Samsung WF365BTBGSF/A2 User Manual Ver.6 (English, French, Spanish) - Page 32

Information Codes

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troubleshooting and information codes Information codes Information codes may be displayed to help you better understand what is occurring with your washer. CODE SYMBOL MEANING SOLUTION Unbalanced load prevented your Redistribute the load, press the Start/Pause washer from spinning. Button. Door is open when washer is running. Close the door tightly and restart the cycle. If the code reappears, call for service. Your washer failed to lock the door. Close the door tightly and restart the cycle. If the code reappears, call for service. Water temperature control problem. (Heater Control problem) Call for service. Your washer has tried to fill but has not reached the proper water level. Call for service. The door will not unlock. Make sure the door is firmly closed. Push the Power button to turn off your washer, then turn it on again. If the code reappears, call for service. Motor not running properly. Restart the cycle by pressing the Start/Pause Button. If the code reappears, call for service. Your washer is not draining. First, clean the drain filter. Then do the It can also mean that the unit following. senses a small clog while draining. 1) Turn off the unit and turn it on again. 2) Select only the Spin Cycle. 3) Press the Start/Pause to drain the water. Clean the debris filter. If it still does not drain, call for service. Your washer has tried to fill but was unsuccessful. Make sure the water faucets are open all the way. Check for kinked hoses. Check the inlet screens on the fill hoses. If you use a Flood Safety Device, then please remove the device and connect the water hoses directly to the unit. Check if the hot water supply hose is connected. You must connect the hot water supply hose because hot water is supplied by the Auto Temperature Control (A.T.C.) function if the temperature of the cold water is lower than 59 °F. The hot/cold water hose connection is not correct. Please connect the hot/cold water hose correctly. Electric service was lost when the Restart the cycle by pressing the Start/Pause washer was running. Button. 32_ troubleshooting and information codes 8 JOEE

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32_
troubleshooting and information codes
INFORMATION CODES
Information codes may be displayed to help you better understand what is occurring with your washer.
CODE SYMBOL
MEANING
SOLUTION
Unbalanced load prevented your
washer from spinning.
Redistribute the load, press the Start/Pause
Button.
Door is open when washer is
running.
Close the door tightly and restart the cycle.
If the code reappears, call for service.
Your washer failed to lock the
door.
Close the door tightly and restart the cycle.
If the code reappears, call for service.
Water temperature control
problem.
(Heater Control problem)
Call for service.
Your washer has tried to fill but
has not reached the proper water
level.
Call for service.
The door will not unlock.
Make sure the door is firmly closed.
Push the Power button to turn off your washer,
then turn it on again. If the code reappears, call
for service.
Motor not running properly.
Restart the cycle by pressing the Start/Pause
Button. If the code reappears, call for service.
Your washer is not draining.
It can also mean that the unit
senses a small clog while draining.
First, clean the drain filter.
Then do the
following.
1) Turn off the unit and turn it on again.
2) Select only the Spin Cycle.
3) Press the Start/Pause to drain the water.
Clean the debris filter.
If it still does not drain, call for service.
Your washer has tried to fill but
was unsuccessful.
Make sure the water faucets are open all the
way. Check for kinked hoses.
Check the inlet screens on the fill hoses.
If you use a Flood Safety Device, then please
remove the device and connect the water hoses
directly to the unit.
Check if the hot water supply
hose is connected.
You must connect the hot water supply hose
because hot water is supplied by the Auto
Temperature Control (A.T.C.) function if the
temperature of the cold water is lower than 59 °F.
The hot/cold water hose
connection is not correct.
Please connect the hot/cold water hose
correctly.
Electric service was lost when the
washer was running.
Restart the cycle by pressing the Start/Pause
Button.
troubleshooting and
information codes
WF361_363_365-02832J-06_EN.indd
32
2013-12-13
9:40:03