial Plan 1 to be used in an AA script. Example: . AA Dial Plan 2 Default Default: (x|xxx.) AA script. See Chapter 7, "Configuring the Auto Attendant", for the complete syntax. Default: - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 221
SPA9000 Field Reference Voice tab B DayTime Answer Delay Number of seconds before the AA answers when operating in the daytime mode. Nighttime AA Default: 12 To enable the nighttime Auto-Attendant, select yes. Otherwise, select no. NightTime AA Script Default: no Specifies which AA script (1, - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 222
, Low Bit Rate}. Low Bit Rate refers to the selected . If is none, G711u is the preferred codec also. Default: G711u AA User Pref Codec Only Forces the AA to use the preferred codec only. Default: no SPA9000 Voice System Administration Guide 220 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 223
SPA9000 Field Reference Voice tab B AA Prompts URL Script Instructs the SPA9000 to erase or download user-recorded prompt files from a TFTP/HTTP/HTTPS server. These files must be encoded in G711u, size less than 60 seconds, with the header removed. The sum of the prompt files - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 224
are allowed to register without being challenged by the SPA9000. Default: blank Upgrade rule for all the client stations. For example: tftp://192.168.2.207/$PN.bin Note that the $PN macro is expanded to the product name of the client requesting the firmware. This allows upgrading phone clients with - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 225
-assigned IP address that is not fixed. Make sure that the phones have a compatible firmware that understands that LVS_PROXY is a special hostname. For SPA-941/942/921/922/901, use 4.1.12 or later; for SPA-841, use 3.1.6(KS) or later. Enables or disables the Computer Telephone Interface feature - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 226
only to service providers who are registered with Linksys. Voice tab > Regional page You can use the Regional page to customize the tones and ring patterns, vertical service activation codes (star codes) and announcement codes, codec selection codes, and other regional settings such as time - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 227
in the dial plan. Default: 420@-16;10(*/0/1) Prompts the user to enter a call forwarding phone number. Default: 520@-19,620@-19;10(*/0/1+2) Played when a 486 RSC is received for an outbound call. Default: 480@-19,620@-19;10(.5/.5/1+2) Played when an outbound call has failed or after the far end - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 228
error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen. Default: 985@-16,1371@-16,1777@-16;20 the conversation. Default: 397@-19,507@-19;15(0/2/0,.2/.1/1,.1/2.1/2) Played when a feature is implemented. Default: 350@-16;*(.1/.1/1) Voice tab > - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 229
(.2/.4,.2/.4,.2/4) Cadence script for distinctive ring 7. Default: 60(.4/.2,.4/.2,.4/4) Cadence script for distinctive ring 8. Default: 60(0.25/9.75) Cadence script for distinctive ring 9. Default: 60(.4/.2,.4/2) Voice tab > Regional page Distinctive Call Waiting Tone Patterns section CWT1 Cadence - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 230
(.3/9.7) Voice tab > Regional page Distinctive Ring/CWT Pattern Names section Ring1 Name Ring2 Name Ring3 Name Ring4 Name Ring5 Name Ring6 Name Ring7 Name Ring8 Name Ring9 Name Name in an INVITE's Alert-Info Header to pick distinctive ring/ CWT 1 for the inbound call. Default: Bellcore-r1 Name in - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 231
Frequency of the ringing signal. Valid values are 10-100 (Hz). Default: 0 Ringing voltage. 60-90 (V). Default: 85 Frequency script of the call waiting tone. All distinctive CWTs are based on this tone. Default: 440@-10 Voice tab > Regional page Control Timer Values (sec) section Hook Flash Timer - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 232
for connected and idle state) and the CPC feature should be used instead. Without CPC enabled, reorder tone is played after a configurable delay. If CPC is enabled, dial tone is played when tip-to-ring voltage is restored Resolution is 1 second. Default: 2 SPA9000 Voice System Administration Guide - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 233
still off-hook. CPC is disabled if this value is set to 0. Range: 0 to 1.000 second. Resolution is 0.001 second. Default: 0 (CPC disabled) Voice tab > Regional page Vertical Service Activation Codes section NOTE Vertical Service Activation Codes are automatically appended to the dial-plan. There - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 234
