Xerox 5550DN User Guide (English)

Xerox 5550DN - Phaser B/W Laser Printer Manual

Xerox 5550DN manual content summary:

  • Xerox 5550DN | User Guide (English) - Page 1
    Phaser® 5550 printer User Guide Guide d'utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Användarhandbok Betjeningsvejledning www.xerox.com/support
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    in the United States and/or other countries. HP-GL®, HP-UX®, and PCL® are trademarks of Hewlett-Packard Corporation in the United States and/or other an ENERGY STAR® partner, Xerox Corporation has determined that this product (Phaser 5550DN and Phaser 5550DT configurations) meets the ENERGY STAR
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    Electrical Safety 1-2 Laser Safety 1-4 Maintenance Safety 1-5 Operational Safety 1-6 Printer Location 1-6 Printer Clearance 1-6 Operational Guidelines 1-7 Printing Safety Guidelines 1-7 Printer Supplies 1-7 Moving the Printer 1-8 Symbols Marked on Product 1-9 2 Printer Features Parts of
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    's IP Address 3-5 Dynamic Methods of Setting the Printer's IP Address 3-6 Manually Setting the Printer's IP Address 3-8 Printer Management Software 3-10 CentreWare Internet Services (IS 3-10 CentreWare Web 3-11 Available Printer Drivers 3-12 Windows 2000 or Later 3-13 Preliminary Steps 3-13
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    Manual Address Assignment 3-30 Address Precedence 3-31 4 Printing Basics Supported Paper and Media 4-2 Paper Usage Guidelines 4-2 Paper that May Damage Your Printer 4-3 Paper Storage Guidelines 4-3 Supported Paper Sizes and Weights 4-4 Tray Setup 4-7 Loading Paper 4-9 Loading Paper in Tray
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    Security Settings 5-10 Configuring HTTPS 5-10 Managing Certificates 5-10 Configuring 802.1X 5-11 Locking the Control Panel Menus 5-11 Analyzing Printer Usage 5-12 Job Accounting 5-12 Usage Profile Reports 5-13 MaiLinX Alerts 5-14 Xerox Usage Analysis Tool 5-14 Phaser® 5550 Printer iv
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    Support 6-2 PrintingScout Alerts 6-2 Clearing Paper Jams 6-3 Jam at A 6-4 Jam at B 6-6 Jam at B and C 6-8 Jam at C 6-12 Jam at D 6-15 Jam at D and A 6-16 Jam at E 6-19 Jam at F 6-22 Jam at G 6-23 Jam at H 6-25 Jam at the Stacker Upper Tray 6-26 Paper Size Jam in Tray 1 (MPT 6-27 Paper
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    Messages 6-69 Status Messages 6-69 Errors and Warnings 6-70 Additional Resources 6-71 7 Maintenance Cleaning the Printer 7-2 Cleaning the Exterior 7-2 Cleaning the Interior 7-2 Supplies 7-3 Consumables 7-3 Routine Maintenance Items 7-3 Customer Usage Patterns 7-3 Moving and Repacking the
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    User Safety This chapter includes: ■ Electrical Safety on page 1-2 ■ Laser Safety on page 1-4 ■ Maintenance Safety on page 1-5 ■ Operational Safety on page 1-6 ■ Symbols Marked on Product on page 1-9 Your printer and the recommended supplies have been designed and tested to meet strict safety
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    specifically instructed to do so. Power should be OFF when performing these installations. Except for user-installable options, there are no parts that you can maintain or service behind these covers. Note: Leave the printer on for optimum performance; it does not pose a safety hazard. Phaser® 5550
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    frayed. ■ Liquid is spilled into the printer. ■ The printer is exposed to water. If any of these conditions occur: 1. Turn off the printer immediately. 2. Disconnect the power cord from the electrical outlet. 3. Call an authorized service representative. Electrical Safety Phaser® 5550 Printer 1-3
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    with laser product performance standards set by governmental, national, and international agencies and is certified as a Class 1 Laser Product. The printer does not emit hazardous light because the beam is totally enclosed during all modes of customer operation and maintenance. Phaser® 5550 Printer
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    printer. ■ Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a hazardous condition. ■ Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Phaser® 5550
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    . Printer Location Place the printer in a dust-free area within a temperature range of 41° F to 90° F (5° C to 32° C) and a relative humidity range of 15 percent to 85 percent. Printer Clearance Place the printer in an area where there is adequate space for ventilation, operation, and servicing
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    injury. Printer Supplies ■ Use the supplies specifically designed for your printer. The use of unsuitable materials may cause poor performance and a possible safety hazard. ■ Follow all warnings and instructions marked on, or supplied with, the printer, options and supplies. Phaser® 5550 Printer 1-7
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    moving is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. Note: The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details. Phaser® 5550 Printer 1-8
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    Use caution (or draws attention to a particular component). See the manual(s) for information. Hot surface on or in the printer. Use caution to avoid personal injury. Do not burn. It may take 40 minutes or more for the fuser to cool down depending on your printer model. Phaser® 5550 Printer 1-9
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    Printer Features This chapter includes: ■ Parts of the Printer on page 2-2 ■ Printer Configurations on page 2-4 ■ Control Panel on page 2-7 ■ Fonts on page 2-10 ■ More Information on page 2-12 Phaser® 5550 Printer 2-1
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    reset 8 6. Power cord connection 1 7. Finisher or Stacker power cord connection 8. 2000-Sheet Feeder (Tray 6) connection 2 9. Finisher or Stacker connection 3 10. 1000-Sheet Feeder (Trays 4 and 5) connection 4 5 9 10 11 11. Duplex Unit connection 67 5550-119 Phaser® 5550 Printer 2-2
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    Internal Components 1 E 3 4 1. Fuser 2. Transfer Roller 3. Drum Cartridge 4. Toner Cartridge Parts of the Printer 2 5550-109 Phaser® 5550 Printer 2-3
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    Stacker ■ Optional 3500-Sheet Finisher (with stapler and hole puncher) ■ Input paper capacity up to 4,100 sheets ■ Optional automatic two-sided printing (included with Phaser 5550DN and 5550DT configurations) ■ Accommodates a wide variety of media types and custom size paper Phaser® 5550 Printer 2-4
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    Ethernet Connection N/A‡ Standard Standard Standard All configurations support two memory slots. The maximum memory is 1 GB. * Requires the 1000-Sheet Feeder. # Requires the 1000-Sheet Feeder. † Requires a hard drive. ‡ Requires a Phaser 5550B to 5550N upgrade kit. Phaser® 5550 Printer 2-5
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    Stacker ■ 3500-Sheet Finisher (with stapler and hole puncher) ■ Hard Drive ■ 32 MB Flash Memory ■ Duplex Unit ■ Envelope Tray Upgrades ■ Phaser 5550B to Phaser 5550N upgrade kit For more information on printer options and upgrades, go to www.xerox.com/office/ 5550supplies. Phaser® 5550 Printer 2-6
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    , printer errors and warnings). ■ Prompts you to load paper (if enabled; Tray 1 MPT enabled by default), replace supplies, and clear jams. ■ Enables you to access tools and information pages to help resolve problems. ■ Enables you to change printer and network settings. Phaser® 5550 Printer 2-7
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    Panel 46 READY TO PRINT. Walk-Up Features Information Paper Tray Setup Printer Setup Troubleshooting 12 3 5 7 89 5550-111 Print Icon 1. Status Indicator LED: Green = Printer is ready to print. Yellow = Warning condition, printer continues to print. Red = Startup sequence or error condition
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    for printing. Note: You can also print information pages from CentreWare Internet Services (IS) and from the printer driver. Sample Pages Your printer comes with a set of sample pages that demonstrate different printer functions. To print the sample pages: 1. On the control panel, select Information
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    download the .hqx file. 4. Install the font manager. Note: If you turn off the printer, the fonts you download to memory are deleted. You must download them again when you turn on the printer. Fonts downloaded to the hard drive are not deleted when you turn off the printer. Phaser® 5550 Printer 2-10
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    options to print a list of available PostScript or PCL fonts: ■ The printer's control panel ■ CentreWare IS Using the Control Panel To print either a list from CentreWare IS: 1. Launch your web browser. 2. Enter your printer's IP address in the browser's Address field. 3. Click Properties. 4.
