Sony VGPWKB5 Operating Instructions - Page 22
Troubleshooting - problems
UPC - 027242723962
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Troubleshooting If you experience any of the following difficulties while using the keyboard, use this troubleshooting guide to solve the problem. If a problem persists, consult your nearest Sony dealer. For contact information, see "Getting Help"(page 19). Also refer to the manuals provided with your computer. Symptom The CONNECT button was pressed, but communication is not possible. When I'm using the keyboard, the display goes dark or the computer enters a power-saving mode. The computer does not return from monitor standby mode. The computer does not recover from Standby or Sleep mode. The keyboard does not recover from energysaving mode, or recovery takes a long time. Cause/Remedy c Check whether batteries are inserted in the keyboard. For details, see "Setting Up" (page 8). c If the POWER switch on the keyboard is set to OFF, communication with the receiver is not possible. Check the setting of the switch on the keyboard. c If the power does not come on when the POWER switch of the keyboard is set to ON, the batteries may be empty. Replace the batteries. For details, see "Setting Up" (page 8). c Communication between the keyboard and the receiver may not have been properly established. If the CONNECT button on the keyboard is not pressed within 10 seconds of pressing the CONNECT button on the receiver, the receiver cancels communication. In such a case, perform the procedure again to enable communication. For details, see "Enabling communication between the keyboard and the receiver" (page 10). c If the keyboard is too far from the receiver, communication is not possible. The maximum communication distance between the keyboard and the receiver is about 32.81 ft. (10 m). If used on a metal table or if there are obstacles between the keyboard and the receiver, the usable distance may be shorter. c Change the power management setting so that the computer does not enter a power-saving mode. For details, refer to the manuals provided with your computer. c Press any key on the notebook computer's keyboard to recover from a power-saving mode. c Press any key on this unit or on the notebook computer's keyboard to exit this mode. c Press any key on the notebook computer's keyboard, not on this unit. c Press any key on the notebook computer's keyboard. 22 GB