for the next call. Block CID Act Code Default: *70 Blocks caller ID on all outbound calls. Block CID Deact Code Default: *67 Removes caller ID blocking on all outbound calls. Block CID Per Call Act Code Default: *68 Blocks caller ID on the next outbound call. Default: *81 SPA9000 Voice System - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 235
the next outbound call not secure. (It is redundant if all outbound calls are not secure by default.) Conference Act Code Default: *19 If this code is specified, the user must enter it before dialing the third party for a conference call. Enter the code for a conference call. SPA9000 Voice System - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 236
code. Toggles the line to a fax machine. Referral Services Codes Default: #99 These codes tell the SPA9000 what to do when the user places the current call on hold by hook flash and is listening to the second dial tone. One or more *codes can be configured into this parameter, such as *98, or *97 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 237
not to be followed by a phone number, such as *73 to cancel call forwarding, do not include it in this parameter. In that case, simple add that *code in the dial plan and the Linksys ATA send INVITE *73@..... as usual when user dials *73. Default: *03 SPA9000 Voice System Administration Guide 235 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 238
associated call. Default: *027111. Makes this codec the preferred codec for the associated call. Default: *01723. Makes this codec the only codec that can be used for the associated call. Default: *02723. Makes this codec the preferred codec for the associated call. Default: *0172616. SPA9000 Voice - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 239
0272640. Makes this codec the preferred codec for the associated call. Default: *01729. Makes this codec the only codec that can be used for the associated call. Default: *02729. Voice tab > Regional page Miscellaneous section Set Local Date (mm/dd) Sets the local date (mm stands for months and dd - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 240
Reference Voice tab B Time Zone FXS Port Impedance Daylight Saving Time Rule Selects the number of hours to add to GMT to generate the local time for caller ID generation. Choices are GMT-12:00, GMT-11:00,..., GMT, GMT+01:00, GMT+02:00, ..., GMT+13:00. Default: GMT-08:00 Sets the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 241
to -12.000. The Call Progress Tones and DTMF playback level are not affected by the . Default: -3 Local DTMF playback level in dBm, up to one decimal place. Default: -16.0 Local DTMF playback duration in milliseconds. Default: .1 SPA9000 Voice System Administration Guide 239 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 242
(N.Amer, China) The SPA9000 supports bell 202 and v.23 standards for caller ID generation. Select the FSK standard you want to use, bell 202 or v.23. Default: bell 202 Select the method you want to use, Default or Sweden default. Default: Default SPA9000 Voice System Administration Guide 240 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 243
B More Echo Suppression Enable or disable more echo suppresion. Default: no Voice tab > FXS 1/2 page You can use the FXS 1 page and the FXS 2 page to configure the settings for the FXS devices that are connected to the Phone 1 and Phone 2 ports of the SPA9000. • "Line Enable section," on page - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 244
Voice tab > FXS 1/2 page Network Settings section SIP ToS/DiffServ Value SIP CoS Value [0-7] RTP ToS/DiffServ Value RTP CoS Value [0-7] Network Jitter Level Jitter Buffer Adjustment TOS/DiffServ field value in UDP IP packets carrying a SIP message. Default: 0x68 CoS value for SIP messages. Default - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 245
enable the Restrict Source IP feature, select yes. Otherwise, select no. A source IP address is untrusted if it does not match any of the IP addresses resolved from the configured Proxy or Outbound Proxy if Use Outbound Proxy is set to yes. Default: no SPA9000 Voice System Administration Guide 243 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 246
enabled, the IP telephony ignores further 180 SIP responses after receiving the first 183 SIP response for an outbound INVITE. To enable this feature, select yes. Otherwise, select no. Default: no Voice tab > FXS 1/2 page Subscriber Information section Display Name User ID Display name for caller - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 247
