Magnavox 19MD358B User Manual - Page 36

11. Trouble shooting ENGLISH FRANÇAISE ESPAÑOL Symptoms Possible cause What should you do No power or indicator light. The TV is not connected to the power. 1. Press POWER at the front of the TV, or press on the remote control. 2. Ensure the AC power cord is connected tightly to the TV power connector and to the power socket outlet. 3. Remove the AC power cord from the power socket outlet, wait 60 seconds and reconnect the AC power cord. 4. Connect the TV to a different power socket outlet. Error message on the screen HDCP authentication with HDMI connection. fail. 1. Ensure that your HDMI cable is certified. 2. Press SOURCE on the remote control to switch to another source and then switch back to the HDMI source. 3. Reset the accessory device and the TV. Turn on the TV Select the HDMI channel Turn on the accessory device 4.While the TV and the accessory device are powered on, unplug either end of the HDMI cable and then reinsert the cable. No sound is detected from the PC. Audio cable is not connected. 2. Connect an audio cable to the PC AUDIO IN port on the TV. 3. Press SOURCE on the remote control, and select the PC source. TV does not respond to the remote control. Batteries are installed incorrectly, or low battery power. 1. Ensure the indicator light on the TV blinks when the remote control buttons are pressed. 2. Ensure that you are using the remote control supplied with the TV. 3. Ensure that the batteries of the remote control are inserted according to the illustration on the remote control and that the batteries do not need to be replaced. 4. Remove the AC power cord from the power socket outlet, wait 60 seconds and reconnect the AC power cord. The picture is distorted. It is stretched out, has short, fat, black bars on the side or top. Broadcast video format. 1. Press the FORMAT button on the remote control to select the best picture format. 2. For some accessory devices, the picture format has to be set in the accessory device. The picture is mostly red and green, or the picture is missing red when the TV is connected to an accessory device via component cables. Insecure/incorrect connection. 1. Ensure all the connections are made according to the color code. 2. Push the component cables all the way into the YPbPr sockets on the TV. No sound on the TV loudspeaker. Volume level is set to zero. 1. Increase the volume. Sound is muted. 2. Press MUTE on the remote control. Headphones are connected. 3. Ensure the headphones are not plugged into the TV. Audio cable is not connected. 4. For AV connection, ensure that the Audio L/R cable is connected as described in Connect devices on page 26. If you are using a component cable, ensure that you have not crossed the red audio cable with the red video cable. Accessory device audio output setting is incorrect. 5. For HDMI connections, some accessory devices have an HDMI audio output setting that must be turned on for HDMI to HDMI connections. Bad picture quality with a coaxial connection. Standard definition channels are not as clear as high definition channels. 1. Connect the devices via component or HDMI cables. No picture or sound. Incorrect channel 1. Ensure you have selected the correct channel. Incomplete channel installation. 1. If the TV receives channels via an AV connection, set the TV to the correct source input. 2. If the TV is connected directly to the wall via a coaxial connection, perform the auto-installation again. EN-35