Panasonic Toughbook FZ-G1 Operating Instructions - Page 33

Troubleshooting (Basic) Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the "Reference Manual". For a software problem, refer to the software's instruction manual. If the problem persists, contact Panasonic Technical Support. You can also check the computer's status in the PC Information Viewer (è Reference Manual "Troubleshooting (Advanced)"). n Starting Up Cannot start up. The power indicator or battery indicator is not lit. l Connect the AC adaptor. l Insert a fully charged battery. l If a device is connected to the USB port, disconnect the device, or set [USB Port] or [Legacy USB Support] to [Disabled] in the [Ad- vanced] menu of the Setup Utility. l Turn off the concealed mode (è Reference Manual "Setup Util- ity"). l Check the [UEFI Boot] setting of the Setup Utility. [UEFI Boot] should be set to [Enabled] / [Disabled]. The power is turned on but "Warming up the system" appears. l The computer is warming up before start up. Wait for the computer to start up (the maximum waiting time will be displayed on the screen). If, "Cannot warm up the system" is displayed, the computer failed to warm up and does not start. In this case, turn off the computer, leave it in an environment of 5 °C or higher temperature for about an hour, and then turn on the power again. Cannot turn on the com- l Leave it in an environment of 5 °C or higher temperature for about puter. an hour, then turn on the power again. The computer does not resume from sleep. (The battery indicator blinks green and orange alternately.) You have forgotten the password. l Supervisor Password or User Password: Contact Panasonic Technical Support. l Administrator password: Ÿ If you have a password reset disk, you can reset the administrator password. Set the disk and enter any wrong password, then follow the on-screen instructions and set a new password. Ÿ If you do not have a password reset disk, install (è page 28) and set up Windows, and then set a new password. "Remove disks or other l A floppy disk is in the drive and it does not contain system startup media. Press any key to information. Remove the floppy disk and press any key. restart" or a similar mes- l If a device is connected to the USB port, disconnect the device, or sage appears. set [USB Port] or [Legacy USB Support] to [Disabled] in the [Ad- vanced] menu of the Setup Utility. l If the problem persists after removing the disk, it may be a flash memory failure. Contact Panasonic Technical Support. Troubleshooting 33