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    This section includes: ■ Resources on page 2-12 ■ Xerox Support Centre on page 2-13 Obtain information regarding your printer and its capabilities from the following sources. Resources Information Installation Guide* Quick Use Guide* User Guide (PDF)* Quick Start Tutorials Video Tutorials
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    information: ■ User manuals and video tutorials ■ Solutions to troubleshooting problems ■ Printer and supplies status ■ Supplies ordering and recycling ■ Answers to frequently asked questions ■ Default printer driver settings (Windows only) To start the Xerox Support Centre utility: 1. Select
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    Choosing a Connection Method on page 3-3 ■ Configuring the Network Address on page 3-5 ■ Printer Management Software on page 3-10 ■ Available Printer Drivers on page 3-12 ■ Windows 2000 or Later on page 3-13 ■ Macintosh OS X, Version 10.3 and Higher on page 3-20 ■ UNIX (Linux) on page 3-24 ■ IPv6 on
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    systems: Manually set the printer's TCP/IP address on the control panel. 6. Print a Configuration page to verify the new settings. Note: If the Software and Documentation CD-ROM is not available, you can download the latest driver from www.xerox.com/office/5550drivers. Phaser® 5550 Printer 3-2
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    for one or more computers. It supports many printers and systems on an Ethernet network. printer to the hub with the second cable. Connect to any port on the hub except the uplink port. See also: Configuring the Network Address on page 3-5 Available Printer Drivers on page 3-12 Phaser® 5550 Printer
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    (10 feet). Connect the Parallel cable to the printer and the computer while they are both Off, and then turn them On. Install the printer driver from the Software and Documentation CD-ROM, and select the appropriate LPT Parallel port. See also: Available Printer Drivers on page 3-12 Phaser® 5550
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    instructions, insert the Software and Documentation CD-ROM into your computer's CD-ROM drive. After the Xerox Installer launches, follow the prompts for installation. Note: For the automatic installer to function, the printer must be connected to an established TCP/IP network. Phaser® 5550 Printer
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    DHCP or auto IP address listed. Check that the Network Mask and Router/Gateway address are correct for your network. 9. Click the Save Changes button. Phaser® 5550 Printer 3-6
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    system administrator must configure one or more DNS servers and a local DNS domain name space database. To set up the printer for DNS, supply a maximum of two DNS name server IP addresses. Dynamic Domain Name Service (DDNS) The printer supports Dynamic DNS through DHCP. You must have DHCP enabled
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    an environment where the network administrator assigns printer IP addresses, you can use this method to manually set the IP address. Manually setting the IP address overrides DHCP and press the OK button. 7. Enter the printer's IP address, and then press the OK button. Phaser® 5550 Printer 3-8
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    a simple interface that enables you to manage, configure, and monitor networked printers from your desktop using an embedded web server. For complete information about CentreWare bottom of the page. See also: System Administrator Guide at www.xerox.com/office/5550support Phaser® 5550 Printer 3-9
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    online manuals and technical support information located on the Xerox website. Note: CentreWare IS requires a web browser and a TCP/IP connection between the printer and the network (in Windows, Macintosh, or UNIX environments). TCP/IP and HTTP must be enabled in the printer. JavaScript is required
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    , and drivers to Windows 2000, Windows XP, and Windows Server 2003. ■ Install, troubleshoot, upgrade, and clone wizards to aid all users in performing administrative tasks. ■ Install CentreWare Web on a server for availability to all clients on the network with Internet access. ■ Support multiple
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    locations and need to print to different printers. This driver enables printing from a Mac OS X (version 10.3 and higher) operating system. This driver enables printing from a UNIX operating system. * Go to www.xerox.com/office/5550drivers for the latest printer drivers. Phaser® 5550 Printer
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    . b. In the Run window, type: :\INSTALL.EXE. 2. Select your desired language from the list. 3. Select Install Printer Driver. 4. Select the installation method you want to use, and then follow the onscreen instructions. See also: Online Support Assistant at www.xerox.com/office/5550support
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    to use in the Printer Name or IP Address edit box. Click Next. 8. Select one of these options: ■ Click Finish in the Confirmation window if the data is correct. ■ Click the Back button to correct the data if it is incorrect, and then click Finish in the Confirmation window. Phaser® 5550 Printer 3-14
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    Windows 2000 or Windows XP drivers. 3. Select the *.INF file, and then click Open. 4. Verify that the path and filename are correct, and then click OK. 5. Enter a name for the printer and select whether you want that printer Windows 2000 or Later Troubleshooting on page 3-18 Phaser® 5550 Printer 3-15
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    When prompted for URL (Windows 2000, Windows XP), enter the printer's URL in the following format: http://printer-ip-address/ipp Note: Substitute your printer's IP address or DNS name for printer-ip-address. 5. Click Next. Configuring the Printer To configure the printer: 1. Insert the Software and
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    language folder, select the .inf file, and then click OK. 9. Choose your Printer, and then click Next. 10. Select Intel Box for Windows XP, and then click Next. 11. Click Finish. 12. In the My Network Places dialog box, double-click the 64-bit system, and then select Yes. Phaser® 5550 Printer 3-17
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    or Later Windows 2000 or Later Troubleshooting Note: For Windows XP, select Classic Look or the Windows XP procedures . This Troubleshooting section assumes you have completed the following tasks: ■ Loaded a Phaser printer PCL or PostScript printer driver. ■ Printed printer. Phaser® 5550 Printer 3-18
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    tab. 2. Click Print Test Page. If the printer does not print, select PhaserSMART Technical Support on the Troubleshooting tab of your Windows printer driver to access PhaserSMART Technical Support. See also: Online Support Assistant at www.xerox.com/office/5550support Phaser® 5550 Printer 3-19
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    See also: Online Support Assistant at www.xerox.com/office/5550support USB Connection To install the printer driver from the Software and Documentation CD-ROM: 1. Insert the CD-ROM into the CD-ROM drive. ■ Open the Printer Setup Utility for Mac OS X, version 10.3.x. Note: To locate utilities on the
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    OS X, Version 10.3 and Higher 4. Select the printer in the window. 5. Select Xerox from the manufacturers in the drop-down menu. 6. Select the appropriate printer configuration from the list of available printers. 7. Click the Add button. LPD/LPR Connection To install the printer driver from the
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    Macintosh OS X, Version 10.3 and Higher 6. Select Xerox from the list of manufacturers in the lower drop-down menu. 7. Select the appropriate printer from the list of available printers. 8. Click the Add button. USB Connection To install the printer driver from the Software and Documentation CD-ROM:
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    CentreWare IS: a. Launch your web browser. b. Enter the printer's IP address in the browser's Address field. c. Select Support. d. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART. See also: Online Support Assistant at www.xerox.com/office/5550support Phaser® 5550 Printer 3-23
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    AIX ■ Hewlett-Packard HP-UX ■ Linux (i386) ■ Linux (PPC) The following procedures enable you to connect your printer using any of the supported versions of UNIX or Linux listed above. Quick Install Steps Perform the following procedures to set up the printer and install the appropriate drivers. From
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    2, and then click the Printer Package for use with CentreWare for Unix link. 6. Click the Start button to begin downloading. 7. In your browser, click the Installation Guide link, and then follow the installation instructions. Note: If print-quality problems exist, or your job did not print, access
