Sony KDL-47W802A Operating Instructions (Setup Guide) - Page 31

Additional Information Troubleshooting When the illumination LED is flashing in red, count how many times it flashes (interval time is three seconds). Press "/1 on the TV to turn it off, disconnect the AC power cord, and contact Sony Customer Support (information provided on the front cover) with how many times the indicator flashes. When the illumination LED is not flashing, check the items in the table as follows. Also refer to "Troubleshooting" in the i-Manual. If the problem persists, contact Sony Customer Support (information provided on the front cover). Condition Explanation/Solution There is no picture (screen • Check the antenna/cable connection. is dark) and no sound. • Connect the TV to the AC power, and press "/1 on the TV or POWER on the remote control. Some programs cannot be • Check the antenna. tuned. The remote control does not • Replace the batteries. function. • Your TV may be in SYNC mode. Press SYNC MENU, select TV Control and then select Home (Menu) or Options to control the TV. The Parental Lock password has been forgotten. • Enter 4357 for the PIN code. (PIN code 4357 is always accepted.) The TV and its surrounding • When the TV is used for an extended period of time, become warm. the TV and its surroundings may become warm to touch. This is not a malfunction of the TV. How to reset the TV to factory settings • Turn on the TV. While holding down V on the remote control, press "/1 on the TV. (The TV will turn itself off, then back on again.) Release V. WARNING: The reset will clear all of your customized settings including the Parental Lock setting. Frozen audio or video, a blank screen, or the TV does not respond to TV or remote control buttons. • Perform a simple reset of the TV by unplugging the AC power cord for two minutes, then plug it in again. Additional Information 31