Samsung HMX-M20BN User Manual (user Manual) (ver.1.0) (English) - Page 139

TROUBLESHOOTING Recording Symptom Explanation/Solution Pressing does not the Recording start/stop start recording. button • • • The actual recording time is less than the • estimated recording time. • • The recording stops automatically. • • When recording a subject illuminated by bright light, a vertical line appears. • When the screen is exposed to direct sunlight during recording, the screen • becomes red or black for an instant. During recording, the date/time does not display. • • You cannot record a photo image. • • The shutter sound is not heard when you record a photo image. • The beep sound is not heard. • • There is a time difference between the point where you press Recording • start/stop button and the point where the recorded video starts/stops. The aspect ratio (16:9/4:3) of a video cannot be changed. • Horizontal stripes appear on the images. • Press the MODE button to set Video ( ). page 49 There is not enough free space to record on the storage media. Check if memory card is not inserted or write-protect tab is set to lock. The estimated recording time may vary depending on content and features used. When you record an object that moves fast, the actual recording time may be shortened. There is no more free space for recording on the storage media. Back up important files on your PC and format the storage media or delete unnecessary files. If you make recordings or delete files frequently, the performance of the storage media deteriorates over time. If this occurs, format the storage media again. If you use a memory card with low writing speed, the camcorder automatically stops recording the videos and the corresponding message appears on the LCD screen. This is not a malfunction. This is not a malfunction. "Date/Time Display" is set to "Off." Set the "Date/Time Display" to On. page 102 Set your camcorder to Photo mode. page 49 Release the lock on the write-protection tab of the memory card if any. The storage media is full. Use a new memory card or format the storage media. page 98 Or remove unnecessary images. page 113 Set "Shutter Sound" to "On." Set "Beep Sound" to "On." Beep sound is temporary off while recording videos. On your camcorder, there may be a slight time delay between the point when you press Recording start/stop button and the actual point where the recorded video starts/stops. This is not an error. The aspect ratio of a video at 16:9 cannot be changed to 4:3. This occurs when you record images under a fluorescent lamp, sodium lamp, or mercury lamp. This is not a malfunction. Adjusting the image during recording Symptom Explanation/Solution Focus does not adjust automatically. • Set "Focus" to "Auto." page 70 • The recording conditions are not suitable for auto focus. Adjust the focus manually. page 70 • The lens is dusty on the surface. Clear the lens and check the focus. • Recording is being made in a dark location. Use a light to brighten the area. The image appears too bright or flickering, • or changes in color. Image's color balance is not natural. • The subject passing by the frame appears • very quickly. This may occur when you make a recording under a fluorescent, sodium, or mercury lamp. Cancel " SCENE" to avoid or minimize this phenomenon. page 60 White balance adjustment is required. Adjust to the proper "White Balance." page 64 This is called the focal plane phenomenon. This is not a malfunction. Because of the way the imaging device (CMOS sensor) reads out video signals, a subject passing by the frame rapidly may appear to bend, depending on the recording condition. When the camcorder is connected to an external device, no image is displayed on • the LCD. When you set the resolution to 1080/60p, the camcorder cannot output to the camcorder's LCD screen and to the connected TV simultaneously. The LCD displays "TV display only." 135