Samsung WF241ANW/XAA Trouble Shooting Guide (English, French, Spanish) - Page 3

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ALIGNMENT AND ADJUSTMENTS WARNING To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless testing requires power. Error Code NO (Diagnostic Code Error Image) Description Corrective Action 10 ds Door is detected as open while it is Go to "Quick Test Mode" and then do trying to lock the door. Door Lock/Unlock Test 11 tE Abnormal high/low temperature or resistance (Thermal sensor or PBA resistance). Go to " Board Input Test" and check Water Temperature. Check loose or pinched wires. Replace PCB or thermistor. MICOM is attempting to drive the motor but is not getting any response signals Evaluate wire harness for loose or 12 3E from the hall sensor. Visual check shows unhooked connections. Go to " Quick motor is not running. (Locked, Defective Test Mode" and test Motor. Hall Sensor or Overload) 13 Hr Heater Relay Failure (No Heater Relay Check Signal) Replace PCB 14 nF1 The hot/cold water hose connection is Please connect the hot/cold water not correct. hose connection correctly. 15 2E Voltage for motor control bus is over or under specified limit. Replace PCB 16 SUd Suds is detected during the washing session. ("SUdS" is not an error. If the washer is in suds period, "SUdS" will Guide a user to reduce amount of detergent usage. light up instead of remaining time.) 17 AE Communication error between SUB Check Main PBA, SUB PBA & Wire- PBA and MAIN PBA harness. Replace PCB 18 SF System Error Replace PCB 3 [BingBang2] Technical_information_02830C-01_EN.indd 3 2012-10-05 3:26:48

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ALIGNMENT AND ADJUSTMENTS
3
NO
Error Code
(Diagnostic Code
Error Image)
Description
Corrective Action
10
ds
Door is detected as open while it is
trying to lock the door.
Go to “Quick Test Mode” and then do
Door Lock/Unlock Test
11
tE
Abnormal high/low temperature or
resistance (Thermal sensor or PBA
resistance).
Go to “ Board Input Test” and check
Water Temperature. Check loose
or pinched wires. Replace PCB or
thermistor.
12
3E
MICOM is attempting to drive the motor
but is not getting any response signals
from the hall sensor. Visual check shows
motor is not running. (Locked, Defective
Hall Sensor or Overload)
Evaluate wire harness for loose or
unhooked connections. Go to “ Quick
Test Mode” and test Motor.
13
Hr
Heater Relay Failure (No Heater Relay
Check Signal)
Replace PCB
14
nF1
The hot/cold water hose connection is
not correct.
Please connect the hot/cold water
hose connection correctly.
15
2E
Voltage for motor control bus is over
or under specified limit.
Replace PCB
16
SUd
Suds is detected during the washing
session. (“SUdS” is not an error. If the
washer is in suds period, “SUdS” will
light up instead of remaining time.)
Guide a user to reduce
amount of
detergent usage.
17
AE
Communication error between SUB
PBA and MAIN PBA
Check Main PBA, SUB PBA & Wire-
harness. Replace PCB
18
SF
System Error
Replace PCB
To avoid risk of electrical shock, personal injury or death; disconnect power to washer
before servicing, unless testing requires power.
WARNING
[BingBang2] Technical_information_02830C-01_EN.indd
3
2012-10-05
±± 3:26:48