Sanyo DP42861 Internet Guide 0.2Mb - Page 11

• How much does VUDU cost? One-time movie rentals range from $0.99 to $5.99. Purchased movies range from $4.99 to $24.99. • What is HDX? HDX™ is a 1080p video format that delivers the highest quality available, a true cinematic experience with a vividly detailed and virtually artifact free picture accompanied by high-resolution, immersive sound. • When I rent a movie, do I have to pay to watch it more than once? You can watch a rented movie as many times as you like within the 24-hour period initiated by starting to view the movie. You may also find movies from independent studios that allow you a 48 hour period to watch the movie. After the 24-hour period has expired, you may rent the movie again for a reduced rate. • How do I find movies? VUDU lets you search for movies by title, actor, or director or browse through genres and special collections. You can also filter titles in your search through criteria like Critics' rating, MPAA rating, date, and studio. While VUDU's search engine is state-of-theart, it's extremely easy to use. • The streaming video keeps freezing. This is due to the source not being able to keep up with the stream. If the video is freezing, that means it is still downloading. Pause the video and give it some time to download before resuming playback. • Can I enjoy the VUDU service in a different country? Currently the VUDU service is only available in the United States. • How does billing work? You pay for content as you go. Your credit card will be charged per transaction so you are only paying for the content you purchase or rent. VUDU keeps a summary and detailed accounting of all charges online and may be viewed there by account-holders. You won't have to deal with another monthly bill in your mailbox. • How do I cancel my VUDU service? Please call VUDU Customer Care at 888-554-VUDU (8838) and an agent will assist you. NOTE: Before giving your VUDU Device to someone else, please contact VUDU Customer Care to deactivate the VUDU device and cancel your account. Canceling your account ensures that your credit card is not charged for movies purchased by the new owner. • If the power goes out in my house and I'm unable to finish the movie I was watching, will I still need to pay the rental fee? Under some circumstances, VUDU can credit the cost of a movie-rental for customers in good standing. If you were not able to finish the movie you were watching because of the power outage and your account is current, contact VUDU Customer Care they will be happy to credit the cost of the movie rental charge to your account. • How can I correct a mistake in my order? Please contact VUDU Customer Care via e-mail at ([email protected]) or by phone at 888-554-VUDU (8838). • Where do I find my activation code? Please contact Customer Care at 1-888-554-VUDU (8838). NOTE: For more Frequently Asked Questions regarding the VUDU service please visit the Sanyo website at www.sanyotv.com. Need help? www.sanyoctv.com 1-877-864-9604 11