Whirlpool WTW5100VQ User Instructions - Page 6

TROUBLESHOOTING First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions) to possibly avoid the cost of a service call. In U.S.A. www.whirlpool.com In Canada www.whirlpool.ca Washer and Components Washer Operation Noisy ■ Is the load balanced and the washer level? The wash load should be balanced and not overloaded. The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions. ■ Did you completely remove the yellow shipping strap with shipping pins? See the Installation Instructions. ■ Are the gears engaging after the drain and before spin, or is the upper part of agitator clicking during wash? These are normal washer noises. Leaking ■ Check the following: Are the fill hoses tight? Are the fill hose washers properly seated? Is the drain hose clamp properly installed? See the Installation Instructions. ■ Is the sink or drain clogged? Sink and standpipe must be able to handle 17 gal. (64 L) of water per minute. ■ Is water deflecting off the tub ring or the load? Center the tub before starting the washer. The wash load should be balanced and not overloaded. The fill or spray rinses can deflect off the load. The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions. ■ Check household plumbing for leaks. Basket crooked ■ Was the washer basket pulled forward during loading? Push the basket to the center before starting wash. ■ Is the load balanced and the washer level? The wash load should be balanced and not overloaded. The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions. ■ The washer basket moves while washing. This is normal. Agitator operation ■ The top of the agitator is loose, or moves in only one direction. This is normal. Dispensers clogged or bleach leaking ■ Did you follow the manufacturer's directions when adding detergent and fabric softener to the dispensers (on some models)? Measure detergent and fabric softener. Slowly pour into the dispensers. Wipe up all spills. Dilute fabric softener in the fabric softener dispenser. ■ Did you put powdered or color-safe bleach into the liquid chlorine bleach dispenser (on some models)? Add powdered or liquid color-safe bleach directly to the basket. Do not use the chlorine bleach dispenser for color-safe bleach. Washer won't run, fill, rinse, or agitate; washer stops WARNING Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock. ■ Is the power cord plugged into a grounded 3 prong outlet? Plug power cord into a grounded 3 prong outlet. ■ Are you using an extension cord? Do not use an extension cord. ■ Is the indicator on the Timer knob properly lined up with a cycle? Turn the Timer knob to the right slightly and pull to start. ■ Are the water inlet valve screens clogged? Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water and check for leaks. ■ Are both the hot and cold water faucets turned on? Turn on the water. ■ Is the water inlet hose kinked? Straighten the hoses. ■ Does the water level seem too low, or does the washer appear to not fill completely? The top of the agitator is much higher than the highest water level. This is normal and necessary for clothes to move freely. ■ Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. ■ Is the washer in a normal pause in the cycle? The washer pauses for about 2 minutes during certain cycles. Allow the cycle to continue. Some cycles feature periods of agitation and soak. ■ Is the washer overloaded? Wash smaller loads. ■ Is the lid open? The lid must be closed during operation. Washer will not agitate or spin with the lid open. Washer won't drain or spin ■ Is the drain hose clogged, or the end of the drain hose more than 96" (244 cm) above the floor? See the Installation Instructions for proper installation of drain hose. 6