Mr. Coffee VBX20 User Manual - Page 11
Service And Maintenance
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BVMC-VB_11ESM1.qxd:133834 9/27/11 1:51 PM Page 20 PROBLEM THE COFFEE IS NOT HOT THE COFFEE TASTES BAD THE GROUNDS ARE IN THE COFFEE POSSIBLE CAUSE SOLUTION There's a power outage. WAIT FOR POWER TO BE RESTORED. Auto SHUT-OFF has been activated. FOR BEST RESULTS, BREW A FRESH POT OF COFFEE. Coffee grounds other than for an automatic drip coffeemaker were used. USE COFFEE GRIND RECOMMENDED FOR AUTOMATIC DRIP COFFEEMAKERS. The ground coffee- USE CORRECT GROUND to-water ratio was COFFEE-TO-WATER unbalanced. RATIO. The coffeemaker needs cleaning. The filter is not properly seated in the basket. CLEAN COFFEEMAKER AS DESCRIBED IN "CLEANING AND MAINTAINING YOUR COFFEEMAKER" SECTION. SEAT FILTER PROPERLY WITHIN THE FILTER BASKET. The filter collapsed. REMOVE FILTER AND REPLACE. Do you still have questions? You can call us toll-free at the MR. COFFEE® Consumer Service Department, 1-800-MR COFFEE (1-800-672-6333) or you can visit us at www.mrcoffee.com. 20 SERVICE AND MAINTENANCE Replacement Parts • Coffee Filters - For better tasting coffee, we recommend that you use a MR. COFFEE® brand 10-12 cup basket paper filter or a MR. COFFEE® brand permanent filter. These filters are available at most grocery stores. • Water Filtration - Replacement water filtration disks can be purchased through your local retailer or by calling 1-800-MR-COFFEE (1-800-672-6333) in the U.S. or 1-800-667-8623 in Canada. • Decanters - You can usually purchase a replacement decanter from the store where you purchased your coffeemaker. If you are unable to find a replacement, please call 1-800-MR- COFFEE (1-800-672-6333) in the U.S. or 1-800-667-8623 in Canada for information on where you can find a store that carries replacement decanters. Repairs If your coffeemaker requires service, do not return it to the store where you purchased it. All repairs and replacements must be made by Sunbeam or by an authorized MR. COFFEE® Service Center. If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers to find the location of the nearest authorized service center: U.S. 1-800-MR COFFEE (1-800-672-6333) Canada 1-800-667-8623 21