whether the connection to the caller is still active. If the caller does not respond to the refresh message, the SPA9000 ends this call with a SIP BYE message. The range is 0 to 255 seconds (0 means that the session refresh is disabled). Default: 30 SPA9000 Voice System Administration Guide 245 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 248
address. Special case: If the value is $IP, then the SAS line's own IP address is used in the c = line and a=sendrecv. In that case the SAS client will stream RTP packets to the SAS line. Default: blank Voice tab > FXS 1/2 page Call Feature Settings section Blind Attn-Xfer Enable MOH Server Xfer - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 249
SPA9000 Field Reference Voice tab B Conference Bridge URL This feature supports external conference bridging for n-way conference calls (n > 2), instead of mixing audio locally. To use this feature, set this parameter to that of the server's name; for example, [email protected]:12345 or conf ( - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 250
Otherwise, select no. Use Pref Codec Only Default: no To use only the preferred codec for all calls, select yes. (The call fails if the far end does not support this codec.) Otherwise, select no. Silence Threshold Default: no Select the appropriate setting for the threshold: high, medium, or low - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 251
: InBand, AVT, INFO, Auto, InBand+INFO, or AVT+INFO. InBand sends DTMF using the audio path. AVT sends DTMF as AVT events. INFO uses the SIP INFO method. Auto uses InBand or AVT based on the outcome of codec negotiation. Default: Auto SPA9000 Voice System Administration Guide 249 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 252
SPA9000 Field Reference Voice tab B DTMF Detection Mode FAX Process NSE Hook Flash Tx (event = 16). INFO uses SIP INFO with the single line signal=hf in the message body. The MIME type for this message body is taken from the Hook Flash MIME Type setting. Default: None If enabled, this feature - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 253
call is connected: Forward or Reverse. Default: Forward Voice tab > Line 1/2/3/4 page You can use the Line 1 - Line 4 pages to configure the line interfaces on your SPA9000. The line interface page includes the following sections: • "Line Enable section," on page 252 • "Network Settings section - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 254
for RTP data. Default: 6 Voice tab > Line page SIP Settings section SIP Transport SIP Port SIP 100REL Enable Options: UDP, TCP, or TLS Default: UDP Port number of the SIP message listening and transmission port. Default: 5060 To enable the support of 100REL SIP extension for reliable transmission - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 255
message. To use this feature, select yes. Otherwise, select no. Default: yes The SIP proxy can support a specific extension or behavior when it detects this header from the user agent. If this field is configured and the proxy does not support it, it responds with the message, unsupported. Enter the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 256
not match any of the IP addresses resolved from the configured (or if is yes). Default: no Controls when the SPA9000 sends BYE to terminate stale call legs upon completion of call transfers. Multiple delay settings (Referor, Refer Target, Referee, and - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 257
, select yes. Otherwise, select no to use the user ID and password. Default: no Authentication ID for SIP authentication. Maximum number of calls allowed on this line interface. You can set a value from 1 to 15, or leave the setting as unlimited. Note that the SPA9000 does not distinguish - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 258
the ITSP. Voice tab > Line page NAT Settings section NAT Mapping Enable NAT Keep Alive Enable NAT Keep Alive Msg NAT Keep Alive Dest EXT SIP Port To use externally mapped IP addresses and SIP/RTP ports in SIP messages, select yes. Otherwise, select no. Default: no To send the configured NAT keep - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 259
is successful. Default: no Allow answering inbound calls without successful (dynamic) registration by the unit. If proxy responded to REGISTER with a smaller Expires value, the SPA9000 will renew registration based on this smaller value instead of the configured value. If registration failed with an - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 260
is configured, the SPA9000 does normal first and also inspects the port number based on 1st proxy's port in the list. Default: Normal The status of the connection to the voice mail server Mailbox status for all the mailboxes associated with this line interface. The status is automatically updated - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 261
VMSP Bridge CFWD Bridge Mode This parameter allows $USER, $PROXY, and $MBID macros, such as $USER@$PROXY, or $MBID@$PROXY. Default: blank Applies only if this line interface offers voice mail services. It specifies whether the SPA9000 should bridge the call from an external caller on the same or - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 262
SPA9000 Field Reference Voice tab B XFER Bridge Mode Instructs the SPA9000 how to handle call transferring of an external caller to another external number by a client station. The normal way of performing this operation is for the SPA9000 to send a SIP REFER method to the calling device to let - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 263
SPA400 administration web server. • "Setup," on page 261 • "Administration," on page 270 • "Status," on page 272 • "Event Logs," on page 273 This section describes the fields on the following pages within the Setup module: • "Basic Setup," on page 262 • "SPA9000 Interface," on page 262 • "Voice," on - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 264
is the recommended setting. Default setting: Dynamic IP Address Fixed IP Address Select this button to assign a static IP address to the SPA400. This is the recommended configuration. IP Subnet Mask Subnet mask Gateway IP Address IP address of the Gateway/Router Domain Name Server (DNS - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 265
Address and Port in the provided fields. IP address of the SPA9000 UDP port number that the SPA9000 uses to register to the SPA400 Default: 5060 A unique ID for the Line 1 port, too allow the SPA9000 to identify incoming calls from the PSTN Default: FXO_Port_ID_1 A unique ID for the Line 2 port, too - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 266
session timer in seconds (0 by default) Minimum value of the session timer in seconds (0 by default) Setup tab> Voice NOTE The default settings should be sufficient in most use cases. These settings should be adjusted only after consultation with a service technician for the telephone company. It - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 267
Field Reference Setup C Voice Setting Calling Timers Wait-for-Answer time Call Limit Dialing Parameters Tone out on Tone out off DTMF power Answer after Dial out wait Dial out battery threshold The time in seconds that the SPA400 waits for the called party to answer the call before terminating - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 268
may use to increase or attenuate the power level before transmitting to the telephony port NOTE Change this setting if remote call participants have trouble hearing the users of the SPA9000 Voice System. Make changes in increments of 3 dB; changes of less than 3 dB will not have a perceptible impact - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 269
: Enable Caller Id & CP Tone Method The regional settings for Caller ID and call progress tones Default: North American Battery reversal as discconnect signal Can be chosen as a method for signalling the end of a call Default: unselected Loop period shut-down Can be chosen as a method for - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 270
: Mailbox Subscribe URL field on the SPA9000 line interface page. Example • SPA9000 subscriber ID: 8888 • Mailbox Subscribe URL: [email protected]:5090 Default: 8888 Mailbox deposit number The phone number that the SPA9000 uses to deposit voice mail NOTE This value appears in the Proxy and - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 271
automatically Default: 60 Setup tab> Voicemail Users User Setting Enable User N User ID Password Enables the mailbox NOTE: Each mailbox can be assigned to a client station that is managed by the SPA9000. Before a station can deposit and access voicemail, the mail box ID must be configured through - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 272
"USB Setting," on page 271 • "Firmware Upgrade," on page 271 • "Reboot," on page 271 Administration tab> Management Local Access Gateway Username Gateway Password Re-enter to Confirm The user name that is entered to log on to the SPA400 web configuration utility (default = Admin) The password that - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 273
Allows you to select a firmware file on your PC, and populates the File Path field Starts the Firmware upgrade, using the file that is specified in the File Path field Restart System Restarts the SPA400 NOTE All SPA400 connections will be broken. SPA9000 Voice System Administration Guide 271 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 274
when the firmware was last updated MAC Address The MAC address of this device Current Time The current date and time System Up Time The length of time that the system has been operating, in days, hours, and minutes Internet Connection IP Addres The IP address of this device IP Subnet Mask - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 275
C FXO Line status Hook Status Line status (1-4) Battery Level Line (1-4) The status of each line port: • On-Hook indicates that the FXO port is not in use. • Off-Hook indicates that a call is in progress. The currently voltage on the line port, if the port is connected to a PSTN line; for example - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 276
Tone Tone C Call process tone configuration Tone on fraction The duty cycle of the CP tone to be detected High cutoff frequency The highest frequency of a valid CP tone Low cutoff frequency The lowest frequency of a valid CP tone Call process tone detection Tone Setting Detection time - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 277
Firmware Downloads Go to tools.cisco.com/support/downloads, and enter the model number in the Software Search box. Cisco Community Central > Small Business Support Community www.myciscocommunity.com/community/ smallbizsupport/voiceandconferencing/voice Phone Support www.cisco.com/en/US/support - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 278
. End Users, VARs, and Service Providers SPA9000 Voice System Installation and Configuration Guide Web-UI (Legacy) Based Product Configuration Manual installation of the SPA9000 Voice System, by using the Web User Interface, instead of the Cisco SPA900 Voice System Setup Wizard. End Users, VARs - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 279
ISDN services • SPA9000, SPA400, SPA900 series phones • Configuration and management of SPA9x2 series IP phones • Deployment options with or without the SPA9000 IP PBX • SPA9x2 series IP phones • Phone setup • Phone features • SPA9x2 series IP phones • Administration and use of Cisco Small Business - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 280
telephone number. Bundled service-Offering various services as a complete package. Call completion-The point at which a dialed number is answered. Call termination-The point at which a call is disconnected. CDR (Call Detail Records)-A software program attached to a VoIP/telephone system that - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 281
DTMF)-Better known as the push button keypad. DTMF replaces dial pulses with electronically produced tones for network signaling. Enhanced service-Services that are provided in addition to basic long distance and accessed by way of a touchtone phone through a series of menus. Exchange code (NXX)-The - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 282
phone is an internal dial tone. SS7 (Signaling Number 7)-Technology used by large carriers to increase the reliability and speed of transmission between switches. Switch (switching)-Equipment that connects and routes calls Platform that lets users send, receive, and manage all e-mail, voice, and fax - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 283
F Acronyms This appendix defines acronyms that are commonly used in Linksys documentation. A/D ANC B2BUA Bool CA CAS CDR CID CIDCW CNG CPC CPE CWCID CWT D/A dB dBm Analog To Digital Converter Anonymous Call Back to Back User Agent Boolean Values. Specified as "yes" and "no", or "1" and "0" in the - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 284
GW ITU HTML HTTP HTTPS ICMP IGMP ILEC IP ISP ITSP IVR LAN LBR LBRC Dynamic Host Configuration Protocol Domain Name Server Dynamic Random Access Memory Digital Subscriber Carrier Internet Protocol Internet Service Provider IP Telephony Service Provider Interactive Voice Response Local Area Network - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 285
PS PSQM PSTN NAT OOB REQT RESP RSC RTP RTT SAS SDP SDRAM sec SIP Mini-Certificate Media Gateway Control Protocol Music On Hold Mean Opinion Score (1-5, the Network Network Address Translation Out-of-band (SIP) Request Message (SIP) Response Message (SIP) Response Status Code, such as 404, 302 - Linksys WIP310 | Cisco SPA9000 Voice System Administration Guide - Page 286
SP SPA SSL TFTP TCP UA uC UDP URL VM VMWI VQ WAN XML Shared line appearance Subscriber Line Interface Circuit Service Provider Linksys Phone Adaptor Secure Socket Layer Trivial File Transfer Protocol Transmission Control Protocol User Agent Micro-controller User Datagram Protocol Uniform Resource
Cisco Small Business Pro
SPA9000 Voice System Version 6.1
SPA9000 Voice System, SPA400 Internet Telephony
Gateway with 4 FXO ports and SPA9XX IP Phones
ADMINISTRATION
GUIDE