Western Digital My Passport Essential SE User Manual - Page 42

Drive is locked, Start, My Computer, Password, Unlock, Too Many Password Attempts

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MY PASSPORT ESSENTIAL AND ESSENTIAL SE USER MANUAL Using the Drive Unlock Utility. To erase your My Passport when the drive is locked and you have forgotten or lost your password: 1. If you do not see a prompt to provide your password, then either: • Click the My Passport image above the Drive is locked prompt on the Home screen to display the WD SmartWare drive unlock screen: • Start the WD SmartWare Drive Unlock utility by either: - Using your computer's file management utility to open the WD Unlock virtual CD and double-clicking the Unlock.exe file - Clicking Start > My Computer, opening the WD Unlock virtual CD listing under Devices with Removable Storage and double-clicking the Unlock.exe file 2. Make five attempts to unlock the drive by: a. Typing a password in the Password box. b. Clicking Unlock. 3. The fifth invalid password attempt displays the Too Many Password Attempts prompt: 4. Read the warning about the loss of data if you erase your drive. 5. Click the I understand check box to signify that you accept the risk. 6. Click Format to erase your drive. MANAGING AND CUSTOMIZING YOUR DRIVE - 37

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MY PASSPORT ESSENTIAL AND ESSENTIAL SE
USER MANUAL
MANAGING AND CUSTOMIZING YOUR DRIVE
– 37
Using the Drive Unlock Utility.
To erase your My Passport when the drive is locked and
you have forgotten or lost your password:
1.
If you do not see a prompt to provide your password, then either:
•
Click the My Passport image above the
Drive is locked
prompt on the Home
screen to display the WD SmartWare drive unlock screen:
•
Start the WD SmartWare Drive Unlock utility by either:
-
Using your computer’s file management utility to open the WD Unlock virtual
CD and double-clicking the Unlock.exe file
-
Clicking
Start
>
My Computer
, opening the WD Unlock virtual CD listing
under Devices with Removable Storage and double-clicking the Unlock.exe
file
2.
Make five attempts to unlock the drive by:
a.
Typing a password in the
Password
box.
b.
Clicking
Unlock
.
3.
The fifth invalid password attempt displays the
Too Many Password Attempts
prompt:
4.
Read the warning about the loss of data if you erase your drive.
5.
Click the
I understand
check box to signify that you accept the risk.
6.
Click
Format
to erase your drive.