Panasonic KXTG5050 KXTG5050 User Guide - Page 49

Troubleshooting Preparation Telephone System Answering System Useful Information Problem Cause & Remedy You cannot redial. • If the last number dialed was more than 48 digits long, the number will not be redialed correctly. You cannot make long distance calls. • Please make sure you have long distance service. • Check if Caller IQ is on. Turn Caller IQ off (p. 51). The handset does not display the caller's name and/or phone number. • You need to subscribe to Caller ID. • Other telephone equipment may be interfering with your phone. Disconnect it and try again. • Other electrical appliances connected to the same outlet may be interfering with Caller ID. • Telephone line noise may be affecting Caller ID. • The caller requested not to send his/her Caller ID information (p. 23). • If a (separate) Caller ID box is connected between the base unit and the telephone wall jack, disconnect the Caller ID box or plug the unit directly into the wall jack. The handset cannot automatically edit the Caller List/incoming phone numbers. • The Caller ID Number Auto Edit feature is turned off. Turn it on (p. 27) and try again. • You need to press [C] or [s] after editing the number. The handset display exits the • Do not pause for over 60 seconds while Caller List or phone book. searching. "Recharge battery" is displayed, "3" flashes, or the handset beeps intermittently. • Fully charge the battery (p. 10). "Charge for 6 HRS" and "4" are displayed and the handset does not work. • The battery has been discharged. Fully charge the battery (p. 11). You charged the battery fully, but "Recharge battery" is still displayed and/or "3" continues to flash, or "Charge for 6 HRS" and "4" are displayed. • Clean the charge contacts and charge again (p. 11). • The battery may need to be replaced. If you install a new battery, fully charge it (p. 10, 11). For assistance, please call: 1-800-211-PANA(7262) 49