eMachines E4264 8512042 - eMachines Computer Reference Guide
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- eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 1
Computer Reference Guide - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 2
- eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 3
This Reference 1 About this guide 2 Accessing the online User Guide 2 eMachines contact information 3 Microsoft Certificate power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting 4: Upgrading Your Computer 29 Preventing static electricity discharge 30 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 4
33 Replacing the side panel 33 Installing memory 34 Adding or replacing an optical disc 40 Adding or replacing an expansion card 42 Replacing the system battery 44 Replacing Windows Easy Transfer 62 Moving files and settings manually 63 Chapter 6: Troubleshooting 65 Safety guidelines 66 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 5
www.emachines.com First steps 66 Troubleshooting 67 Add-in cards 67 Audio 67 CD or DVD drives 67 Diskette drive 69 DVD drives 70 Ethernet 70 Expansion cards 71 File management 71 Hard drive 72 Internet 73 Keyboard 74 Media Center 75 Memory 78 Memory card reader 78 Modem (cable or DSL - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 6
Contents iv - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 7
Chapter 1 About This Reference • About this guide • Accessing the online User Guide • eMachines contact information • Microsoft Certificate of Authenticity • For more information 1 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 8
detailed specifications. Accessing the online User Guide In addition to this guide, the User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual that includes information on the following topics: • Help and technical support • Using and customizing Windows - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 9
www.emachines.com eMachines contact information The label on the side of your computer case contains information that identifies your computer model and serial number. Customer Care will need this information if you call for assistance. Technical Support Serial number telephone number Microsoft - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 10
Chapter 1: About This Reference 4 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 11
Chapter 2 Checking Out Your Computer • Front • Back 5 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 12
Front Chapter 2: Checking Out Your Computer DVD/CD drive DVD/CD drive (optional) Memory card reader (optional) Power button/ power indicator USB ports Microphone jack Headphone jack 6 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 13
www.emachines.com Component Icon DVD/CD drive Memory card reader Power button/power indicator about your drive, see the online User Guide. Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory card reader. Press this button to turn the - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 14
mouse port Parallel port Ethernet (network) jack Center/subwoofer jack Surround L/R speaker jack Audio in/side speaker jack Case cover thumbscrew Video card (optional) Modem (line) jack Telephone jack Component Voltage switch Icon Description The switch is preset at the factory. Make sure that - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 15
www.emachines.com Component Icon Power connector PS/2 keyboard port Monitor (VGA) Configuring the audio jacks" on page 26. Plug a video tuner or antenna into this optional jack. Connect this antenna to your wireless network antenna card (optional). Remove this screw before opening the case. Plug - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 16
Audio in/side speaker jack (blue plug) -ORSide speaker jack Video card (optional) Modem jack (optional) Telephone jack (optional) Description more information, see "Learning about the Internet" in the online User Guide. Plug your center speaker and subwoofer into this jack. For more information - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 17
Chapter 3 Setting Up and Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 18
Chapter 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 19
www.emachines.com and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your the chair so it supports the lower curve of your spine. You can use a pillow or cushion to - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 20
your eyes. • Find ways to break up the work day, and schedule a variety of tasks. Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 21
emachines built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is at the factory, but you can change it to match the electrical service available in your usage area (such as while in another country). - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 22
computer may be equipped with a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see the online User Guide. You can connect your computer to a cable or DSL modem or to a wired Ethernet network. To connect to a broadband modem or to an Ethernet - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 23
www.emachines.com are starting your computer for the first time, follow the on-screen instructions to select the language and time zone and to create your first user your computer's menus, see "Using Windows Vista" and "Customizing Windows" in the online User Guide. Waking up your computer Tip For - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 24
some reason you cannot use the Shut Down option in Windows to turn off your computer, press and hold the power down most system operations to save power, and saves your desktop layout so the next time you restore power, the programs servicing internal components), also disconnect the power cord. 18 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 25
www.emachines.com Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may need to restart (reboot) your computer. To - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 26
3: Setting Up and Getting Started Enhanced keyboard Editing buttons Function keys Audio playback buttons Internet Navigation keys buttons Indicators Windows keys Directional keys Application key Numeric keypad Standard keyboard Function keys Indicators Navigation keys Internet buttons - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 27
www.emachines.com Feature Icon Editing buttons Function keys Audio playback buttons Internet buttons Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Description Press these buttons to copy, cut, and paste. Press these keys to start program actions. Each - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 28
Chapter 3: Setting Up and Getting Started Using the mouse Right button Left button Scroll wheel The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 29
www.emachines.com You can use the left and right buttons on the mouse to select speed, right-hand or left-hand configuration, and other mouse settings, see the "Customizing Windows" chapter in the online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 53. 23 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 30
3: Setting Up and Getting Started Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 31
emachines.com 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 32
