1993 Buick Regal Owner's Manual - Page 287

@ Part 8 ~ ~~~~~ ~ Customer Assistance Information Here you will find out how to contact Buick if you need assistance. This Part also tells you how to obtain service publications and how to report any safety defects. Part 8 includes: Customer Satisfaction ...Customer Assistance for Hearing/Speech Impaired ...Reporting Safety Defects ...ServicePublications ...285 286 287 288 Customer Satisfaction Procedure Your satisfaction and goodwill important to your are dealer and Buick. Normally, any problems with the sales transaction or the operationof your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE -- Discuss your problem with a member of dealership management. Complaints can often be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealershipor the General Manager. 285