Whirlpool WFW862CHC Owners Manual - Page 23

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/owners (in Canada www.whirlpool.ca/owners) for assistance and to possibly avoid a service call. If you experience Vibration or Off-Balance Vibration, rocking, or "walking" Noises Clicking or metallic noises Gurgling or humming Rolling or sloshing and occasional clicking (on slow-speed spin) Water Leaks Possible Causes Solution Feet may not be in contact with the floor and locked. Front and rear feet must be in firm contact with floor, and washer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet. Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound. Do not install washer on a raised wooden platform. See "Level the Washer" in Installation Instructions. Load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items. Item or load not suitable for selected cycle. See "Cycle Guide" and "Using Your Washer." The shipping bolts are still in the back See "Remove transport bolts from washer" in the of the washer. Installation Instructions. Door locking or unlocking. After starting a cycle the drum will make a partial turn and the door will lock. The door will remain locked until the end of cycle. This is normal. Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins could fall between washer drum and tub or may block pump. It may be necessary to call for service to remove items. It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel drum. Washer may be draining water. The pump may make a humming sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles. This is normal at certain stages of the cycle. Steel balls in the balancing system are This is normal at certain stages of the cycle. balancing the load. Check the following for proper installation Fill hoses not attached tightly. Fill hose washers. Drain hose connection. One some models: Drain pump filter is not properly seated. Check household plumbing for leaks or clogged sink or drain. Strainer (or nylon stocking) on end of drain hose is clogged. Tighten fill-hose connection. Properly seat all four fill-hose flat washers. Check that the drain hose is properly secured to drainpipe or laundry tub. One some models: Make sure filter is correctly placed in the housing. See "Cleaning the Drain Pump Filter/Draining Residual Water." Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.) Remove strainer/stocking from drain hose. 23