Sharp KB-3411JS KB-3411JS , KB-3411JK , KB-3411JW Operation Manual - Page 34

BEFORE YOU CALL FOR SERVICE Please check the following before calling for service. It may save you time and expense. PROBLEM 1 Part or all of range does not operate. 2 Surface units do not heat. POSSIBLE CAUSE • Power cord of range is not completely connected to the electrical outlet. • Power outage. • Fuse/circuit breaker at home doesnʼt work. • Range is in Demo Mode. • No power to the appliance. • Surface controls improperly set. 3 Surface units too hot or • Improper cookware being used. not hot enough. SOLUTION • Make sure the power cord is tightly connected to the outlet. • Check house lights to be sure. Call your local electric company for service. • Replace the fuse or reset the circuit breaker. • See page 30 for how to cancel Demo Mode. • See SOLUTION for PROBLEM 1. • Check if the controls have been properly set. See page 14. • Use pans which are flat and match the diameter of the surface unit selected. 4 Surface unit stops glowing. • It is normal when turned to a lower setting. 5 Scratches on glass ceramic cooktop. • Incorrect cleaning methods were used. • Cookware with rough bottom has been used. • Use the recommended cleaning procedure. See page 31. • Use smooth, flat-bottomed cookware. 6 Areas of discoloration on the cooktop. 7 Metalmarks on cooktop. • Food spillovers not cleaned before next use. • Sliding or scraping of metal pans on top. 8 Brown streaks or specks on cooktop glass surface. 9 Food in Microwave Drawer is not heated. • Boilovers are cooked onto surface. • No power to the appliance. • Drawer controls improperly set. 10 Microwave Drawer light does not work. • Range is in Demo Mode. • Light bulb is loose or burned out. • Use the recommended cleaning procedure. See page 31. • Do not slide metal pans. When cool, clean with cooktop cleaning cream to remove the marks. • Use the recommended cleaning procedure. See page 31. • See SOLUTION for PROBLEM 1. • Check if the controls have been properly set. See page 17. • See page 30. • Call for service. 11 Oven does not work. • No power to the appliance. • Oven controls improperly set. • Oven too hot. • Range is in Demo Mode. • See SOLUTION for PROBLEM 1. • Check if the controls have been properly set. See page 22. • Allow the oven to cool below locking temperature and then reset to the desired setting/temperature. • See page 30. 12 Oven light does not • Light bulb is loose or burned out. work. • Tighten or replace the bulb. 13 Touch controls will not • Control Lock is on. operate. • See page 29 to unlock. 34