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    Interface ID on page 3-27 ■ Automatic Address Assignment on page 3-28 ■ DHCPv6 on page 3-29 ■ Manual Address Assignment on page 3-30 ■ Address Precedence on page 3-31 Enabling IPv6 IPv6 can be enabled or disabled 7. Click the Save Changes button at the bottom of the page. Phaser® 5550 Printer 3-26
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    printer uses the Interface ID when assigning both the Link-Local address and automatic addresses that use router supplied prefix(es). It is not used in addresses supplied the Interface ID. ■ The other option is to manually set the interface ID. The Interface ID must be Phaser® 5550 Printer 3-27
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    Properties. 4. Select the Protocols folder on the left navigation panel, and then click TCP/IP. 5. Click the TCP/IP (v6) button. 6. Select/deselect Use router supplied prefixes. 7. Click the Save Changes button at the bottom of the page. Phaser® 5550 Printer 3-28
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    IS To change DHCPv6 options using CentreWare IS: 1. Launch your web browser. 2. Enter your printer's IP address in the browser's Address field. 3. Click Properties. 4. Select the Protocols folder options. 7. Click the Save Changes button at the bottom of the page. Phaser® 5550 Printer 3-29
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    . 4. Select the Protocols folder on the left navigation panel, and then click TCP/IP. 5. Click the TCP/IP (v6) button. 6. In the Manual Address Assignment field, select Use this address, and then type the address. 7. Click the Save Changes button at the bottom of the page. Phaser® 5550 Printer 3-30
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    CentreWare IS To set address precedence using CentreWare IS: 1. Launch your web browser. 2. Enter your printer's IP address in the browser's Address field. 3. Click Properties. 4. Select the Protocols folder on . 7. Click the Save Changes button at the bottom of the page. Phaser® 5550 Printer 3-31
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    on Both Sides of the Paper on page 4-33 ■ Printing on Specialty Media on page 4-35 ■ Printing on Custom Size Paper on page 4-45 ■ Creating Custom Paper Types on page 4-49 ■ Using the Stapler on page 4-50 ■ Using the Hole Puncher on page 4-54 ■ Advanced Options on page 4-56 Phaser® 5550 Printer 4-1
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    ■ Supported Paper Sizes and Weights on page 4-4 ■ Tray Setup on page 4-7 Your printer is designed to be used with a variety of paper types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. For best results, use Xerox printing media specified for your Phaser
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    Plastic media other than supported transparencies ■ Paper that has been folded or wrinkled ■ Padded envelopes ■ Non-laser glossy or coated paper ■ Paper that has been photocopied ■ Paper with cutouts or perforations ■ Paper with staples inserted ■ Envelopes with windows, metal clasps, adhesives with
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    Supported Paper and Media Supported Paper Sizes and Weights The following sections provide information about paper sizes and weights that can be used in the printer trays. For more detailed information about paper and other media, print the Paper 98 - 356 mm (3.87 - 14 in.) Phaser® 5550 Printer 4-4
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    Sizes and Weights for Tray 6 Trays 6 60 - 215 g/m2 (16 - 57 lb. Bond) Executive1 7.25 x 10.5 in. Letter2 8.5 x 11 in. A42 210 x 297 mm B5 JIS3 182 x 257 mm 1Auto-sensed when Metric Defaults is set to Off 2Auto-sensed 3Auto-sensed when Metric Defaults is set to On Phaser® 5550 Printer 4-5
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    Sizes and Weights for Envelope Tray Supported Paper and Media Envelope Tray 60 - 90 g/m2 (16 - 24 lb. Bond) Large US Postcard1 4.0 x 6.0 in. A61 105 x 148 mm #10 Commercial 4.12 x 9.5 in. Monarch 3.87 x 7.5 in. DL 110 x 220 mm C5 162 x 229 mm 1 Non-standard envelope size Custom Sizes
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    side guides firmly against the paper or other specialty media. ■ Push the tray completely to the back of printer. ■ Set the paper size and type if prompted by the control panel. For the Online Support Assistant, go to www.xerox.com/office/5550support. Tray 1 (MPT) MAX MAX MAX 5550-100 Tray 1 (MPT
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    Tray 6 and Envelope Tray Supported Paper and Media 5550-103 Tray 6 Long-Edge Feed Envelope Tray 5550-204 Phaser® 5550 Printer 4-8
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    Tray 1 (MPT). Caution: If you change the type or size of paper in a tray, you must change the paper type and size on the control panel to match the paper that you loaded. If you fail to do this, print-quality problems or jams can occur, and the fuser can be damaged. 5550-123 Phaser® 5550 Printer
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    1. Lower Tray 1 (MPT). Loading Paper D 2. Adjust the paper guides to the size of the paper. B 5550-262 D B 5550-125 Phaser® 5550 Printer 4-10
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    necessary, adjust the paper guides to the size of the paper. Long-Edge Feed ■ Recommended for Letter, A4, B5 JIS, large US Postcard, envelopes, and many custom sizes of paper. ■ Do not load paper above the fill line. MAX ■ Place the side to be printed facedown. 5550-100 Phaser® 5550 Printer 4-11
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    page) toward the front of the printer. 5550-126 Short-Edge Feed ■ Place Letter, Legal, Statement, Tabloid, A3, A4, A5, US Folio, B4 JIS, B5 JIS, B6 JIS, and small US Postcard paper short-edge feed in Tray 1 (MPT). MAX ■ Place the side to be printed facedown. 5550-101 Phaser® 5550 Printer 4-12
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    , specialty media, and many sizes. Caution: If you change the type of paper in a tray, you must change the paper type on the control panel to match the paper that you loaded. If you fail to do this, print-quality problems can occur and the fuser can be damaged. 5550-123 Phaser® 5550 Printer 4-13
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    1. Pull out the tray. Loading Paper 5550-156 2. Fan the paper to release sheets that may stick together. 5550-251 Phaser® 5550 Printer 4-14
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    , A4, B5 JIS, and custom sizes of paper long-edge feed into the tray. ■ Place the side to be printed faceup. ■ Place pre-punched paper with the holes toward the right side of the tray. ■ Place letterhead (or the top of the page) toward the front of the tray. 5550-130 Phaser® 5550 Printer 4-15
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    the paper guides to the size of the paper. Adjust the paper guides according to the paper size and feed direction (long-edge feed or short-edge feed). Labels inside the paper tray provide additional information for loading paper according to size and feed direction. 5550-132 Phaser® 5550 Printer
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    the paper type or the tray you loaded as the paper source. Loading Paper in Tray 6 for Single-Sided Printing Use Tray 6 as a high capacity feeder for Letter, A4, Executive, and B5 JIS paper. Paper can only be loaded long-edge feed in Tray 6. 1. Pull out the tray. 5550-112 Phaser® 5550 Printer 4-17
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    Loading Paper 2. If loading paper with a different width or length, adjust the width and length guides. A4 8.5" 11" A4 A4 11" 5550-241 11" A4 A4 11" 5550-240 Phaser® 5550 Printer 4-18
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    the tray. ■ Place the side to be printed facedown. ■ Place pre-punched paper with the holes toward the left side of the tray. ■ Place letterhead (or the top of the page) toward the front of the tray. XEROX 4. Push the tray completely into the printer. XEROX 5550-255 5550-115 Phaser® 5550 Printer
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    type or size of paper in a tray, you must change the paper type and size on the control panel to match the paper that you loaded. If you fail to do this, print-quality problems or jams can occur, and the fuser can be damaged. 1. Lower Tray 1 (MPT). 5550-123 D B 5550-262 Phaser® 5550 Printer 4-20
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    2. Adjust the paper guides to the size of the paper. D Loading Paper B 5550-125 3. Fan the paper to release sheets that may stick together. 5550-251 Phaser® 5550 Printer 4-21
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    Loading Paper 4. Insert the paper into the tray either long-edge feed or short-edge feed. If necessary, adjust the paper guides to the size of the paper. Long-Edge Feed ■ Recommended for Letter, A4, and B5 JIS sizes of paper. ■ Do not load paper above the fill line. MAX 5550-100 ■ Place the side to
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    Change setup and then press the OK button. b. Select the paper type, and then press the OK button. c. Select the paper size, and then press the OK button to save your selection. 6. In the printer driver, select either the paper type or Tray 1 (MPT) as the paper source. Phaser® 5550 Printer 4-23
