Sharp KB-3401L KB-3401LS , KB-3401LK , KB-3401LW Operation Manual - Page 35

Before you call for service Please check the following before calling for service. It may save you time and expense. Problem 1 Part or all of range does not operate. 2 Surface units do not heat. Possible cause • Power cord of range is not completely connected to the electrical outlet. • Power outage. • Fuse/circuit breaker at home doesn't work. • Range is in Demo Mode. • No power to the appliance. • Surface controls improperly set. 3 Surface units too hot or not hot enough. 4 Surface unit stops glowing. 5 Scratches on glass ceramic cooktop. • Improper cookware being used. • It is normal when turned to a lower setting. • Incorrect cleaning methods were used. • Cookware with rough bottom has been used. Solution • Make sure the power cord is tightly connected to the outlet. • Check house lights to be sure. Call your local electric company for service. • Replace the fuse or reset the circuit breaker. • See page 31 for how to cancel Demo Mode. • See SOLUTION for PROBLEM 1. • Check if the controls have been properly set. See page 14. • Use pans which are flat and match the diameter of the surface unit selected. • Use the recommended cleaning procedure. See page 32. • Use smooth, flat-bottomed cookware. 6 Areas of discoloration on the cooktop. 7 Metalmarks on cooktop. • Food spillovers not cleaned before next use. • Sliding or scraping of metal pans on top. 8 Brown streaks or specks on cooktop glass surface. 9 Food in Microwave Drawer is not heated. • Boilovers are cooked onto surface. • No power to the appliance. • Drawer controls improperly set. 10 Microwave Drawer light does not work. 11 Oven does not work. • Range is in Demo Mode. • Light bulb is loose or burned out. • No power to the appliance. • Oven controls improperly set. • Oven too hot. 12 Oven light does not work. 13 Touch controls will not operate. • Range is in Demo Mode. • Light bulb is loose or burned out. • Control Lock is on. • Use the recommended cleaning procedure. See page 32. • Do not slide metal pans. When cool, clean with cooktop cleaning cream to remove the marks. • Use the recommended cleaning procedure. See page 32. • See SOLUTION for PROBLEM 1. • Check if the controls have been properly set. See page 17. • See page 32. • Call for service. • See SOLUTION for PROBLEM 1. • Check if the controls have been properly set. See page 23. • Allow the oven to cool below locking temperature and then reset to the desired setting/temperature. • See page 31. • Tighten or replace the bulb. • See page 30 to unlock. 35