Samsung MX-HS7000 User Manual - Page 28

APPENDIX, Troubleshooting - service manual

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Appendix Troubleshooting Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center. Symptom I cannot eject the disc. Check/Remedy • Is the power cord plugged securely into the outlet? • Turn off the power and then turn it back on. Playback does not start immediately when the Play/Pause button is pressed. • Are you using a deformed disc or a disc with scratches on the surface? • Wipe the disc clean. Sound is not produced. • No sound is heard during fast playback, slow playback, and step motion playback. • Are the speakers connected properly? Is the speaker setup correctly customized? • Is the disc severely damaged? The remote control does not work. • Is the remote control being operated within its operational angle and distance range? • Are the batteries drained? The product is not working. (Example: The power goes out or the front panel buttons don't work, or you hear a strange noise.) The product is not working normally. • Press the @ button (on front panel) for more than 5 seconds with no disc inside. The initialization message appears on the screen, and the power will turn off automatically. When you turn your product on again, all the settings will be reset. Don't use this unless absolutely necessary. Can't receive radio broadcast. • Is the antenna connected properly? • If the antenna's input signal is weak, install an external FM antenna in an area with good reception. • If you contact us to repair your Component System, an administration fee may be charged if either: 1. An engineer is called out to your home at your request and there is no defect in the product. 2. You bring the unit to a repair center and there is no defect in the product. • We will provide you with the amount of the administration fee before we make a home visit or begin any work on your player. • We recommend you read this manually thoroughly, search for a solution on line at www.samsung.com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before seeking to repair your player. 28 English

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Troubleshooting
Refer to the chart below when this product does not function properly. If the problem you are
experiencing is not listed below or if the instructions below do not help, turn off the product,
disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics
Service Center.
Symptom
Check/Remedy
I cannot eject the disc.
•
Is the power cord plugged securely into the outlet?
•
Turn off the power and then turn it back on.
Playback does not start
immediately when the Play/Pause
button is pressed.
•
Are you using a deformed disc or a disc with scratches
on the surface?
•
Wipe the disc clean.
Sound is not produced.
•
No sound is heard during fast playback, slow playback,
and step motion playback.
•
Are the speakers connected properly? Is the speaker
setup correctly customized?
•
Is the disc severely damaged?
The remote control does not
work.
•
Is the remote control being operated within its
operational angle and distance range?
•
Are the batteries drained?
The product is not working.
(Example: The power goes out
or the front panel buttons don't
work, or you hear a strange
noise.)
The product is not working
normally.
•
Press the
@
button (on front panel) for more than 5
seconds with no disc inside. The initialization message
appears on the screen, and the power will turn off
automatically. When you turn your product on again, all
the settings will be reset.
Don't use this unless absolutely necessary.
Can't receive radio broadcast.
•
Is the antenna connected properly?
•
If the antenna's input signal is weak, install an external
FM antenna in an area with good reception.
•
If you contact us to repair your Component System, an administration fee may be charged if either:
1. An engineer is called out to your home at your request and there is no defect in the product.
2. You bring the unit to a repair center and there is no defect in the product.
•
We will provide you with the amount of the administration fee before we make a home visit or
begin any work on your player.
•
We recommend you read this manually thoroughly, search for a solution on line at
www.samsung.com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before
seeking to repair your player.
Appendix
28
English