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    the paper type on the control panel to match the paper that you loaded. If you fail to do this, print-quality problems can occur and the fuser can be damaged. 1. Pull out the tray. 5550-123 5550-156 2. Fan the paper to release sheets that may stick together. 5550-251 Phaser® 5550 Printer 4-24
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    , Executive, A4, B5 JIS, and many custom sizes of paper. ■ Place the side to be printed first (page 1) facedown. ■ Place pre-punched paper with the holes toward the left side of the tray. ■ Place letterhead (or the top of the page) toward the front of the tray. 5550-134 Phaser® 5550 Printer 4-25
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    the paper guides to the size of the paper. Adjust the paper guides according to the paper size and feed direction (long-edge feed or short-edge feed). Labels inside the paper tray provide additional information for loading paper according to size and feed direction. 5550-132 Phaser® 5550 Printer
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    or the tray you loaded as the paper source. Loading Paper in Tray 6 for 2-Sided Printing Use Tray 6 as a high capacity feeder for 2-sided printing of Letter, A4, Executive, and B5 JIS paper. Paper can only be loaded long-edge feed in Tray 6. 1. Pull out the tray. 5550-112 Phaser® 5550 Printer 4-27
  • Xerox 5550DN | User Guide (English) - Page 89
    Loading Paper 2. If loading paper with a different width or length, adjust the width and length guides. A4 8.5" 11" A4 A4 11" 5550-241 11" A4 A4 11" 5550-240 Phaser® 5550 Printer 4-28
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    the side to be printed first (page 1) faceup. ■ Place pre-punched paper with the holes toward the right side of the tray. ■ Place letterhead (or the top of the page) toward the front of the tray. XEROX 4. Push the tray completely into the printer. XEROX 5550-255 5550-115 Phaser® 5550 Printer 4-29
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    have changed the paper size or type, do the following: a. Select Change setup and then press the OK button. b. Select the paper type, and then press the OK button to save your selection. 6. In the printer driver, select either the paper type or Tray 6 as the paper source. Phaser® 5550 Printer 4-30
  • Xerox 5550DN | User Guide (English) - Page 92
    Note: Additional printer memory (RAM) may improve overall printer functions, but will not increase the pages per minute (ppm) ability of the printer. See also: Print-Quality Problems on page 6-58 Selecting Printing Preferences (Windows) Printer preferences control all of your print jobs, unless you
  • Xerox 5550DN | User Guide (English) - Page 93
    that job. 1. With the desired document or graphic open in your application, access the Print dialog box. 2. Select the Phaser 5550 printer and click its Properties button to open the printer driver. 3. Make selections from the driver tabs. Note: For more information about Windows printer driver
  • Xerox 5550DN | User Guide (English) - Page 94
    from Tray 1. All sizes that fit Trays 2-6 may be printed 2-sided. ■ The paper must have a weight of 60-163 g/m2 (16-43 lb. Bond). ■ Manual 2-sided printing is supported. See also: Online Support Assistant at www.xerox.com/office/5550support Binding Preferences Use the printer driver to select
  • Xerox 5550DN | User Guide (English) - Page 95
    2-sided printing: 1. Insert paper into the tray. 2. In the printer driver, select 2-sided printing as shown in the following table, and then press the OK button. To select automatic 2-sided printing: Operating System Steps Windows Vista, Windows 2000, Windows XP, or Windows Server 2003 1. Select
  • Xerox 5550DN | User Guide (English) - Page 96
    side. ■ Change the paper type at the control panel for all trays. ■ Use Xerox Transparencies; print quality may vary with other transparencies. Printing Transparencies from Tray 1 (MPT) or Tray 6 1. Fan the transparencies to release sheets that may stick together. 5550-170 Phaser® 5550 Printer 4-35
  • Xerox 5550DN | User Guide (English) - Page 97
    the OK button to save your selection. 5. In the printer driver, select either Transparency as the paper type or the tray you loaded as the paper source. Printing Transparencies from Trays 2-5 1. Fan the transparencies to release sheets that may stick together. 5550-170 Phaser® 5550 Printer 4-36
  • Xerox 5550DN | User Guide (English) - Page 98
    then press the OK button. b. Select Transparency, and then press the OK button. c. Select the paper size, and then press the OK button to save your selection. 5. In the printer driver, select either Transparency as the paper type or the tray you loaded as the paper source. Phaser® 5550 Printer 4-37
  • Xerox 5550DN | User Guide (English) - Page 99
    Envelope Tray on page 4-40 Guidelines for Envelopes Buying and Storing Envelopes ■ Use only paper envelopes specified in the Supported Papers table. Successful envelope printing is highly dependent on the quality and construction of the envelopes. Use envelopes made specifically for laser printers
  • Xerox 5550DN | User Guide (English) - Page 100
    Change setup, and then press the OK button. b. Select Envelope, and then press the OK button. c. Select the paper size, and then press the OK button to save your selection. 4. In the printer driver, select Envelope as the paper type or Tray 1 (MPT) as the paper source. Phaser® 5550 Printer 4-39
  • Xerox 5550DN | User Guide (English) - Page 101
    the paper size, and then press the OK button to save your selection. For information on printing envelopes in sizes not listed in the menu, see Printing on Custom Size Paper on page 4-45. 4. In the printer driver, select Envelope as the paper type or Tray 2 as the paper source. Phaser® 5550 Printer
  • Xerox 5550DN | User Guide (English) - Page 102
    ; it may cause the printer to jam. Printing Postcards 1. Insert postcards into a tray: Tray 1 (MPT) ■ Insert Large US postcards and A6 media long-edge feed and facedown into Tray 1 (MPT). Place the top of the media to enter the printer first (left side of printer). 5550-219 Phaser® 5550 Printer 4-41
  • Xerox 5550DN | User Guide (English) - Page 103
    , and then press the OK button. b. Select Card Stock, and then press the OK button. c. Select the paper size, and then press the OK button to save your selection. 4. In the printer driver, select Card Stock as the paper type, or Tray 1 (MPT) or Tray 2 as the paper source. Phaser® 5550 Printer 4-42
  • Xerox 5550DN | User Guide (English) - Page 104
    for labels, use it as a template. Labels can be printed from any tray. 1. Insert the labels into a tray: Tray 1 (MPT) ■ Insert the label sheets long-edge feed (recommended) and facedown into Tray 1 (MPT). Place the top of the page toward the front of the printer. 5550-146 Phaser® 5550 Printer 4-43
  • Xerox 5550DN | User Guide (English) - Page 105
    : a. Select Change setup, and then press the OK button. b. Select Labels, and then press the OK button. c. Select the paper size, and then press the OK button to save your selection. 4. In the printer driver, select either Labels or the tray you loaded as the paper source. Phaser® 5550 Printer 4-44
  • Xerox 5550DN | User Guide (English) - Page 106
    in.) Stacker Upper Tray 182 - 297 mm (7.16 - 11.70 in.) 182 - 432 mm (7.16 - 17.0 in.) Stacker Lower Tray 182 - 297 mm (7.16 - 11.70 in.) 210 - 432 mm (8.27 - 17.0 in.) For more information on paper types, weights, and sizes, see Supported Paper and Media on page 4-2. Phaser® 5550 Printer 4-45
  • Xerox 5550DN | User Guide (English) - Page 107
    Printing Custom Size Paper Printing on Custom Size Paper Loading the Paper Trays 1. Insert custom size paper in Tray 1 (MPT) or Trays 2-5. Tray 1 (MPT) 5550-151 Long-Edge Feed Trays 2-5 Short-Edge Feed 5550-150 Long-Edge Feed 5550-149 5550-148 Short-Edge Feed Phaser® 5550 Printer 4-46
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    Size Paper 2. Adjust the paper guides to the size of the. Labels inside the paper tray provide additional information for loading paper according to size and orientation. D B 5550-125 Tray 1 (MPT) 3. Push the tray completely into the printer. Trays 2-5 5550-136 5550-065 Phaser® 5550 Printer
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    size as the document size in the application or select the appropriate tray as the paper source. Note: If you later replace the custom size in a tray with a standard size, be sure to set the new size in the control panel (or Auto Select for a size that is auto sensed). Phaser® 5550 Printer 4-48
  • Xerox 5550DN | User Guide (English) - Page 110
    CentreWare IS and appear in the printer driver, control panel, and CentreWare IS. Use this feature to create your own custom paper type with specific settings that you can reuse for routine print jobs, for example, monthly reports. To create custom paper types: 1. Launch your web browser. 2. Enter
  • Xerox 5550DN | User Guide (English) - Page 111
    without staples. ■ The user can refill the staple cartridge, and then continue the print job. ■ The print job can be cancelled. If no action is taken by the end of the 15 minutes, the print job will resume, run the staples out, and continue to print without stapling. Phaser® 5550 Printer 4-50
  • Xerox 5550DN | User Guide (English) - Page 112
