Toshiba 27A42 Owners Manual - Page 28
Troubleshooting - service menu
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Appendix Troubleshooting Before calling a service technician, please check the following table for a possible cause of the problem and some solutions. Problem TV will not turn on Solution • Make sure the power cord is plugged in, then press POWER. • The remote control batteries may be dead. Replace the batteries. No picture, no sound • Check the antenna/cable connections. No sound, picture OK • The sound may be muted. Press VOLUME. • The station may have broadcast difficulties. Try another channel. Poor sound, picture OK • The station may have broadcast difficulties. Try another channel. Poor picture, sound OK • Check the antenna connections. • The station may have broadcast difficulties. Try another channel. • Adjust the PICTURE menu. Poor reception of broadcast channels • The station may have broadcast difficulties. Try another channel. • Check the antenna connections. • If you are using a VCR, make sure the TV/VCR button is set correctly. Cannot receive above channel 13 • Make sure TV/CABLE is set to CABLE mode. Unable to select a certain channel • The channel may be blocked by the V-Chip feature or CH LOCK feature, or erased with the add/erase feature. Cannot access signal input sources (Video1, Video2, Video3 and ColorStream) and/or Channels 3 and 4 • Check the VIDEO LOCK feature. Multiple images • The station may have broadcast difficulties. Try another channel. • Use a highly directional outdoor antenna. Poor color or no color • The station may have broadcast difficulties. Try another channel. • Adjust the TINT and/or COLOR in the PICTURE menu. • If you change the direction of the TV while it is turned on, the picture could suffer from color shading. If so, turn off the TV and allow it to cool for several hours before turning it on again. No stereo or SAP sound from a known MTS broadcast • Make sure the MTS feature is set properly. The V-Chip PIN code does not work (U.S. V-Chip • Change or reset your PIN code (page 17 and 18). system only) The remote control does not operate • Make sure the TV/VCR/CABLE mode is set properly. • Remove all obstruction between the remote control and the remote control sensor. • The remote control batteries may be dead. Replace the batteries. Appendix 3L51601C/E P25-BACK 28 28 4/6/2002, 13:04