Samsung WF45H6300AG/A2 User Manual Ver.1 (English, French, Spanish) - Page 36
Network Setup Q&a - wifi
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troubleshooting Network Setup Q&A QUESTION ANSWER The washer or dryer is not • Check the power connection of the router. found in the smartphone app. • Check if the smartphone is connected with Wi-Fi. • Check if the Wi-Fi function of the washer or dryer is turned on. • To refresh the screen, press "Configure" again. • If the router is installed too far away from the washer or dryer, the strength of the Wi-Fi signal may weak. In this case, move the router closer to the washer or dryer. The AP is not found on the washer or dryer. • Check the power connection of the router. • Check if the Wi-Fi function of the washer or dryer is turned on. • To refresh the screen, press "Configure" again. • If the router is installed too far away from the washer or dryer, the strength of the Wi-Fi signal may weak. In this case, move the router closer to the washer or dryer. Ensure that the number of the displayed antenna bars are at least 3. • If the strength of the wireless signal of the router is weak, the washer or dryer may not appear in the device list of the APP. Make sure to use a high performance router to use a stable wireless network. There are more than one washer or dryer in the house. Do I have to install an AP for each of them? • You can install only one router. • If you want to one router for each of the washer and dryer, select the corresponding router for each of the products in the "Smart Washer" app. • When both washer and dryer are installed, they can be controlled through one router. Which AP is better? • Since the washer or dryer is controlled through the router from the inside or outside of the house, high performance router is recommended. • Make sure to use a router that has the WiFi certificate logo. • Since a router with 2 or more antennas provides better performance, purchse and use the router. How can I check if the AP is out of order? • Connect to the router on a smartphone and check if you can connect to the Internet. If you can connect to the Internet, the router is normal. • Check if the LED of the router is blinking. If all the LEDs are turned off, it indicates that the power is turned off. • If the router doesn't seem to be working properly, request after-sales service. The customer does not have a PC. Can the customer can use the indoor and outdoor control feature? • If the Internet can be accessed inside of the house, the feature is available. However, you have to sign up the web site and resgister the product. How many users can control • Only if the "Smart Washer" app is authenticated, multiple users can a washer or dryer? control the washer or dryer. 8 JOEE 36_ English