    Adding Staples 1. Open Door G. Using the Stapler 5550-186 Note: See the instructions on the inside of Door G. 2. Slide the stapler toward you, and then to the right. 5550-243 Phaser® 5550 Printer 4-51
  • Xerox 5550DN | User Guide (English) - Page 113
    3. Remove the staple unit by lifting it up and out. R4 3 Using the Stapler 2c XE R1 4. If present, remove the depleted staple cartridge. 5. Inset a new staple cartridge. 6. Insert the staple unit in the finisher. R4 3 5550-244 2c XE R1 5550-245 Phaser® 5550 Printer 4-52
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    7. Close Door G. E A D B C Using the Stapler 5550-018 Phaser® 5550 Printer 4-53
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    Tray are punched. ■ When the hole punch option is turned off, no paper is punched. ■ When the printer detects that the punch waste box is full, a warning appears on the control panel, and printing continues without punching. To select hole punching in a supported driver: Operating System Windows
  • Xerox 5550DN | User Guide (English) - Page 116
    Emptying the Punch Waste Box 1. Open Door G. 2. Remove the Punch Waste Box and empty the contents. Using the Hole Puncher 3. Place the Punch Waste Box back into the finisher. 5550-097 4. Close Door G. 5550-099 Phaser® 5550 Printer 4-55
  • Xerox 5550DN | User Guide (English) - Page 117
    , or between individual pages of a print job. Specify the tray to use as the source for the separator pages. To specify separators in a supported driver: Operating System Windows 2000 or later Mac OS X (version 10.3 and higher) Steps 1. Select the Paper/Output tab. 2. Click the button to the right
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    1 2 3 4 To print multiple pages on a single sheet of paper in a supported driver: Operating System Windows 2000 or later Mac OS X (version 10.3 and higher) Steps 1. Select the Layout/Watermark tab. 2. Select the the number of Pages per Sheet and Layout Direction. Phaser® 5550 Printer 4-57
  • Xerox 5550DN | User Guide (English) - Page 119
    The following additional booklet printing options are available in some drivers: ■ Draw Page Borders: Prints a border around each page. ■ Target Paper Size: Specifies the size of the paper for the booklet. ■ Right to Left: Reverses the order of the pages in the booklet. Phaser® 5550 Printer 4-58
  • Xerox 5550DN | User Guide (English) - Page 120
    Output options are only available in the PostScript driver. To select negative or mirror images in a supported driver: Operating System Windows 2000 or later PostScript Driver Steps 1. Select the Advanced tab. 2. Select Yes for Mirrored Output or Negative Output. Phaser® 5550 Printer 4-59
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    , you can have the page images automatically scaled to fit the output paper size. 50% 100% To select scaling in a supported driver: 200% Operating System Windows 2000 or later Mac OS X (version 10.3 and higher) Steps 1. Select the Paper/Output tab. 2. Click the button to the right of the
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    the page in a supported driver: Operating System Windows 2000 or later Mac OS X (version 10.3 and higher) Steps 1. Select the Advanced tab. 2. Set Edge-To-Edge Printing to On. 1. Submit your print job from your application. On the Printer drop-down list, select the Phaser 5550 printer. 2. On the
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    can be inserted with a watermark. In some Windows drivers you can: ■ Create a watermark ■ Edit an existing watermark's text, color, location, and angle ■ Place a watermark on blend it with the job. ■ Select to print the watermark on all pages or only on the first page. Phaser® 5550 Printer 4-62
  • Xerox 5550DN | User Guide (English) - Page 124
    any applicable paper tray as the source for printing cover pages. ■ Verify that the cover page is the same size as the paper used for the rest of your document. If you specify a different size in the driver than the tray you Add one blank page at the end of the document. Phaser® 5550 Printer 4-63
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    select cover pages in a supported driver: Advanced Options Operating System Windows 2000 or later Mac OS X (version 10.3 and higher) Steps 1. Select the Paper/Output tab. 2. Click the button to the right of the Paper summary and select Covers. 3. Select the cover option and tray to use from the
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    with your passcode so that only you can print it from the control panel in order to print it. The job is not deleted after printing. ■ Print With: Prints existing stored personal and/or shared saved jobs along with the current job. The current job is deleted after printing. Phaser® 5550 Printer 4-65
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    , Proof, or Saved Print Jobs Use a supported driver to specify a job as a personal, personal saved, secure, proof, or saved print job. Operating System Steps Windows 2000 or later Mac OS X (version 10.3 and higher) 1. Select the Paper/Output tab. 2. Select the job type under Job Type. 3. In the
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    Sending Print With Jobs To select jobs to send with your current job in a supported driver: Advanced Options Operating System Steps Windows 2000 or later Mac OS X (version 10.3 and higher) 1. Select the Paper/Output tab. 2. Select Print With under Job Type. 3. In the Print With dialog box,
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    driver job name, and then press the OK button. 4. Select Print and Delete (for proof prints), Print and Save (for saved prints), or Delete, and then press the OK button. 5. If you are printing, scroll to the desired number of copies, and then press the OK button to print the job. Phaser® 5550 Printer
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    , if you entered 222 in the driver, enter 0222 on the control panel. Use the Back button to return to a previous digit. 6. Select the desired job, and then press the OK button. 7. Select Print and Save or Delete, and then press the OK button to print or delete the job. Phaser® 5550 Printer 4-69
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    Managing Your Printer This chapter includes: ■ Printer Settings on page 5-2 ■ Printer Security on page 5-9 ■ Analyzing Printer Usage on page 5-12 See also: Printer Management Software on page 3-10 Phaser® 5550 Printer 5-1
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    ■ Accessing Load Paper Timeout on page 5-5 ■ Selecting Tray Settings on page 5-6 ■ Changing Printer Language on page 5-8 Accessing Power Saver To save energy, the printer enters a Power the length of time before the printer goes into Power Saver mode. 5. Press the OK button. Phaser® 5550 Printer 5-2
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    and then select Paper Destination. 2. Select either Standard Output Tray, Stacker Upper Tray, or Stacker Lower Tray, and then press the OK button. Note: The printer driver overrides the control panel settings for output tray selection. Selecting Job Offset The Stacker Lower Tray and Standard Output
  • Xerox 5550DN | User Guide (English) - Page 134
    Properties. 4. Select the General folder on the left navigation panel. 5. Select Printer Defaults. 6. Select Off or On from the Printer Startup Page drop-down list to change the setting. 7. Click Save Changes at 3. Select Startup Page, and then press the OK button to print. Phaser® 5550 Printer 5-4
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    the length of time you want the printer to wait for you to load paper before printing. If you select a value of None, the printer does not wait for paper to be inserted and immediately picks paper from the default tray. 7. Click Save Changes at the bottom of the screen. Phaser® 5550 Printer 5-5
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    empty during printing, the control panel prompts you to load paper in that tray even if another tray contains the correct paper type and size for the job. Tray 1 (MPT), Tray 2, and Tray 3 are standard features of the Phaser 5550 printer. Additional paper feeders can be purchased: ■ 1000-Sheet Feeder
  • Xerox 5550DN | User Guide (English) - Page 137
    by a driver selection. When the default tray is empty, or contains a different paper type, you are prompted to load the correct paper type in the tray even if another tray contains the correct paper type and size for the job. You can select the default tray by two different methods: ■ The printer
  • Xerox 5550DN | User Guide (English) - Page 138
    in the browser's Address field. 3. Select Properties. 4. Select the General folder on the left navigation panel. 5. Select Printer Defaults. 6. Scroll to Print Mode Settings, and then select the tray from the Paper Source drop-down list. 7. Click Save Changes at the bottom of the screen. Changing
  • Xerox 5550DN | User Guide (English) - Page 139
    10 ■ Configuring HTTPS on page 5-10 ■ Managing Certificates on page 5-10 ■ Configuring 802.1X on page 5-11 ■ Locking the Control Panel Menus on page 5-11 CentreWare IS enables you to configure varying levels of user access, printer print jobs to the printer. ■ Key user: Phaser® 5550 Printer 5-9
  • Xerox 5550DN | User Guide (English) - Page 140
