ZyXEL P-663HN-51 User Guide - Page 207
Internet Access
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Chapter 28 Troubleshooting • If you changed the IP address (Section 6.2.1 on page 76), use the new IP address. • If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I forgot the IP address for the ZyXEL Device. 2 Check the hardware connections, and make sure the LEDs are behaving as expected. See Section 1.4 on page 23 and Section 1.5 on page 25. 3 Make sure your Internet browser does not block pop-up windows. See Appendix C on page 201. 4 Make sure your computer is in the same subnet as the ZyXEL Device. (If you know that there are routers between your computer and the ZyXEL Device, skip this step.) • If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See Section 6.2.1 on page 76. Your ZyXEL Device is a DHCP server by default. • If there is no DHCP server on your network, make sure your computer's IP address is in the same subnet as the ZyXEL Device. See Section 6.2.1 on page 76. 5 Reset the device to its factory defaults, and try to access the ZyXEL Device with the default IP address. See Section 2.3 on page 29. 6 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. I can see the Login screen, but I cannot log in to the ZyXEL Device. 1 Make sure you have entered the user name and password correctly. The default password is 1234. This field is case-sensitive, so make sure [Caps Lock] is not on. 2 Turn the ZyXEL Device off and on. 3 If this does not work, you have to reset the device to its factory defaults. See Section 2.3 on page 29. 28.3 Internet Access I cannot access the Internet. P-663HN-51 User's Guide 207