Western Digital WDBK8Z0010BBK User Manual - Page 72

Troubleshooting, Frequently Asked Questions

Get Western Digital WDBK8Z0010BBK PDF manuals and user guides View all Western Digital WDBK8Z0010BBK manuals
Add to My Manuals
Save this manual to your list of manuals

Page 72 highlights

110 Troubleshooting MY PASSPORT ULTRA METAL EDITION USER MANUAL This chapter includes the following topics: Frequently Asked Questions Installing, Partitioning, and Formatting the Drive If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wd.com and search our knowledge base for more help. Frequently Asked Questions Q: Why is the drive not recognized under My Computer or on the computer desktop? A: If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting your WD USB 3.0 external storage product. The drive is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller drivers are installed. Contact the adapter card manufacturer for installation procedures. Q: Why won't my computer boot when I connect my USB drive to the computer before booting? A: Depending on your system configuration, your computer might try to boot from your WD portable USB drive. Refer to your system's motherboard BIOS setting documentation to disable this feature or visit http://support.wd.com and see Knowledge Base answer ID 1201. For more information about booting from external drives, refer to your system documentation or contact your system manufacturer. Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.0 or USB 2.0. Q: How do I determine whether or not my system supports USB 3.0 or USB 2.0? A: Refer to your USB card documentation or contact your USB card manufacturer. Note: If your USB 3.0 or USB 2.0 controller is built in to the system motherboard, be sure to install the appropriate chipset support for your motherboard. Refer to your motherboard or system manual for more information. Q: What happens when a USB 3.0 or USB 2.0 device is plugged into a USB 1.1 port or hub? A: USB 3.0 and USB 2.0 are backward-compatible with USB 1.1. When connected to a USB 1.1 port or hub, a USB 3.0 or USB 2.0 device operates at the USB 1.1 full speed of up to 12 Mbps. If your system includes a PCI Express slot, you can achieve USB transfer rates by installing a PCI Express adapter card. Contact the card manufacturer for installation procedures and more information. TROUBLESHOOTING - 67

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
MY PASSPORT ULTRA
METAL EDITION
USER MANUAL
TROUBLESHOOTING
– 67
Troubleshooting
This chapter includes the following topics:
Frequently Asked Questions
Installing, Partitioning, and Formatting the Drive
If you have problems installing or using this product, refer to this troubleshooting section
or visit our support website at
and search our knowledge base for
more help.
Frequently Asked Questions
Q:
Why is the drive not recognized under My Computer or on the computer desktop?
A:
If your system has a USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers
are installed before connecting your WD USB 3.0 external storage product. The drive
is not recognized correctly unless USB 3.0 or USB 2.0 root hub and host controller
drivers are installed. Contact the adapter card manufacturer for installation
procedures.
Q:
Why won't my computer boot when I connect my USB drive to the computer before
booting?
A:
Depending on your system configuration, your computer might try to boot from your
WD portable USB drive. Refer to your system’s motherboard BIOS setting
documentation to disable this feature or visit
and see
Knowledge Base answer ID 1201. For more information about booting from external
drives, refer to your system documentation or contact your system manufacturer.
Q:
Why is the data transfer rate slow?
A:
Your system may be operating at USB 1.1 speeds due to an incorrect driver
installation of the USB 3.0 or USB 2.0 adapter card or a system that does not
support USB 3.0 or USB 2.0.
Q:
How do I determine whether or not my system supports USB 3.0 or USB 2.0?
A:
Refer to your USB card documentation or contact your USB card manufacturer.
Note:
If your USB 3.0 or USB 2.0 controller is built in to the system
motherboard, be sure to install the appropriate chipset support for
your motherboard. Refer to your motherboard or system manual
for more information.
Q:
What happens when a USB 3.0 or USB 2.0 device is plugged into a USB 1.1 port or
hub?
A:
USB 3.0 and USB 2.0 are backward-compatible with USB 1.1. When connected to a
USB 1.1 port or hub, a USB 3.0 or USB 2.0 device operates at the USB 1.1 full speed
of up to 12 Mbps.
If your system includes a PCI Express slot, you can achieve USB transfer rates by
installing a PCI Express adapter card. Contact the card manufacturer for installation
procedures and more information.
10