    , personal, and proof jobs. ■ Overwrite hard drive security options. ■ Select jam recovery options. To set printing security settings: 1. Launch your web browser. 2. Enter your printer's IP address in the Help button in CentreWare IS to go to the CentreWare IS Online Help. Phaser® 5550 Printer 5-10
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    1X Advanced Configuration page, or click the Configuration Wizard button to display a series of pages that guide you through 802.1X configuration. For more information, click the Help button in CentreWare IS to go . 6. Click the Save Changes button at the bottom of the page. Phaser® 5550 Printer 5-11
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    file is stored either in the printer's RAM memory or on the hard drive if one is installed in the printer. The log file lists job records. Each record contains fields such as user name, job name, pages printed, job times, and toner or ink used. Not all fields are supported by all printers. For more
  • Xerox 5550DN | User Guide (English) - Page 143
    such as printer name, date installed, total pages printed, options installed, and network ID. ■ Supplies usage data, such as toner or ink. By tracking supplies usage, you can order supplies before they reach their end of life. ■ Media and tray information, such as how often prints are made on paper
  • Xerox 5550DN | User Guide (English) - Page 144
    Analysis Tool is a Windows client/server application that enables system administrators to automatically track Xerox printer usage and obtain job accounting records. The tool supports large networks with many users and printers. Job accounting and printer usage data is stored in a database. The
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    Troubleshooting This section includes: ■ Automatic Diagnostic Tools on page 6-2 ■ Clearing Paper Jams on page 6-3 ■ Print-Quality Problems on page 6-58 ■ Control Panel Messages on page 6-69 ■ Additional Resources on page 6-71 Phaser® 5550 Printer 6-1
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    other questions or problems, click the appropriate PhaserSMART Technical Support topic to continue. PrintingScout Alerts PrintingScout is a tool that is installed with your Windows printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print
  • Xerox 5550DN | User Guide (English) - Page 147
    Tray 2, 3, 4, or 5 on page 6-36 ■ Jam at Tray 1 (MPT) on page 6-38 ■ Jam at Tray 2 and Door A on page 6-41 ■ Jam at Tray 3 and Door B on page 6-45 ■ Jam at Tray 4 or 5 and Door C on page 6-50 ■ Jam at Tray 6 on page 6-55 E A D Clearing Paper Jams G F H B C 5550-070 5550-208 Phaser® 5550 Printer
  • Xerox 5550DN | User Guide (English) - Page 148
    : Use caution; some components inside Door A may be hot. 1. Open Door A. E A D 5550-001 2. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. E 5550-002 Phaser® 5550 Printer 6-4
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    3. Close Door A. Clearing Paper Jams E A D 5550-003 Phaser® 5550 Printer 6-5
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    Clearing Paper Jams Jam at B Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 2. Open Door B. 5550-230 B C 5550-004 Phaser® 5550 Printer 6-6
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    Clearing Paper Jams 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 4. Close Door B. B C 5550-005 B C 5550-006 Phaser® 5550 Printer 6-7
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    Paper Jams 5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5550-231 Jam at B and C Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5550-230 Phaser® 5550 Printer
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    2. Open Door B. Clearing Paper Jams B C 5550-004 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. B C 5550-005 Phaser® 5550 Printer 6-9
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    4. Close Door B. 5. Open Door C. Clearing Paper Jams B C 5550-006 B C 5550-007 Phaser® 5550 Printer 6-10
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    Clearing Paper Jams 6. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 7. Close Door C. B C 5550-008 B C 5550-009 Phaser® 5550 Printer 6-11
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    Clearing Paper Jams 8. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5550-231 Jam at C Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 5550-230 Phaser® 5550 Printer 6-
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    2. Open Door C. Clearing Paper Jams B C 5550-007 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. B C 5550-008 Phaser® 5550 Printer 6-13
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    4. Close Door C. Clearing Paper Jams B C 5550-009 5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5550-231 Phaser® 5550 Printer 6-14
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    Jam at D Follow these steps to clear the jam. 1. Open Door D. E A D Clearing Paper Jams B 5550-027 2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. E A D B 5550-028 Phaser® 5550 Printer 6-15
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    3. Close Door D. Jam at D and A Follow these steps to clear the jam. 1. Open Door D. Clearing Paper Jams E A D B 5550-029 E A D B 5550-027 Phaser® 5550 Printer 6-16
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    Clearing Paper Jams 2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. E A D 3. Close Door D. B 5550-028 E A D B 5550-029 Phaser® 5550 Printer 6-17
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    Door A. Warning: Use caution; some components inside Door A may be hot. E A D 5550-001 5. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. E 5550-002 Phaser® 5550 Printer 6-18
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    6. Close Door A. Clearing Paper Jams E A D 5550-003 Jam at E Follow these steps to clear the jam. Warning: Use caution; some components inside Door A may be hot. 1. Open Door A. A E A D 5550-001 Phaser® 5550 Printer 6-19
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    2. Open Door E. Clearing Paper Jams E 5550-010 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-011 Phaser® 5550 Printer 6-20
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    4. Close Door E. Clearing Paper Jams E 5. Close Door A. 5550-012 E A D 5550-003 Phaser® 5550 Printer 6-21
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    Jam at F Follow these steps to clear the jam. 1. Open Door F. Clearing Paper Jams E A D B 5550-013 2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. E A D B 5550-014 E A D B 5550-273 Phaser® 5550 Printer 6-22
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    Paper Jams E A D B 5550-015 Jam at G Follow these steps to clear the jam. On the control panel of the printer, press the i button to view information about the control panel message. 1. If visible, pull the jammed paper out of the stacker upper tray. E A D B C 5550-205 Phaser® 5550 Printer
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    then to the right. 4. If you opened handle 2a or handle 2b, rotate knob 2c counterclockwise as needed. 5. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 6. Close the handles opened in Step 3. 7. Close Door G. E A D B C 5550-018 Phaser® 5550 Printer 6-24
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    Jam at H Follow these steps to clear the jam. 1. Lift Door H. Clearing Paper Jams 5550-270 2. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-202 Phaser® 5550 Printer 6-25
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    3. Close Door H. Clearing Paper Jams 5550-271 Jam at the Stacker Upper Tray Follow these steps to clear the jam. 1. Pull the jammed paper out of the stacker upper tray. 2. Open Door G. E A D B C 5550-025 Phaser® 5550 Printer 6-26
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    in Tray 1 (MPT) Follow these steps to clear the paper size jam in Tray 1. 1. Verify that the width guides are pressed against the paper. 5550-220 2. If the paper size and type shown on the control panel match the size and type of the paper in the tray, press the OK button. Phaser® 5550 Printer 6-27
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    button, scroll to the width of the paper, and then press the OK button. Select Custom Height, press the OK button, scroll to the height of the paper, and then press the OK button. 4. Open Door A. Warning: Use caution; some components inside Door A may by hot. E A D 5550-001 Phaser® 5550 Printer 6-28
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    Clearing Paper Jams 5. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confrim that all paper fragments are removed. E 6. Close Door A. 5550-002 E A D 5550-003 Phaser® 5550 Printer 6-29
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    Paper Size Jam in Trays 2-5 Follow these steps to clear the paper size jam in Trays 2-5. 1. Pull out the tray specified on the control panel. Clearing Paper Jams 5550-030 2. Verify that the length and width guides are pressed against the paper. 5550-064 5550-063 Phaser® 5550 Printer 6-30
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    completely into the printer. Clearing Paper Jams 5550-032 4. Specify the size of the paper by doing the following: a. In the control panel menus, select Printer Setup, and then press the OK button. b. Select Paper Handling Setup, and then press the OK button. c. Select Tray [2 - 5] Setup, and then
