Netgear DM111PSP-100NAS DM111PSPv2 User Manual - Page 67

Power LED Is Red, Ethernet LED Is Off, No Internet Connection, DSL Link

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Page 67 highlights

Broadband ADSL2+ Modem DM111PSPv2 Power LED Is Red When the modem is turned on, it performs a power-on self-test. If the Power LED turns red after a few seconds or at any other time during normal operation, there is a fault within the modem. If the Power LED turns red to indicate a modem fault, turn the power off and on to see if the broadband ADSL2+ modem recovers. If the power LED is still red 1 minute after power-up: • Turn the power off and on one more time to see if the broadband ADSL2+ modem recovers. • Clear the modem's configuration to factory defaults as explained in Factory Settings on page 75. This sets the modem's IP address to 192.168.0.1. If the error persists, you could have a hardware problem and should contact NETGEAR technical support. Ethernet LED Is Off If the Ethernet LED does not light when the Ethernet connection is made, check the following: • The Ethernet cable connections are secure at the modem and at the hub or workstation. • The power is turned on to the connected hub or workstation. • You are using the correct cable. When connecting the DSL port, use the cable that was supplied with the modem. If the DSL link LED is still off, this could mean that there is no DSL service or the cable connected to the DSL port is bad. See also DSL Link LED Is Off on page 68. No Internet Connection If your modem cannot access the Internet, first check the DSL connection, and then check the WAN TCP/IP connections. See Figure 11, Front panel LED icons on page 66 for the location of the LEDs. DSL Link First determine whether you have a DSL link with the service provider. The state of this connection is indicated by the DSL LED. DSL Link LED Is Green or Blinking Green You have a good DSL connection. The service provider has connected your line correctly, and your wiring is correct. Troubleshooting 67

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Troubleshooting
67
Broadband ADSL2+ Modem DM111PSPv2
Power LED Is Red
When the modem is turned on, it performs a power-on self-test. If the Power LED turns red
after a few seconds or at any other time during normal operation, there is a fault within the
modem.
If the Power LED turns red to indicate a modem fault, turn the power off and on to see if the
broadband ADSL2+ modem recovers. If the power LED is still red 1 minute after power-up:
•
Turn the power off and on one more time to see if the broadband ADSL2+ modem
recovers.
•
Clear the modem’s configuration to factory defaults as explained in
Factory Settings
on
page
75. This sets the modem’s IP address to 192.168.0.1.
If the error persists, you could have a hardware problem and should contact NETGEAR
technical support.
Ethernet LED Is Off
If the Ethernet LED does not light when the Ethernet connection is made, check the following:
•
The Ethernet cable connections are secure at the modem and at the hub or workstation.
•
The power is turned on to the connected hub or workstation.
•
You are using the correct cable. When connecting the DSL port, use the cable that was
supplied with the modem. If the DSL link LED is still off, this could mean that there is no
DSL service or the cable connected to the DSL port is bad.
See also
DSL Link LED Is Off
on page
68.
No Internet Connection
If your modem cannot access the Internet, first check the DSL connection, and then check
the WAN TCP/IP connections. See
Figure
11, Front panel LED icons
on page
66 for the
location of the LEDs.
DSL Link
First determine whether you have a DSL link with the service provider. The state of this
connection is indicated by the DSL LED.
DSL Link LED Is Green or Blinking Green
You have a good DSL connection. The service provider has connected your line correctly,
and your wiring is correct.