Panasonic TH-58PZ800 58" Plasma Tv - Page 51

Black Box appears, Neither image nor - plasma

Get Panasonic TH-58PZ800 PDF manuals and user guides View all Panasonic TH-58PZ800 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 51 highlights

If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out the suggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the model number and serial number (both found on the rear of the TV). Problem "Press any key to return" moves on the screen One spot remains dark Chaotic image, noisy No image can be displayed Actions The function to prevent "Image retention" is activated. (Not a faulty symptom) • The screen saver is activated if the TV unit is not operated for a certain time in SD mode. • "Image retention" (p. 5) A pixel or luminescent spot can occasionally be missing in plasma displays. (Not a faulty symptom) Check nearby electrical products (car, motorcycle, fluorescent lamp). Check Picture menu (p. 24) Check the cable connections. (p. 9-12) Check that the correct input has been selected. (p. 20) Screen Only spots are displayed instead of images Neither image nor sound is produced Check the channel settings. (p. 34) Check the antenna cables. Is the AC power cord plugged into the outlet? Is the TV unit turned On? Check Picture menu (p. 24) and volume. Check the AV cable connections. (p. 9-12) Check that the correct input has been selected. (p. 20) Frequently Asked Questions FAQs, etc. Black Box appears No sound is produced Sound is unusual Change settings of Closed Caption (CC). (p. 36) Are the speakers' cables connected correctly? (p. 40) Is "Sound Mute" active? (p. 13) Is the volume set to the minimum? Is "Speaker output" set to "Off"? (p. 24) Change "SAP" settings. (p. 16) Check "HDMI 1 in", "HDMI 2 in", "HDMI 3 in" or "HDMI 4 in" settings. (p. 24) Set "SAP" setting to "Stereo" or "Mono." Check the HDMI device connected to the unit. Set the audio setting of the HDMI device to "Linear PCM." If digital sound connection has a problem, select analog sound connection. Sound Whirring sound is heard The sound is from the built-in cooling fan (not a sign of faulty operation). TV set Parts of the TV set become hot. Even when the temperature of parts of the front, top and rear panels has risen, these temperature rises will not pose any problems in terms of performance or quality. 51

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
51
FAQs, etc.
Frequently Asked Questions
No sound is produced
Sound is unusual
Are the speakers’ cables connected correctly? (p. 40)
Is “Sound Mute” active? (p. 13)
Is the volume set to the minimum?
Is “Speaker output” set to “Off”? (p. 24)
Change “SAP” settings. (p. 16)
Check “HDMI 1 in”, “HDMI 2 in”, “HDMI 3 in”
or “HDMI 4 in” settings. (p. 24)
Set “SAP” setting to “Stereo” or “Mono.”
Check the HDMI device connected to the unit.
Set the audio setting of the HDMI device to
“Linear PCM.”
If digital sound connection has a problem,
select analog sound connection.
Problem
Actions
“Press any key to return”
moves on the screen
Screen
One spot remains dark
Chaotic image, noisy
No image can be
displayed
Only spots are displayed
instead of images
Neither image nor
sound is produced
If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out the
suggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the model
number and serial number (both found on the rear of the TV).
The function to prevent “Image retention” is activated.
(Not a faulty symptom)
•
The screen saver is activated if the TV unit is not operated for
a certain time in SD mode.
•
“Image retention” (p. 5)
A pixel or luminescent spot can occasionally
be missing in plasma displays.
(Not a faulty symptom)
Check nearby electrical products
(car, motorcycle, fluorescent lamp).
Check Picture menu (p. 24)
Check the cable connections. (p. 9-12)
Check that the correct input has been selected. (p. 20)
Check the channel settings. (p. 34)
Check the antenna cables.
Is the AC power cord plugged into the outlet?
Is the TV unit turned On?
Check Picture menu (p. 24) and volume.
Check the AV cable connections. (p. 9-12)
Check that the correct input has been selected. (p. 20)
Black Box appears
Change settings of Closed Caption (CC). (p. 36)
Sound
Whirring sound is
heard
The sound is from the built-in cooling fan
(not a sign of faulty operation).
TV set
Parts of the TV set
become hot.
Even when the temperature of parts of the front, top and
rear panels has risen, these temperature rises will not
pose any problems in terms of performance or quality.