to the computer audio jack(s). 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 Click Hardware and Sound, Sound, the Playback tab, then click Configure. -ORIf dialog box opens. 4 Follow the on-screen instructions to configure the audio jacks for your speaker setup. 26 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 33
emachines.com Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions devices, click Start, then click Help and Support. Type installing devices in the Search Help box - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 34
Chapter 3: Setting Up and Getting Started 28 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 35
electricity discharge • Opening and closing the case • Installing memory • Replacing the system battery • Adding or replacing an optical disc drive • Adding or replacing a hard drive • Replacing the heat sink and processor • Adding or replacing an expansion card • Replacing the system board 29 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 36
Chapter 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to the inside of the bags provide electrostatic protection. • Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 37
www.emachines.com Opening the case Your computer case provides easy access to the power cord and modem cable before opening the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 30. 2 Shut down your computer, then disconnect the power - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 38
Chapter 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Press the three bezel retention tabs, then swing the left side of the bezel away from the - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 39
www.emachines.com Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the right side of the bezel into the - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 40
and power cord. Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 41
6 Replace the side panel by following the instructions in "Replacing the side panel" on page 33. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click Computer - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 42
Chapter 4: Upgrading Your Computer Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace a CD or DVD drive. To add replace an optical disc drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Remove the - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 43
www.emachines.com 6 Remove the two drive retention screws. Drive retention screws 7 Slide drive cables using your notes from Step 4, or according to the manufacturer's instructions. 10 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 33. 11 Replace the side - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 44
Chapter 4: Upgrading Your Computer Adding or replacing a hard drive To add or replace a hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Disconnect and label all hard - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 45
www.emachines.com 4 Loosen the screw that secures the hard drive cage to the computer. (This drive to be the same. - OR - If you are adding a new drive, set the jumper as instructed by the drive's user guide. 8 Slide the new hard drive into the cage, then secure it to the cage using either the - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 46
Upgrading use your notes from Step 2. 12 Replace the side panel by following the instructions in "Replacing the side panel" on page 33. 13 Reconnect all external are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your computer. For more - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 47
www.emachines.com 4 Loosen the four captive screws (these screws cannot be removed) that secure the heat sink and fan assembly to the system board, then remove - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 48
Chapter 4: Upgrading Your Computer 8 If this is a new heat sink, remove panel by following the instructions in "Replacing the side panel" on page 33. Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Removing the side - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 49
an expansion card, reconnect the expansion card cables (if any) using your notes from Step 2. If you have added a new expansion card, connect its cables according to its user guide. 7 Press the card retention lever back into place. 8 Replace the side panel by following the instructions in "Replacing - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 50
with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 51
www.emachines.com 5 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 6 For computer starts, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 14 In the BIOS Setup utility, restore any settings that you wrote down in Step 3. 15 Save - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 52
the system board: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Remove all expansion cards by following the directions in "Adding or replacing an expansion card" on page 42. 3 Remove all memory modules by following the directions in "Installing - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 53
www.emachines.com 8 Align the new system board on the screw holes in the your notes from Step 4. 12 Reinstall any memory you removed previously. 13 Reinstall any expansion cards you removed previously. 14 Replace the side panel by following the instructions in "Replacing the side panel" on page - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 54
Chapter 4: Upgrading Your Computer 48 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 55
Chapter 5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 49 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 56
Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 57
www.emachines.com • Avoid subjecting your computer to extreme temperature changes. The case can become brittle and easy to break in cold temperatures and can melt or - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 58
Chapter 5: Maintaining Your Computer Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets. • - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 59
www.emachines.com Cleaning the monitor Caution A flat-panel display is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 60
Your Computer" in the online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER. Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 61
www.emachines.com Managing hard drive space Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 55 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 62
Chapter 5: Maintaining Your Computer 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 63
www.emachines.com 2 drive free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER. and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 64
, click Schedule disc check, then restart your computer. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For more information about checking - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 65
www.emachines.com To defragment the hard drive: 1 Disconnect your computer from the network. . Help For more information about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. Backing up files Backing up files - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 66
Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup storage location and the files and folders to back up. Help For more information about backing up files, click Start, then click Help and Support. Type backup in the Search Help box, then press ENTER. 60 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 67
www.emachines.com Scheduling maintenance tasks Task Scheduler lets you schedule tasks, then follow the on-screen instructions to finish setting up and scheduling the task. Help For more information about scheduling tasks, click Start, then click Help and Support. Type task scheduler in the Search - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 68
Easy Transfer, you will not be able to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista™, you must manually move your data by using a writeable disc, flash drive, external hard drive, or a network location. To move files and settings from your - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 69
. Go to Step 4. - OR In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4. - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 70
To find files using Find or Search: 1 In Windows Vista, click (Start), then click Search. The Search Results window opens. - OR - In Windows XP, click Start, then click Search. The Search Results window opens. - OR - In Windows 98, Windows Me, or Windows 2000, click Start, Find or Search, then click - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 71
Chapter 6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 65 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 72
damage from static electricity, see "Preventing static electricity discharge" on page 30. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: - Power cords or plugs are damaged - Liquid has been spilled into your computer - Your computer was dropped - The case - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 73
devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Help For more information about troubleshooting, click Start, then click Help and Support. Type - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 74
Troubleshooting • Restart your computer, then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions audio device drivers. A User Guide.. • - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 75
www.emachines.com • DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 76
Chapter 6: Troubleshooting You see a "Disk is full" error message • Delete unnecessary files on the diskette. • Try a different diskette. Occasionally diskettes are flawed and cannot be read by - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 77
installed the required software. For more information, see the documentation that came with your expansion card. File management Help For more information about restoring deleted files, click Start, then click Help and Support. Type System Restore in the Search Help box, then press ENTER. A file was - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 78
Troubleshooting information about file management, click Start, then click Help and Support. Type file management in the Search Help box, then the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 79
www.emachines.com Internet See also "Modem (dial-up service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 79. Help For more information about troubleshooting - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 80
service • The condition of the Internet computers to which you connect and the number of users accessing those computers • The complexity of graphics service provider (ISP) is set up correctly. Contact your ISP for technical support • Reinstall the keyboard device driver. A keyboard character keeps - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 81
troubleshooting information that is not covered in this section, go to the support Web Site at www.emachines.com. Help For more information about Windows Media Center, click Start, then click Help and Support. Type Windows progressive scan), can affect the video quality significantly: • Display type- - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 82
Video display output is not optimized for computer video display. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. eMachines recommends using high-quality video the "Customizing Windows" chapter in the online User Guide. • - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 83
Center computer detects whether you are using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the support Web site at www.emachines.com. You want to change display settings to get better TV - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 84
to the Internet to update the Program Guide. Make sure that your Internet account is set up and connected to the Media Center computer. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type memory error in the Search Help box, then - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 85
www.emachines.com Modem (cable or DSL) • See the documentation that came with your modem for additional troubleshooting service. Also make sure that the modem dialing properties are set correctly. To check the dialing properties: 1 Click (Start), then click Control Panel. The Control Panel window - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 86
or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. • support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 87
meet cable standards and may cause problems with the connection. • Shut down and restart your computer. • Run Windows modem diagnostics. To run modem diagnostics modem troubleshooting, click Start, then click Help and Support. Type modem troubleshooting in the Search Help box, then press ENTER. - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 88
Troubleshooting Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound, then click Phone information, see the "Customizing Windows" chapter in the online User Guide. The computer is running to the video port on the back of your computer. • Check - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 89
www.emachines.com The For more information, see the "Customizing Windows" chapter in the online User Guide. • Move the monitor away from sources monitor and video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support. Type screen - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 90
network in your home, see the "Networking Your Computer" chapter in the online User Guide. Help For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting in the Search Help box, then press ENTER. Passwords Your computer does not accept - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 91
www.emachines.com • If your computer is plugged into a surge protector, make sure that the window opens. 3 Right-click the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 92
for instructions for adding additional memory. You see a "Printer is out of paper" error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Help For more information about printer troubleshooting - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 93
in the Search Help box, then press ENTER. Recovering your system Most computer problems can be solved by following the information in "Troubleshooting" on page 143 or in the technical support pages at www.emachines.com. Problem-solving may also involve re-installing some or all of the computer - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 94
