Samsung RF25HMEDBSR User Manual Ver.0.0 (English, French, Spanish) - Page 34

Troubleshooting

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Troubleshooting PROBLEM The refrigerator does not work at all or it does not chill sufficiently. The food in the fridge is frozen. You hear unusual noise or sounds. The cabinetdoor sealing area of the appliance is hot and condensation is occurring. Ice Maker is not producing ice. You can hear water bubbling in the refrigerator. There is a bad smell in the refrigerator. Frost forms on the walls of the freezer. SOLUTION Check that the power plug is properly connected. Check if the set temperature on the digital display is warmer than the freezer or fridge inner temperature. If it is, set the refrigerator colder. Is the refrigerator in direct sunlight or located near a heat source? Is the back of the refrigerator too close to the wall, preventing proper ventilation? Check if the set temperature on the digital display is too low. Try setting the refrigerator to a warmer temperature. Is the temperature in the room too low? Set the refrigerator warmer. Did you store the food which is juicy in the coldest part of the refrigerator? Try moving those items to the other shelves in the fridge instead of keeping them in the colder areas or bins. Check that the refrigerator is level and stable. Is the back of the refrigerator too close to the wall, preventing proper ventilation? Try moving the back of the refrigerator at least 2 inches from the wall. Was anything dropped behind or under the refrigerator? A "ticking" sound is heard from inside the refrigerator. It is normal and occurs because various accessories are contracting or expanding according to the temperature of the refrigerator interior. If it sounds as if something is hitting something else inside the refrigerator, this is normal. The sound is caused by the compressor operating at high capacity. Some heat is normal as anti-condensators are installed in the vertical hinged section of the refrigerator to prevent condensation. Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long time. Did you wait for 12 hours after installing the water supply line before making ice? Is the water line connected and the shut-off valve opened? Did you manually stop the ice making function? Is the freezer temperature too warm? Try setting the freezer temperature lower. This is normal. The bubbling comes from refrigerant circulating through the refrigerator. Check for spoiled food. Foods with strong odors (for example, fish) should be tightly covered. Clean out your freezer periodically and throw away any spoiled or suspicious food. Is the air vent blocked? Remove any obstructions so air can circulate freely. Allow sufficient space between the stored food for efficient air circulation. Is the freezer drawer closed properly? English - 34 DA68-02952A-00.indb 34 13. 10. 25. 2:55

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English - 34
Troubleshooting
PROBLEM
SOLUTION
The refrigerator
does not work
at all or it
does not chill
sufficiently.
Check that the power plug is properly connected.
Check if the set temperature on the digital display is warmer than the freezer or
fridge inner temperature. If it is, set the refrigerator colder.
Is the refrigerator in direct sunlight or located near a heat source?
Is the back of the refrigerator too close to the wall, preventing proper
ventilation?
The food in the
fridge is frozen.
Check if the set temperature on the digital display is too low.
Try setting the refrigerator to a warmer temperature.
Is the temperature in the room too low? Set the refrigerator warmer.
Did you store the food which is juicy in the coldest part of the refrigerator? Try
moving those items to the other shelves in the fridge instead of keeping them in
the colder areas or bins.
You hear
unusual noise
or sounds.
Check that the refrigerator is level and stable.
Is the back of the refrigerator too close to the wall, preventing proper
ventilation?
Try moving the back of the refrigerator at least 2 inches from the wall.
Was anything dropped behind or under the refrigerator?
A “ticking” sound is heard from inside the refrigerator. It is normal and occurs
because various accessories are contracting or expanding according to the
temperature of the refrigerator interior.
If it sounds as if something is hitting something else inside the refrigerator, this
is normal. The sound is caused by the compressor operating at high capacity.
The cabinet-
door sealing
area of the
appliance
is hot and
condensation is
occurring.
Some heat is normal as anti-condensators are installed in the vertical hinged
section of the refrigerator to prevent condensation.
Is the refrigerator door ajar? Condensation can occur when you leave the door
open for a long time.
Ice Maker is not
producing ice.
Did you wait for 12 hours after installing the water supply line before making
ice?
Is the water line connected and the shut-off valve opened?
Did you manually stop the ice making function?
Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can
hear water
bubbling in the
refrigerator.
This is normal. The bubbling comes from refrigerant circulating through the
refrigerator.
There is a bad
smell in the
refrigerator.
Check for spoiled food.
Foods with strong odors (for example, fish) should be tightly covered.
Clean out your freezer periodically and throw away any spoiled or suspicious
food.
Frost forms on
the walls of the
freezer.
Is the air vent blocked? Remove any obstructions so air can circulate freely.
Allow sufficient space between the stored food for efficient air circulation.
Is the freezer drawer closed properly?
DA68-02952A-00.indb 34
DA68-02952A-00.indb
34
13. 10. 25.
2:55
13. 10. 25.
2:55