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Getting More Troubleshooting Help

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Chapter 26 Troubleshooting Note: This procedure removes the current configuration. 1 Make sure the Power LED is on and not blinking. 2 Press the RESET button and hold it until the Power LED begins to blink. (This usually takes about ten seconds.) 3 Release the RESET button, and wait for the Zyxel Device to restart. You should be able to access the Zyxel Device in standalone mode using the default settings. 26.7 Getting More Troubleshooting Help Search for support information for your model at www.zyxel.com for more troubleshooting suggestions. NWA/WAC/WAX Series User's Guide 206

Section	Page
NWA/WAC/WAX Series	1
Document Conventions	3
Contents Overview	4
Table of Contents	5
Introduction	12
1.1 Overview	12
1.2 Zyxel Device Roles	12
1.2.1 Root AP	13
1.2.2 Wireless Repeater	14
1.2.3 Radio Frequency (RF) Monitor	15
1.3 Sample Feature Applications	16
1.3.1 MBSSID	16
1.3.2 Dual-Radio	17
1.4 Zyxel Device Product Feature Comparison	18
AP Management	25
2.1 Management Mode	25
2.1.1 Standalone	25
2.1.2 Nebula Control Center	26
2.1.3 AP Controller (AC)	27
2.2 Switching Management Modes	28
2.3 Zyxel One Network (ZON) Utility	29
2.3.1 Requirements	29
2.3.2 Run the ZON Utility	29
2.4 Ways to Access the Zyxel Device	33
2.5 Good Habits for Managing the Zyxel Device	34
Hardware	35
3.1 Grounding (WAC6552D-S and WAC6553D-E)	35
3.2 Zyxel Device Models With Single LEDs	36
3.3 Zyxel Device Single LED	36
3.3.1 NWA1123-ACv2	37
3.3.2 WAC6303D-S, NWA1123-AC HD and NWA5123-AC HD	38
3.3.3 NWA5123-AC	40
3.3.4 WAC500, WAC500H, NWA1123ACv3, NWA110AX, NWA210AX, WAX510D, WAX610D and WAX650S	41
3.4 Zyxel Device Models With Multiple LEDs	43
3.4.1 NWA1123-AC PRO	44
3.4.2 NWA1302-AC/WAC5302D-Sv2	45
3.4.3 WAC6502D-E, WAC6502D-S, and WAC6503D-S	48
3.4.4 WAC6103D-I	50
3.4.5 WAC5302D-S	51
Web Configurator	54
4.1 Overview	54
4.2 Accessing the Web Configurator	54
4.3 Navigating the Web Configurator	57
4.3.1 Title Bar	58
4.3.2 Navigation Panel	59
4.3.3 Standalone Mode Navigation Panel Menus	59
4.3.4 Cloud Mode Navigation Panel Menus	62
4.3.5 Tables and Lists	62
Standalone Configuration	65
Standalone Configuration	66
5.1 Overview	66
5.2 Starting and Stopping the Zyxel Device	66
Dashboard	68
6.1 Overview	68
6.1.1 CPU Usage	71
6.1.2 Memory Usage	72
Setup Wizard	74
7.1 Accessing the Wizard	74
7.2 Using the Wizard	74
7.2.1 Step 1 Time Settings	74
7.2.2 Step 2 Password and Uplink Connection	75
7.2.3 Step 3 Radio	76
7.2.4 Step 4 SSID	77
7.2.5 Summary	79
Monitor	80
8.1 Overview	80
8.1.1 What You Can Do in this Chapter	80
8.2 What You Need to Know	80
8.3 Network Status	81
8.3.1 Port Statistics Graph	82
8.4 Radio List	83
8.4.1 AP Mode Radio Information	85
8.5 Station List	87
8.6 WDS Link Info	88
8.7 Detected Device	89
8.8 View Log	92
Network	95
9.1 Overview	95
9.1.1 AP Controller Management	95
9.1.2 What You Can Do in this Chapter	97
9.2 IP Setting	98
9.3 VLAN	99
9.4 Storm Control	102
9.5 AC (AP Controller) Discovery	103
9.6 NCC Discovery	104
Wireless	108
10.1 Overview	108
10.1.1 What You Can Do in this Chapter	108
10.1.2 What You Need to Know	109
10.2 AP Management	109
10.3 Rogue AP	113
10.3.1 Add/Edit Rogue/Friendly List	116
10.4 Load Balancing	117
10.4.1 Disassociating and Delaying Connections	119
10.5 DCS	120
10.6 Technical Reference	120
Bluetooth	123
11.1 Overview	123
11.1.1 What You Need To Know	123
11.2 Bluetooth Advertising Settings	124
11.2.1 Edit Advertising Settings	124
User	126
11.1 Overview	126
11.1.1 What You Can Do in this Chapter	126
11.1.2 What You Need To Know	126
11.2 User Summary	127
11.2.1 Add/Edit User	127
11.3 Setting	129