need to follow that software's installation instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using eMachines Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 95
software and drivers using eMachines Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, eMachines Recovery Center, then click eMachines Recovery Center. The eMachines Recovery Center opens. Important If you have recently reinstalled Windows or installed - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 96
problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 97
www.emachines.com To restore using Microsoft System Restore: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 98
Chapter 6: Troubleshooting 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your system is restored using the restore point you specified. Manually creating a restore point To manually create a restore point: 1 Click (Start), Control - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 99
device drivers. If you are able to access important files on your hard drive, back them up now. To delete everything on your hard drive and re-install all factory software: 1 If you can still run Windows: a Click (Start), All Programs, eMachines Recovery Center, then click eMachines Recovery Center - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 100
partition. 8 Click Yes, then click Next. The Factory image recovery window opens, which shows you the progress of the system recovery. When recovery is finished, the Recovery is complete window installed software and device drivers. To completely re-install Windows: 1 Insert the Windows DVD into one - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 101
www.emachines.com 4 After Windows is completely re-installed, use your software and driver recovery discs to recover your computer's pre-installed software and device drivers. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 90. Telephone support - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 102
along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps. eMachines contact information The label on the - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 103
online documentation for eMachines-supplied hardware can be found in our Web site's Documentation Library. • This Reference Guide and the online User Guide. • The software publisher's Web site. Help For more how-to information about Windows, click Start, then click Help and Support. Type practice in - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 104
Chapter 6: Troubleshooting 98 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 105
Appendix A Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 99 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 106
of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Setting up your If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 107
Do not use eMachines products in areas the system. • Unplug the system from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged • The system does not operate properly when the operating instructions are followed. • The system was dropped or the cabinet - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 108
installed and used in accordance with the instructions, may cause harmful interference to radio associated with this equipment are: shielded video cable when an external monitor is connected Caution Changes or modifications not expressly approved by eMachines could void the FCC compliance and negate - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 109
network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved. The telephone company may make changes in its facilities, equipment, operations - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 110
protection (for systems fitted with TV/cable TV tuner cards) 104 External television antenna grounding Important The instructions are for the person who installs cable to the system. eMachines assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 111
com Lightning protection For added protection of any eMachines product during a lightning storm or when 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 112
eMachines to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide from eMachines. The information in this manual has been - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 113
.com Trademark acknowledgments Gateway and eMachines are trademarks or registered trademarks of Gateway, Inc. in the United States and other countries. All other brands and product names are trademarks or registered - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 114
Appendix A: Legal Notices 108 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 115
connection connecting 10 C cable modem 16 connecting 10 Caps Lock indicator 21 cards adding expansion 42 replacing expansion 42 troubleshooting add-in card 67 troubleshooting memory card 78 case closing 33 opening 31 CD cleaning 53 troubleshooting 67 CD drive adding 36 locating drive 7 replacing 36 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 116
digital camera locating USB port 7, 9 digital video camera locating IEEE 1394 port 9 DIMM See memory directional keys 21 Disk Cleanup 56 Disk Defragmenter 58 diskette troubleshooting 69 diskette drive troubleshooting 69 display troubleshooting 70 documentation Using Your Computer 2 double-clicking - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 117
Scroll Lock 21 installing battery 44 devices 27 digital camera 27 digital video camera 27 front bezel 32 memory 34 peripheral devices 27 printer 27 scanner 27 side panel 31 system battery 44 Internet buttons 21 troubleshooting 73, 80 J jacks See connections K keyboard buttons 19 cleaning 52 features - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 118
23 navigation 21 numeric 21 Windows 21 L label Microsoft Certificate of Authenticity 3 product 3 LCD panel cleaning 53 troubleshooting 70, 82 lights See using Scheduled Task Wizard 61 memory adding 34 installing 34 replacing 34 troubleshooting 78 memory card reader locating 6 microphone jack - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 119
source problems 14 Standby/Resume 7 troubleshooting 84 turning off computer 18 turning on computer 17 power button 7 printer default 85 installing 27 parallel port 10 troubleshooting 85 USB port 7, 9 programs closing unresponsive 19 opening 23 PS/2 port keyboard 9 mouse 9 R RAM See memory rebooting - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 120
LCD panel 70, 82 memory 78 memory card reader 78 modem 79 monitor 82 mouse 84 network 84 passwords 84 power 84 printer 85 safety guidelines 66 screen 70, 82 screen area 82 screen resolution 82 technical support 95 telephone support 95 Web site connection speed 74 Windows Media Center 75 turning off - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 121
www.emachines.com troubleshooting 75 Windows Product Key Code 3 Windows Update 54 wired Ethernet troubleshooting 70 working safely 12 Z Zip drive 59 Zip drive port 9 115 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 122
Index 116 - eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 123
- eMachines E4264 | 8512042 - eMachines Computer Reference Guide - Page 124
MAN ECOOPER HW REF R1 12/06
Computer
Reference Guide