Whirlpool WFG525S0HV Owners Manual - Page 12

TROUBLESHOOTING First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit http://www.whirlpool.com/product_help. In Canada, visit http://www.whirlpool.ca. Contact us by mail with any questions or concerns at the address below: In U.S.A.: In Canada: Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Whirlpool Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Please include a daytime phone number in your correspondence. WARNING PROBLEM Nothing will operate Surface burners will not operate Surface burner flames are uneven, yellow and/or noisy Excessive heat around cookware on cooktop Cooktop cooking results not what expected Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock. POSSIBLE CAUSES Power supply cord is unplugged. Household fuse is blown or a circuit breaker is tripped. Main or regulator gas shutoff valve is in the off position. The range is improperly connected to the gas supply. The control knob is not set correctly. Air in the gas lines. Clogged burner ports. Clogged burner ports. Burner caps positioned improperly. Range converted improperly. Cookware and flame are not matched. Improper cookware. Control knob set to incorrect heat level. Range is not level. SOLUTIONS Plug into a grounded 3 prong outlet. Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. See the Installation Instructions. Contact a trained repair specialist or see Installation Instructions. Push in knob before turning to a setting. If this is the first time the surface burners have been used, turn on any one of the surface burner knobs to release air from the gas lines. See "Sealed Surface Burners" section. See "Sealed Surface Burners" section. See "Sealed Surface Burners" section. If propane gas is being used, contact a service technician or see cover for contact information. The cookware should be centered above the burner with the bottom sitting level on the grate. The flame should be adjusted so that it does not extend up the sides of the pan. Ideal cookware should have a flat bottom, straight sides and a well fitting lid, and the material should be of a medium to heavy thickness. See "Cooktop Use" section. Level the range. See the Installation Instructions. 12