1995 Buick Park Avenue Owner's Manual - Page 331

Section 8 CustomerAssistanceInformation Here you will find out how to contact Buick if you need assistance. This section also tells you how to obtain service publications and how to report any safety defects. This section includes information on: Customer Satisfxtion Procedure, Customer Assistance for Hearing or Speech Impaired,BBB Auto Line -Alternative Dispute Resolution Program, Reporting Safety Defects, Roadside Assistance,and Service Publications. STEP ONE -- Discuss your concern with a member of dealership 1nanagement. Normally, concerns can often be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership orthe General Manager. STEP TWO -- If after contacting amember of dealership manage.ment, it appears your concern cannot be resolved by the dealership without further help, contact the Buick Customer Assistance Center by calling 1-800-52 1-7300. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 French ) . In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992 (English) or 1-800-496-9993 (Spanish). In the U S . Virgin Islands, call 1-800-496-9994. In all other overseas locations,contact GM North American Export Sales in Canada by calling 1-905-644-41 12. Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Buick. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite best intentions of all the concerned, misunderstandings canoccur. If your concern has not been resolved to your satisfaction, the following steps should be taken: