Mackie HM54 Owner's Manual - Page 11

Owner's Manual Repair Service for Mackie products is available at a factory- 6. Write the Service Request Number in BIG PRINT on authorized service center. Service for Mackie products top of the box. Units sent to us without the Service living outside the United States can be obtained through Request Number will be refused. local dealers or distributors. 7. Tech Support will tell you where to ship the If your HM-54 needs service, follow these instructions: preamplifier for repair. We suggest insurance for all 1. Review the preceding troubleshooting suggestions. forms of cartage. Please. 8. We'll try to fix the HM-54 within three to five 2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm PST, to explain the problem and obtain a Service Request Number. Have your HM-54's serial number ready. You must have a Service Request Number before you can obtain factory-authorized service. business days. Ask Tech Support for the latest turn-around times when you call for your Service Request Number. The HM-54 must be packaged in its original packing box, and must have the Service Request Number on the box. Once it's repaired, we'll ship it back the same way in which it was received. This paragraph does not necessarily apply to non- 3. Keep this owner's manual and the detachable warranty repair. linecord. We don't need them to repair the HM-54. Note: You must have a sales receipt from an 4. Pack the preamplifier in its original package, Authorized Mackie Dealer to qualify for a warranty including endcaps and box. This is VERY repair. IMPORTANT. When you call for the Service Request Number, please let Tech Support know if you need new packaging. Mackie is not responsible for any damage that occurs due to non-factory packaging. 5. Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, Service Request Number, and a detailed description of the problem, including how we can duplicate it. Need Help? You can reach a technical support representative Monday through Friday from 7 AM to 5 PM PST at: 1-800-898-3211 After hours, visit www.mackie.com and click Support, or email us at: [email protected] Owner's Manual 11