11.3.1 Edit User Authentication Timeout Settings	131
AP Profile	133
12.1 Overview	133
12.1.1 What You Can Do in this Chapter	133
12.1.2 What You Need To Know	133
12.2 Radio	134
12.2.1 Add/Edit Radio Profile	135
12.3 SSID	141
12.3.1 SSID List	141
12.3.2 Add/Edit SSID Profile	142
12.4 Security List	145
12.4.1 Add/Edit Security Profile	146
12.5 MAC Filter List	161
12.5.1 Add/Edit MAC Filter Profile	162
12.6 Layer-2 Isolation List	163
12.6.1 Add/Edit Layer-2 Isolation Profile	164
MON Profile	171
13.1 Overview	171
13.1.1 What You Can Do in this Chapter	171
13.2 MON Profile	171
13.2.1 Add/Edit MON Profile	172
WDS Profile	174
14.1 Overview	174
14.1.1 What You Can Do in this Chapter	174
14.2 WDS Profile	174
14.2.1 Add/Edit WDS Profile	175
Certificates	176
15.1 Overview	176
15.1.1 What You Can Do in this Chapter	176
15.1.2 What You Need to Know	176
15.1.3 Verifying a Certificate	178
15.2 My Certificates	179
15.2.1 Add My Certificates	180
15.2.2 Edit My Certificates	182
15.2.3 Import Certificates	185
15.3 Trusted Certificates	186
15.3.1 Edit Trusted Certificates	187
15.3.2 Import Trusted Certificates	190
15.4 Technical Reference	191
System	192
16.1 Overview	192
16.1.1 What You Can Do in this Chapter	192
16.2 Host Name	192
16.3 Power Mode	193
16.4 Date and Time	194
16.4.1 Pre-defined NTP Time Servers List	196
16.4.2 Time Server Synchronization	196
16.5 WWW Overview	197
16.5.1 Service Access Limitations	197
16.5.2 System Timeout	197
16.5.3 HTTPS	198
16.5.4 Configuring WWW Service Control	198
16.5.5 HTTPS Example	199
16.6 SSH	205
16.6.1 How SSH Works	206
16.6.2 SSH Implementation on the Zyxel Device	207
16.6.3 Requirements for Using SSH	207
16.6.4 Configuring SSH	207
16.6.5 Examples of Secure Telnet Using SSH	208
16.7 Telnet	209
16.8 FTP	210
16.9 SNMP	211
16.9.1 Supported MIBs	212
16.9.2 SNMP Traps	212
16.9.3 Configuring SNMP	212
16.9.4 Adding or Editing an SNMPv3 User Profile	213
Log and Report	215
17.1 Overview	215
17.1.1 What You Can Do In this Chapter	215
17.2 Email Daily Report	215
17.3 Log Setting	217
17.3.1 Log Setting Screen	218
17.3.2 Edit System Log Settings	219
17.3.3 Edit Remote Server	223
17.3.4 Active Log Summary	224
File Manager	227
18.1 Overview	227
18.1.1 What You Can Do in this Chapter	227
18.1.2 What you Need to Know	227
18.2 Configuration File	228
18.2.1 Example of Configuration File Download Using FTP	232
18.3 Firmware Package	233
18.3.1 Example of Firmware Upload Using FTP	234
18.4 Shell Script	235
Diagnostics	238
19.1 Overview	238
19.1.1 What You Can Do in this Chapter	238
19.2 Diagnostics	238
19.3 Remote Capture	239
LEDs	240
20.1 Overview	240
20.1.1 What You Can Do in this Chapter	240
20.2 Suppression Screen	240
20.3 Locator Screen	241
Antenna Switch	243
22.1 Overview	243
22.1.1 What You Need To Know	243
22.2 Antenna Switch Screen	243
Reboot	245
21.1 Overview	245
21.1.1 What You Need To Know	245
21.2 Reboot	245
Shutdown	246
22.1 Overview	246
22.1.1 What You Need To Know	246
22.2 Shutdown	246
Local Configuration in Cloud Mode	247
Cloud Mode	248
23.1 Overview	248
23.2 Cloud Mode Web Configurator Screens	248
23.3 Dashboard	249
Network	251
24.1 Overview	251
24.1.1 What You Can Do in this Chapter	251
24.2 IP Setting	251
24.3 VLAN	253
Maintenance	254
25.1 Overview	254
25.1.1 What You Can Do in this Chapter	254
25.2 Shell Script	254
25.3 Diagnostics	255
25.4 View Log	256
Appendices and Troubleshooting	259
Troubleshooting	260
26.1 Overview	260
26.2 Power, Hardware Connections, and LED	260
26.3 Zyxel Device Management, Access, and Login	261
26.4 Internet Access	265
26.5 WiFi Network	266
26.6 Resetting the Zyxel Device	267
26.7 Getting More Troubleshooting Help	268
Importing Certificates	269
IPv6	293
Customer Support	301
Legal Information	307