Zenith DVB216 Operating Guide - Page 28

ZENITH ELECTRONICS CORPORATON DVD PLAYER LIMITED WARRANTY - USA Zenith will repair or replace your product, at Zenith's option, if it proves to be defective in material or workmanship under normal use, during the warranty period listed below from the date of original consumer purchase. This warranty is available only to the original purchaser of the product and effective only when used in the United States, excluding U.S. Territories. 90 DAYS LABOR/ONE YEAR PARTS WARRANTY 0 to 90 days: Return the defective unit to your Dealer for replacement. 91 to 365 days: Call 1-800-984-9349 for instructions on getting the defective unit repaired or replaced. Repaired or Replacement Units are warranted for the remaining period of the original warranty. HOW SERVICE IS HADLED: If replacement unit is available and to get the unit in 2 working days, Zenith requires a reserved deposit by credit card as surety for advance shipment. Your credit card will not be charged if you return defective unit in 10 working days. For further instruction, call 1-800-984-9349. Please retain your box to return the unit to Zenith after first 90 days. Shipping charges both ways will be paid by Zenith after 90 days up to 365 days of the date of your purchase. After 365 days of the date of your purchase, you pay in-bound shipping charges and Zenith pays return shipping charges. THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. ZENITH WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES OF ANY KIND, INCLUDING LOST REVENUES OR PROFITS, IN CONNECTION WITH THE PRODUCT. SOME STATES DO NOT ALLOW LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY DOES NOT APPLY TO: 1. Damages or problems that result from shipping, installation, maintenance, or separate system components; and 2. Damages or problems that result from misuse, abuse, operation outside environmental specifications or contrary to the requirements or precautions in the Operating Guide, accident, lightning strikes or other natural causes, unauthorized modification or alteration, incorrect electrical current or voltage, other causes not arising out of defect in material or workmanship, software errors that do not disable functionality, operating and software protocols adopted after date of manufacture or for outside the U.S., or institutional or commercial use. 3. Therefore, the cost of repair or replacement of such defective product shall be borne by the customer. CUSTOMER ASSISTANCE NUMBERS: For Warranty Service after first 90 Days For Post Warranty Repair For Where-to buy, Product Assistance, or Customer Assistance Call 1-800-984-9349 (Mon.- Fri. 7 AM - 7 PM CT) Retain your dated sales receipt to prove date of purchase as well as your box for shipping the unit to Zenith after 90 days of the date of your purchase. Legible copy of your sales receipt must be submitted with the unit at the time warranty service is provided. For repair or replacement after Warranty has expired, Call 1-800-984-9349 (Mon.- Fri. 7 AM - 7 PM CT) Call 1-877-993-6484 (Mon.- Fri. 7 AM - 8 PM CT) (1-877-9ZENITH) (Sat. 8 AM - 5 PM CT) Or visit our website at http://www.zenithservice.com FOR SERVICE AFTER 90 DAYS: You must call 1-800-984-9349 (Mon. - Fri. 7 AM to 8PM CT) and select appropriate option from the menu to confirm the product is defective and to obtain Return Authorization (RA). If requesting 2-day advance shipment, service rep will ask for your credit card number. During the warranty period, Zenith will send you a return-shipping label. After you obtain RA for return, please box your unit with a copy of the sales receipt and enough packing material to assure undamaged delivery of your product. When you receive the label, place it on the box and call the 800 # in the instruction for pick-up. When your unit is received, Zenith will repair or replace your unit in accordance with this Limited Warranty. For advance shipment, the return label will come with the replacement unit sent to you. Please follow boxing and shipping instructions above. ZENITH ELECTRONICS CORPORATION 2000 MILLBROOK DRIVE LINCOLNSHIRE, IL 60069 Zenith Part No. 206-3783 GS# 3835RS0032J Printed in China Issue O