  • Xerox 5550DN | User Guide (English) - Page 176
    Clearing Paper Jams 6. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. E 7. Close Door A. 5550-002 E A D 5550-003 Phaser® 5550 Printer 6-32
  • Xerox 5550DN | User Guide (English) - Page 177
    size jam in Tray 6. 1. Pull out Tray 6. Clearing Paper Jams 5550-239 2. Verify that the length and width guides are set correctly. Note: The default setting is for 8.5 x 11 in. paper. You must change the guides for A4 paper. A4 8.5" 11" A4 A4 11" 11" A4 A4 11" 5550-240 Phaser® 5550 Printer 6-33
  • Xerox 5550DN | User Guide (English) - Page 178
    Handling Setup, and then press the OK button. c. Select Tray 6 Setup, and then press the OK button. d. Select Auto Sensed or a listed paper size, and then press the OK button. 5. Open Door A. Warning: Use caution; some components inside Door A may be hot. E A D 5550-001 A Phaser® 5550 Printer 6-34
  • Xerox 5550DN | User Guide (English) - Page 179
    Clearing Paper Jams 6. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. E 7. Close Door A. 5550-002 E A D 5550-003 Phaser® 5550 Printer 6-35
  • Xerox 5550DN | User Guide (English) - Page 180
    Paper Jams Jam at Tray 2, 3, 4, or 5 Follow these steps to clear the jam. 1. Pull the tray specified on the control panel completely out of the printer. A B C 5550-210 2. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 5550-214 Phaser® 5550 Printer
  • Xerox 5550DN | User Guide (English) - Page 181
    3. Remove crumpled paper from the tray. Clearing Paper Jams 5550-031 4. Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper. 5550-063 5550-064 Phaser® 5550 Printer 6-37
  • Xerox 5550DN | User Guide (English) - Page 182
    5. Insert the tray and push it completely into the printer. A B C Clearing Paper Jams Jam at Tray 1 (MPT) Follow these steps to clear the jam. 1. Open Door A. 5550-216 A E A D 5550-001 Phaser® 5550 Printer 6-38
  • Xerox 5550DN | User Guide (English) - Page 183
    Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. E 5550-002 3. Remove jammed or crumpled paper from Tray 1 (MPT), and then close the tray. D B 5550-048 Phaser® 5550 Printer 6-39
  • Xerox 5550DN | User Guide (English) - Page 184
    4. Close Door A. Clearing Paper Jams E A D 5550-003 5. Verify that the paper is loaded correctly in the tray and that the guides are pressed against the paper. 5550-220 Phaser® 5550 Printer 6-40
  • Xerox 5550DN | User Guide (English) - Page 185
    : Use caution; some components inside Door A may be hot. 1. Open Door A. E A D 5550-001 2. Pull the jammed paper out of the printer. If necessary, press the green handle to move the paper to make it easier to remove. Confirm that all paper fragments are removed. E 5550-002 Phaser® 5550 Printer 6-41
  • Xerox 5550DN | User Guide (English) - Page 186
    3. Close Door A. Clearing Paper Jams E A D 4. Pull Tray 2 completely out of the printer. 5550-003 A B C 5550-210 Phaser® 5550 Printer 6-42
  • Xerox 5550DN | User Guide (English) - Page 187
    Clearing Paper Jams 5. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 6. Remove crumpled paper from the tray. 5550-214 5550-031 Phaser® 5550 Printer 6-43
  • Xerox 5550DN | User Guide (English) - Page 188
    Clearing Paper Jams 7. Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 5550-063 8. Insert the tray and push it completely into the printer. A B C 5550-064 5550-216 Phaser® 5550 Printer 6-44
  • Xerox 5550DN | User Guide (English) - Page 189
    Clearing Paper Jams Jam at Tray 3 and Door B Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 2. Open Door B. 5550-230 B C 5550-004 Phaser® 5550 Printer 6-45
  • Xerox 5550DN | User Guide (English) - Page 190
    Clearing Paper Jams 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 4. Close Door B. B C 5550-005 B C 5550-006 Phaser® 5550 Printer 6-46
  • Xerox 5550DN | User Guide (English) - Page 191
    Clearing Paper Jams 5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 6. Pull Tray 3 completely out of the printer. A B C 5550-231 5550-211 Phaser® 5550 Printer 6-47
  • Xerox 5550DN | User Guide (English) - Page 192
    Clearing Paper Jams 7. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. 8. Remove crumpled paper from the tray. 5550-215 5550-250 Phaser® 5550 Printer 6-48
  • Xerox 5550DN | User Guide (English) - Page 193
    Clearing Paper Jams 9. Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 5550-063 10. Insert the tray and push it completely into the printer. A 5550-064 B C 5550-217 Phaser® 5550 Printer 6-49
  • Xerox 5550DN | User Guide (English) - Page 194
    Clearing Paper Jams Jam at Tray 4 or 5 and Door C Follow these steps to clear the jam. 1. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder away from the printer. 2. Open Door C. 5550-230 B C 5550-007 Phaser® 5550 Printer 6-50
  • Xerox 5550DN | User Guide (English) - Page 195
    Clearing Paper Jams 3. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 4. Close Door C. B C 5550-008 B C 5550-009 Phaser® 5550 Printer 6-51
  • Xerox 5550DN | User Guide (English) - Page 196
    Clearing Paper Jams 5. If the printer has the 2000-Sheet Feeder (Tray 6), slide the feeder firmly against the printer. 5550-231 6. Pull the tray specified on the control panel completely out of the printer. A B C 5550-212 Phaser® 5550 Printer 6-52
  • Xerox 5550DN | User Guide (English) - Page 197
    Clearing Paper Jams 7. Pull jammed paper from the printer tray slot. Confirm that all paper fragments are removed. D B C 8. Remove crumpled paper from the tray. 5550-051 5550-250 Phaser® 5550 Printer 6-53
  • Xerox 5550DN | User Guide (English) - Page 198
    Clearing Paper Jams 9. Verify that the paper is loaded correctly in the tray and that the length and width guides are pressed against the paper. 5550-063 10. Insert the tray and push it completely into the printer. A B C 5550-064 5550-216 Phaser® 5550 Printer 6-54
  • Xerox 5550DN | User Guide (English) - Page 199
    Jam at Tray 6 Follow these steps to clear the jam. 1. If Tray 1 is open, remove the paper from the tray and close it. Clearing Paper Jams D 2. Slide the Tray 6 Feeder away from the printer. B 5550-221 5550-230 Phaser® 5550 Printer 6-55
  • Xerox 5550DN | User Guide (English) - Page 200
    3. Open Door J and lift the access handle. Clearing Paper Jams 5550-232 5550-234 4. Pull the jammed paper out of the printer. Confirm that all paper fragments are removed. 5550-235 Phaser® 5550 Printer 6-56
  • Xerox 5550DN | User Guide (English) - Page 201
    5. Close the jam access handle and close Door J. Clearing Paper Jams 5550-236 6. Slide the Tray 6 Feeder firmly against the printer. 5550-237 5550-231 Phaser® 5550 Printer 6-57
  • Xerox 5550DN | User Guide (English) - Page 202
    than normal. Possible Causes The paper may be damp. You may be using Draft mode. The toner level may be low. Drum cartridge near end of life. Solutions Replace the paper. Turn off Draft mode. If the toner cartridge is low on toner, replace it. Replace drum cartridge. Phaser® 5550 Printer 6-58
  • Xerox 5550DN | User Guide (English) - Page 203
    cable between the computer and printer, the printer setup, and application software. ■ If the Configuration page is blank, replace the drum cartridge then reprint the Configuration page. If the Configuration page still is blank, contact your Customer Support Center. Phaser® 5550 Printer 6-59
  • Xerox 5550DN | User Guide (English) - Page 204
    Replace the drum cartridge. Print a Configuration page. ■ If the Configuration page prints correctly, check the interface cable between the computer and the printer, and the application software. ■ If the connections appear normal, contact your Customer Support Center. Phaser® 5550 Printer
  • Xerox 5550DN | User Guide (English) - Page 205
    cartridge may not be installed correctly. The drum cartridge may be defective or at the end of its life. The transfer roller may be defective. Solutions Remove and re-install the drum cartridge. Replace the drum cartridge. Replace the transfer roller (in the maintenance kit). Phaser® 5550 Printer
  • Xerox 5550DN | User Guide (English) - Page 206
    Causes The paper may be defective with creases, folds, etc. The drum cartridge may be defective or at the end of its life. The transfer roller may be defective. Solutions Replace the paper. Replace the drum cartridge. Replace the transfer roller (in the maintenance kit). Phaser® 5550 Printer 6-62
  • Xerox 5550DN | User Guide (English) - Page 207
    may be contaminated with toner. Print several blank sheets of paper to remove the toner accumulations. The drum cartridge may be defective or at the end of its life. Replace the drum cartridge. The fuser may be defective. Replace the fuser (in the maintenance kit). Phaser® 5550 Printer 6-63
  • Xerox 5550DN | User Guide (English) - Page 208
    . The fuser may be defective. The transfer roller may be defective. Print several blank sheets of paper to remove the toner accumulations. Replace the drum cartridge. Replace the fuser (in the maintenance kit). Replace the transfer roller (in the maintenance kit). Phaser® 5550 Printer 6-64
  • Xerox 5550DN | User Guide (English) - Page 209
    is located in an environment with the temperature between 5° and 32° C (41° and 89° F) and the relative humidity between 15% and 85%. Move the printer to a suitable area, away from air conditioning vents, open loading docks, etc. Replace the fuser (in the maintenance kit). Phaser® 5550 Printer 6-65
