Symantec 20044017 User Guide - Page 30

30 Service and Support Solutions Self Help Self Help The Symantec Web site contains answers to the most common customer questions. From our Web site you can: 1 Find help with your subscription, download, product activation, or other nontechnical issues. 1 Search our knowledge base for help with technical issues, such as installing, configuring, or troubleshooting errors with your Symantec product. 1 Find information about the latest virus threats and removal tools. You can access the Symantec support Web site at: www.symantec.com/globalsupport Contact Support In addition to using our Self Help options, you can also contact a support representative by chat, email, or phone. w Support offerings may vary based on the language or product. Following is an overview of our support offerings: Chat Chat in real time with a support representative. For more complex technical issues, chat offers the option to allow a support representative to connect remotely to your computer and resolve the problem for you. Chat support is free, with the exception of our Virus and Spyware Solution service.