Sony PEG-TJ37 Read This First Operating Instructions - Page 57

HotSync Manager does not start., HotSync is not, displayed in the task tray Notification area at - driver

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Troubleshooting HotSync Manager does not start. (HotSync) is not displayed in the task tray (Notification area) at the bottom right of my computer window B Reinstall Palm™ Desktop for CLIÉ. If you still cannot perform the HotSync® operation If you cannot solve your HotSync® operation problem by following the troubleshooting tips in this manual, follow the procedure below. Note This "Unknown device" may appear in the Device Manager only while your CLIÉ handheld tries to connect to your computer. After your CLIÉ handheld has timed out and displayed an error message on a window, it disconnects from your computer and this "Unknown device", if it was present, will disappear and you will not see it. Check if any "Unknown device" is listed in the Device Manager on your computer. 1 Right-click [My Computer] and select [Properties] from the menu. The System Properties window is displayed. 2 If you are using Windows 2000 Professional/Windows XP, click [Hardware]. 3 Click [Device Manager]. 4 Check if there is a device marked with or . A device with such mark is not operating normally. Contact the manufacturer of the device to get information on the latest device drivers. You cannot perform the HotSync® operation before you install Palm™ Desktop for CLIÉ on your computer If you perform the HotSync® operation before you install the CLIÉ handheld drivers on your computer, other drivers may be installed on your computer and a problem may occur in your computer system. Make sure you install Palm™ Desktop for CLIÉ before performing the HotSync® operation. Do not use a USB hub If you connect your CLIÉ handheld to your computer via a USB hub, you may not be able to perform the HotSync® operation properly. Make sure you connect the USB cable directly to a USB port of your computer. Some computers have the hub function built into their internal circuitry. Contact your computer manufacturer to check whether the USB port of your computer is connected to an internal USB hub. Check that the USB port of your computer is enabled Test the USB port with another device, such as a USB mouse. If that device does not work, check the BIOS setting of your computer. In addition, check the setting in the Device Manager: Right-click [My Computer] and select [Properties] from the menu. (If you are using Windows 2000 Professional/ Continued on next page 57

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57
Troubleshooting
HotSync Manager does not start.
(HotSync) is not
displayed in the task tray (Notification area) at the
bottom right of my computer window
B
Reinstall
Palm™ Desktop for CLIÉ
.
If you still cannot perform the HotSync
®
operation
If you cannot solve your HotSync
®
operation problem by following the troubleshooting
tips in this manual, follow the procedure below.
Note
This “Unknown device” may appear in the Device Manager only while your CLIÉ handheld
tries to connect to your computer. After your CLIÉ handheld has timed out and displayed an
error message on a window, it disconnects from your computer and this “Unknown device”, if
it was present, will disappear and you will not see it.
Check if any “Unknown device” is listed in the Device Manager on your
computer.
1
Right-click [My Computer] and select [Properties] from the menu.
The
System Properties
window is displayed.
2
If you are using Windows 2000 Professional/Windows XP, click [Hardware].
3
Click [Device Manager].
4
Check if there is a device marked with
or
A device with such mark is not operating normally. Contact the manufacturer of the
device to get information on the latest device drivers.
You cannot perform the HotSync
®
operation before you install Palm™
Desktop for CLIÉ on your computer
If you perform the HotSync
®
operation before you install the CLIÉ handheld drivers on
your computer, other drivers may be installed on your computer and a problem may occur
in your computer system.
Make sure you install
Palm™ Desktop for CLIÉ
before performing the HotSync
®
operation.
Do not use a USB hub
If you connect your CLIÉ handheld to your computer via a USB hub, you may not be able
to perform the HotSync
®
operation properly. Make sure you connect the USB cable
directly to a USB port of your computer.
Some computers have the hub function built into their internal circuitry. Contact your
computer manufacturer to check whether the USB port of your computer is connected to
an internal USB hub.
Check that the USB port of your computer is enabled
Test the USB port with another device, such as a USB mouse. If that device does not
work, check the BIOS setting of your computer.
In addition, check the setting in the Device Manager: Right-click [My Computer] and
select [Properties] from the menu. (If you are using Windows 2000 Professional/
Continued on next page
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