  • Xerox 5550DN | User Guide (English) - Page 210
    the paper. Replace the paper. Replace the fuser (contained in the maintenance kit). Possible Causes The paper may be in poor condition. The paper may be damp. The drum cartridge may be defective. Solutions Replace the paper. Replace the paper. Replace the drum cartridge. Phaser® 5550 Printer 6-66
  • Xerox 5550DN | User Guide (English) - Page 211
    are extremely light or missing. Print-Quality Problems Possible Causes The paper may be in poor condition. The paper may be damp. The drum cartridge may be defective or at the end of its life. Solutions Replace the paper. Replace the paper. Replace the drum cartridge. Phaser® 5550 Printer 6-67
  • Xerox 5550DN | User Guide (English) - Page 212
    cartridge. b. Reinstall the original drum cartridge. c. Replace the maintenance kit (fuser and transfer roller). 3. If the problem continues, contact your Customer Support Center. To order Xerox supplies, contact your local reseller or go to www.xerox.com/office/ 5550supplies. Phaser® 5550 Printer
  • Xerox 5550DN | User Guide (English) - Page 213
    showing the location of the problem, such as the location of a paper jam. Press the Help button on the control panel to view additional information about the message or menu displayed. The Help button is labeled with a ? symbol. Tray 2 Paper Type Plain Paper Heavy Plain Paper Phaser Series-25
  • Xerox 5550DN | User Guide (English) - Page 214
    failures that may require service support are presented as fatal errors. When the printer's control panel displays a fatal error message, the LED blinks red. A fatal error message replaces the status lines. For more information on jams, see Clearing Paper Jams on page 6-3. Phaser® 5550 Printer 6-70
  • Xerox 5550DN | User Guide (English) - Page 215
    Resources Additional Resources Xerox provides many resources to help you learn more about your Phaser 5550 printer. Use these web sites to obtain information about your printer: Resource PhaserSMART Technical Support automatically diagnoses problems on your networked printer and proposes solutions
  • Xerox 5550DN | User Guide (English) - Page 216
    Maintenance This chapter includes: ■ Cleaning the Printer on page 7-2 ■ Supplies on page 7-3 ■ Moving and Repacking the Printer on page 7-4 Phaser® 5550 Printer 7-1
  • Xerox 5550DN | User Guide (English) - Page 217
    the heat roller, do not try to remove it by yourself to avoid injuries or burns. Switch off the printer immediately. Go to the Xerox Support website, www.xerox.com/office/5550support. ■ Remove any remaining pieces of paper. ■ Remove any dust or stains with a dry clean cloth. Phaser® 5550 Printer 7-2
  • Xerox 5550DN | User Guide (English) - Page 218
    of parts or kits. Routine maintenance items are typically customer replaceable. Routine maintenance items for the Phaser 5550 printer include the: ■ Drum Cartridge ■ Maintenance Kit (15 Feed Rollers, Transfer Roller, and Fuser) Access the Supplies Usage page from the printer's control panel, from
  • Xerox 5550DN | User Guide (English) - Page 219
    for shipment can result in damage to the printer not covered by the warranty, service agreement, or Total Satisfaction Guarantee. 5550-267 ■ Damage to the printer caused by improper moving is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. Note: The Total
  • Xerox 5550DN | User Guide (English) - Page 220
    packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the printer are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the printer, contact your local Xerox service representative. Caution: Failure to
  • Xerox 5550DN | User Guide (English) - Page 221
    lb.) Optional 1000-Sheet Feeder ■ Width: 540 mm (21.3 in.) ■ Depth: 520 mm (20.5 in.) ■ Height: 280 mm (11 in.) ■ Weight: 23 kg (50.7 lb.) Optional 2000-Sheet Feeder ■ Width: 385.5 mm (15.2 in.) ■ Depth: 600 mm (23.6 in.) ■ Height: 363 mm (14.3 in.) ■ Weight: 28 kg (62 lb.) Phaser® 5550 Printer A-1
  • Xerox 5550DN | User Guide (English) - Page 222
    mm (41.3 in.) ■ Weight: 49 kg (108 lb.) Environmental Specifications Temperature ■ Storage: 5-32 Specifications Available in four (4) configurations: Phaser 5550B, 5550N, 5550DN, and 5550DT ■ 110-127 VAC, 50/60 Hz ■ 220-240 VAC, 50/60 Hz ENERGY STAR qualified printer (Phaser 5550DN and Phaser 5550DT
  • Xerox 5550DN | User Guide (English) - Page 223
    Memory ■ 256 MB RAM standard ■ Upgradable to a maximum of 1 GB Page Description Languages (PDL) ■ PCL ■ PCLXL ■ Adobe PostScript 3 ■ PDF Fonts ■ PostScript ■ PCL Interfaces ■ IEEE 1284 parallel ■ Ethernet 10BaseT and 100BaseTx (only for N, DN, and DT configurations) ■ USB Phaser® 5550 Printer
  • Xerox 5550DN | User Guide (English) - Page 224
    it is not installed and used in accordance with these instructions, it may cause harmful interference to radio communications. for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To 003 du Canada. Phaser® 5550 Printer B-1
  • Xerox 5550DN | User Guide (English) - Page 225
    with the user's instructions, is neither dangerous for the consumer nor for the environment. To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox. Phaser® 5550 Printer B-2
  • Xerox 5550DN | User Guide (English) - Page 226
    Printer Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the product may contain lead, perchlorate, and other materials whose to take back your old equipment free of charge. Please ask you retailer for information. Phaser® 5550 Printer C-1
  • Xerox 5550DN | User Guide (English) - Page 227
    your Xerox sales representative (1-800-ASK-XEROX) to determine whether this Xerox printer is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/ Countries Please contact your local waste authorities and request disposal guidance. Phaser® 5550 Printer C-2
  • Xerox 5550DN | User Guide (English) - Page 228
    setting up web browser-based printing system, 3-10 troubleshooting print-quality problems, 3-10 usage profile reports, 5-13 viewing list of networked printers, 3-10 CentreWare Web, 3-11 certificates managing, 5-10 change load paper timeout, 5-5 using CentreWare IS, 5-5 Phaser® 5550 Printer Index-1
  • Xerox 5550DN | User Guide (English) - Page 229
    IS, 3-10 cover pages, 4-63 creating custom paper types, 4-49 creating an IPP printer Windows, 3-16 custom paper types creating, 4-49 Index custom size paper, 4-49 guidelines for loading in Tray 2-5, 4-45 guidelines for loading in Tray 1 (MPT), 4-45 guidelines for printing, 4-45 customer replaceable
  • Xerox 5550DN | User Guide (English) - Page 230
    Index drivers available, 3-12 description, 3-12 Macintosh OS X version 10.4, 3-21 selecting 2-sided printing, 4-34 Windows 2000 or later, 3-13 Xerox Support Centre, 2-13 duplex unit printer option, 2-6 Dynamic Domain Name Service (DDNS), 3-7 dynamically setting the printer's IP address, 3-6 E edge-
  • Xerox 5550DN | User Guide (English) - Page 231
    selecting printing options for an individual job, 4-32 Xerox Support Centre, 2-13 Macintosh networking troubleshooting, 3-23 Mac OS X, version 10.3 and higher, 3-23 Macintosh OS X version 10.3 Bonjour connection, 3-20 LPD/LPR connection, 3-21 printer drivers, 3-20 USB connection, 3-20 Macintosh OS
  • Xerox 5550DN | User Guide (English) - Page 232
    , 3-16 non-Xerox supplies, 7-3 O obtaining the printer's network path Windows 2000 or later, 3-16 options and upgrades, 2-6 output options, 5-3 output position, 5-3 output trays, 5-3 P pages per minute (ppm), 2-4 paper custom sizes, 4-49 inserting blank sheets between print jobs, 4-56 separation
  • Xerox 5550DN | User Guide (English) - Page 233
    installation Windows 2000 or later, 3-13 page description languages, 3-12 quick CD-ROM installation Windows 2000 or later, 3-13 verifying installation Windows 2000 or later, 3-18 Windows 2000 or later, 3-13 Xerox Support Centre, 2-13 printer fonts downloading, 2-10 types, 2-10 Phaser® 5550 Printer
  • Xerox 5550DN | User Guide (English) - Page 234
    and 256 MB memory cards, 2-6 16 MB flash memory, 2-6 2000-sheet feeder, 2-6 3500-sheet finisher (with stapler and hole puncher), 2-6 3500-sheet stacker, 2-6 duplex unit, 2-6 Envelope Tray, 2-6 hard drive, 2-6 printer settings copy from one printer to another, 3-10 printer usage job accounting, 5-12
  • Xerox 5550DN | User Guide (English) - Page 235
    stock rotate frequently, 4-41 rotating, 4-43 supplement resident fonts, 2-10 supplies, 1-7 life indicators, 7-3 low, 7-3 non-Xerox supplies, 7-3 ordering, 7-3 replacement, 7-3 Support Centre, 2-13 supported paper sizes and weights, 4-4 supported papers guidelines, 4-2 Phaser® 5550 Printer Index-8
  • Xerox 5550DN | User Guide (English) - Page 236
    information, 2-12 Windows install printer drivers for Windows 2000 or later, 3-13 printing options, 4-32 selecting printing options for an individual job, 4-32 Xerox Support Centre, 2-13 Windows networking adding the printer Windows 2000 or later, 3-14 configuring the printer Windows 2000 or later
  • Xerox 5550DN | User Guide (English) - Page 237
    ROM installation Windows 2000 or later, 3-13 troubleshooting Windows 2000 or later, 3-18 verifying driver installation Windows 2000 or later, 3-18 verifying settings Windows 2000 or later, 3-18 X Xerox Support Centre, 2-13 Usage Analysis Tool, 5-14 warranty, 7-4 Index Phaser® 5550 Printer Index-10
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Phaser
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User Guide