Panasonic KX-PRX120W KX-PRX120W Quick Setup Guide (English) - Page 23

Troubleshooting, Caller ID support, Problem, Cause and/or solution, For assistance, please visit

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Page 23 highlights

Getting Started Troubleshooting Problem is displayed. I cannot make calls. The handset does not turn on even after charging the battery. I fully charged the battery, but the low battery message is still displayed and/or the operating time seems to be shorter. Caller information is not displayed. Noise is heard, sound cuts in and out. Cause and/or solution R The handset is too far from the base unit. Move closer. R The base unit's AC adaptor is not properly connected. Reconnect AC adaptor to the base unit. R The handset is not registered to the base unit. Register it. See the Operating Instructions for more information (download information is on page 1). R The tone/pulse setting may be set incorrectly. Change the setting (page 21). R The handset is turned off. Press and hold the power button on the top of the handset. R Clean the charge contacts of the handset and charger with a dry cloth and charge again. R It is time to replace the battery (page 2). R You may need to subscribe to your phone service provider's Caller ID service. Contact your phone service provider for details. R If your unit is connected to any additional telephone equipment, remove the additional equipment and plug the unit directly into the wall jack. R If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL service provider for details. R The name display service may not be available in some areas. Contact your phone service provider for details. R Other telephone equipment may be interfering with this unit. Disconnect the other equipment and try again. R You are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference. R Move closer to the base unit. R If you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL service provider for details. Caller ID support The base unit is Caller ID compatible. Caller ID is a service provided by your phone service provider which may require a subscription. Contact your phone service provider for details and availability. For assistance, please visit http://www.panasonic.com/help 23

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Troubleshooting
Problem
Cause and/or solution
is displayed.
R
The handset is too far from the base unit. Move closer.
R
The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R
The handset is not registered to the base unit. Register it. See
the Operating Instructions for more information (download
information is on page 1).
I cannot make calls.
R
The tone/pulse setting may be set incorrectly. Change the
setting (page 21).
The handset does not turn
on even after charging the
battery.
R
The handset is turned off. Press and hold the power button on
the top of the handset.
I fully charged the battery,
but the low battery
message is still displayed
and/or the operating time
seems to be shorter.
R
Clean the charge contacts of the handset and charger with a
dry cloth and charge again.
R
It is time to replace the battery (page 2).
Caller information is not
displayed.
R
You may need to subscribe to your phone service provider’s
Caller ID service. Contact your phone service provider for
details.
R
If your unit is connected to any additional telephone
equipment, remove the additional equipment and plug the unit
directly into the wall jack.
R
If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL service provider for details.
R
The name display service may not be available in some areas.
Contact your phone service provider for details.
R
Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Noise is heard, sound cuts
in and out.
R
You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R
Move closer to the base unit.
R
If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL service provider for details.
Caller ID support
The base unit is Caller ID compatible. Caller ID is a service provided by your phone service
provider which may require a subscription. Contact your phone service provider for details and
availability.
For assistance, please visit http://www.panasonic.com/help
23
Getting Started