Samsung MG11T5018CW/AA User Manual - Page 41

English 41, Problem, Cause, Action, Troubleshooting and information code

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Troubleshooting and information code Problem The power turns off during operation. There is a popping sound during operation, and the microwave oven doesn't work. Cause The microwave oven has been cooking for an extended period of time. The cooling fan is not working. Trying to operate the microwave oven without food inside. There is not sufficient ventilation space for the microwave oven. Several power plugs are being used in the same socket. Cooking sealed food or using a container with a lid may causes popping sounds. Action After cooking for an extended period of time, let the microwave oven cool. Listen for the sound of the cooling fan. Put food in the microwave oven. There are intake/exhaust outlets on the front and rear of the microwave oven for ventilation. Keep the gaps specified in the product installation guide. Designate only one socket to be used for the microwave oven. Do not use sealed containers as they may burst during cooking due to expansion of the contents. Problem The microwave oven exterior is too hot during operation. Cause There is not sufficient ventilation space for the microwave oven. Objects are on top of the microwave oven. The door cannot be opened properly. Food residue is stuck between the door and microwave oven interior. Heating including the Warm function does not work properly. The microwave oven may not work, too much food is being cooked, or improper cookware is being used. The thaw function does not work. The interior light is dim or does not turn on. Too much food is being cooked. The door has been left open for a long time. The interior light is covered by foreign matter. Action There are intake/exhaust outlets on the front and rear of the microwave oven for ventilation. Keep the gaps specified in the product installation guide. Remove all objects on the top of the microwave oven. Clean the microwave oven and then open the door. Put one cup of water in a microwave-safe container and run the microwave for 1-2 minutes to check whether the water is heated. Reduce the amount of food and start the function again. Use a cooking container with a flat bottom. Reduce the amount of food and start the function again. The interior light may automatically turn off when the Eco function operates. Close and reopen the door or press the STOP/Eco button. Clean the inside of the microwave oven and check again. English 41 MG11T5018CC_AA_EN.indd 41 2/4/2020 10:44:30 AM

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English 41
Troubleshooting and information code
Problem
Cause
Action
The microwave
oven exterior is
too hot during
operation.
There is not sufficient
ventilation space for the
microwave oven.
There are intake/exhaust
outlets on the front and rear
of the microwave oven for
ventilation. Keep the gaps
specified in the product
installation guide.
Objects are on top of the
microwave oven.
Remove all objects on the top
of the microwave oven.
The door cannot
be opened
properly.
Food residue is stuck
between the door and
microwave oven interior.
Clean the microwave oven
and then open the door.
Heating including
the Warm
function does not
work properly.
The microwave oven may
not work, too much food is
being cooked, or improper
cookware is being used.
Put one cup of water in a
microwave-safe container
and run the microwave
for 1-2 minutes to check
whether the water is heated.
Reduce the amount of food
and start the function again.
Use a cooking container with
a flat bottom.
The thaw
function does not
work.
Too much food is being
cooked.
Reduce the amount of food
and start the function again.
The interior light
is dim or does
not turn on.
The door has been left open
for a long time.
The interior light may
automatically turn off when
the Eco function operates.
Close and reopen the door or
press the
STOP/Eco
button.
The interior light is covered
by foreign matter.
Clean the inside of the
microwave oven and check
again.
Problem
Cause
Action
The power
turns off during
operation.
The microwave oven
has been cooking for an
extended period of time.
After cooking for an
extended period of time, let
the microwave oven cool.
The cooling fan is not
working.
Listen for the sound of the
cooling fan.
Trying to operate the
microwave oven without
food inside.
Put food in the microwave
oven.
There is not sufficient
ventilation space for the
microwave oven.
There are intake/exhaust
outlets on the front and rear
of the microwave oven for
ventilation.
Keep the gaps specified
in the product installation
guide.
Several power plugs are
being used in the same
socket.
Designate only one socket to
be used for the microwave
oven.
There is a
popping sound
during operation,
and the
microwave oven
doesn't work.
Cooking sealed food or
using a container with a lid
may causes popping sounds.
Do not use sealed containers
as they may burst during
cooking due to expansion of
the contents.
MG11T5018CC_AA_EN.indd
41
2/4/2020
10:44:30 AM